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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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676 Reviews from our TripAdvisor Community

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Showing 405: English reviews
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

We on vacation in casablanca for about 3 days and visit Medina and modern city we travel to Rabat one day it's beautiful and amazing city there you can visit king palace I like its garden and amazing buildings design

Helpful?
Thank kosar2004
houda k, Houda Kansari from the Executive Office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Amir, We are glad to know you enjoyed visiting Casablanca & Rabat and their nice sites. On behalf of Sheraton Casablanca team, thank you for your review. Looking forward to welcome you back here in Casablanca. Best Regards, Houda Kansari More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

The fist day we arrived they put us in a room where the room key does not work, we had to get someone from the reception every time we had to get into the room. They finally changed our room the next day. Than we had to wait all day till 1 am for them to bring an extra bed... More 

Helpful?
Thank Hanane E
houda k, Houda Kansari from the Executive office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Mrs Hanane, Thank you for sharing your experience with us. We are very disappointed to hear about your recent stay. It's unfortunate to know you were not provided with proper service during your stay with us. Please be assured that we have already shared all your comments with the management team to take necessary actions. Mrs Hanane, kindly advise... More 

Travelers are raving about these Casablanca hotels

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I visited Casablanca for a long weekend, and chose the Sheraton for its proximity to the Medina and other sights. My room on the Executive floor was very comfortable, and the food offered in the Executive lounge was delicious and elegantly presented. Service was impeccable all-around. My only complaint was the Internet service. My phone repeatedly told me that the... More 

Helpful?
Thank Traveldoc524
Riyadh, Saudi Arabia
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Getting into Casablanca from the airport can leave even the calmest driver frazzled but arrival at the Oasis that is the Sheraton brings an immediate sense of calm. Helpful staff, valet parking and convenient breakfast make a stay at the Sheraton a good kick off point for any trip to Casablanca.

Helpful?
Thank David H
houda k, Houda Kansari from the Executive Office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear David H, We are so glad to learn that we have made your stay a nice experience and that our quality of breakfast & staff service met your expectations. On behalf of all the team, thank you very much for your nice review. Hope to welcoming you soon at Sheraton Casablanca Hotel ! All the Best, Houda Kansari More 

Rabat, Morocco
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff is perfect and we were very happy with the way we were greeted. The room is comfortable and most importantly very clean. The bar is nice and it is a very nice place to have a business meeting.

Helpful?
Thank SamMRN
houda k, Houda Kansari from the Executive Office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear SamMRN, It makes us proud to hear that everything is on par and that you are satisfied with your choice. On behalf of the entire Sheraton Casablanca team, thank you for your amazing review. We truly hope to meet you very soon. All the Best, Houda Kansari More 

2 reviews
3 of 5 stars Reviewed August 21, 2016 via mobile

Accommodations good and staff are excellent. However, after a week in the hotel i find the room service menu limited. Avoid the bar for drinks. A double Jack Daniel's with ice cost 260MAD (€24). I only paid €18.50 for a FULL litre of Jack in duty free! I challenged the bartender as well as the front desk --- "sorry, that's... More 

Helpful?
Thank John L
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear John L, Thank you for letting us know about your stay. We truly appreciate your compliments about our teams, we are proud of them. Your constructive feedback regarding Room Service menu refers, we would like to inform your that our Chef is always pleased to offer any guest favorite food upon request. Regarding our rates, our selling strategies are... More 

Grenoble, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 16, 2016 via mobile

Very good hotel and People very nice . All is doing to spend a good stay. The only thing is : rooms are old school but the bed is fantastic and new. If you have to work in the center of Casablanca or you are in Casablanca for visit it's a good place . But if you work far away... More 

Helpful?
Thank nico050788
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear nico050788, Thank you so much for your nice review! We are proud of our dedicated teams who have created a "good stay" for you during your visit to Casablanca. We are glad to know that you enjoyed your Sweet Sleeper bed, it is one of our exclusive Sheraton brand programs. We also appreciate your recommendation regarding our location, our... More 

Doha, Qatar
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 15, 2016

The hotel is really old and has so many issues, some of the staff / team is outstanding and they would go extra mile to make you feel comfortable, I was there last week on a business trip, had several issue......the key card didn't work more than 3 times(You can imagine how frustrating this would be), Breakfast is average, Lunch... More 

Helpful?
1 Thank Sam S
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Sam S, Thank you so much for letting us know how your experience was! We really appreciate your compliments about our staff & also well note the points you mentioned which need improvement & share them with the concerned departments to take necessary actions as our main goal is to exceed our guests' expectations & offer them a memorable... More 

Amman
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 11, 2016

Typically when you are staying in a well-known franchise hotel like Sheraton, you’re expecting a five stars service, rooms, food and everything, but I think this one in Casablanca is an exception! Maybe because it is located in an old city or because it is an old hotel I don’t know but I didn’t enjoyed the rooms, the food or... More 

Helpful?
Thank Firas J
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Firas, Thank you for your review following your stay at Sheraton Casablanca Hotel ! We appreciate you taking the time to share your experience and so sorry to hear that we did not meet your expectations during your stay with us. Thank you for your nice compliment about our receptionist & tea man, we assure you we will let... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 9, 2016

Stayed two days at the end of a long holiday across three countries. Have stayed at many Sheratons worldwide, but this hotel ranks poorest, needs complete overhaul, from peeling wallpaper to water stains to moldy carpets to truly sagging beds and average bathrooms. Breakfast good. Japanese restaurant needs serious improvement in food. Lunch at Djafra average. 12th Floor Lounge offers... More 

Helpful?
1 Thank Globetrotter536
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Globetrotter536, Thank you for your comment regarding your stay at Sheraton Casablanca Hotel! We will share your feed back regarding the Club lounge & Japanese restaurant with our Chef to take corrective actions about food served in these two outlets. Regarding the room condition, we would like to inform you that our hotel will go through a renovation this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range: $112 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#9 Spa Hotel in Casablanca
#11 Luxury Hotel in Casablanca
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