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America's Best Inn & Suites

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (4)
Room & Suite (7)
Dining (2)

About

#76 of 88 hotels in Augusta
Location
Cleanliness
Service
Value
This hotel has recently been completely renovated. We are located in Downtown Augusta near MCG Health, James Brown Arena, Augusta Law Enforcement Center, Broad Street and many other important features.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Hot tub
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Non-smoking hotel
Free internet
Wifi
Internet
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Good to know
HOTEL CLASS
Languages Spoken
English, Hindi
25Reviews
0Q+A
10Room tips
Traveler rating
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  • 12
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Popular mentions
I stayed here twice in 2017 and was mostly pleased...the on-site manager was helping turn this property around from its very negative past. Unfortunately, the on-site manager left and the hotel appears to be facing major financial problems!!! Three calls to reserve a room for May 2018. Received a written confirmation; however, upon check in was told all the single rooms were in use so I would have to pay extra for a double bed room (despite my written reservation!!!) Housekeeping missed my room entirely one day--I have to go to the front desk for soap, toilet paper, towels, etc. even when housekeeping shows up. No milk, cereal, or fruit for breakfast (coffee, orange juice, and sweet muffins only.) Balconies are full of people smoking most evenings...dogs barking even in the middle of the night, swimming pool still not open (end of May), other guests complaining of bugs (including biting bugs), etc. etc. Other nearby hotels are slightly more expensive...but significantly better facilities and better operation...stay here if this is all you can afford...do NOT trust the on-line photos!!!!!.
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No heat in our room, told front desk did nothing. Had reserved two rooms and they did not have our rooms blocked or was expecting us. No coffee in room, they don't give it out. No Kleenex either. No hair dryer (its on their site), no telephone either - took those out. Our friends room had stained sheets - the comment was this is why we need housekeepers. The bath tub was moldy and the ceramic in the tub was pealing. Breakfast was a joke. Printer not hooked up on the Computer in the Lobby. Front Desk was nice though through the barriers they need to work through.
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I had to reserve 3 rooms for employees who were working out of town. It looked great on their website so I booked it. The day before arrival, the hotel called and wanted me to agree to let them go ahead and charge my card. I explained that normal procedure it to give a CC to guarantee the room and then my employee would pay when he got there. She told me that unless I paid, she could not guarantee that the rooms would be available. This made me a little leary of the hotel, for sure. I told my employee to check it out, see what it was like and stay somewhere else if it was a dump. He called me back the following day after check-in to let me know that it was not only a dump, but there was a huge homeless population living right next door under the bridge. It was not a safe environment to leave a loaded painters van parked overnight, so he didn't stay. Needless to say, they charged us anyway (which I disputed)....DON'T STAY HERE!
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Very nice look forward on coming back next year good hospitality very nice manager(ripal). Front desk was very nice and cleaned the rooms are nice very clean housekeeper are friendly we enjoyed our stay clean parking lot they have great size of pool very nice security at the night time the jacuzzis are awesome continental breakfast 24 hours coffee very quite and peace.....
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Over all a good value. Room was nice size. Bed was comfortable. We appreciated the bright security lights. We slept so well we missed breakfast. Good location and surprisingly quiet considering the nearby highway.
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Review collected in partnership with this hotel
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PRICE RANGE
$40 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
america`s best hotel augusta, america`s best inn and suites
FORMERLY KNOWN AS
Riverside Inn
LOCATION
United StatesGeorgiaAugusta
NUMBER OF ROOMS
64
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