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BEST WESTERN PLUS Hotel Stofella

2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
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190 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Fort Myers, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 10, 2016

The lady at reception was acting as if she was doing me a favor, not very pleasant. There was no hot water in my room. I was giving a very tiny room with a widow with a view on small meeting room and adjacent to the administration office. Therefore no piece. Will not stay there again.

Review collected in partnership with Best Western

Helpful?
Thank Mario M
San Marcos, California
Level Contributor
207 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed June 2, 2016

This was a very nice looking hotel but room was small for two people and morning breakfast was just adequate. The first morning the coffee was terrible, which was shocking since this was our first day in Guatemala and I was looking forward to a good cup of coffee. The second day the coffee was okay but breakfast just okay.... More 

Helpful?
Thank ntflady
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments we are working hard to provide a superb service experience we know you can have a better experience of our hotel as we have many room options unfortunately during your stay the hotel was full. More 

California
Level Contributor
161 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed May 6, 2016

I gave this hotel a higher rating because I like vintage decor and solid hard wood furniture. My room was quite large because I had two queens. The only negative is the breakfast dining area being opened on time but not all the food being brought out for another 15 - 20 minutes. It appears that there was only one... More 

Helpful?
1 Thank pghs67
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments we appreciate them and we will work harder to provide a superior service level in the future. More 

Mount Vernon, Washington
Level Contributor
130 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed March 26, 2016

This old hotel is in a good location and maintained okay. The breakfast was find. There are many restaurants nearby, so plenty of places to eat. Rooms are on the small side and there is some airplane noise.

Helpful?
1 Thank Pam T
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

thank you for your comments in our hotel we have two sections one colonial style and other modern the two of them have the comfort and the clean lines of the best hotels in the city when reserving a room with us you can choose from them. More 

Brazil
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 22, 2016

The hotel looks like very old, like its furniture. Rooms are not so big, but overall it is very clean. There are some maintenance/renew needs, specially the bathroom, but nothing that messed up my stay. Breakfast is average, nothing special. Location is a plus. For the rate, I think it has its value.

Helpful?
Thank hrmatsui
Churchville, Virginia
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed January 28, 2016

The rooms are very small. Ours had the view of a potted plant and the hall beside us while other rooms had the view of pipes. Mostly no staff. The food was average. I would surely recommend staying somewhere else - there are many choices.

Helpful?
Thank VA B
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments about your stay in our hotel. we have many room´s options and we are Shure we can provide an accommodation that fit your needs. we would like to have you back in the near future please contact info@stofella.com for a personal and professional assistance. More 

Travelers are raving about these Guatemala City hotels

Orlando, Florida
Level Contributor
803 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 1,385 helpful votes
4 of 5 stars Reviewed January 26, 2016

Part of the Best Western chain, Hotel Stofella is an older well-maintained edifice in Zone 10 conveniently located near restaurants and shops. Our 12-member Overseas Adventure Travel (OAT) tour group received a warm welcome for our two-night stay. The room I occupied on the first level was clean and comfortable. The floor covering is tile, something this Floridian prefers to... More 

Helpful?
1 Thank DeanMurphy2020
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your time and comments about your recent stay at Best Western Plus Stofella. We have two room areas one colonial style and other modern both of them are comfortable and with the same standards and clean lines you can choose from them where do you prefer to stay. We hope you come back soon. More 

Las Vegas, Nevada
Level Contributor
2 reviews
5 of 5 stars Reviewed January 24, 2016 via mobile

The location is great- Within Zona 10- Room was very clean with the bathroom. The front desk was very friendly and understood English. The breakfast was very good They helped me get a shuttle to Antigua - Cost was in the $80's with free breakfast. The breakfast was wonderful! I read some negative reviews but I think it may have... More 

Helpful?
Thank Forrest001
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for taking the time for your comments they are very important for us. when visiting us in the near future you can ask for waffles, cereal or hot cakes for breakfast at the restaurant we have several options you can choose from or you can ask also if you have a special request. at Best Western Plus Stofella... More 

Lac La Biche
2 reviews
4 of 5 stars Reviewed January 4, 2016

Hotel is location is central and close to the live zone, great restaurants , entretaiment and business area. Staf is profetional and helpfull. The restaurant attached to the hotel has good food quality. I did enjoyed may stay of three nights.

Review collected in partnership with Best Western

Helpful?
Thank Julio G
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments we expect to serve you in the near future. More 

St. Petersburg, Florida
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed December 1, 2015

The Best Western Hotel Stofella is a refurbished home or collection of homes all cobbled together to form a hotel. It has all hardwood floors, large wooden vaulted ceilings, wood paneling, thick hard wood doors. The entire feel of the building is that it is older, has been immaculately refurbished and feels rich. Rooms are good, not huge, but nice.... More 

Helpful?
Thank Carl R
Julio G, Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your time and comment our staff also work hard to provide all our guest a superior experience. we have bar and in room minibar service. Hope you come back soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 Zona 10 | Zona Viva, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $97 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Stofella 3.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City
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