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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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668 Reviews from our TripAdvisor Community

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Showing 400: English reviews
2 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Accommodations good and staff are excellent. However, after a week in the hotel i find the room service menu limited. Avoid the bar for drinks. A double Jack Daniel's with ice cost 260MAD (€24). I only paid €18.50 for a FULL litre of Jack in duty free! I challenged the bartender as well as the front desk --- "sorry, that's... More 

Helpful?
Thank John L
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear John L, Thank you for letting us know about your stay. We truly appreciate your compliments about our teams, we are proud of them. Your constructive feedback regarding Room Service menu refers, we would like to inform your that our Chef is always pleased to offer any guest favorite food upon request. Regarding our rates, our selling strategies are... More 

Grenoble, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very good hotel and People very nice . All is doing to spend a good stay. The only thing is : rooms are old school but the bed is fantastic and new. If you have to work in the center of Casablanca or you are in Casablanca for visit it's a good place . But if you work far away... More 

Helpful?
Thank nico050788
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear nico050788, Thank you so much for your nice review! We are proud of our dedicated teams who have created a "good stay" for you during your visit to Casablanca. We are glad to know that you enjoyed your Sweet Sleeper bed, it is one of our exclusive Sheraton brand programs. We also appreciate your recommendation regarding our location, our... More 

Doha, Qatar
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is really old and has so many issues, some of the staff / team is outstanding and they would go extra mile to make you feel comfortable, I was there last week on a business trip, had several issue......the key card didn't work more than 3 times(You can imagine how frustrating this would be), Breakfast is average, Lunch... More 

Helpful?
1 Thank Sam S
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Sam S, Thank you so much for letting us know how your experience was! We really appreciate your compliments about our staff & also well note the points you mentioned which need improvement & share them with the concerned departments to take necessary actions as our main goal is to exceed our guests' expectations & offer them a memorable... More 

Travelers are raving about these Casablanca hotels

Amman
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Typically when you are staying in a well-known franchise hotel like Sheraton, you’re expecting a five stars service, rooms, food and everything, but I think this one in Casablanca is an exception! Maybe because it is located in an old city or because it is an old hotel I don’t know but I didn’t enjoyed the rooms, the food or... More 

Helpful?
Thank Firas J
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Firas, Thank you for your review following your stay at Sheraton Casablanca Hotel ! We appreciate you taking the time to share your experience and so sorry to hear that we did not meet your expectations during your stay with us. Thank you for your nice compliment about our receptionist & tea man, we assure you we will let... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 2 weeks ago

Stayed two days at the end of a long holiday across three countries. Have stayed at many Sheratons worldwide, but this hotel ranks poorest, needs complete overhaul, from peeling wallpaper to water stains to moldy carpets to truly sagging beds and average bathrooms. Breakfast good. Japanese restaurant needs serious improvement in food. Lunch at Djafra average. 12th Floor Lounge offers... More 

Helpful?
Thank Globetrotter536
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Globetrotter536, Thank you for your comment regarding your stay at Sheraton Casablanca Hotel! We will share your feed back regarding the Club lounge & Japanese restaurant with our Chef to take corrective actions about food served in these two outlets. Regarding the room condition, we would like to inform you that our hotel will go through a renovation this... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is in a very convenient area, some of the rooms have been renovated and some are in need to be renovated! But in general comfortable. The employees were nice and very helpful. I tried a couscous in the hotel...And honestly it was not a great couscous. This was the 1st time I eat a couscous made with "broad... More 

Helpful?
Thank Taimeir
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Taimer, Many thanks for taking your time on writing this comment of your stay at Sheraton Casablanca hotel. We love reading that you spent a great time with us, you enjoyed the room, the area, & the staff service. We well note your constructive feed back regarding couscous & share it with the Chef to make "couscous with Broad... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

SHERATON CASABLANCA is a nice place to stay on business trips. I heard some tricky stories regarding other 4 & 5 star hotels around from my colleagues. Breakfast is very nice. Staff is polite and friendly. Pool, jacquizi and exercise places are great. Swana doesn't really work. Massage rates are high, but at least it is available inside the hotel.... More 

Helpful?
Thank Mustansir Y
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Mustansir Y, Thank you for sharing your experience during your stay at Sheraton Casablanca hotel! We love reading that you spent a great time with us, you enjoyed breakfast and the location was ideal for you. On behalf of Sheraton Casablanca team, thank you for your nice review & it will be a big pleasure to receive you again.... More 

Jeddah, Saudi Arabia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Sheraton Casablanca is a 5 star hotel sitiuated in the city center of Casablanca.The hotel is very nice and clean.Rooms are so nice and equiped with all what you need.Breakfast is so delicious and tasty. I recommend this hotel to all visitors to Casablana, Moroco.

Helpful?
Thank FHakeem1
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Fawzi H, Thank you so much for letting us know how your experience was! We are glad to know that you enjoyed your stay with us & appreciate your kind feedback about our breakfast. On behalf of Sheraton Casablanca hotel team, we would like to thank you for recommending our hotel to Casablanca visitors & hope to have you... More 

Colombo, Sri Lanka
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I did stay for about 15 days in Sheraton Casablanca Hotel and overall experience is quite good. Rooms are average sized and comfortable. Room service is excellent nothing to complain about. Staff is friendly. Specially in the Dafra Restaurant. A warm welcome and all the waiters and the lady who prepare omlet, all are friendly and even they remember what... More 

Helpful?
Thank ThemiyaW
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear ThemiyaW, Thank you for your nice review following your long stay at Sheraton Casablanca Hotel ! We are very proud of our dedicated team who are indeed very good at creating memorable and personalized experiences for our guests, we will share your nice compliments with our Dafra, Room Service & Front Office teams, it is always a pleasure to... More 

Norwich, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've booked the holiday to celebrate with my wife my 31st birthday away from home where is cold and damp all the time.The whole Morocco experience for us was a right mess because I didn't carefully looked into it prior to booking our short stay there.For the review to be fully relevant I will only talk about our stay with... More 

Helpful?
1 Thank Mihai_Mocanu
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Mihai_Mocanu, Thank you for your large review following your stay at Sheraton Casablanca Hotel ! We appreciate you taking the time to share your experience and so sorry to hear that we did not meet your expectations during your stay with us. We apologize if this caused you any inconveniences. Our team strives to provide our guests with great... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range: $105 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#8 Spa Hotel in Casablanca
#11 Luxury Hotel in Casablanca
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