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Real InterContinental Guatemala

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Real InterContinental Guatemala
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865 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Panama City, Panama
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 22, 2015 via mobile

Stayed for a week. i had a bad experience when I checked in. Leon was the lastname of the person in the front desk. Not a welcome or a smile, really cold. I have to say I wonder if this happened becouse i am woman, latin and i was wearing jeans and sneakers instead of my executive outfit.

Helpful?
Thank Nazira C
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Nazira C: Thank you for taking the time to write a review about your week stay. We extend our most sincere apologies for the service received at your check in, I guarantee you this goes against our service standards and assure you we will take the corresponding actions to make sure this does not happen again. We hope that... More 

Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 14, 2015

This hotel has a very nice Intercontinental feel in a country where I didn't expect it. It has a very nice SPA and three nice restaurants. The breakfast is a little over-pricy though. The macaroons in the little cafe are amazing and so was the massage!

Helpful?
Thank Scott C
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Scott C: Thank you very much for taking the time to write a review about your recent business stay. We are happy to hear your appreciation about our SPA and restaurants, which in fact are four in addition to our Maya Lounge. We remain with our arms open to your next visit. Kind Regard, Odalís Guzmán / General Manager More 

Costa Rica
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 14, 2015 via mobile

I used this hotel for around 9 years! The experience is great! Great food, great rooms, great people! This hotel has one of the best customers service i ever had! I fully recomend this hotel, executives, family, couples, you will never be disappointed in this hotel.

Helpful?
Thank Jlizanox
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Jlizanox: Thank you very much for your continuous preference during this past 9 year. We are delighted to hear how you have enjoyed our services and your recommendations. Always looking forward to your future stays. Kind Regard, Odalís Guzmán / General Manager More 

Bridgetown, Barbados
1 review
3 of 5 stars Reviewed October 10, 2015

Great hotel with very nice rooms. Unfortunately the very loud music until what seemed like 3am made it difficult to get a night rest. I was on the 9th floor so I cannot imagine what it was like for guests on the lower floors!

Helpful?
Thank OJBarbados
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear OJBarbados: Thank you for taking the time to write a review about your recent stay. We extend our most sincere apologies for not honoring your Best Rest due to loud music from our lower floors and we hope to make it up for you in your upcoming visits. Kind Regards, Odalís Guzmán / General Manager More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 5, 2015

We spent two nights here in September, a return visit from a few years ago. The room was newly redecorated and most comfortable and quiet for the most part EXCEPT for the Saturday night music--we were on the fifth floor with a pool view, and somehow the music from the first floor party was quite audible in our room, past... More 

Review collected in partnership with this hotel

Helpful?
Thank Copper1950
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Copper1950: We are grateful for your review about your recent stay in your Home Away from Home. We take this oportunity to extend once again our apologies for not honoring Your Best Rest due to noise form the saturday night music and as you well mention this can easily be solved by assigning a room in a higher level... More 

Astoria, New York
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 1, 2015 via mobile

Hotels like the Intercontinental Guatemala City stand against anyone who says traveling for work sucks. It offers everything a business traveler can ask for. Minutes to the airport: check. Close proximity to area restaurants: check. On site food & drink options (including a grand breakfast buffet with an array of delicious baked goods): check. Friendly & professional staff: check. Spacious... More 

Helpful?
Thank Paul S
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Paul S: Thank you for taking the time to write a review about your recent stay. We are delighted to hear your appeciation about our location, staff services, room quality and comfort, business services, gym and pool. We hope you can enjoy our SPA in your future visits son you can enhance your experience. Looking forward to receive you... More 

Houston, Texas
1 review
5 of 5 stars Reviewed September 29, 2015

This was my second visit with in a year and a half. The hotel has been recently renovated with brand new modern room decor. The Organic Market restaurant is my favorite of all Intercontinentals in latin america. The chef does a fabulous job of presentation with perfect quality as well as the restaurant supervisor, Enrique. Also the gym is state... More 

Helpful?
Thank DDSLOAN
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear DDSLOAN: Thank you for your kind review about your second visit to your home away from home. We are happy to hear your appreciation about our renovation, The Market restaurant, Spa, Gym and our staff services, especially from our Chef and supervisor Enrique which I assure you will receive a well-deserved recognition for their effort. We remain with our... More 

Tegucigalpa, Honduras
Level Contributor
303 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed September 18, 2015

The InterContinental in Guatemala is comfortable, high quality, and has many nice amenities. The pool and jacuzzi are nice, the gym is fairly complete, it's located in a nice neighborhood, and the spa is outstanding. What really sets this hotel apart, however, is the service. The staff are polite and really go the extra mile to make sure you're comfortable.... More 

Helpful?
Thank BlueTraveller711
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear BlueTraveller711: Thank you for taking the time to write a review about your recent stay in Your Home Away from Home. We are overwhelmed to hear your appreciation about our quality, entertainment areas, location and services. I guarantee you that our Club InterContinental staff will received a well-deserved recognition for their effort. We hope to receive you soon and... More 

Cotia, SP
Level Contributor
70 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 12, 2015 via mobile

Excellent services and ammenities. The room was also very confortable and perfectly cleaned. The continental breakfast offers a lot of options which serves all kinds of people. The location is ok. Nearby downtown and many of the city centers.

Helpful?
Thank Alexandre C
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Alexandre C: Thank you for taking the time to write a review about your recent visit. We are happy to have honored once again our promise to provide Your Best Rest and Experience. We look forward to your next stay. Odalís Guzmán / General Manager More 

Tegucigalpa, Honduras
1 review
5 of 5 stars Reviewed September 4, 2015 via mobile

My stay was wonderful. The service staff is very corteous and always with a smile. They make me feel like home every time. The renovations in the Hotel are very nice and suitable. Thanks for the great service. More than recommended.

Helpful?
Thank AndrewGG10
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear AndrewGG10: Thank you for taking the time to write a review about your recent experience and for your recommendations . We are happy to know your appreciation about our staff services and renovations. We look forward to your future visits. Kind Regards, Odalís Guzmán / General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and views of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest Internet connection (100MB), soundproof windows, bedding with 300 thread count egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 

Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $158 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Hotel Style:
#1 Romantic Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#2 Family Hotel in Guatemala City
#2 Business Hotel in Guatemala City
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