It didn't help that our room was next to the elevator. Tv in other rooms, hallway chatter, all clearly heard. A party downstairs had lots of unsupervised kids in the lobby upon checkin. The coffee/water station was a complete mess as a result. Clerk friendly and helpful. Room was clean, bed comfy too, but we couldn’t close the curtains fully and light shone through window at night making it challenging to get proper rest. Breakfast was good offering hot and cold items including sausage & eggs. Shuttle service was good. Room rate was unbeatable. Even so, I would choose elsewhere next time. Average rating didn’t seem proper, but neither did Poor rating adequately describe our stay.

Our flight from Chicago to Syracuse was cancelled due to weather in Syracuse so the airlines gave us a room here. We waited for the shuttle for almost an hour before grabbing an uber and heading there. Once there the girl at the front desk was not the friendliest but checked us in and gave us our room. The room was very comfortable with nice amenities. There literally is nothing within walking distance for a nice meal besides Dunkin Donuts and a Denny's around the corner. We had food vouchers from the airlines but no one would take them unless we picked up the food! Really, I'm in a foreign city with no car! We opted for pizza and wings and had it delivered. There was a decent room service menu in the room but when we called we were told they don't do that anymore....Ok, so take the menu's out!!! Ughhh. The next morning we were expecting at least a good breakfast ( being it was included) but found juice boxes and packaged donuts and coffee! Hmmm not what we are used to in hotels for breakfast. Pretty shabby and not like the pictures. I hope I never have a reason to stay there again. Beside the decent room, the rest of the stay was frustrating at best.

Hotel had a good room rate so I hate to complain but I need to. Room was near Algonquin Rd (at the end of hall) so it was very noisy (glad I brought ear plugs). Coffee filter pods both had tears in them so I couldn’t get a cup of coffee w/o cup of grounds (and breakfast has been discontinued). No iron or ironing board in room. Comfy bed and staff was courteous but didn’t ask how my stay was so don’t ask don’t tell. Not sure if I’ll stay again (will be in area a lot the next few months) just to save a few bucks.