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Candlewood Suites Augusta

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Candlewood Suites Augusta
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164 Reviews from our TripAdvisor Community

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Showing 164: English reviews
London
Reviewed October 28, 2016

We were evacuated to Augusta during Hurricane Matthew. We booked the Candlewood Suites because of our cat. The hotel chain is very pet friendly and they provide a magnetic tag that lets staff know that there is a pet in the room. From the time we checked in, the staff were so amazing and compassionate about the circumstances. They all...

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Helpful?
Thank monkeygirlLondon
Betty108090, General Manager at Candlewood Suites Augusta, responded to this review

We want to thank you for taking the time from your day to write a review on our hotel. We use our reviews to help train our employees on how a guest wants to be treated, and they all love to read how we are doing with the guest. again, THANK YOU, GENERAL MANAGER

Aurora, Colorado
Reviewed September 22, 2016

Looks like you have to book this place months in advance. Needed to schedule a stay for 11 days. Tried to book a month out, and they didn't have availability. Got into town and the alternate hotel I booked was gross. We called Candlewood at 10 PM They had a room available, but only for two nights, Pet fee was...

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Helpful?
Thank 561janetl
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you for taking the time to write us a review. We use this information to help train our employees to better serve our guest. I am sorry you had some hassle at our hotel, but happy my front desk clerk took good care of your bill. Yes, We look a little worn right now, however, our PROPERTY IMPROVEMENT PLAN...

Reviewed September 16, 2016 via mobile

I have never stayed in a Candlewood suites before and wasn't sure I would like it. I was pleasantly surprised. The suite had a full size fridge, oven, microwave, recliner and a nice clean queen bed. The bathroom was clean and shower had great water pressure. Tv didn't have Bravo but did have the Hallmark channel. (This is important to...

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Helpful?
Thank TinaRed66
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

We want to thank you for taking time to write a review on our hotel. We are very happy that your were surprised with you stay at Candlewood Suites. We are extended stay and having the fridge, and stove and ect works well for guest that are staying for a long period of time. Again, THANK YOU GENERAL MANAGER

Reviewed September 12, 2016 via mobile

My artists stayed here for a night. We had a show in town. I was very pleased with the room. Nice bed with a sleeper at the foot. Full size fridge and stove. The big surprise was the cable TV with all channels not just a select 15 like most rooms. I would definitely stay here again

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Helpful?
Thank KendallTolbert
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

We want to thank you so much for taking the time to write our hotel a review. This is so important to our employees, as they read all the reviews on our hotel and use to improve our guest experience for the future. again thank you, GENERAL MANAGER

Fayetteville, North Carolina
Reviewed August 18, 2016 via mobile

The room had a very overpowering deodorizer smell. I have asthma and it was extremely irritating. It was a well worn hotel. I would not return there. Although the staff was very accommodating. Making the reservation by cell phone was very difficult as well. The person spoke English as a second, third or fourth language. And, the process took twice...

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Helpful?
Thank Mommaneff
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review on CANDLEWOOD SUTES, AUGUSTA, GEORGIA. We are sorry you had a reaction to the smell in the room. I do hope that you ask to moved to another room for your night stay. If you want us to talk to your regarding your experience, please call us at...

Los Angeles, California
Reviewed August 14, 2016 via mobile

Went to Augusta for the weekend to see my niece at Augusta university. The young lady at the front desk was very sweet and knowledgeable of the area. Check in was a quick and easy process. When we got to our room, both of the keys didn't work, went to the front desk and she apologized and fixed them right...

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Helpful?
Thank travelingchik22
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review on our hotel. It means so much to our employees, as we use it for training. We are so sorry you had some bad experiences here. We do hope you will try us again, so we can make it up to you. Please contact us if you would...

Montgomery, Alabama
Reviewed July 20, 2016

All was great except the noisy candlewoods trademark fridge from hell. TV & DVD player; wired and wireless internet; Fridge with ice maker; Fridge is noisy...bangs, pops and clicks all the time; ice maker takes 2 hours to make a cup of ice(I brought my own); no DVD remote; the chair stuck in down position.

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Helpful?
1Thank twinreg1
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you for taking the time to write us a review. We do take the reviews very seriously. We use them to improve our hotel and the experience of the guest. We do hope you will try us again so we can make this up to you. If you would like to talk about your stay here, please give us...

Atlanta, Georgia
Reviewed May 11, 2016

I left my laptop and briefcase in my room, but didn't discover that until I got home. I called the hotel. They had it. The operations manager said they would FedEx it to me and I would have it the next day. Not only did it arrive the next day but it was packaged in a box that was padded...

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Helpful?
Thank Mike C
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review on Trip advisor for Candlewood Suites, Augusta, Georgia. Our staff love to read the reviews that our guest write and we use the information for training of our team for better service. again, we want to thank you, General Manager

Columbia, South Carolina
Reviewed April 20, 2016 via mobile

I have traveled all over the world and this hotel has been the best. It was clean an quiet. The staff were so friendly. I felt like I was in a home away from home. If you need a great place to stay think about staying here!

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Helpful?
Thank Lisa C
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

We at Candlewood Suites want to thank you so much for taking the time to write a review on our hotel. We share this information with our employees so they can learn how important it is for our guest to be taken care of in a special way. again, thank you, manager

Davie, Florida
Reviewed April 19, 2016 via mobile

Staff at check-in was very nice. Room is clean and maintained. The bed is very comfy with clean sheets. Didn't smell musty. Great place to stay. Great nights sleep. Didn't get to check out pool or fitness center

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Helpful?
Thank gimlost2
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review on our hotel. We know it takes time from your busy day, and we do appreciate you. Our employees are trained on the response of the guest so they know what great service means. again, thank you so much. manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Pet friendly hotel is near Masters Tournament at Augusta National! Welcome to the Candlewood Suites Augusta. Our comfortable extended stay hotel in Augusta, Georgia is located right off I-20, convenient to many nearby attractions. Guests lodging at our Augusta hotel can travel easily to area attractions and activities with our location in the north part of Augusta. Our hotel is close to the Augusta National Golf Course, where the PGA Masters is played every spring. Other nearby attractions include the National Science Center, the Augusta Riverwalk, the Augusta Golf Hall of Fame and historic downtown Augusta. If you're traveling on business in Augusta, Georgia, our hotel is within 10 miles of many area businesses, including Comcast, John Deere, Club Car, Serta and University Hospital. In addition, business travelers can stay connected with complimentary high-speed Internet access in all rooms and an on-site business center. Consider us home when you stay at our well-equipped hotel. Our Augusta Candlewood Suites helps you feel comfortable with amenities that include complimentary laundry services, an on-site convenience store and a fitness center. Your extended stay at our Augusta hotel can be enjoyed with suites featuring fully equipped kitchens. Make your reservations today at our Augusta hotel, where you can enjoy a convenient location and amenities that help you feel at home. ... more   less 

Additional Information about Candlewood Suites Augusta

Address: 1080 Claussen Rd, Augusta, GA 30907-3206
Location: United States > Georgia > Augusta
Price Range: $80 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Augusta 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Candlewood Suites Augusta Hotel Augusta
Candlewood Augusta
Augusta Candlewood Suites
Hotel Style:
#5 Family Hotel in Augusta
#7 Business Hotel in Augusta
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Questions & Answers

Here's what travelers have asked, with answers from Candlewood Suites Augusta staff and other travelers.
6 questions
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Questions? Get answers from Candlewood Suites Augusta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for quiet room on the TOP floor (away from elevator)”
 of 5 bubbles monkeygirlLondon, Oct 28, 2016 | Read review
“Easy parking.”
 of 5 bubbles CarolynCanton_Ga_, Apr 2, 2016 | Read review
“There are apparently smoking floors and non-smoking floors.”
 of 5 bubbles W1075NRannc, Aug 23, 2015 | Read review
“Check your room out first.”
 of 5 bubbles Dedpooll, Jun 22, 2015 | Read review
“First floor!”
 of 5 bubbles S4619JPdavidb, May 17, 2015 | Read review
5 of 5
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