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All reviewspool and hot tubvery nice hotelcomfortable place to staypool areagreat amenitiesvisiting familyhotel staffwafflesbusiness centerbed was very comfortableloungekimfireplaceillinoisweddingratestoiletries
First off, I was pleasantly surprised with how nice the accommodations were, so if your booking for individual stay you have no worries. The reason for the poor rating is directly related to the misleading wedding block incentive and poor support to resolve the issue...More
Thank Marcus S
Response from Nina G, General Manager at Best Western Plus Antioch Hotel & SuitesResponded yesterday
Mr Sheldon, My main person at the Desk already explain to you something that is in the contract, the contract stated for every 15 paid reservations, not Room night.
I'm sorry that you feel that way, we do you shuttles plus.
We accommodate all you...More
I highly recommend this hotel if you are in the area. Kim and Dan were fantastic with helping us during our 4-5 recent stays in the last month and a half. Hotel very clean, continental breakfast was different every day and very good. If there...More
All staff members were very accommodating and friendly. Would highly recommend this hotel for any event. Extremely clean, and the quietest hotel I have ever stayed in. Very convenient location. Excellent value!
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These managers were super rude except for dan. I have never been treated this way in a hotel in my life. They were rude to me and my children. It was over priced for a Thursday night, I get it it’s spring break but it’s...More
As I went to check out 3-10-18 the manager Kim Morgan was sitting on her phone, not even acknowledging my presence, I could clearly see her playing a game of candy crush on her red iPhone. I proceeded to interrupt her playing the game and...More
Thank Alan H
Response from BestWesternHotels, Corporate at Best Western Plus Antioch Hotel & SuitesResponded March 24, 2018
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More