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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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653 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Mexico City, Mexico
Level Contributor
240 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stay in rooms 608, 604, and 617. All of them are since the movie Casablanca was shot. They are old, the bathrooms are in terrible shape, you can not open the hot water more than half an inch because you will be scald. The personal that was in the cheking in desk had a lack of courtesy, and very... More 

Helpful?
Thank Pilar18_11
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Pilar18_11, Thank you for sharing your opinion online. I am truly sorry your experience was not up to standard. Please rest assured that your comments will be used proactively to ensure other guests do not have the same experience. Please contact me if you have the opportunity to return, it would be my pleasure to assist you personally. All... More 

Glendale, California
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was at the city center walking distance to the train station, pier and the souk. The breakfast buffet was good leaning towards the Morrocan cuisine. It is an old hotel and the suite we were in reflected this. However it is clean and well kept. The staff in this hotel were accomodating and professional.

Helpful?
Thank donnawatudu
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear donnawatudu, Thank you for letting us know about your stay. We appreciate your feedback especially about our staff, it is always a pleasure to know that our guests feel that we are doing a good job. We are glad to know you enjoyed our location and our breakfast with its variety & Moroccan touch. Regarding room condition, kindly note... More 

Abu Dhabi, United Arab Emirates
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

love to stay in this hotel, the staff are so humble.. room is clean and tidy.. just need a improvement for check in time, after the long driving from the airport u just need the extra quick check in process. the location is the best, its in a heart of cassablanca near to souq and palace as well... over all... More 

Helpful?
Thank Endang S
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Endang S, Many thanks for taking your time on writing this comment of your stay at Sheraton Casablanca hotel. We love reading that you spend a great time with us, you enjoyed your room and the location was ideal for you. We well note your constructive feed back regarding check in time & share it with the Front Office... More 

Chicago, Illinois
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place can easily be a five star. It just needs a little upgrade in furnishings. The staff are great. Basma in the reception did a fabulous job she checked me and provided me with all the information I need. Wifi was terrible.

Helpful?
Thank scubadiver10001
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Scubadiver10001, We are really glad to read your compliments about Asmaa, it is always a pleasure to know that our guests feel that we are doing a good job. We assure you we will let her know how much you appreciated her assistance. Regarding Wifi, our IT team will be informed to take necessary actions, we apologize for this... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Friendly staff, clean and cheerful, good value for money. My room was clean and welcoming. So, good value ! I did not eat there as I thought restaurants were overpriced. Would recommend for a night or two. It does not have the charm of all the other accommodations I had in my 2 weeks in Morocco, but then accommodation charm... More 

Helpful?
Thank Redleb
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Redleb, Thank you for your review following your recent stay with us ! We appreciate your kind feedback in particular your compliments about our staff & room cleanliness. Thank you for recommending our hotel to your friends & family. We hope to see you soon in the future. Kind regards, Houda Kansari More 

Washington, DC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I'm disappointed to report that many of the negative reviews on here are true. Would have rated this hotel higher if it wasn't billed as a 5* (which comes with certain expectations). Good: mint tea served upon arrival; very thoughtful bellhop who not only delivered my luggage but turned on the AC for me and closed/locked the connecting door in... More 

Helpful?
Thank merconyx
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Merconyx, Thank you for sharing your experience with us. We truly value providing our guests with a wonderful experience and exceptional customer service. These concerns " reception staff being unable to correctly identify with restaurant was serving the buffet dinner" & " room was not spotless" will be forwarded to the management team right away to take necessary actions... More 

Washington DC, District of Columbia
Level Contributor
102 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had a brief stay in a executive/diplomatic suite on the 9th floor of the Sheraton Casablanca. Overall, the stay was as expected and I would probably return. The first impression of lobby with calming water, birds chirping and welcome tea was quite nice. As others have noted the rooms are a little dated. In my room, the main complaint... More 

Helpful?
Thank dc2005b
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear dc2005b, Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had a nice stay and we met your expectations. We hope to see you again soon. Warmest regards, Houda Kansari More 

Hong Kong, China
Level Contributor
240 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed June 24, 2016 via mobile

This Sheraton is over 25 years, but it has been well maintained and is pleasant place to stay. I have to say that from the ladies on the check in desk to the concierge it was first class service. I had an issue with my airline ticket and the concierge, Omary was so so helpful. Just amazing service. Thank you... More 

Helpful?
Thank Derrick1230
houda k, From the Executive Office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Derrick1230, What a terrific review! we are so happy to know that your stay was pleasant with us, even more you enjoyed interacting with the staff, particularly Omary. we will be sure to let him know how much you appreciated the assistance. Come back soon! Be well, Houda Kansari More 

1 review
5 of 5 stars Reviewed June 23, 2016

We enjoyed both the high quality of service Sheraton as staff's availability, professionalism and sense of sympathy.The menu was particularly good and we thank all the staff who have ensured the success of our event.

Helpful?
Thank Soukaina E
houda k, From the Executive Office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Soukaina E, Thank you for your kind feed back after your recent experience at our Hotel. We are delighted to hear that our team is doing a good Job and hope to have you with us soon again! Warm Regards, Houda Kansari More 

paris
Level Contributor
166 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed June 17, 2016

For the umpteenth time, I'd like a `good' option on Tripadvisor. This place isn't really ``very good'' because it's pretty standard for a big international chain hotel, but given that I paid a reasonable price, the staff was very nice, and there really was nothing wrong I felt ``average'' would be a bit mean. The location is very good, minutes... More 

Helpful?
Thank marcopolo1964
houda k, on behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Marcopolo1964, Thank you so much for letting us know how your stay was! We are glad to know you enjoyed our location & took advantage of all excellent sites of Casablanca. We appreciate your kind feedback in particular your compliments about our staff. We also note the points for improvement your mentioned in your comments & share them with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range: $102 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#8 Spa Hotel in Casablanca
#11 Luxury Hotel in Casablanca
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