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BEST WESTERN PLUS Parkway Hotel

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#1 of 5 Hotels in Alton
Certificate of Excellence
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235 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Carrollton, United States
Reviewed 1 week ago

Everything was perfect! Our entire group stayed at this motel after my son's wedding. We had a wonderful time and the staff was extremely accommodating! We were able to visit late into the night in the lobby area with our group after the wedding reception. Also, the rooms were immaculate.

Review collected in partnership with Hampton
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Helpful?
Thank melissapZ6633MJ
Palmyra, Illinois
Reviewed 1 week ago

Ceiling was falling sort in our bathroom from water in above room. I have never seen so awful of construction in a new building. It appears who ever built this place took no pride in their work. Stayed twice and gave benefit of doubt first time.

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Helpful?
Thank Jason L
BestWesternHotels, Public Relations Manager at BEST WESTERN PLUS Parkway Hotel, responded to this review

Hello Jason, so sorry about your stay. We have brought your concerns to the attention of our maintenance staff. We appreciate your feedback and sincerely hope you will give us another chance if you return to the area. Thank you. - Best Western Hotels & Resorts

Columbia, United States
Reviewed 1 week ago

My wife and I recently stayed at this Hampton Inn for a night on our way to another final destination. We found the staff to be excellent in all areas of service, our room was tip-top both in shape and comfort. We will definitely be back to stay again if we are headed this way.

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Thank I7579LCjays
St Louis, United States
Reviewed 3 weeks ago

I stayed two nights in this brand new hotel the weekend of Christmas, but in different rooms. One night in a two queen bed room, the other in a one king bed room. Nice, clean lobby and rooms, comfortable beds, awesome big 42" TV's, a wonderful full breakfast buffet, and a friendly staff. Ran into two issues, however.. First, All...

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Thank 797darrend
Jerseyville, United States
Reviewed 3 weeks ago

Work on training your staff not to complain in front of the guest. I get it but really do not want to hear it. Make staff more visible so you do not have to hunt them down, maybe a bell at the front desk so you can ring it. Project better numbers for breakfast as you were out of a...

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Thank kerrys680
AltonBWP, General Manager at BEST WESTERN PLUS Parkway Hotel, responded to this review

I am extremely sorry about the inconvenience of your stay. I have talked with my entire team about this situation and let them know that this type of behavior is unacceptable. I also talked with my front desk and breakfast staff to ensure that these issues don't happen again. Thank you for choosing to stay with us. I really do...

Crystal City, Missouri
Reviewed December 5, 2016

Beautiful new hotel! Staff was excellent! Room and bath were awesome and very clean! Will stay there again in future! Conveniently located to key points of interest. Staff was very helpful and outgoing and demonstrated outstanding customer service!!

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Thank sagittos
Carthage, United States
Reviewed December 2, 2016

Everything was great except the breakfast. It was cold and not very appetizing. The rooms were very clean and comfortable. The shower was very nice and big. The bed was very comfortable and the internet was great.

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Thank Greg W F
Chicago, United States
Reviewed November 23, 2016

Greeted by a man names Bill, went out of his way to make all of us vary comfortable. professional and vary personable. Family was vary happy with overall service, comfortable stay, quit rooms and of course Bill thanks

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Thank robertlV7049AF
Rochester, Minnesota
Reviewed November 19, 2016

We visit family in Alton once or twice a year, and usually stay here. We've tried several hotels in Alton, and overall the Parkway has given us the best value. The hotel was remodeled a few years ago and the rooms are in good repair and clean. On our most recent visit (Labor Day weekend 2016), access was a little...

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Thank jfparmn
Georgetown, United States
Reviewed November 11, 2016

This hotel had just opened a few days prior to my arrival. It was decorated nicely and of course everything was new. Beds were very comfortable and the breakfast was the best. The options of waffles, oatmeal, sausage, omelets, potatoes, pastries, etc was excellent. Very friendly staff also. I will stay here again if in this area.

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Thank tammurag
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about BEST WESTERN PLUS Parkway Hotel

Address: 1900 Homer M Adams Pkwy, Rte 3, Alton, IL 62002-5607
Location: United States > Illinois > Alton
Price Range: $84 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Parkway Hotel 2.5*
Number of rooms: 117
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Parkway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We usually ask for a second-story room to avoid noise from the parking lot.”
 of 5 bubbles jfparmn, Nov 19, 2016 | Read review
“I stayed on top floor and it was very quiet. Great price”
 of 5 bubbles JIMCINDER, Oct 17, 2016 | Read review
“We stayed in room 110. It was close to the breakfast room but far enough away so we were not disturbed by morning noise.”
 of 5 bubbles 506lindap, Jun 27, 2016 | Read review
“In June pick a room on east side, away from the hot west sun”
 of 5 bubbles TLShop, Jun 21, 2016 | Read review
“probably should try and get a room not facing a fast food establishment.”
 of 5 bubbles redbud8, May 13, 2016 | Read review
5 of 5
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