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Holiday Inn Augusta West

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Holiday Inn Augusta West
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150 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Missouri
Reviewed 2 weeks ago via mobile

Let me start by saying I travel a lot for work, and I have stayed at many Holiday Inns and enjoyed them greatly. From start to finish I have been underwhelmed. The rooms are average, bathrooms have no tubs, only showers. Carpets are filthy (I identify my room by the huge stain in front of it), there are no bugs...

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Thank kacmo
Reviewed 3 weeks ago

The entrance is nice, the room looked nice, the sleep not so much. At the time of stay they were rewiring for tv so there was none. Rather than wait until later in the morning like around checkout, they decided to begin their construction bright and early at 8am. Hammering and drilling all morning, no chance to sleep in a...

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Thank Jack D
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Jack D, Thank you for your feedback regarding your stay at Holiday Inn Augusta West I-20, GA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and the entrance. However, we’re sorry we fell below your expectation regarding the noise and customer service. We...

LaPorte City, United States
Reviewed November 11, 2016

Hotel has a restaurant and bar so that is nice. The elevators are the slowest around, the right one even jumps a little when you approach a floor at times. If its a weekend or they have the event hall being used, dont get rooms 218 or there about. It was like I was in the hall listening to the...

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Thank Greg A
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Greg A, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the slow condition of the elevator, room's shower rod, and noise levels may have let down your stay. Your feedback is...

Atlanta, Georgia
Reviewed November 10, 2016

Had a nice stay. Very good staff, room was very nice. Common areas do need a freshing up (carpet etc) Staff was very helpful. Was not able to have the included breakfast, due to schedule. . Would stay here again. Good location, multiple resturant choices both within walking distance and/or a short drive.

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Thank gawxnative
Orlando, Florida
Reviewed November 8, 2016

People place friendly clean & good fast breakfast. Staff does what it needs to do to make every visitor comfortable.Visit was on Friday, but traffic was normal. Went to world famous Sconyers BBQ for dinner.

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Thank Mark N
Milledgeville, Georgia
Reviewed November 4, 2016

To our delight, on Halloween Day, Shannon at the front desk in her delightfully witchy costume and brilliant smile checked us in for an overnight stay. There was a very large bowl of candy, including Snickers & Milky Way's for us to choose from and then the biggest surprise was the complimentary gift bags presented to not only the two...

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Thank Seaturtlelady55
April B, Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Seaturtlelady55, Thank you for choosing Holiday Inn Augusta West and taking the time to give us your rave review. We pride ourselves in customer service and satisfaction and are pleased that you enjoyed your stay at our property. We do hope that you will join us again soon so that we can wow you with our breakfast and amenities.

Douglasville, Georgia
Reviewed November 1, 2016

We stayed at the Holiday Inn West Augusta over the weekend. I had tried to call on the way there to make sure we had a King sized bed and was put on hold for 15 minutes and Brittany never came back to the phone. I finally hung up, waited about 1/2 an hour and called back only to be...

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Thank Peggy B
April B, Supervisor at Holiday Inn Augusta West, responded to this review

Dear Peggy B, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction and thank you for taking the time to give us your review. We do apologize that your experience in our restaurant was not a pleasant one. We will use this as a learning experience and make sure the proper department...

Lexington, Kentucky
Reviewed October 18, 2016

The actual room was fine and I appreciated that there was a fridge and microwave. However, the booking and billing at this hotel is horrific. This was the host hotel for the USARA National Championship so many of the racers were booked here. I booked 9 months in advance to ensure my team had rooms here at the host hotel...

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Helpful?
Thank Casey H
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Casey H, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We regret the inconvenience caused by the charges. Your feedback is troubling and will surely be looked into....

NEW WINDSOR
Reviewed October 13, 2016

We stopped in Augusta on our way north from vacation and were pleased to find a nice Holiday Inn. A good location out of the city, so fairly quiet. Room was comfortable and unlike others I had little trouble with the WiFi. We were on the top floor so the stay was, as I said, quiet. Breakfast for us was...

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1Thank JAMES L
Reviewed October 10, 2016 via mobile

Soooo...I'm trying to decide if I've entered twilight zone brought to you by holiday inn. I arrived at an hour before check in. Most of the hotels I'm used to are on point and have the rooms clean ahead of time....so I figured it would be no big deal but I was turned away and told to return at 3:00p.m. I...

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1Thank Courtney B
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Courtney B, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the...

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52 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Location: United States > Georgia > Augusta
Price Range: $105 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check for a door sweep.”
 of 5 bubbles jackd610, 3 weeks ago | Read review
“stay away from rooms around 218 they are above the hall and loud.”
 of 5 bubbles 327grega, Nov 11, 2016 | Read review
“221 good room”
 of 5 bubbles marknJ705JI, Nov 8, 2016 | Read review
“Skip the free breakfast.”
 of 5 bubbles PeggyB971, Nov 1, 2016 | Read review
“Ask for a room on the 4th or 5th floor..quieter. this is a hotel with LOTS of business folks and they get up early.”
 of 5 bubbles jamesl618, Oct 13, 2016 | Read review
5 of 5
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