Okay hotel with some proplems The brilliant reciptionst Ms assmaa solved it Price is Fair quality in general in line with 4star hotels Ms assmaa is The One to talk to if you need help with The room issues or any other functions she's very helpful okay stay for the price.
Very friendly and helpful staff who allowed us to check in late (we called from the airport to let them know). Rooms were good, only frawback was that the door to the toilet did not stay properly shut. Had breakfast there once, foor was good but there was only one option (continental) and more expensive than nearby options. Quiet and slept well.
Stayed here for only 1 night as part of a Tour. The lift is an experience as it has no internal door and is very small, but the hotel and rooms are lovely. What really impressed me was our small tour group wanted to eat together (10 people). The restaurant is quite small but the bar staff moved all the tables and chairs in the Bar so that we could all sit together and have dinner in the Bar. Room was very clean and all we needed.
Good = clean, well appointed rooms. Housekeeping very good and very prompt. Bad = aircon useless, complaint had no effect. Breakfast breads etc fresh, good range. Hot breakfast dodgy. Location very good - walked to mall, Rick's Café and Hassan ll mosque.
The hotel is in a good location, close to the Casa Port train station. Getting to is is a bit of a challenge although you can see the Best Western sign almost as soon as you leave the station. The rooms are clean.
If you are in Casablanca and on budget, don't look for anything else and go to Best Western. 3 min walk from Casa Port station. Mind you, exterior of hotel does not do justice with the service and staff quality.
My stay with my wife in this hotel was an experience where I found that the Moroccan collaborators of the Toubkal hotel are very human, sensitive people and with an incredible willingness to help people. My wife had a health problem and needed to be hospitalized, as she was transferred from the hotel ambulance to the hospital, the hotel chairman was present and noted the ambulance plaque, requested the name of the hospital, and thereafter , has given us all the support we need in these difficult times. Mr. Mohammed (General Manager) personally went to the hospital and gave us all the support needed to help us keep track of my wife's state of health, talked to the doctor in charge and informed us of all steps until he was discharged.After returning to the hotel, he offered us all the hotel infrastructure to accommodate us until our repatriation to our destination country at no additional cost, offered us room, food and provided his staff to help us buy clothes and medicine. For us, all this support was much more than a company support, it was a generosity of this incredible Moroccan people. My sincere thanks to all the staff at the Toubkal hotel, and in particular to Mr Mohammed.…
Not a good place for a veggie but you will find something. The hot food was on the colder side of warm. The dining room is to small and spills into a bar area. Breakfast omelette had meat in it but lots of other choices
Location is central but so much construction work going on right next to the hotel our view was a building site, but hey its progress. Hotel entrance small and lovely little area with water fall but rooms really are very shabby. Evening meal that night for our small bus party was dismal but the breakfast was bit better. Really needs refurbishing. Staff very friendly and helpful.
We stayed here just one night on a TUI tour. There were 19 of us checking in but it was very quick and smooth thanks to our guide and a charming old chap helping us into the lift. Our room was adequate except for exceedingly poor lighting; my other half found shaving difficult and I don't know how women can see to put makeup on! Styling my hair wasn't easy either. Our mattress was old and none too comfy so I slept fitfully. There was no choice at dinner and the chicken soup starter was almost tasteless. The beef main course made up for it and luckily I like creme caramel. I speak french fluently and was well understood all week - except by the waiters! Breakfast was good.