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Room & Suite (253)
Dining (138)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Casablanca Hotel & Towers
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 99 hotels in Casablanca
Location
Cleanliness
Service
Value
Come together with everything you need to escape and explore the White City, Casablanca. Ideally located, in the heart of the City, at only 35 minutes away from the Mohamed V International airport (CMN) and walking distance to the Old Medina, Central Market, Art Deco buildings and all facilities from train stations, restaurants to mall center, making Sheraton Casablanca Hotel & Towers as the perfect jumping-off point for joining your business or exploring the City. All the essentials for an effortless stay, for every occasion, from business to leisure and family getaways stays… 309 rooms and Suites featuring the Sheraton Signature Sleep Experience® to relax, WiFi high-speed internet connection (1 access point per room) to stay connected with yours and your business. All the essentials to get motivated to stay fit in our 24-hour fitness center, 2 Squash Courts and unwind in our Hammam, Sauna and Jacuzzi. All the essentials to enjoy tastes from Moroccan, Japanese, and International cuisine that inspire in our 3 restaurants, 2 bars, and night club. For large meetings, intimate gatherings and everything in between, allow us to bring your group together. Take advantage of our 11 flexible, fluid event spaces, perfect for purposeful gatherings. Our spaces are designed to bring people together. Welcome to Sheraton Casablanca Hotel & Towers!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Squash
Airport transportation
Paid private parking nearby
Secured parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Arabic
Location
Full view
100Great for walkers
Grade: 100 out of 100
74Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
1,060Reviews16Q+A100Room tips
Reviews
Traveler rating
- 175
- 345
- 316
- 142
- 82
Time of year
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Popular mentions
The hotel is a bit older but the staff and location were phenomenal. Central location made getting around Casablanca easy and the suite had all of the expected amenities. The concierge lounge was fantastic and the view from up there was a lot of fun.
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Date of stay: March 2020Trip type: Traveled with friends
Helpful
We stayed at the Sheraton twice in Casablanca. There were some bumps at the beginning. We had to change our room twice because there was a draft coming in due to the windows. The second room was the same. We finally got a good room. It was clean and the bed was like sleeping on a cloud. This is the only bed in Morocco I found comfortable. We were very disappointed that breakfast was not included. Most hotels have this. However, there were two things that really impressed me. These things go a long way for me. The first time I was checking out, I bumped into the manager and she asked me how my stay was. I told her stress of changing the room over and over again. She was sincere and wanted to make it right. The 2nd time we came back (from Marrakesh), everything was perfect! The concierge arranged for the taxi to the airport for the next day. The price is set. The taxi driver tried to scam us the day of! We called the man working at the Sheraton desk and he told the taxi driver off and we paid the set price. It was stressful that this taxi driver was trying to take advantage of us especially since we were leaving for the airport that day! I will never forget the Sheraton in Casablanca for their kindness and sincerity. If I ever go back to Casablanca, I'll be back.…
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Date of stay: November 2019Trip type: Traveled with family
Helpful
Well situated hotel for the station and getting around, not new but has a good feel, staff were very helpful, service was excellent, so this would be a hotel I will use again, the lounge is a little small so if busy which it wasn't it might be a bit cramped but not really a problem
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Date of stay: February 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Helpful
The staff at the Sheraton went out of their way to be hospitable and helpful. We visited the property a day earlier to ensure we got the room we booked online. Nadia took care of everything. The Hotel it’s self is antiquated in the classical Moroccan way from the chandeliers to the Moroccan water fountains and the concierge in the traditional uniform pouring some tea for the guests. The elevators in the are beautiful like nothing you’d see today throughout Europe or North Africa. We looked forward to breakfast at the hotel every morning. There was an abundant selection of fresh food, American favorites and traditional Moroccan Cuisine. Everyone was in high spirits with a great sense of humor which made our stay pleasurable.
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Date of stay: February 2020Trip type: Traveled with family
2 Helpful votes
Helpful
I stayed at the Casablanca Sheraton (on 2 occasions during this trip) because I am a Marriott rewards member and the location was where I wanted to be. Not all hotels in the group are created equal... I have had many consistently great stays with Marriott. This was NOT one... Over a month prior to my arrival, after booking the room I started correspondence with reservations and the concierge. The turn around always took days if not longer and never answered my questions. Moreover, despite being asked by them and providing them with my Marriott rewards membership number, they still didn't have it entered into my reservation when I arrived. Since my time was limited I had specific questions about fragrance and soap shops for Omary the 'concierge'. I asked him for specific names and his recommendations. His reply was "Just go to the Medina and ask. You will find many". Unacceptable... Check in was chaotic until Nadia came out from reservations and assisted me. Nadia is single-handedly holding down the fort. Without her presence, the hotel would have fallen into total disarray... She herself deserves 5 stars... However, my review is for the hotel and my collective experiences as a whole... Upon my second visit, I was given a key to an unmade, dirty room with linens thrown all over. When I went back to the front desk, Karima (who checked me in) was shocked to hear what happened as the housekeeping had cleared that room as clean. She did the best she could and even offered me a drink at the hotel bar. However, the damage was already done. When I finally went up to the room and used the shower, I noticed hair (not mine) on the shower wall. I again, talked to Nadia when I went down and brought this to her attention. When I returned to my room later that evening I saw the hair on the wall was now in the corner of my tub... It makes one wonder what kind of job housekeeping does?! In the age of virus awareness in which we live in, the hotel and rooms need to be WELL CLEANED and DISINFECTED! For the exception of Karima, the front desk experience was pretty bad. I asked the gentleman wearing glasses for change of a 100 dirham note and he flatly said "NO"! Staff in both restaurants (for breakfast and lunch) were friendly and generally professional. I liked the traditional Moroccan pancakes and the woman who makes them is super polite. Egg station took a while and my first time there I had to wait for the chef to show up... There is a consistent theme of lack of service, care and attention. Hence, my lackluster experience...…
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: rooms ending in 35 are end rooms
See more room tips
Helpful
Response from houda k, On behalf of General Manager at Sheraton Casablanca Hotel & Towers
Responded Mar 5, 2020
Dear Mark K, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Would you please reach out to me at Houda.sheraton@sheraton.com. We would love to make things right if you give us another chance. Looking forward to receive your e-mail. Warm Regards, Houda Kansari On behalf of General Manager
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PRICE RANGE
$132 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton casablanca hotel and towers, casablanca sheraton
LOCATION
MoroccoCasablanca-SettatCasablanca
NUMBER OF ROOMS
309
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Claim Your Listing Frequently Asked Questions about Sheraton Casablanca Hotel & Towers
Which popular attractions are close to Sheraton Casablanca Hotel & Towers?
Nearby attractions include Le CasArt Bar (0.2 miles), Old Medina of Casablanca (0.3 miles), and Marche Central (0.1 miles).
What are some of the property amenities at Sheraton Casablanca Hotel & Towers?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Casablanca Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Casablanca Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Casablanca Hotel & Towers?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Casablanca Hotel & Towers?
Conveniently located restaurants include Atelier Oriental, Brasserie La Tour, and Le Riad Restaurant.
Are there opportunities to exercise at Sheraton Casablanca Hotel & Towers?
Yes, guests have access to a fitness center, an outdoor pool, and a sauna during their stay.
Does Sheraton Casablanca Hotel & Towers have an airport shuttle?
Yes, Sheraton Casablanca Hotel & Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sheraton Casablanca Hotel & Towers located near the city center?
Yes, it is 0.4 miles away from the center of Casablanca.
Are any cleaning services offered at Sheraton Casablanca Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Casablanca Hotel & Towers offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.