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Sheraton Augusta Hotel

1069 Stevens Creek Road, Augusta, GA 30907-3203
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Guests1 room, 2 adults, 0 children
Travelocity
$109
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Free cancellation until 10/04/19
Trip.com
$118
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Booking.com
$118
$98
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Orbitz.com$109
Expedia.com$109
Hotels.com$109
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (36)
Room & Suite (22)
Dining (9)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Augusta Hotel is located in Augusta, Georgia conveniently near Augusta National Golf Course, home of the Masters Tournament, and close to downtown Augusta.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Free internet
Wifi
Internet
Outdoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Hotel links
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294Reviews2Q+A46Room tips
Traveler rating
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Popular mentions
The Sheraton sleeper bed is one of my favorite bed . It is very comfortable and the pillows also. The rooms are spacious . The water in the swimming pool outside was very cloudy and needed shocking or the chemicals balanced. The inside pool and hot tub was fine. The front desk needs to check the fruits quality in the fruit basket on the front office counter . I picked an orange and it was rotten and moldy ! It was disgusting. Be prepared to pay a lot of local taxes added to your bill.
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Response from Newport G, General Manager at Sheraton Augusta Hotel
Responded 2 weeks ago
Thank you for taking the time to leave a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank You,
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First room had a wet bed, under the mattress pad. Second room had no security latch on door. Third room was better but not ideal. Not Sheraton quality. I will choose the Marriott on next stay. This hotel was horrible.
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Response from Newport G, General Manager at Sheraton Augusta Hotel
Responded 2 weeks ago
Thank you for taking the time to complete to leave a review regarding your recent stay at Sheraton Augusta. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room issues on your recent visit. I have shared your feedback with housekeeping and maintenance departments to ensure preventive work is completed prior to our guest arrival. Again, thank you for your time and valuable feedback.
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I booked this hotel last week. The images make this hotel look really nice and new. When I stepped off the elevator on my floor, the first thing I noticed was how nasty the carpet was. When I stepped in the room, the carpet appearance did not change. When I attempted to open the door to the AC wall unit, the door fell off. When I turned on the air, an odor began to permeate the room. At this point, I decided to go across the street to the Fairfield. Yes the Fairfield was better then this Sheraton.
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Response from Newport G, General Manager at Sheraton Augusta Hotel
Responded 5 weeks ago
I am sorry you had to leave our hotel for another. I can say all issues you raised are in the process of being addressed. Our hotel will soon go through full renovations addressing all your concerns. If you happen to return to Augusta please let us know. We have a section on our 5th floor that has been remodeled. We have what we call, model rooms. We have totally renovated some rooms and a section of the hallway replicating what the entire hotel will resemble when renovations are complete. Again, we are sorry for the unpleasant stay and hope to earn your business again. Thank You,
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+1
See for yourself below! Bugs and eggs lurking on the sheets. Very disappointing for a reputable hotel chain. Assistant General Manager was very nonchalant when the issue to her attention initially. The quality of this hotel chain has gone down!
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Response from Newport G, General Manager at Sheraton Augusta Hotel
Responded 5 weeks ago
I am for sorry to hear about your unpleasant stay. Bed Bugs is not an issue our hotel experiences often, but we take it seriously whenever it is brought to our attention, and have the room professionally treated to prevent re-occurrences. We will work on our training, and empathy when assisting our guest with issues. I just returned from the annual Sheraton Brand conference and I will say the brand is making a lot of changes and our hotel too. We will be become better. Thank You,
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Excellent Hotel. Great Staff.The location was right in the middle of everything we needed to do. From the family house to the wedding venue. We were right in the middle of everything. Restaurants and shopping.
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Response from Newport G, General Manager at Sheraton Augusta Hotel
Responded Jul 22, 2019
We are very happy to read that all your needs were meet while staying with us and that you enjoyed being close to family, dining, and shopping options. Thank you for taking the time to leave a comment about your experience. Thank You,
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PRICE RANGE
$111 - $187 (Based on Average Rates for a Standard Room)
LOCATION
United StatesGeorgiaAugusta
NUMBER OF ROOMS
152
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