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Golden Tulip Farah Casablanca

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Golden Tulip Farah Casablanca
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544 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Chennai (Madras), India
Reviewed 3 weeks ago via mobile

Am writing this right from my breakfast table right now as I have been waiting to get some hot milk for last 20 min, yesterday it was ketchup, had to wait 15 min to now that there is not ketchup at hotel. Room service takes so long that if you want to order Dinner , better place the order at...

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Helpful?
Thank Shubhranshu K
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for your comments and sorry for your experience ! it is useless to recall that all the items you have highlighted as missing (ketchup for example) are basic products available in huge quantities in the hotel... And if I can't explain why you were treated as reported in your comments, I do apologize for that. Hoping...

Delfzijl, The Netherlands
Reviewed October 28, 2016

This was my second visit to this hotel. It is a good hotel, rooms are spacious and clean. The breakfast buffet is more than sufficient. The bar is not Always too busy but the service is good and the staff is friendly. Will book here again for a next stay.

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Helpful?
Thank Nick B
Hicham O, Director Of Operations at Golden Tulip Farah Casablanca, responded to this review

Valuable Guest, We can't wait till next time you come to visit us ! Besides, thank you for your comments and words of encouragement. Looking forward to welcoming you in a very near future, Best regards, Hicham Ouahdani Director of Operations.

Chandigarh
Reviewed October 10, 2016

I stayed 2 nights here (not consecutive). The hotel staff clearly has an attitude problem: 1) I was first told that the room is not ready although it had been clearly indicated that an early check in would be available. 2) They would not allow check in till I either gave a credit card guarantee or cash deposit even though...

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Helpful?
1Thank NS_chd
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for your comments further to your stay at Golden Tulip Farah Casablanca ! We are surprised that your experience was a vey bad one, and we apologize for that, for most of your queries are a must. And we are definitely sorry that you did not ask to meet any manager during your stay to fix...

Halifax, West Yorkshire
Reviewed October 6, 2016

If all you want from a hotel is somewhere to sleep then this hotel is okay, but not if you have higher expectations. I ordered the American breakfast, and my breakfast arrived lacking the fruits, yoghurt, cereal and the selection of cheeses it was supposed to include, and as a result I was left hungry. I then went to the...

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Helpful?
Thank agnabia
Hicham O, Director Of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for your comments further to your stay at Golden Tulip Farah Casablanca. Besides, sorry that we were not up to your expectations, and we did not feed you with correct information while asking about the Gym that was closed for periodic painting & maintenance. Hoping this will not badly impact our image before you, Best regards,...

california
Reviewed October 4, 2016

This hotel was booked by Go Ahead Tours for our trip. Area was very sketchy and room was a fright. Room was tacky. Headboard was full of deep gouges and scratches, furniture was very worn. Several people on our tour had faulty air conditioning which was not resolved. No info in room regarding hotel amenities. Head doorman however was a...

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Helpful?
Thank nellebly
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for highlighting, in your comments, topics that impacted negatively your stay at Golden Tulip Farah Casablanca. Your comfort being our number one priority, we apologize for we could not live up to your expectations. looking forward to welcoming you in the future to share with your our true values of hospitality, Best regards, Hicham Ouahdani Director...

Vagos, Portugal
Reviewed September 30, 2016

The hotel is in a good location, but the service and the maintenance of the hotel needs improvement. The food in the buffet lacks flavour. The sofa in the room was duty with stains. The staff need to have proper hotel training. In summary, this is a 5 star hotel, which needs to be more like 3 at most.

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Helpful?
Thank Carlos V
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for your comments further to your stay at Golden Tulip Farah Casablanca. We will share your remarks with aproriate staff and colleagues to correct when needed. looking forward to welcoming you in the future, Best regards, Hcham Ouahdani Director of Operations.

Reviewed September 23, 2016 via mobile

The staff is kind and friendly. The rooms are luxurious. Its place is strategic in Casablanca. I enjoyed staying at Golden Tulip Farah.I recommend it to everybody. It deserves Five stars evaluation. I thank the hotel for everything.

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Helpful?
Thank Mohamed A
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you very much for your encouraging words further to your stay at Golden Tulip Farah Casablanca. Looking forward to the pleasure of welcoming you in a near future, Best regards, Hicham Ouahdani Director Of Operations

jedery@bezeqint.net
Reviewed September 21, 2016

very nice room, spacious .the staff is very pleasant , the breakfast is very good and the waiters are waiting to help the clients, the bar in the lobby is also agreeable for meetings and is big and you don't disturb other people

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Helpful?
Thank Jacques-EDERY
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Thank you for your comments further to your stay at Golden Tulip Farah Casablanca. Be ensured your words of encouragement will be shared with colleagues. Looking forward to welcoming you again in a near future, Best regards, Hicham Ouahdani Director of Operations.

Reviewed September 16, 2016

the hotel location is very good ..the staff r friendly and nice , they try their best to welcome guests specially at breakfast . the concierge helped us with a good professional Taxi driver .the furniture r good and new . the big problem is that the rooms r hot because of the bad air-conditioning .. the receptionists gave us...

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Helpful?
Thank abdullahhamzaa
Hicham O, Director Of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Sorry to hear that air-conditionning impacted negatively your stay at Golden Tulip Farah Casablanca, and we apologize for that. Be ensured your comfort is our priority, this is why our technical department will not spare any effort in resolving the issue as soon as possible. Besides, we have noted your words of encouragement, and we thank you for...

Doha, Qatar
Reviewed August 15, 2016 via mobile

For the money I paid its not really worth it Good clean hotel I just didn't like the attitude of the staff other than that it could been way better than this nothing is bad about the location or hotel just the price and the attitude of the staff. It's located near the old sooq near ain Diab avenue and...

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Helpful?
Thank chams330
Hicham O, Director of Operations at Golden Tulip Farah Casablanca, responded to this review

Dear Guest, Sorry to hear that some attitude impacted negatively your stay at Golden Tulip Farah Casablanca, and we apologize for that. Be ensured, customer care is our top priority, this is why we will share your comments with adequate staff to avoid such an attitude from occuring again hoping to have the pleasure of welcoming you in the future...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Golden Tulip Farah Casablanca

Address: 160 Av Des Forces Armees Royales, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range: $113 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Golden Tulip Farah Casablanca 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Golden Tulip Farah Casablanca Hotel Casablanca
Casablanca Golden Tulip
Golden Tulip Casablanca
Hotel Style:
#14 Spa Hotel in Casablanca
#24 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travelers have asked, with answers from Golden Tulip Farah Casablanca staff and other travelers.
1 question
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Questions? Get answers from Golden Tulip Farah Casablanca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Nothing - windows are dirty (not clean) from outside - so no good views”
 of 5 bubbles NS_chd, Oct 10, 2016 | Read review
“Do not book!”
 of 5 bubbles nellebly, Oct 4, 2016 | Read review
“rooms ara all quiet”
 of 5 bubbles Jacques-EDERY, Sep 21, 2016 | Read review
“all rooms r good but bad air-conditioning”
 of 5 bubbles abdullahhamzaa, Sep 16, 2016 | Read review
“Se hizo la limpieza de mi habitacion delante de mi y deja mucho que desear pero siendo el mes del ayuno no quise quejarme y molestar a las camareras de piso. ”
 of 5 bubbles sunilav6, Jun 20, 2016 | Read review
5 of 5
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