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Intercontinental Real Guatemala

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14 Calle 2-51, Zona 10, Guatemala City 01010 Guatemala
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (349)
360
Panoramas (43)
Room & Suite (243)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Intercontinental Real Guatemala
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 80 hotels in Guatemala City
Location
Cleanliness
Service
Value
Travelers' Choice
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options, a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailormade cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and a view of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; streaming speed Internet access, soundproof windows, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock, mobile docking station, wireless telephone and more. Real InterContinental Guatemala is just 4 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
1474Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
Maria Olga T wrote a review Jan 13
Guatemala14 contributions7 helpful votes
The personnel offers a 10 star quality service. They are extremely helpful, efficient and friendly. The hotel is spotless clean. The restaurant offers very good food. Breakfast includes an incredible buffet with all kinds of food. A chef cooks eggs to yor order, anyway you want them. The beds and pillows are incredible comfortable, with down duvets. I have traveled the world for over 50 years and an hotel like this is found only a few times.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: I can't think of a better hotel with excellent service. Everything was perfect
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MBWorldTraveller wrote a review Jan 4
United States46 contributions78 helpful votes
Pros/Likes: - Fast check-in and check-out - Due to late arrival, requested airport car service pickup for the equivalent to 18 USD - Located in a nice hotel area in Zone 10, with some places to eat nearby and a short Uber ride to some traditional Guatemalan restaurants - Room was nice on the IHG Elite floor; unclear if given an upgrade (not a suite) due to my Platinum elite status (I didn't ask, I wasn't told) - Bed was wonderful though read con/dislike below about pillows - Empty mini-bar/fridge so perfect to put your own beverages in - Great wi-fi internet access - Coffee maker but had no tea bags, just coffee - Complimentary bottles of water though unclear if due to my elite status - Nice robes though no slippers - Plenty of accessible electric outlets and two USB charging ports - Lots of TV channels - Two ATM machines on-site, one 5B and one from a bank - On-site gift shop with souvenir options - Was given 600 welcome amenity points (I guess for being Platinum elite) though was not given options - Scheduled COVID-19 rapid testing on-site at the hotel the day before my check-out for the equivalent to 37 USD - Staff were really nice Cons/Dislikes: - Pillows were too soft to my liking - No plastic/disposable cups, only mugs and glasses Neutral: - Had room service twice, both times took longer to deliver than was told and the food was so-so (one was a seafood spaghetti that had three closed clams and two small pieces of squid though did have some shrimp and mussels) - Room had a scale but was off by several kilos/pounds - The A/C did not to cool enough at times - Building and décor give a sense of glamour past but a refresh would bring it back to its former glory - Stay was for one paid night and three free certificate nights under one bill but IHG points did not post to my account for the paid night instead incorrectly showing as "non-qualifying stay" so had to call IHG Rewards customer service to fix/post the missing points Miscellaneous, all open (did not try): - Large pool looked nice - Large gym with cardio, weight machines, and free weights - Spa with facials/massages/body treatments Impression: Great stay in Zone 10
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Date of stay: December 2021
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tltuttle wrote a review Nov 2021
2 contributions
Excellent hotel: clean, updated, extremely friendly and helpful staff, all the amenities you need. By far the best hotel in the city! The staff is eager to help and follows through. The Market has great food and beverages, Sophia was awesome and made sure the coffee never ran out!
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Date of stay: November 2021Trip type: Traveled on business
Room Tip: Parking is tough in this area; the hotel can arrange private taxi service or anything else you...
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Sergio A wrote a review Sep 2021
1 contribution
Since we entered everything impeccable, the place is beautiful, excellent setting and decoration. The food has a very good flavor, variety of textures, temperatures and perfectly decorated. We were served by Cesia, excellent service, I recommend the restaurant, definitely.
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Date of stay: September 2021Trip type: Traveled with family
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RealTraveler777 wrote a review Aug 2021
Dallas, Texas23 contributions14 helpful votes
The hotel is in a great location, has great food, and a great pool/gym deck. The rooms are nice, but tired, especially the carpeting throughout the hotel, and the ht water was all over the place. The staff is respectful and offers help, but doesn’t follow through. Greater levels of training are needed and I believe are coming. Even with needed improvements, this is one of the best hotels in the city. I heard far worse stories from associates staying in other hotels. The shining star here is the food and wait staff. Gourmet food from the Markets daily breakfast and late night dining to the Tanoshii sushi resteraunt. AMAZING!
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Do not pay extra for Executive floor. All executive floor services are closed for Covid.
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PRICE RANGE
$138 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
real intercontinental guatemala hotel guatemala city, intercontinental guatemala city, real intercontinental guatemala city
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
239
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Frequently Asked Questions about Intercontinental Real Guatemala
Which popular attractions are close to Intercontinental Real Guatemala?
Nearby attractions include Plaza Fontabella (0.2 miles), Zona Viva (0.1 miles), and Shakespeare's Pub (0.1 miles).
What are some of the property amenities at Intercontinental Real Guatemala?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Intercontinental Real Guatemala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Intercontinental Real Guatemala?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Intercontinental Real Guatemala?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Intercontinental Real Guatemala?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Intercontinental Real Guatemala?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Intercontinental Real Guatemala have an airport shuttle?
Yes, Intercontinental Real Guatemala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Intercontinental Real Guatemala have airport transportation?
Yes, Intercontinental Real Guatemala offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Intercontinental Real Guatemala?
Yes, dry cleaning and laundry service are offered to guests.
Does Intercontinental Real Guatemala offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.