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Hotel Sofitel Agadir Royal Bay Resort

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BP 226 Cite Founty P4Baie des Palmiers, Agadir 80007 Morocco
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Traveler (2676)
360
Panoramas (11)
Dining (218)

About

#9 of 102 hotels in Agadir
Location
4.3
Cleanliness
4.3
Service
4.2
Value
3.9
Right along the ocean's sandy beach, in the lush Palm Bay, Sofitel Agadir is a genuine treasure, an oasis of peace and luxury just 10 minutes from downtown and 25 km from the international airport. This spectacular 5-star hotel combines refined, contemporary elements with exotic Kasbah-style architecture. The wrought iron accents compliment the colorful fabrics and elegant fountains throughout. Year-round sun and impeccable service add to the pleasures of water sports, golf and tennis.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Arabic
4067Reviews204Q+A100Room tips
Traveler rating
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Most Recent
Kevin P wrote a review Mar 2021
1 contribution2 helpful votes
I was meant to stay in the hotel end of March 2020 but this got cancelled because of Covid-19, FCO banned all flights to Morocco. I have never received a refund from the hotel, I have sent numerous emails and tried multiple times to call the hotel but there has been no answer no response to any of my emails. I have also tried Accor who advised the hotel is not part of their group anymore and they would not help, very useless. I am extremely disappointed with this service, having stayed in other Sofitel before I thought this was a trusted/well know hotel but I was shocked this time how impossible it was to get my money back. I have been trying till December 2020 to get my money back but now gave up. Absolutely terrible.
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Date of stay: April 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Companion828266 wrote a review Dec 2020
Epping, United Kingdom4 contributions8 helpful votes
Stayed here to celebrate son's birthday. No acknowledgement of birthday despite reminders and notes. The rooms were dated, musty smelling. Seaview rooms are distant from the coastline and not much better. Found dead insects in the room as it hadn't been cleaned in a while. Found spiders crawling over a dimly lit salad area in the main buffet restaurant. most staff are inattentive and dismiss concerns. Asked for a warm blanket and never received throughout whole stay. same with them fixing the heating. checked out after 1 night and never got refunded for the remainder nights stay. had to book with another resort which was a massive improvement. This hotel is not at all like any sofitel accor range. Awful and no idea how it's rated so highly on tripadvisor
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nishad Thakker wrote a review Nov 2020
Mumbai, India59 contributions25 helpful votes
The brunch was amazing....yummy food with wide spread.....from dumplings to sushi to desserts everything was overloaded with perfection Thank you chef Kaustub Hadkar like always u rock in test. Also would like to thanks Mr.Amit Basu & Mr.Tanmoy pal for excellent hospitality. 😋😋😋🥰🥰🥰 happy face
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Date of stay: November 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Steve R wrote a review Nov 2020
Todmorden, United Kingdom6 contributions7 helpful votes
I booked this hotel for April 2020. The booking was cancelled (by the hotel) due to COVID. I have now tried on many occasions to get a response from the hotel in order to receive a refund but they are ignoring emails and the main email address (H5707@..) is now bouncing emails. The hotel has now left Accor and so Accor are providing no help. Really bad service despite initially responding well to emails
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Date of stay: April 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hamza Z wrote a review Jul 2020
5 contributions2 helpful votes
Big thanks to the staff specially the cuties mariem youssra basma, also ismail tarik and the wonderful abdelhady❤❤❤ Great experience and best hotel in essaouira We will cone back very soon 🙌🙌🙌🙌🙌🙌🙏🙏🙏🙏👍👍👍👍❤❤❤❤❤❤❤❤❤❤🎆❤🎆❤🎆🎆🎆🎆🎆🎉🎉🎉🎉💸💸💸💸💸
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Date of stay: July 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mustaqeem S wrote a review Mar 2020
9 contributions
+1
The Hotel : lobby areas nice and entrances to the pool and dining area is all nearby so convienient if you have a baby that likes walking around😂 The rooms are nice and the beds and pillows are extremely comfortable, like seriously you just soak into the bed😍the AC is not good at all.. i think its from the 1980’s..Bathrooms are nice, 2 sinks, nice hot powerful shower and also in a bathtub if you need to give children a soak like we did with our daughter. The Staff: the first day we arrived i tried being cheeky and asked for a room upgrade but nothing was available, on the 2nd night, i asked again because of the AC being terrible and room was hot and daughter was getting flustered and hot and rosey in her cheeks,they had a room but was told it was gunna be 400dh a night..so i left it. However on the 3rd night, as i went out for hammam.. we had a problem with the service which i dont want to speak about as i dont want to make anyone in the hotel look bad.. i just put it down to them being busy but also because they then sorted an upgraded room and with pool view as complimentary to resolve the issue we had. And this completely transformed our holiday as the open balcony had grass area which my daughter loved playing in and the pool view was a breathe of fresh air.. alot better then the standard room with a window with a dying palm tree.. also the room was in the opposite side of the previous room so we were now in the shade and could leave the sliding doors open at night to allow the breeze in and was alot cooler! A big thankyou to MIRIEM for sorting that out because that genuinely made us so much happier and our whole holiday alot better! Sometimes you habe to give the staff the benefit of the doubt because they work tirelessly all day and night and as customers and holidayers we try to take to much from hotels.. we complain dramatically to get what we want but we must also appreciate what the staff do... just like the short ASMA helped us with ordering food and helping our way around the hotel. Was really helpful and friendly! And the taller ASMA also ensuring we were happy and being looked after.also thankyou to Mr.AZIZ at the concierge for helping me book and ring places for my hammams. The guys out infront of the hotel could be more helpful rather then standing there like statues.. if your a 5 star hotel then i would expect them to help put the buggy on taxis and open our doors etc like in previous 5 star hotels iv stayed with..the guys at the pool were very good with their service also thankyou to them! And the cleaners were also very good! Give them a salary rise! They work extremely hard. As a manager myself i would just advice to make the communication between reception and room service more efficient and on the same wavelength to bring out the best out of the service.overall the stay was still worth the money and i would still reccomended people to come here as i would book myself here again in future. The Food: We had bed and breakfast and the options were good, more quantity then quality.. althought the sugar doughnuts outside freshly fried were beaut😍and the fresh croissants and pastries! The Pool: area was amazing! Althought the bigger pool was alot colder then the smaller pool which was really for the children anyway but most adults and couples used it to have a dip..it has heating in the smaller pool but not like how you imagine.. just like standard pool temperature. My daughter and i loved the pool area.. and the sunbeds were like an outdoor king size bed! I stayed out for like 3/4 hours at the pool..and all the garden area to play, so spacious! The Location: its a 40 minute walk to the marina area near the ferris wheel where you will find all the food places.. takes about 6-8 minutes in taxi and taxis are cheap.. shoudnt pay more then 30dh to get to the wheel in the day and no more then 40dh at night... and that at the current rate of english pounds is £2.50/£3.00! So its not bad at all to get around.. make sure you take the orange little cabs, they’re cheaper. The beach is right outfront with private beach. We walked to the marina and back on couple of occasions because its a lovely walk on the pier with blocks to sit on too all across.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Autre at Hôtel Sofitel Agadir Royal Bay Resort
Responded Mar 13, 2020
Dear guests, Thank you so much for your very positive comments following your stay at the Sofitel Agadir Royal Bay Resort. We are delighted to read that you greatly enjoyed it. We are very pleased to read your complete satisfaction with the comfort of your room. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for your generous appreciation, it was a pleasure to have you with us and we hope to have the opportunity to welcome you again soon. Best regards, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EYESWIDEOPEN212 wrote a review Mar 2020
New York City, New York274 contributions91 helpful votes
This was my second trip to Agadir. Last year I stayed next door at their sister hotel which is more European and has a large Thalasso spa. I decided to try the Sofitel Agadir Bay, the more traditional Moroccan of the two, this trip. It's also quite a bit less expensive. The entrance is beautiful! The bellman and guards are dressed in attractive uniforms and are ready to serve. Azzedine is a delight, has an easy smile and makes you feel incredibly welcome when you step out of your cab from the airport (a quick 20 minute ride) Traditionally, you will be greated with hot mint tea and the most delicious Moroccan cookies I've ever had. I’m not sure what happened but there were no cookies or tea for me when I arrived. I was very disappointed : ( Check in is easy and efficient. Staff friendly and helpful. Reception and the welcome team all speak Arabic, French and English. My room on the first floor was comfortable and had a pool view. Perfect to watch sunset from afar if you don’t want to walk a few minutes down to the beach on the other side of the pool. Wonderful, comfortable bed, thick down comforter and pillows, crisp white sheets, large bathroom with tub and bidet. All the amenities you’d expect to find. My housekeeper during my stay was Aicha. She was very sweet and took her job seriously. She wanted to make sure I had everything I needed and would check in daily to see if I was ok. She left surprises in my room like bananas, chocolates and bottled water - both still and sparkling. I would be tickled to come back to my room after a day in the sun or souk and find Aicha had sprinkled rose petals around my room, arranged my towels in hearts or cute shapes and fixed my bed in a speacial and cozy way. It’s a small gesture but shows how much she cares and wants you to feel special - I did! Rooms are always cleaned perfectly and smell so good too! My one negative comment - get better hair conditioner! Something creamy is a much better option for most folks espeically if you have dry or damaged hair. And a note: there is NO HEAT in the room. It can get VERY CHILLY in the evening if you are not traveling in late spring, summer or fall. I never once turned on the TV but it looked big and new. Good free WiFi and room service. Great pool area with many sitting options from lounges to beds, cabanas and large umbrellas, pillows and oversized towels. Lifeguards at the ready. There is a kids play area as well. Pool staff is helpful although their English is not great. I managed with my broken French. Simple pool/beach menu with something for everyone. Lovely restaurant manager and friendly hotel managers will stop by and say hello always with a warm smile. The hotel has a small spa but for an extra $20 a day you can go next door to the other Sofitel hotel and use their Thalasso spa and hamman. It is well worth the money and is just a quick two minute walk between hotels. I had a fabulous and strong massage with Samira (there are 2 Samiras! I had the one without the glasses). They have a full range of spa services and a hairdresser on site. Great little gift shop, too. I find Agadir a lovely quiet option to bustling and busy Marrakech. I enjoy being close to the beach and the mountains. I have noticed many changes since last year - the airport shops/restaurant options are expanding and has many more European style options like PAUL (from Paris) for pastries and sandwiches, locals seem to have more phones and are on them a lot, building is expanding all over very quickly. Get to Agadir before it pops. It was a good visit and I’m sure I will be back soon. Don't forget to bargain for everything! Have fun.
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: They have some amazing suites with private pools if you're looking for some privacy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Experience Manager, Autre at Hôtel Sofitel Agadir Royal Bay Resort
Responded Mar 9, 2020
Dear guest, Thank you so much for your very positive comments following your stay at the Sofitel Agadir Royal Bay Resort and we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts for your holidays. We are delighted to read that you greatly enjoyed it. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Very best regards, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
selina2817 wrote a review Mar 2020
London, United Kingdom5 contributions2 helpful votes
From the moment of arrival until the day of departure, we were in absolute awe of this hotel and the amazing, friendly staff. Nothing was ever too much for them. Always smiling! Our room was immaculate and the bed was unbelievably comfortable!! The food was lovely - breakfast, lunch and dinners! I would highly recommend this hotel to anyone who wants to stay in Agadir!...on our last day we had contemplated on extending our stay - unfortunately our work schedules got in the way!!! Certainly not one to miss.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Autre at Hôtel Sofitel Agadir Royal Bay Resort
Responded Mar 9, 2020
Dear Madame, Thank you so much for your very positive comments following your stay at the Sofitel Agadir Royal Bay Resort. We are delighted to read that you greatly enjoyed it. Be assured that your kind comments will be passed onto our teams who will be very touched! We do hope to have the pleasure to welcome you back in the near future. Best wishes, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Widad C wrote a review Mar 2020
2 contributions5 helpful votes
The reception was great i recomend hanane and nora as receptionist because they were great at their job . The place was just amazing and i recomend it for people of our generation too you will love it here especially for those who likes to spend their nights out 💯💯❤
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Experience Manager, Service clients/Réception at Hôtel Sofitel Agadir Royal Bay Resort
Responded Mar 5, 2020
Dear Guest, I am delighted to read your review and thank you for taking the time to write such a feedback regarding your recent stay with us. I am happy to read that you enjoyed all our facilities. I will share your comments with our team. As well thank you for recognizing our colleagues, for their exceptional service and pointing out them one by one like you did. They will be more than happy to know that they contributed to make your stay memorable. Once again I would like to thank you for your comments on behalf of all of everyone, also for making Sofitel Agadir your choice of staying, if you're ever visiting the property again, don’t hesitate to contact us directly for any assistance. Warm Regards, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horheta wrote a review Feb 2020
Metz, France138 contributions41 helpful votes
+1
We had the Suite Opera, with our own private pool. It was excellent, one of the best places i ve ever stayed at. The room is huge, the bathroom as well, there is a nice jacuzzi, a sauna. The water from the private pool is warm. Magnificent place. Breakfast is good, so it’s dinner. I have a few suggestions, for a 5 stats hotel, this is a big problem: - pool furniture worn out, rusty -service is very slow, everyone seems confused all the time and i have my doubts about their understanding of French and English
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Experience Manager, Service clients/Réception at Hôtel Sofitel Agadir Royal Bay Resort
Responded Mar 4, 2020
Dear Valued Guest, Thank you for taking the time to share your comment on TripAdvisor following your stay at Sofitel Agadir. I was extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our spacious and comfortable Suite. Eventually every kind of feedback from our guests is important as it enables us to work towards improving the quality of our services. I assure you that all your observations will be shared with the concerned Department Heads for immediate action Once again I would like to thank you for your comments on behalf of all of the team. And With this in mind, we hope to welcome you back soon. Warmest regards, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
sofitel agadir royal bay hotel agadir, agadir sofitel
LOCATION
MoroccoSouss-MassaAgadir
NUMBER OF ROOMS
273
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HOTEL SOFITEL AGADIR ROYAL BAY RESORT - Prices & Reviews (Morocco)

Frequently Asked Questions about Hôtel Sofitel Agadir Royal Bay Resort
Which popular attractions are close to Hôtel Sofitel Agadir Royal Bay Resort?
Nearby attractions include Thalassa Sea & Spa (0.1 miles), Zanzibar Bar Lounge (0.6 miles), and Bar Aquatique (0.08 miles).
What are some of the property amenities at Hôtel Sofitel Agadir Royal Bay Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hôtel Sofitel Agadir Royal Bay Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hôtel Sofitel Agadir Royal Bay Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hôtel Sofitel Agadir Royal Bay Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hôtel Sofitel Agadir Royal Bay Resort?
Conveniently located restaurants include Arômes de Paris, La Villa Blanche, and Le Riviet fusion.
Are there opportunities to exercise at Hôtel Sofitel Agadir Royal Bay Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hôtel Sofitel Agadir Royal Bay Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hôtel Sofitel Agadir Royal Bay Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hôtel Sofitel Agadir Royal Bay Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hôtel Sofitel Agadir Royal Bay Resort?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.