The personnel offers a 10 star quality service. They are extremely helpful, efficient and friendly. The hotel is spotless clean. The restaurant offers very good food. Breakfast includes an incredible buffet with all kinds of food. A chef cooks eggs to yor order, anyway you want them. The beds and pillows are incredible comfortable, with down duvets. I have traveled the world for over 50 years and an hotel like this is found only a few times.
Pros/Likes: - Fast check-in and check-out - Due to late arrival, requested airport car service pickup for the equivalent to 18 USD - Located in a nice hotel area in Zone 10, with some places to eat nearby and a short Uber ride to some traditional Guatemalan restaurants - Room was nice on the IHG Elite floor; unclear if given an upgrade (not a suite) due to my Platinum elite status (I didn't ask, I wasn't told) - Bed was wonderful though read con/dislike below about pillows - Empty mini-bar/fridge so perfect to put your own beverages in - Great wi-fi internet access - Coffee maker but had no tea bags, just coffee - Complimentary bottles of water though unclear if due to my elite status - Nice robes though no slippers - Plenty of accessible electric outlets and two USB charging ports - Lots of TV channels - Two ATM machines on-site, one 5B and one from a bank - On-site gift shop with souvenir options - Was given 600 welcome amenity points (I guess for being Platinum elite) though was not given options - Scheduled COVID-19 rapid testing on-site at the hotel the day before my check-out for the equivalent to 37 USD - Staff were really nice Cons/Dislikes: - Pillows were too soft to my liking - No plastic/disposable cups, only mugs and glasses Neutral: - Had room service twice, both times took longer to deliver than was told and the food was so-so (one was a seafood spaghetti that had three closed clams and two small pieces of squid though did have some shrimp and mussels) - Room had a scale but was off by several kilos/pounds - The A/C did not to cool enough at times - Building and décor give a sense of glamour past but a refresh would bring it back to its former glory - Stay was for one paid night and three free certificate nights under one bill but IHG points did not post to my account for the paid night instead incorrectly showing as "non-qualifying stay" so had to call IHG Rewards customer service to fix/post the missing points Miscellaneous, all open (did not try): - Large pool looked nice - Large gym with cardio, weight machines, and free weights - Spa with facials/massages/body treatments Impression: Great stay in Zone 10…
Excellent hotel: clean, updated, extremely friendly and helpful staff, all the amenities you need. By far the best hotel in the city! The staff is eager to help and follows through. The Market has great food and beverages, Sophia was awesome and made sure the coffee never ran out!
Since we entered everything impeccable, the place is beautiful, excellent setting and decoration. The food has a very good flavor, variety of textures, temperatures and perfectly decorated. We were served by Cesia, excellent service, I recommend the restaurant, definitely.
The hotel is in a great location, has great food, and a great pool/gym deck. The rooms are nice, but tired, especially the carpeting throughout the hotel, and the ht water was all over the place. The staff is respectful and offers help, but doesn’t follow through. Greater levels of training are needed and I believe are coming. Even with needed improvements, this is one of the best hotels in the city. I heard far worse stories from associates staying in other hotels. The shining star here is the food and wait staff. Gourmet food from the Markets daily breakfast and late night dining to the Tanoshii sushi resteraunt. AMAZING!