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Hotel Biltmore

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Hotel Biltmore
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209 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Guatemala
1 review
3 of 5 stars Reviewed 4 days ago NEW

We had a family reunion and had reserved a suite for my wife and me. The front clerk charged me and gave us our key. For our surprise when we enter the room was a double. Went back to the front desk and asked the lady that she had gave us the wrong room, she ruddly said that it was... More 

Review collected in partnership with this hotel

Helpful?
Thank carloD9765FH
Mackay, Australia
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here overnight to break my travel from Australia to Puerto Quetzal so I guess my views are compressed. On arrival, processed by very friendly and competent staff who spoke good English. Room was very clean and modern décor. Good bed and pillows. Hotel appears to be in a good location and reasonably safe. Breakfast was good but you... More 

Helpful?
1 Thank mildew1949
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear mildew1949, Thanks for your comment. would like to thank you for your visit to HOTEL BILTMORE GUATEMALAl. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

San Jose, Costa Rica
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice and clean hotel with a good breakfast included. Ask for a room with a hotel with a view otherwise you will have a view to a building. Only thing is that you have to pay extra y you want to go the pool or gym.

Helpful?
Thank varlaura2014
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear varlaura2014, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!. Regards, More 

Topeka, Kansas
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a very nice, very clean hotel with excellent food and good service. It was a refreshing experience at the end of a very long and busy trip to Guatemala. It is located close to other shops and dining.

Review collected in partnership with this hotel

Helpful?
Thank tiffany_mcmanis
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear tiffany_mcmanis, Thanks for your comment. It was a pleasure to served you! We hope to see you again. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

Fullerton, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 25, 2016

Fantastic location! Great menu for room service! Shared amenities with Westin:) (for a fee you can use pool and workout room). Walking distance to delicious food! One odd thing is that breakfast ends at 11:00, technically, but when the food is gone, it is not replaced. Go early if you want the hot items! Cozy beds, great air conditioning!! You... More 

Review collected in partnership with this hotel

Helpful?
Thank C S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear CS, Thanks for your comment! It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. More 

Dominican Republic
1 review
3 of 5 stars Reviewed July 6, 2016

This hotel is located in a great and SAFE area in Guatemala City. My office is just a few steps away, so this is the #1 reason to choose this hotel. Staff are friendly. My room was clean but located in front of a local disco with loud music until 2-3am, this was not a problem for me, but could... More 

Review collected in partnership with this hotel

Helpful?
Thank Ivana S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ivana S, Thanks for your comment! It was truly a pleasure to serve you. We would like to thank you for your visit to Hotel Biltmore Guatemala. Regards, More 

Queretaro, Mexico
1 review
3 of 5 stars Reviewed July 5, 2016

Overall the hotel well, but there is evidence of lack of maintenance, remote control of the TV did not work. The rest of the hotel looks good and comfortable including food area. I visited many times Guatemala and every time I choose Biltmore Hotel.

Review collected in partnership with this hotel

Helpful?
Thank gilbertoramirezr
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear gilbertoramirezr, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. Regards, More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 1, 2016 via mobile

This hotel nicely balances price and luxury. It is the step child of the pricey Westin next door, but is surprisingly classy. Free full breakfast with Guatemalan staples (eggs, beans, plantains, etc) as well as waffle maker, three juices, fresh fruit and pastries. Very friendly staff and free airport shuttle. On our second stay, they offered us free wifi which... More 

Helpful?
Thank Laurel M
Luisa B, Director de Relaciones Públicas at Hotel Biltmore, responded to this review

Dear Laurel M, Thanks for your comment. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

San Pedro Sula, Honduras
1 review
5 of 5 stars Reviewed June 27, 2016

Everytime a visit the hotel, I have an excellente experience. Custom service is very good, location, room service, breakfast, nice working team. Every time I travel to Guatemala my first option is Biltmore Express.

Review collected in partnership with this hotel

Helpful?
Thank vcastillo2016
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear vcastillo2016, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

Sao Paulo, SP
Level Contributor
3 reviews
3 of 5 stars Reviewed June 26, 2016

Good service, but I think wi-fi should be free and I experience problems during breakfast of food running out and no replacement. The hotel is clean, well mantained and confortable. I would recommend with restrictions.

Review collected in partnership with this hotel

Helpful?
Thank MASTsp
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear MASTsp, Thank you for the comment. Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $95 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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