Hotel Kenzi Basma
Avenue Moulay Hassan 1er, Casablanca 22000 Morocco
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About
#23 of 115 hotels in Casablanca
Location
4.0
Cleanliness
4.1
Service
3.7
Value
3.7
THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Secured parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Safe
VIP room facilities
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Spanish, Arabic
Location
87Good for walkers
Grade: 87 out of 100
54Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Avenue Moulay Hassan 1er, Casablanca 22000 Morocco
Getting there
Rental CarsSee rental cars from $24/day
Nearby restaurants
Le Cuisto Traditionnel
857 reviews3 minAfrican
Le Jasmine
117 reviews5 minMoroccan
Restaurant Dar El Kaid
47 reviews4 minMoroccan
Milk & Honey
55 reviews4 minMediterranean
See all nearby restaurantsNearby attractions
Musée Abderrahman Slaoui
158 reviews4 minSpeciality Museums
Old Medina of Casablanca
2,105 reviews5 minPoints of Interest & Landmarks
Square of Mohammed V
640 reviews4 minPoints of Interest & Landmarks
Place des Nations Unies
297 reviews3 minPoints of Interest & Landmarks
See all nearby attractions647Reviews14Q+A38Room tips
Reviews
Traveler rating
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Great location. Well designed spacious rooms. Very courteous and helpful staff. Bar and restaurant doesn't provide half of the listed items. Rooms have electric kettle but surprisingly no coffee / tea though. Overall, a good place to stay.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A very nice 4 hotel in the middle of Casablanca. I liked the food ,the service and the kindness of the staff especially karima .I will come back surely during summer with my family for holidays next
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from RP Basma, Owner at Hotel Kenzi Basma
Responded 5 days ago
Dear Mrs Souad, Thank you for taking the time to share your experience at KENZI BASMA hotel. It is a pleasure to read that you had a very pleasant stay in our hotel, of which you appreciated the comfort as well as the quality of our services. Your satisfaction makes us happy. We must have the pleasure of seeing you again soon. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff who bend over backwards as we say in America with hospitality. The rooms are poorly kept up but comfortable. They are old. The breakfast is good. The room is good size. The hotel will book things for you. Very safe feeling as three women traveling here
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from RP Basma, Owner at Hotel Kenzi Basma
Responded Apr 17, 2023
Dear Guest, Thank you for taking the time to share your experience at Kenzi Basma Hotel. Your satisfaction makes us happy. We must have the pleasure of seeing you again soon. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is clean and convenient but lacking in ways. The place needs to be refreshed. The walls are dirty and the rugs have cigarette burns. The bathroom is fine but the lighting is poor and we had to ask for soap and towels. The buffet was large but the hot foods were cold. It seemed that there was always something missing whether it be soap in the bathroom or glasses and silverware in the dining room.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from RP Basma, Owner at Hotel Kenzi Basma
Responded Apr 17, 2023
Dear Guest, Thank you for taking the time to share your experience and sorry that your stay did not live up to your expectations, it is your comments that help us identify the aspects on which we must work to improve the experience of our future customers. We have taken note of your remarks, we apologize and wish to see you again in order to ensure the quality of our services. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely two story room. We also had room service which was surprisingly good. It’s a little outdated (the rooms) but still very comfortable. They do allow smoking which is disgusting but then again, Casablanca is just gross. Skip if you can. Much better places to visit in Morocco.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Jan 22, 2023
Dear Angelique, Thank you for taking the time to share your experience in our hotel! We are delighted to read that our service and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you back shortly Best Regards. Bahaa Redadi E-commerce Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s well located for visiting the Medina and mosque. Hotel is pleasant, safe and has nice service. Rooms and common areas are dated and don’t merit 4 stars. Can have a drink in the bar. The breakfast was good but not outstanding.
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Date of stay: December 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Dec 8, 2022
Dear Mr Vivik, Thank you for having taken the time to share your recent stay at our Hotel! We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. We look forward to welcoming you in the near future. Kindest Regards, Bahaa E-commerce Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a wonderful experience, Every staff member I encountered, from the bill boy to the check- in to the house keeping staff were delightful and eager to help! They were extremely accommodating and allowed us to check in early at like 11am Thank you!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Nov 23, 2022
Dear Mr Karimio, Thank you for taking the time to share your experience in our hotel! We are delighted to read that our service and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you back shortly Best Regards Kenzi Basma Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On checking in allocated wrong room type. On arrival at room no towels, the sixth call to reception was finally answered and towels arrived. Tea and coffee facilities is a joke there are two cups and kettle. No tea, no coffee, no spoons The amount of mould around the shower has to be seen to be believed. Carpets are filthy. On a noisy street near the cultural heart of the city. Give this hotel a miss, there is far better available.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Best advice, stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Oct 25, 2022
Dear Guest, First of all, I would like to thank you for taking your time to inform us about your last experience at our Hotel. I am not pleased to read your remarks, and I do apologize for the difficulties you went through. Your experience is not reflecting the level of service in our hotel is aiming and certainly not acceptable. Please be assured that we are totally committed in rectifying the points you have addressed. I do sincerely hope that you will give us the opportunity to welcome you back for your next visit to Casablanca. Kenzi Basma Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a good position near the centre From the outside it looks a very posh hotel but in reality I have been to better 2 star hotels . They charge €23 for a bottle of wine that’s not worth €8 The restaurant needs table cloths cloth napkins to be a four star . The waiters seem to spend to much time in kitchen or just talking , you really should not have to chase them up to do their job . The best member of staff was the bell boy , who was great .The restaurant was supposed to open early for our trip didn’t open till nearly 7-15 and no hot food till 7-40 Kettle in room but no tea or coffee The food was good when we arrived the night before the breakfast was very disappointing Not sure if the staff cared . The restaurant needs the most work . Beds good night sleep shower good…
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Date of stay: October 2022Trip type: Traveled with friends
Room Tip: We were advised not to go out at night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Oct 17, 2022
Dear M. David, Thank you for having taken the time to share your recent stay at our Hotel! We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. We look forward to welcoming you in the near future. Kindest Regards Bahaa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bedroom was dark, shabby and didn't smell very clean, looking out over the back streets of Casablanca. Breakfast was not a pleasant experience either, not a lot of variety and a really ignorant waiter, who was so rude, when you asked him a question. Lady in reception, when we checked out was also rude. Stay somewhere else.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Oct 16, 2022
Dear Carol, First of all, I would like to thank you for taking your time to inform us about your last experience at our Hotel. I am not pleased to read your remarks, and I do apologize for the difficulties you went through. Your experience is not reflecting the level of service in our hotel is aiming and certainly not acceptable. Please be assured that we are totally committed in rectifying the points you have addressed. I do sincerely hope that you will give us the opportunity to welcome you back for your next visit to Casablanca. Best Regards Bahaa RM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$64 - $76 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenzi basma hotel casablanca, kenzi basma casablanca
LOCATION
MoroccoCasablanca-SettatCasablanca
NUMBER OF ROOMS
113
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Claim Your ListingHOTEL KENZI BASMA $59 ($̶7̶9̶) - Updated 2023 Prices & Reviews - Casablanca, Morocco
Frequently Asked Questions about Hotel Kenzi Basma
Which popular attractions are close to Hotel Kenzi Basma?
Nearby attractions include Musée Abderrahman Slaoui (0.2 miles), Old Medina of Casablanca (0.2 miles), and Square of Mohammed V (0.2 miles).
What are some of the property amenities at Hotel Kenzi Basma?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Kenzi Basma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Kenzi Basma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Kenzi Basma?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Kenzi Basma?
Conveniently located restaurants include Le Cuisto Traditionnel, Le Jasmine, and Milk & Honey.
Does Hotel Kenzi Basma have airport transportation?
Yes, Hotel Kenzi Basma offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Kenzi Basma located near the city center?
Yes, it is 0.2 miles away from the center of Casablanca.
Are any cleaning services offered at Hotel Kenzi Basma?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Kenzi Basma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Kenzi Basma?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.