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Staybridge Suites Aurora/Naperville

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Staybridge Suites Aurora\/Naperville
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179 Reviews from our TripAdvisor Community

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There are newer reviews for Staybridge Suites Aurora/Naperville
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Showing 175: English reviews
West Chicago, Illinois
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed September 26, 2015

Had planned on staying here for an extended stay but had a family emergency of my father passing away several states away. The management refused to work with me in honoring the extended stay price wanting to charge me double for nights stayed and insisting they couldn't reduce rate unless the stay was 30 consecutive days. The management was not... More 

Helpful?
1 Thank shellyga
Francisco M, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

Hello Shellyga, First of all, please accept my deepest and sincerest condolences. I am very sorry to hear about your loss. I also wanted to thank you for your your valuable feedback. I just arrived at this hotel as the new General Manager and I would like to personally talk to you about your experience. Please feel free to reach... More 

Frankfurt, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 25, 2015

Staybridge suites is a good and comfortable apartment hotel with a lot of good features. Nevertheless we had a number of problems with the credit card billing. - authorization request was twice as high as the expected bill and reduced my credit card limit accordingly - it was more billed than the negotiated amount - finally it was debited to... More 

Helpful?
Thank pofden
Francisco M, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

We are very glad you enjoyed our hotel and I am very sorry for the issues you had with your credit card. I am not sure why your card was authorized wrongfully but I am relieved the issues has been resolved. If you need further assistance, please do not hesitate to reach out to me so I can personally assist... More 

Dallas, Texas
Level Contributor
211 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed September 20, 2015 via mobile

The construction and traffic you have to fight to get to this hotel is frustrating! But the hotel is great! Great free breakfast! Clean rooms with comfortable rooms. Full kitchens and clean breakfast area. Front desk staff were great! Parking is tight, and it's hard to find, but worth it! Bathrooms are clean and lighting is good. Places to eat... More 

Helpful?
3 Thank Jack50
Francisco M, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

Hello, Thank you for being our guest! We are so glad you were able to find us. Yes, there is a little construction going on in the area and we understand it is a little of a nuisance, we drive through it everyday, but once it is complete, the area will look amazing. We hope you will come back and... More 

Leduc
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2015

The stay was very pleasant. Everyone is very accommodating and treats you like they have been friends for a long time. The breakfast and dinners are very nice. I really can't say enough. If the guest would pick up after themselves and dry off when leaving the pool it would be perfect.

Helpful?
2 Thank Pat L
Francisco M, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

Thank you very much for such kind words! We appreciate the positive feedback and we are very glad you enjoyed your stay. We work very hard to meet and exceed our guests' expectations and it seems like we exceeded yours. We are so happy we did. Please don't be a stranger and come back to visit us again soon! Sincerely, More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 14, 2015 via mobile

Property is worn in need of renovation. Nice outdoor area with gas grills tables, and basketball court. Breakfast is average. Outstanding customer service. Location is good with many dining and shopping options within walking distance.

Helpful?
4 Thank Don S
Cindy P, Manager at Staybridge Suites Aurora/Naperville, responded to this review

Thank you very much for your feedback! We appreciate your review and we are happy you enjoyed our service. We take great pride in providing our guests with the world class service they deserve. I am sorry you did not enjoyed our breakfast as much as we would have liked, we will take this feedback as a tool to improve... More 

Mexico, Missouri
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 7, 2015

After a few bumps in the road...literally, due to road construction, we found the hotel. Very quiet, tree lined location with a lake view. Some of the staff did not have name badges, making it difficult to brag (or complain) about them. Aleecia was helpful & informative. Complimentary movie tickets, breakfast buffet, Wi-Fi (free), & DVD movies available. The breakfast... More 

Helpful?
2 Thank Tee1951
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 24, 2015 via mobile

I stayed over the weekend to see a concert at Riveredge Theater. Alicia was the best. She helped me get my tickets printed...all while getting customers checked in, answering the phone and arranging taxi rides. Did I mention this all of this was done with a pleasant smile...

Helpful?
3 Thank Regina H
Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 21, 2015

Very clean, extremely friendly staff, especially Patrick, the Asst. GM. Spacious rooms with mini kitchen. The rooms are comfortable, and I was only there one night, however I prefer a firmer pillow. The 4 on the bed were big, but not very supportive. The hotel offers free drinks and dinner nightly, so we ate there ... grilled burgers and brats... More 

Helpful?
2 Thank squeekerkat
Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 20, 2015

If you are in town for an extended period or just for a short business trip, this is a great place to stay. The rooms have lots of space, the common areas are perfect for eating, visiting with co-workers and the staff is very friendly. There are lots of restaurants nearby. The property is very pretty with a lake view... More 

Helpful?
2 Thank bryangudgel
Cindy P, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

Thank you so much for your kind review! We are so glad that you've enjoyed your stay with us! Utilizing the patio for visiting with co-workers is definitely one of the highlights of our property! We look forward to having you back again with soon. Cindy-General Manager More 

Madison, Wisconsin
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 12, 2015 via mobile

They have great hospitality. The rooms are so comfy and so much space. The people working here are awesome and super friendly. They have a great choice of breakfast. They have a gym and a basketball course. You can take a walk next around the hotel and its beautiful. I think the pool should be cleaned a little more but... More 

Helpful?
1 Thank mari_DDDM
Cindy P, General Manager at Staybridge Suites Aurora/Naperville, responded to this review

Thank you so much for taking the time to write such a wonderful review of the Staybridge Suites in Aurora. We appreciate especially your feedback regarding our staff. We pride ourselves in the team at the hotel and will share your words with them! Thank you again and we hope to have you back soon! Cindy-General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Staybridge Suites Hotel-Aurora/Naperville where your special Chicago getaway begins. We are an all-suite extended-stay hotel designed to make travelers more comfortable than ever before. Whether you re relocating, on temporary assignment, in town for training, weddings, or on a weekend getaway, one visit and you'll understand what we mean by Get comfortable.The Staybridge Suites Hotel is located in the Meridian Business Park, two miles south of I-88 on Rt. 59. Minutes from the hotel you will find numerous shopping and dining alternatives in both cities of Aurora and Naperville; Chicago Premium Outlets, downtown Naperville, Luigi s House, Giordano s Pizza, and Portillo s are just a few. A walking path from the hotel leads to the METRA station that will take you directly to beautiful downtown Chicago.Our pampered guests will enjoy the options of spacious studio suites, 1-bedroom suites, and 2-bedroom/2-bath suites, all with fully equipped kitchens. Wake up and enjoy our complimentary full hot breakfast buffet or treat yourself to a breakfast On The Go! During our Sundowner Reception you can unwind with a complimentary light meal, beer, wine and soda. The Courtyard at Staybridge Suites overlooks a lake and is your place for fun and relaxation. There are grills to cook the perfect burger or steak and a sport court for outdoor recreation.Our Award winning staff awaits your arrival! ... more   less 

Additional Information about Staybridge Suites Aurora/Naperville

Address: 4320 Meridian Pkwy, Aurora, IL 60504-7904
Location: United States > Illinois > Aurora
Price Range: $105 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Aurora/Naperville 3*
Number of rooms: 148
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Also Known As:
Staybridge Suites Aurora/Naperville Hotel Aurora
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