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Kenzi Basma

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Kenzi Basma
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75 Reviews from our TripAdvisor Community

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Showing 34: English reviews
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel for three nights starting from 16th aug and at the second day some money has been stolen from my room safety box. My action was that i informed the administration but no action has been takenfor 10 days after I left the hotel despite of my efforts to get them to Investigate the case

Helpful?
Thank Khalid A
Ottawa, Ontario, Canada
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights at the end of August. We had tours of Casablanca and Rabat so this was our home base. I chose it based on location and reviews. The location is indeed GREAT! Right by the tram, so easy access to Casa Voyageurs and the train to/from the airport. We saved a bundle by taking public... More 

Helpful?
Thank Mark J
NewJersey
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 2 nights many groups arriving, leaving, blocking access to front entry/exit. Some had early morning check out and noisy hallway waking us up at 4am. But the worse part of our stay was that on our early morning check out we had no hot water and had to take cold showers before we left for the airport.

Helpful?
Thank smallgroupsonly

Travelers are raving about these Casablanca hotels

Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We was greeted by friendly staff and the hotel from the outside didn't look so amazing but once you get inside you see a massive difference. It's modern and clean. Note the wifi in the room is not so great but you get a much better connection in the lobby. Breakfast is average. Perfect location. The picture is of the... More 

Helpful?
Thank Jayjayamaaya
KenziHotels, E-Commerce at Kenzi Basma, responded to this review

Dear guest, Thank you for taking the time to share your impressions from your experience at the Kenzi Basma Hotel. We are delighted to know that you appreciated the cleanliness and location of our hotel.However, we also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken.... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We were there only for a night stay, reached in the evening for a departure in the morning - so read the review with this in mind Location: quite central as we could see buzz around from the room balcony. We didn't explore much by ourselves as the next day we had guided tour and transport. Property: didn't look great... More 

Helpful?
Thank Rohit A
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Upon my arrival at the hotel, the room I had booked was unavailable and they attempted to transfer me to another hotel near the airport. Given that I had booked the hotel due to the location, I had no choice but to book a new hotel room nearby. The staff was not helpful.

Helpful?
1 Thank Brian B
London, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is clearly of a high standard, although it doesn't look like it from outside. The building's facade is very drab, in my personal opinion. The staff here are very polite and friendly and the breakfasts are varied and plentiful. The cakes were delicious and always fresh. I really enjoyed the merguez too. We stayed in a family suite... More 

Helpful?
Thank boosa3mu
KenziHotels, E-Commerce at Kenzi Basma, responded to this review

Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Basma Hotel, We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. Our teams are working every day with passion for their profession and will be happy to read your compliments. We... More 

new albany indiana
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently spent 2 nights at the hotel in August with my husband. We had business in Casablanca. I feel that the overall cleanliness of the room lacked a little, I did love the large shower. The customer service is another story, it lacks much to be desired. I made the reservation and when we arrived the female at the... More 

Helpful?
Thank louisvillefan2009
KenziHotels, E-Commerce at Kenzi Basma, responded to this review

Dear Mr Louis, Thank you for having taken the time to share your recent stay at the Kenzi Basma Hotel, We are delighted to read that you did love the large shower We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. I hope you... More 

Sydney, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 10, 2016

We stayed here for two nights in early August, and found it to be well located, clean and pleasant. Don't expect much customer service if you're a tourist - we weren't offered a map or any sort of directions, etc, but the good central location (near a tram stop) is at least partial compensation for that. We didn't try the... More 

Helpful?
Thank emilyrumble
KenziHotels, E-Commerce at Kenzi Basma, responded to this review

Dear Madam Emily, Thank you for taking the time to share your impressions from your experience at the Kenzi Basma Hotel. We are delighted to know that you appreciated the cleanliness and location of our hotel. However, we also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 3, 2016

we booked the standard room and got an upgrade to the suite, which was very spacious. lower floor with a washroom & a living room, and the upper floor with the bedroom and the bathroom. The room was very clean, the staff were friendly. the location is not far from anywhere. we did not have the chance to try the... More 

Helpful?
Thank Ahmed H
KenziHotels, E-Commerce at Kenzi Basma, responded to this review

Dear Mr Ahmed, thank you for taking the time to let your opinion still important for our future customers . We are delighted to read that our services and the cleanness of our rooms met your approval. We will share your positive comments with our team members who take pride in delivering a high level of service. Hope to see... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis. ... more   less 

Additional Information about Kenzi Basma

Address: Avenue Moulay Hassan 1er, Casablanca 22000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range: $70 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kenzi Basma 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Kenzi Basma Hotel Casablanca
Kenzi Basma Casablanca
Hotel Style:
#7 Best Value Hotel in Casablanca
#13 Luxury Hotel in Casablanca
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