We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Hotel Biltmore

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Biltmore
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

195 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 101: English reviews
Fullerton, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fantastic location! Great menu for room service! Shared amenities with Westin:) (for a fee you can use pool and workout room). Walking distance to delicious food! One odd thing is that breakfast ends at 11:00, technically, but when the food is gone, it is not replaced. Go early if you want the hot items! Cozy beds, great air conditioning!! You... More 

Review collected in partnership with this hotel

Helpful?
Thank C S
Dominican Republic
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel is located in a great and SAFE area in Guatemala City. My office is just a few steps away, so this is the #1 reason to choose this hotel. Staff are friendly. My room was clean but located in front of a local disco with loud music until 2-3am, this was not a problem for me, but could... More 

Review collected in partnership with this hotel

Helpful?
Thank Ivana S
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ivana S, Thanks for your comment! It was truly a pleasure to serve you. We would like to thank you for your visit to Hotel Biltmore Guatemala. Regards, More 

Queretaro, Mexico
1 review
3 of 5 stars Reviewed 3 weeks ago

Overall the hotel well, but there is evidence of lack of maintenance, remote control of the TV did not work. The rest of the hotel looks good and comfortable including food area. I visited many times Guatemala and every time I choose Biltmore Hotel.

Review collected in partnership with this hotel

Helpful?
Thank gilbertoramirezr
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear gilbertoramirezr, I would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. Regards, More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel nicely balances price and luxury. It is the step child of the pricey Westin next door, but is surprisingly classy. Free full breakfast with Guatemalan staples (eggs, beans, plantains, etc) as well as waffle maker, three juices, fresh fruit and pastries. Very friendly staff and free airport shuttle. On our second stay, they offered us free wifi which... More 

Helpful?
Thank Laurel M
Luisa B, Director de Relaciones Públicas at Hotel Biltmore, responded to this review

Dear Laurel M, Thanks for your comment. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards, More 

San Pedro Sula, Honduras
1 review
5 of 5 stars Reviewed 4 weeks ago

Everytime a visit the hotel, I have an excellente experience. Custom service is very good, location, room service, breakfast, nice working team. Every time I travel to Guatemala my first option is Biltmore Express.

Review collected in partnership with this hotel

Helpful?
Thank vcastillo2016
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear vcastillo2016, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards, More 

Sao Paulo, SP
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

Good service, but I think wi-fi should be free and I experience problems during breakfast of food running out and no replacement. The hotel is clean, well mantained and confortable. I would recommend with restrictions.

Review collected in partnership with this hotel

Helpful?
Thank MASTsp
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear MASTsp, Thank you for the comment. Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious... More 

San Salvador Department, El Salvador
1 review
1 of 5 stars Reviewed 4 weeks ago

USD 15 per 24 of internet .......please... that , s the main reason Why i leave I had to be three days for business at Guatemala , one night at biltmore Was enough to Run ! Dangerous bathrooms, no restaurant, poor breakfast . At less there are moré hotels at GT city to save the trip

Review collected in partnership with this hotel

Helpful?
Thank flinom

Travelers are raving about these Guatemala City hotels

Guatemala City, Guatemala
1 review
3 of 5 stars Reviewed 5 weeks ago

My husband and I spent the night at this hotel, which has no actual parking space. When you get there, you have to get in through the Camino Real Hotel, and if you don't have a key, or a staff member with you, you can't go through to the Biltmore. One of the elevator wasn't working, but since it was... More 

Review collected in partnership with this hotel

Helpful?
Thank Marta Cecilia E
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Cecilia E, Thanks for your comment. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment to the department in charge of it. We deeply value your relationship with Hotel Biltmore Guatemala and are committed to providing you with... More 

San Jose, Costa Rica
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The front desk staff were great, the hotel in general is average and not cheap, the breakfast was terrible! We get there at 8:30 am there was no juice and most of the food was cold or empty, i ask the waiter if they can put more food and juice and he said I have to wait 30 min and... More 

Review collected in partnership with this hotel

Helpful?
Thank crnani
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear crnani, Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of Hotel Bitlmore Guatemala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which... More 

London, England
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 19, 2016

The Biltmore is linked to the Westin Camino Real which I guess is a top class hotel I could not afford to stay in. The Biltmore is very clean with good size rooms and excellent room service and modest daily rate. Breakfast bar has a good range of food although sometimes it could be fresher as food sits there for... More 

Helpful?
Thank Travellerstails
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Travellerstails, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (16)
Viewed
Hotel & Grounds (1)
Viewed
View from Room (2)
Viewed
Bathroom (1)
Viewed
Room/Suite (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Room/Suite (5)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (6)
Viewed
Other (9)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Guatemala City hotels
0.2 mi away
Barcelo Guatemala City
Barcelo Guatemala City
#5 of 46 in Guatemala City
4.0 of 5 stars 1,138 reviews
0.2 mi away
Clarion Suites Guatemala City
Clarion Suites Guatemala City
#6 of 46 in Guatemala City
4.5 of 5 stars 275 reviews
1.1 mi away
Holiday Inn Guatemala
Holiday Inn Guatemala
#14 of 46 in Guatemala City
4.0 of 5 stars 331 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Radisson Hotel & Suites Guatemala City
0.2 mi away
Santander Plaza Hotel
Santander Plaza Hotel
#23 of 46 in Guatemala City
4.0 of 5 stars 39 reviews
0.7 mi away
Crowne Plaza Guatemala
Crowne Plaza Guatemala
#13 of 46 in Guatemala City
4.0 of 5 stars 428 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: 15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $91 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Booking.com, Despegar.com, Priceline and Travelocity so you can book your Hotel Biltmore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay