The rooms are spacious and well laid out. The decor is modern and everything works. I'm in many different hotels every week and they're not all in good condition, or comfortable. This one felt like home. ❤ It smelled fresh, looked fresh and I felt welcomed.
I've stayed here many times and never had a complaint. Always clean, always quiet, always a great stay. The staff is friendly, helpful and personable from the front desk to the restaurant to other workers. Really nice, warm people. I wish all hotels were like this one. And, the food in the restaurant is reasonably priced and really good.
Best Western continues to provide great service at competitive rates. The reservation staff promptly answers the phone making booking rooms easy. As we travel, we have definitely put Best Western at the top of the list!
We decided to do a little staycation for our daughters birthday. Fantastic dinner at Great Rivers Tap Room and the girls loved getting to swim in the pool. The rooms were very nice and clean, and the shower was very nice.
This is a nice hotel with nice amenities. The restaurant is pretty good. The staff is not super friendly, that is something they need to work on. The breakfast is free and they have free coffee all day. The fitness room has a lot of equipment and the pool is indoors and big,
Hotel staff was very polite and helpful. I was always greeted with a smile and asked if I needed help with anything. And very kind to my kids. Even though there was a previous encident that occurred the weekend before we arrive which flooded the rooms and hallways near the pool. We were able to still enjoy the beautiful pool. My kids really enjoyed splashing and swimming.
Cockroaches, drapes falling down, door not properly shutting, large spider spotted, water damage in bathroom, general filth about the property, skylight in pool area broken, staff unresponsive, lied about a manager not being present. Dark and dingy. Needs to be torn down and rebuilt. This property is extremely tired.
Staff was exceptional in handling any questions, issues or concerns we had. We arrived 4 hours early and were allowed to check-in. I would highly recommend this newly remodeled hotel. It has everything you need or want in one place. Conveniently located and close to attractions near Alton/Grafton area. Best Fall Girl trip ever! We will definitely stay there again.
the staff was amazing, friendly, and know how to make a great drinks. Breakfast was good lots of options but the biskey were as hard as a hockey puck- room was clean. looking out to the floor was weird. loved the shower
Reviewed many places before choosing this Best Western. Thought I had probably made a good choice but we were so happy when we saw that it was so very nice. Will definitely return when we are in the area.
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