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Best Western Hotel Toubkal

Traveler (71)
Room & Suite (23)
Dining (7)

About

Location
Cleanliness
Service
Value
The BEST WESTERN Toubkal Hotel is ideally located in the heart of the economical capital, at walking distance from fair ground, port, future Marina, the old and picturesque medina, business centers, nearby the major administration offices, shopping centers and the prestigious Hassan II Mosque.The 67 rooms including 9 suites are fully air-conditioned and sound proof, featuring smoke detector and automatic fire alarm system, mini bar, individual safe box, and courtesy Tray. Also, direct dial telephone, automatic wake up, FM, AM radio, TV Plasma with international channels and free Wi-Fi. Additional toiletries and hair dryer provide in bathrooms; Jacuzzi and hydro massage in suite bathrooms. We have four non-smoking floors availableCome and discover our main restaurant “la Brasserie”, our Bar and our Nightclub with international shows.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Classic
HOTEL CLASS
366Reviews
126Photos
6Q+A
32Room tips
Traveler rating
  • 81
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  • 37
  • 33
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Popular mentions
The staff are very friendly and helpful. Beds are very comfortable and lots of hot water, although the hotel is a little dated.The hotel is in an excellent location, within walking distance to the medina, shopping, cafés and restaurants. We also walked to the Hassan II Mosque,
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Response from Bestwestern T, Manager at Best Western Hotel Toubkal
Responded yesterday
Dear Karilyn, Thank you so much for your positive review! We are always happy to welcome our guests at our hotel and we sincerely hope that you visit us next time! Looking forward to seeing you again, please accept our best regards.
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When we arrived at our hotel Best Western Hotel Toubkal, the porter took the keys to park the car and we went to our room and ten minutes later returned to check the car to find that the front nearside tyre was flat and still in front of the Hotel. The porters appeared ‘helpful’
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Response from Bestwestern T, La Direction at Best Western Hotel Toubkal
Responded 5 weeks ago
Dear Valued Guest, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. Please note that we investigated regarding that case and we have taken the necessary measures, so these kind of problems don't happen anymore. Regarding the flat, it happened when you parked the car on the sidewalk (because of the construction, in the street, now we all have to park on the sidewalk), and we apologies for that. Our valet try to inflate the tire with a pump and the hotel payed the 70 dhs asked from the mechanic to fix your car. Please know that these kind of incident are extremely rare as the parking is private and supervised. Again, please accept our sincere apologies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards
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For the price I assumed this would be quite nice. Dirty bed sheets, dirty tub, no where to get a cup of coffee at 10:00 pm. I was thankful we didn’t find bugs but the strong smell of insecticide probably meant they sprayed before we came.
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Response from Bestwestern T, Direction at Best Western Hotel Toubkal
Responded Jan 4, 2019
Dear Mme Sandra, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards
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Walked to the Best Western Toubkal Hotel and checked in. Elevator is barely big enough for the two of us and our small bags. No air in any of the elevators we have used in Morocco. Room is average size with a separate toilet room. In-room refrigerator and safe. Nice work table,
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Response from Bestwestern T, Direction at Best Western Hotel Toubkal
Responded Nov 29, 2018
Dear Mr Ronald, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve (Thermostat, carpets, toilets and tub/shower), you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to leave us a comment. Best regards La Direction
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Its provably the worse hotel i had ever stay in my life. The breakfast was pathetic, the only eatable food was the croissants and the coffee. Also, don't get confused by the name its not original Best Western chain in the USA. The location is ok near the old Medina and
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Response from Bestwestern T, La Direction at Best Western Hotel Toubkal
Responded Oct 31, 2018
Dear Mr Nestor, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us, regarding the breakfast and the airconditioning to implement improvements to ensure we offer a better experience for guests in the future. Please note that in a near future we have room renovation planned. Also, we would like to apologies for the front desk staff regarding the wake up call, all the necessary measure has been taken. Again, please accept our sincere apologies. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards La Direction
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Photo provided by managementBest Western Hotel Toubkal
Guest Room
Habitacion 903
Camera matrimoniale
Habitacion 2 piso
View from room
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"Rooms facing the street also face the building site and the noise is loud."
"Reiterate non-smoking rooms/floors if you need one. I was on a higher floor, but not a great view of a construction site across the street."
"Request nonsmoking room"
"Every other floor is a non-smoking floor"
"was suit as I couldn't find clean room "
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PRICE RANGE
$57 - $94 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western toubkalbest western casablancacasablanca best western
LOCATION
MoroccoGrand Casablanca RegionCasablanca
NUMBER OF ROOMS
61
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