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Cheaper
Average
Higher
About
4.0
#8 of 117 hotels in Casablanca
Location
4.3
Cleanliness
4.3
Service
3.9
Value
4.1
THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I’m glad I chose this place. It was way better than me expiations upon check in. The staff were super friendly and prompt. Room service is available and they have a restaurant/bar in the hotel. This hotel is with walking distance from the train station at the port which is perfect if your flying in you can take the train directly to the port for $50 dirhams verses paying a taxi for $300. You don’t even need a car, everything is within walking distance. The room was clean, salacious, and comfortable with a great view of the surroundings.
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestrelation-Basma, guest realation at Hotel Kenzi Basma
Responded Jan 31, 2020
Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us as we strive to improve with every stay of our guests. I greatly appreciate your comments on aspects of our hotel Kenzi Basma.
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The hotel is in a good position near the centre From the outside it looks a very posh hotel but in reality I have been to better 2 star hotels . They charge €23 for a bottle of wine that’s not worth €8 The restaurant needs table cloths cloth napkins to be a four star . The waiters seem to spend to much time in kitchen or just talking , you really should not have to chase them up to do their job . The best member of staff was the bell boy , who was great .The restaurant was supposed to open early for our trip didn’t open till nearly 7-15 and no hot food till 7-40 Kettle in room but no tea or coffee The food was good when we arrived the night before the breakfast was very disappointing Not sure if the staff cared . The restaurant needs the most work . Beds good night sleep shower good
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Date of stay: October 2022Trip type: Traveled with friends
Room Tip:We were advised not to go out at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kenzi Hôtels, Owner at Hotel Kenzi Basma
Responded Oct 17, 2022
Dear M. David, Thank you for having taken the time to share your recent stay at our Hotel! We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. We look forward to welcoming you in the near future. Kindest Regards Bahaa
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Thank you as we had a wonderful experience at Kenzi Basma Hotel. Our room was facing to the ocean and we could see the massive ships passing from our small balcony. The room itself was alright as you could notice some places that may need a bit more attention BUT it didn’t affect our stay. Beds were so comfortable specially that we had everyday room service by Madam Talbi who was changing our beds while we were enjoying our breakfast. Special thanks to the gentlemen at the entrance who were greeting us everyday with kindness, park my car at hotel’s parking and bringing it back every time. We would not be able to enjoy our stay without them. In fact the removable ramp that they were putting for my electric scooter and helping to pass it safely was priceless. And the location, the hotel is placed with short walking distance from the local traditional market (Madina Market) if you want to taste the Moroccan products’ taste also Center Market for fresh fish, fruit and sea food. We had a calm and smooth stay at Kenzi Basma Hotel which was possible just with the hotel’s management who gathered his valuable and wonderful personnel.
Thank you
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded Jul 11, 2024
Dear Guest, Thank you for this great review. It is with great pleasure that we receive your compliments about your stay at our hotel. We are thrilled that you enjoyed the stunning ocean views from your room, the comfort of our beds, and the dedicated service provided by our team, including the invaluable assistance with your electric scooter. Our convenient location close to lively markets and fresh seafood at the Center Market is indeed one of the highlights we pride ourselves on. Furthermore, it is gratifying to know that the efforts of our parking attendants have contributed significantly to the enjoyment of your stay. We look forward to welcoming you back soon. Kind regards, Soufiane LOUHAMANE Directeur Général
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Nice and clean hotel at a very good location close to almost everywhere in Casablanca. Walking distance to many attraction points like; Center of Casablanca, Old Medina Bazaar, Square Of Mohammed V, Casablanca Cathedral, Parc de la Ligue Arabe, Casa Port, etc. If you are a walker, you like to walk all directions from the hotel.
Location of the hotel and and the size of the rooms were perfect. Problems about the rooms are; Showers ( water pressure ) and the windows ( soundproofing ) should be better!
Included breakfast was poor and you don't have to expect so much tastes. But overall performance was not that bad, Most probably I may prefer again in my next visit to Casablanca if the prices were good again.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The service provided by the hotel is disappointing, to say the least. The room was spacious, with a balcony where the doors did not close and where you could easily pass to the adjoining balconies, separated by a wall just over a meter high, which immediately made me uncomfortable. One of the face towels they let me was in a deplorable state, as you can see from the photo. Apart from being all tattered, it had a greyish color. The room was carpeted, but the carpet is long overdue for replacement. In the bathroom, the shower stall was badly made, so a stream of water ran out of the base when you showered. The room had a safe, but there were no instructions for use. The service at breakfast was less than sufferable. On the first day, there were no napkins and no orange juice. I had to get the staff's attention,n but it took time for the napkins and juice to appear. I had to go to a plate where the cutlery was piled up to get a fork and a knife, as one of the waiters put it down on one of the tables and never distributed them. On the second day, they put out plates with fruit, orange, and watermelon pieces, but there was nothing to pick them up. I had to get a fork from a table to help myself. There is no coffee. Just a Nescafe machine that serves instant coffee and milk, with lots of added sugar and no possibility to choose not to put sugar. The staff is inattentive, talks to customers they already know, ignores others, and neglects service. In sum, a deplorable service in a hotel where only the location is excellent.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I don't know if it was due to the fact that I was traveling alone but this time too I ended up with a double room for single use without a balcony, with an internal view of the refrigeration units and therefore noisy, an extra charge obviously paid. I immediately asked the Reception to be moved to another place that perhaps looked outwards and had a balcony (far from the refrigerator engine area, so to speak) but they didn't listen to reason and left me there telling me that they would unplug everything overnight ... as if the refrigerators or air conditioners were all turned off at night... little lie... solved with the use of earplugs. As for the room, it's actually nice, maybe a little dust here and there but not much. A problem with the shower that didn't drain properly and so I washed like "Botticelli's Venus" on a lake... apart from these small setbacks nothing to say, everything was normal, even the food. One problem is the area where you eat which is very small and if there is a peak of visitors, as in my case with Japanese (a swarm of people), you have to be patient a little, wait to sit perhaps far from the buffet and wait for the staff to clean the tables and feed the buffet. In any case, I must say, fast and friendly staff.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:chiedere camere con balcone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel room was a 1 storey room, living room below and bedroom on upper storey.. Room was spacious with a very spacious bathroom. Dinner buffet had very few veg options, and good variety of desserts.Food at the buffet can be improved with more veg options.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestrelation-Basma, guestrelation at Hotel Kenzi Basma
Responded Feb 12, 2020
Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us as we strive to improve with every stay of our guests. I greatly appreciate your comments on aspects of our hotel Kenzi Basma.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second time staying at Kenzi Basma. The rooms are pleasant and the location is great. I feel very safe when I stay there since there is always security on hand. The housekeeper Saadia was very helpful and would always check to ask if everything is okay everytime we saw her. However, when there was a different house keeper for a few of the days we stayed, she did not replace our water, tea and coffee, nor our shower gel. This was a bit disappointing since I remember being quite impressed with the everyday replacement of these items when we stayed last year and the exceptional housekeeping is one of the reasons we chose to stay again.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Hotel Kenzi Basma
Responded Aug 17, 2024
Dear Guest, Thanks for your review about our hotel. We are delighted that you found our rooms to be pleasant and our location to be convenient for your needs. It is also gratifying to hear that you felt secure during your stay, thanks to our vigilant security team. However, we regret hearing about the inconsistency you experienced with the replenishment of room amenities. Please accept our sincerest apologies for this oversight. We understand the importance of maintaining a high standard of service and are addressing this internally to ensure a consistent guest experience. Nonetheless, we appreciate your recognition of our housekeeper Saadia's attentiveness and helpfulness. It is such personalized service that we pride ourselves on, and we are pleased to relay your compliments to her. We also take pride in our prime location, close to the vibrant heart of Casablanca, and hope it enhanced the enjoyment of your visit. We are hoping to welcome you back in the future. All the best. Soufiane LOUHAMANE Directeur Général
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Nice Art Deco building. Our arrival was less than stellar, the young men and women at the front desk were less than welcoming. They looked at us did not say a word, we told them we wanted to check in, they handle us a pice of paper to be filled, still not a welcoming word. We sat filled the paper, back to the desk, the lady asked me your reservation is for a large bed, but we can can give you 2 beds instead since you are 2 men. I told her 1 large bed just like the reservation. Apparently they have never encounter 2 men that sleep in the same bed. We were told that they updated us to a suite, at this point I could care less I wanted to just get out of there. Our room was 2 stories very large and contemporary. Looks like an old hotel that was recently renovated with a modern twist. The nice bellmen told us were to have dinner and it was extremely good. Breakfast had many cold and hot options, just your average hotel buffet. Communication with the hotel via email was excellent, they arranged to pick us up at the airport. Hotel is in the middle of the hustle and bustle of the city, good place to walk around. Fortunately a 1 night stay was enough. Not welcoming for guys like us.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestrelation-Basma, guest relation at Hotel Kenzi Basma
Responded Jan 5, 2020
Cher client. Nous tenons à vous remercier sincèrement d'avoir pris de votre temps précieux pour nous écrire à la suite de votre séjour au Kenzi Basma. Nous sommes au regret de constater que votre expérience n'ait pas été à la hauteur de vos exigences. Nous ferons le nécessaire pour éviter ce genre de désagréments à l'avenir. Nous vous présentons de nouveau nos plus plates excuses.
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This hotel needs a lot of work to live up to the 3-star billing. The shower apparently leaks so there were towels shoved in the cracks. There was some sort of internal noise which I could heard starting at about 6:30 AM, others in my party heard a constant noise from the elevator or boiler or something all night but they were on a higher floor. In the morning there was a horrendous odor in the hallway.
The breakfast was terrible. I was afraid to eat anything other than the yogurt and there were flies everywhere. I also had dinner at the hotel the night before. The chicken was pink so I didn't eat it. This is definitely a 2-star hotel.
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guestrelation-Basma, guest relation at Hotel Kenzi Basma
Responded Jan 9, 2020
Dear guest. We thank you for taking the time to evaluate us after your stay at Kenzi Basma I am sorry to read that your stay in our hotel has gone badly. We do apologize for this inconvenience. We have taken note of your comments have been forwarded to the person concerned. We look forward to welcome you back to Kenzi Basma hotel. As we sincerely want your next stay be an amazing experience.
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There are more places to choose from in the Casablanca area.
PRICE RANGE
$57 - $79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kenzi basma hotel casablanca, kenzi basma casablanca
LOCATION
MoroccoCasablanca-SettatCasablanca
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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