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Holiday Inn Express & Suites Augusta West - Ft Gordon Area

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Holiday Inn Express & Suites Augusta West - Ft Gordon Area
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330 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is extra clean. It appears as if it is new. Everything was pristine. I brought my grand kids and we had 2 suites. They were extremely spacious and comfortable. The facility as a whole had a warm and homely like feeling. I guess that is because the staff was so friendly. There was a big high school basketball... More 

Helpful?
Thank Nate J
Fort Mill, South Carolina
Level Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 1, 2016 via mobile

We stayed one night on our way to Atlanta. Booked the room through the IHG app with no issue. We arrive quite late and had a hard time finding the hotel. All signage was off on the road front and building signage was only half operational. When we finally found it, they "lost" our reservation. We were informed that they... More 

Helpful?
Thank mw368
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear mw368, Thank you so much for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell... More 

Travelers are raving about these Augusta hotels

Geel, Belgium
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed April 13, 2016 via mobile

Came here to end visit to The Masters. Very very disappointing!!!. Entrance was a building site and we could have lived with this but rooms were even worse!. House keeping needs a lesson, new glasses or should be called back from vacation as rooms were not cleaned for a while! Electricity on one side of room was not working and... More 

Helpful?
1 Thank Paul H
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Paul H, Thank you for taking the time to post a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due to the ongoing renovations. It is regrettable that some of our amenities and services did not live up to your expectations. Nevertheless, we appreciate your feedback. Please allow me to follow up... More 

Charleston, West Virginia
1 review
5 of 5 stars Reviewed April 11, 2016

Came in town on business was looking forward to a hot shower and some relaxation. No hot water in shower. Called front desk and no maintenance person came by to check the complaint. The next morning I ran the water in the shower for several minutes and thought to turn it over on cold. The dial was setup backwards. Very... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank 810belindab
Gia G, General Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Thank you for the review. I apologize sincerely for the hot water not working properly in your room and for any inconvenience this may have caused you. We strive to provide excellent customer service so I am disheartened to read that this did not happen in your case. We hope you will give us another chance to regain your confidence... More 

Chattanooga, Tennessee
2 reviews
1 of 5 stars Reviewed April 4, 2016

The check-in process was great, it took less than 5 minutes.....after that, the experience went downhill. A large group of men were partying outside the entrance, very loud, smoking cigarettes and marijuana, heavy drinking and cursing. They had the door propped open and it was supposed to be closed and locked. They stayed outside partying until after 1am on a... More 

Helpful?
Thank Tera S
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Tera S, Thank you for taking the time to write a review of our hotel. I sincerely apologize for any inconvenience you may have experienced during your recent stay. While it is truly regrettable that our accommodations did not meet your expectations, I appreciate your taking the time to bring this matter to our attention. I have sent you... More 

Cumming, Georgia
1 review
2 of 5 stars Reviewed March 31, 2016

I would like a refund! There was no lobby to speak of...the entire hotel was under construction. It took 15 minutes to get warm water to run...there was no hot water! The refrigerator had to be unplugged it was so loud...it was old and dented. There was no light on or near the desk...I needed to do paper work and... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank L6325DFmarkm
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear L6325DFmarkm, Thank you for taking the time to leave us with your feedback. I sincerely apologize for any inconvenience you may have experienced due to the the ongoing renovations. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order to be consistent in giving our valued guests the best hotel... More 

Austell, Georgia
1 review
2 of 5 stars Reviewed March 29, 2016

I was not satisfied with my stay. I was unaware hotel was under construction with workers the throughout the night. It was as if I was the only person staying on the premises.

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Shakeerah B
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Shakeerah B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry if your stay was negatively affected by the hotel's on going renovation. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall... More 

Palm Beach Gardens, Florida
1 review
2 of 5 stars Reviewed March 28, 2016

My family and I arrived at the hotel and had no idea they were under renovation construction. The was a sign on the door stating, Sorry for the inconvenience. I told my wife and children to stay in the car until I was able to determine where the hotel lobby was located. I had to navigate through a construction of... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank demetriusf543
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear demetriusf543, Thank you for taking the time to write a review of our hotel. It is regrettable that you did not fully enjoy your recent stay with us due to the ongoing renovations. I sincerely apologize for any inconvenience you may have experienced. Let us assure you that we want nothing more than to ensure your satisfaction from the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
100 room 4 story interior corridor property, featuring suites, expanded breakfast, business center, internet access, meeting rooms, fitness center, indoor whirlpool, outdoor swimming pool. Free parking. Four miles from Fort Gordon, located within minutes of major companies: ADP, T-Mobile, John Deere & more. Discounts for military, senior citizens, AAA, AARP, groups and corporate rates! ... more   less 

Additional Information about Holiday Inn Express & Suites Augusta West - Ft Gordon Area

Address: 4087 Jimmie Dyess Pkwy, Augusta, GA 30909-9469 (Formerly Wingate by Wyndham Augusta)
Location: United States > Georgia > Augusta
Price Range: $106 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Augusta West - Ft Gordon Area 2.5*
Number of rooms: 100
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Also Known As:
Wingate By Wyndham Augusta Hotel Augusta
Wingate Hotel Augusta
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