Hotel Sahrai
Bab Lghoul, Dhar El Mehraz, Fes 30000 Morocco
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About
#37 of 164 hotels in Fes
Location
4.1
Cleanliness
4.8
Service
4.4
Value
4.2
Travelers' Choice
Centrally located on a hill between the Medina and the New Town - Hotel Sahrai offers unparalleled views of the city and its surroundings. Its unique location is easily accessible by car and convenient for both business and leisure travelers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Luxury
Languages Spoken
French, Arabic
Location
65Somewhat walkable
Grade: 65 out of 100
13Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Bab Lghoul, Dhar El Mehraz, Fes 30000 Morocco
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The hotel is excellent with impeccably clean spacious rooms with lots of light, a beautiful pool, outdoor sitting, two nice restaurants who serve lovely food. a nice buffet spread and everything you expect from a good modern hotel. But the location is really quite bad. Its beside a construction area and just beside a big ditch. You cannot walk to any market or locality or restaurants, and will always need a car to commute. Also the Moroccan restaurant if not very prompt in service when a bit crowded. Our drinks took 45 minutes to be served and we had to ask for water 3 times before a harried waiter finally got it.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
This is a beautiful hotel in wonderful location with views overlooking the Medina. They give you the 5 star experience that you expect. The pool was beautiful and the bars and restaurant were excellent. Zineb was the most accommodating host we have encountered in a very long time. We had an unfortunate incident with a different hotel so we called the Hotel Sahari and were lucky enough to be out in touch with Zineb. She immediately took care of us, gave us beautiful rooms and arranged transportation from the other hotel. We cannot recommend this hotel more. You will not be disappointed.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hôtel Sahrai Management, Autre at Hotel Sahrai
Responded Sep 1, 2022
Dear Roberta, We would like to thank you for having chosen the Sahrai Hotel for your stay in Fez and for your nice comment about it. We are more than delighted to know that you had a good time with us. We are happy to have met your expectations and to have made your stay in Fes as magical as we could. Also thank you for the nice comment regarding Zineb, it was a pleasure for her to get in touch with you and sh'es really happy to read your comment! All the team is looking forward to welcoming you back to Hotel Sahrai when you next come to Fez! Best regards, The Managemen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A stunning hotel - can easily be the best in Fes! First time we went was for a couples’ Spa Day at the Givenchy Spa back in February. The lovely Samantha Amara was very professional and very kind to us - we felt so welcome and truly enjoyed the Spa package we went for. Everything was and felt luxurious from the warm welcome to the end of the treatment. Definitely recommend the Givenchy Spa Packages. Samantha really went above and beyond for us and made sure we had a beautiful and memorable experience. We have been going to the hotel’s restaurants/ buffet brunches ever since and even taking our kids (3 year old and 1 year old) and we truly enjoy the food, the drinks, the music and of course the amazing infinity pool. Highly recommend visiting the hotel - even if you’re not staying in the hotel. A nice meal by the pool is equally enjoyable. The location and view from anywhere in the hotel is priceless. The interior and the design of the hotel is extravagant and the Moroccan touches really elevated the design and make it feel majestic. The best person in the hotel is Samantha - she truly cares about the guests. Every time I see her she has a big smile on her face and is genuinely kind to myself and my family - we always feel welcome. She has a great eye for detail and I genuinely think she should be promoted to a higher position as she always goes above and beyond and always makes sure that things go well. Not everyone working at the Sahrai has the same attitude as Samantha that’s why her personality really stands out!…
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Epic nightly DJ on rooftop with incredible views! Service top notch - loved the wine tasting with kind, genuine staff. Really loved the room without view actually. Had great internal design and patio, so unique. Staff went out of their way to find as great guide (Omar), help with transfers, and answer questions. As well as store our bags for a night.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Located in a construction zone and not able to safely walk outside the grounds, you can do better in Fes. Pool not open an our visit. Modern hotel but a little sparse in the furnishings and lack of available electric outlets for charging of phone and use of computer. On the plus side, the rooftop bar is very nice and the breakfasts were better than Le Casablanca. Location is a negative as not near the medina
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The best hotel in Fez. Beautiful hotel inside and outside. Great outdoor area. We had dinner by the pool yesterday - everything was delicious. The Jungle rooftop - great music, great food. All top top!
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We got a bit concerned when we drove to the hotel. It is located in the middle of an area, which is under construction. Once there, you have a 5 star hotel experience. Nice rooms and 2 very good restaurants, servicing delicious food. Service a bit on the slow side, but otherwise a very good hotel. But it is not a 20 minute walk to the Medina as some people say. You need to have a car for that.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hôtel Sahrai Management, Autre at Hotel Sahrai
Responded May 1, 2023
Dear Guest, We would like to thank you for having chosen the Sahrai Hotel for your stay in Fez and for your nice comment about it. We are more than delighted to know that you had a good time with us. We are happy to have met your expectations and to have made your stay in Fes as magical as we could despite the renewal area outside the hotel that is out of our power. We are looking forward to welcoming you back to Hotel Sahrai when you next come to Fez. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bad service. Receptionists at the front desk were nice and the first impression was positive. Room/ hotel is nice as shown in the pictures. The problem really is the service. Food takes forever and it’s not good. It feels like they don’t care. Gym has luxury equipments but no weights and one of them out of order. Restaurant/ spa service really disappointing
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hôtel Sahrai Management, Autre at Hotel Sahrai
Responded May 1, 2023
Dear Mrs. Brichesi, We would like to thank you for choosing Hotel Sahrai and for taking the time to leave a review regarding your experience. We do our best to satisfy customers and are sincerely sorry that this was not your case for the services. We have forwarded your comments to the departments concerned and we will do our best to ensure that your experience is not repeated again. It is thanks to this kind of comments that we improve ourselves. Hope to see you again at the Sahrai! Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on a tour of Morocco. The hotel itself is beautiful, but we had money stolen from our room safe and the hotel was totally nonresponsive. We even identified the housekeeper who had been in the room. There are better choices out there!
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hôtel Sahrai Management, Autre at Hotel Sahrai
Responded Apr 8, 2023
Dear Mrs. Nancy, We would like to thank you for choosing Hotel Sahrai and for taking the time to leave a review regarding your experience. We do our best to satisfy customers and are sincerely sorry that this was not your case. We are sincerely sorry for the money you've lost. We were made aware of the incident by your tour leader and our general manager immediately spoke with him to find a solution and get in touch with you to manage the complaint. You never get back to us. We have never had a theft at the hotel and even less in a safe. As in all hotels in the world, we are not responsible for the personal belongings of our guests and we recommend that you store them in a closed safe with a code. None of the hotel staff can open a safe. In order to continue with the investigation, we would be delighted if you sent us a description of the houskeeping you saw in your room. Hoping to find a happy ending. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Giving bad review because they do not serve alcohol to tourists during Ramadan. A different hotel in Casablanca had no problem serving during Ramadan. Fez was completely dry and needs to learn that if they want tourists during Ramadan, they need to cater to them. Otherwise hotel and food were decent.
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hôtel Sahrai Management, Autre at Hotel Sahrai
Responded Apr 8, 2023
Dear Guest, Thank you for your feedback regarding the hotel and the food, we are glad you liked it. Regarding your complain on alcohol: the ban on the sale of alcoholic beverages in tourist establishments and liquor stores has been a decision issued by the Kingdom's autorities in Fez. Hotel Sahrai cannot be held responsible for these laws and must follow them. If other hotels in the Kingdom take the risk of breaking the law, it is not our case. We are sorry that not being able to drink alcohol has marred your trip and prevented your relaxation. We hope to welcome you again at the Hotel Sahrai outside the Ramadan period so that you can enjoy our facilities while sipping a good wine or a cocktail. Best regards, Samantha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$207 - $291 (Based on Average Rates for a Standard Room)
LOCATION
MoroccoFès-MeknesFes
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hotel Sahrai
Which popular attractions are close to Hotel Sahrai?
Nearby attractions include Centre de Formation Dans le Metiers de l'Artisinat (0.2 miles) and Meilleure Poterie De Fes (0.2 miles).
What are some of the property amenities at Hotel Sahrai?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Sahrai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sahrai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Sahrai?
Conveniently located restaurants include Le Relais de Paris, Jawharat, and Barcelo Fes Medina Restaurant.
Are there opportunities to exercise at Hotel Sahrai?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Sahrai have airport transportation?
Yes, Hotel Sahrai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sahrai?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sahrai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sahrai?
The staff speaks multiple languages, including French and Arabic.