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Intercontinental Real Guatemala

14 Calle 2-51, Zona 10 Zona 10, Guatemala City 01010 Guatemala
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#3 of 58 hotels in Guatemala City
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.2

Welcome to InterContinental Guatemala Hotel

Located 4 miles away from the airport in the Zona Viva, in the heart of the entertainment and business district. You will enjoy a vibrant and friendly atmosphere in a gastronomic center with four concept restaurants: The Market, Picasso, Tanoshii Sushi Bar, Saint Honoré and Maya Lounge. Our guestrooms feature amenities for your best rest, access to fully equipped fitness center, a luxury Spa and an art gallery.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Free airport transportation
Parking garage
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
1491Reviews13Q+A100Room tips
Traveler rating
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ABC M wrote a review Feb 3
1 contribution
I wanted to give this hotel five stars based on the service from the front desk. Karina was wonderful and very helpful since our Spanish is pretty nonexistent. The sushi restaurant was very good, and the drinks in the lounge great. The restaurant, The Marketplace, was hit or miss. We ordered our breakfast which consisted of two waffles and an egg. It took 45 minutes to receive it. When we arrived there were only a handful of people in restaurant. In this 45 minutes many people arrived and were served while we were told numerous times our food would be on the way. We don’t know what the holdup was but the service was unacceptable. We expected better from a hotel of this caliber:
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Intercontinental Real Guatemala
Responded 6 days ago
Hello ABC M, Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We aim to be your home away from home, offering ease and comfort. However, I am sorry for what happened during your stay. The team knew about your review, and I'm confident that further improvements will be made to deliver complete guest satisfaction. Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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APSHouston wrote a review Apr 2023
Seattle, Washington22 contributions8 helpful votes
Hotel's Favorite
Great location, very comfortable hotel, friendly staff- especially Sandy at the front desk and Cinthia in the spa. Awesome pool area with nice areas to lounge. Breakfast buffet at The Market is outstanding.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Skip the Japanese restaurant and go to The Market instead. Ask if you can get a discount on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Amanda D wrote a review Dec 2023
Houston, Texas113 contributions105 helpful votes
InterContinental Guatelama city The hotel is located close to the airport, with lots of shopping and food options close by. Breakfast was $22 per person and parking was $2 or $3. The traffic around the hotel is terrible! The IC was nice, but there is a Holiday Inn around the corner that is just as nice and breakfast is included. The rooms were clean, the beds were comfy and our room had a bathtub :) Be aware: there is a convenience store around the corner call Bienvenidos - the guy encouraged us to pay with USD and when we did, he gave us counterfeit money as change. I wouldn’t advise paying with USD, but check your money if you do.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Intercontinental Real Guatemala
Responded 4 weeks ago
Hello Amanda D, Hosting your stay is a pleasure for us. We appreciate you for choosing Intercontinental Real Guatemala for your accommodation needs. Thank you for sharing your experience. I am sorry to learn what happened. I've sent your feedback to our management team as a reference to help us improve the quality of our guests' experience. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy Smallman wrote a review Oct 2023
Johannesburg, South Africa247 contributions101 helpful votes
Very good business style hotel - not brimming with character, but excellent levels of service, cleanliness, wifi, room service, amenities, etc. Best shower I had in Guatemala, fantastic water pressure. Do good box lunch if you have a very early checkout.
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jr.h wrote a review Jun 2023
3 contributions4 helpful votes
Overpriced and underwhelming experience for an ihg top hotel. Breakfast said it was included on my reservation but I was charged $23 dollars. I’ve had better breakfasts for 5 bucks. Service and hospitality was meh. Maybe it was just me but I was treated with distain and judgement here. There was not a feeling of being welcomed here at all. I wanted to like it but overall my experience was not very good. The room was nice, also the area/location of the hotel is decent
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Intercontinental Real Guatemala
Responded Jun 22, 2023
Hi Jrh_842023, Thank you for staying and sharing your experience at our InterContinental Real Guatemala. We appreciate you doing business with us! We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zdenko4444 wrote a review Mar 2023
London, United Kingdom5 contributions10 helpful votes
+1
Best hotel in Guatemala City! 5-star experience with a jacuzzi, pool, and incredible fantastic breakfast buffet with many varieties. (definitely, something to feed the hungry guests ) Like many of you, I like to work out. This hotel has a big gym with comprehensive weight sets and machines. The hotel is situated in Zone 10, it is in the middle of all the action. It is a short walk to Oakland Mall. There are some fantastic views of the skyline and mountains from many of the rooms. The rooms are clean and well-maintained and the beds are extremely comfy. The staff is also amazing and very knowledgeable. They were very eager to help me to make me feel like at home. I especially want to thank you for the nice, unexpected surprise that the hotel gave me on my birthday, ad make me feel special. I definitely recommend this hotel to everyone. They have 10/10 points from me.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Luv2TravelFarNWide wrote a review Mar 2023
Atenas, Costa Rica1378 contributions610 helpful votes
Great location -- 10 minutes from the airport, and considering the absolutely horrible traffic in Guatemala City we were truly grateful to be so close. And the buffet breakfast at The Market (the main dining venue for breakfast, lunch and dinner, plus cocktails on Sundays when the Maya bar is closed) was excellent! And it offered a variety of Guatemalan foods on the buffet. Great way to try a variety of local dishes and still have familiar foods as a back up. Wait staff were extremely attentive. Breakfast started at 6:30 am and thanks to it being a buffet we were able to get in and out in time for our 7:00 am pick up for a tour. The rooms were large, the beds comfortable, the windows sound proofed (especially important because you're so close to the airport). There is no concierge to assist you, so you have to rely on finding an available front desk clerk. Often we found we'd have to wait 15+ minutes for people checking in or out. And the front desk was not very good at recommending anything more than "closest shopping mall with full range of restaurants." They offer a "dedicated" private taxi service for airport runs. We had arranged for pick up and it never came. Turned out fine -- after waiting 25 minutes for the "no show" we got a taxi for 1/2 the price. Arranged for a transfer TO the airport upon departure because at 5 am it was the most reliable option -- and the driver arrived 10 minutes early so we didn't have to worry. Overall we were pleased with our stay. Nice hotel in a great location -- within half a block of the Westin, Holiday Inn, etc etc. -- "the" place to be (Zone 10). Safe to walk around at night, etc. And, there's a great gift shop offering quality Guatemalan clothing, crafts, chocolate, etc.
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Date of stay: March 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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73Duck wrote a review Mar 2023
Smithfield, Virginia613 contributions165 helpful votes
I spent two nights here on two separate occasions. Very enjoyable check-in at reception, both times by Margarita, who was absolutely stellar. Very personable, professional, and totally fluent in English for those of us who are Taco Bell qualified in Spanish. She ticked all the boxes for my Intercontinental Ambassador status during check in. Rooms were very nice; spacious and spotless. As others have pointed out, the beds and linens are amazingly comfortable. The breakfast buffet at The Market restaurant was a feast. Service here is top notch; servers are attentive but not intrusive. The only criticism I have is the unfortunate location of the hotel near a loud, and I mean loud club that blasts out high-decibel techno-boom "noise" (it can't be classified as music). It wasn't too bad my first night, thanks to Bose earphones, but the second night (different room) was just horrible, and lasted until 4:00 AM. Surely the city must have some modicum of a noise ordinance.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Ask for a room away from the noisy club in the neighborhood.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Stephanie L wrote a review Jan 2023
Monterey, California28 contributions11 helpful votes
Love, love, love this hotel! We opted to get the breakfast package with our room and it was worth the extra $15 for two. It was literally the best buffet breakfast I’ve had at a hotel in a long time. Our room was nice and clean. Only hiccup was the sink not draining properly but everything else was outstanding including the service. It’s in zone 10 which is super nice and safe in Guatemala City. We could get an Uber easily to travel else where in the city. Don’t miss the pool! It is nice and warm on the roof of the 5th floor. We will definitely always stay here when visiting Guatemala City.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Esaú pick up and drop off for Uber. 5 minute Uber ride to Oakland mall.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Danielle M wrote a review Dec 2022
196 contributions80 helpful votes
Just stayed for one night, between flights, great location (lots of restaurants and bars around), but nice hotel! Everyone incredible friendly. Huge rooms, best bed I have ever slept in, huge bathroom - perfect hot shower. Good sushi dinner in restaurant downstairs. Gentleman sending us off in airport taxi was super pleasant.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$159 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
real intercontinental guatemala hotel guatemala city, intercontinental guatemala city, real intercontinental guatemala city
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
239
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL REAL GUATEMALA $133 ($̶1̶9̶9̶) - Updated 2024 Prices & Hotel Reviews - Guatemala City

Frequently Asked Questions about Intercontinental Real Guatemala
Which popular attractions are close to Intercontinental Real Guatemala?
Nearby attractions include Plaza Fontabella (0.2 miles), Zona Viva (0.1 miles), and Shakespeare's Pub (0.1 miles).
What are some of the property amenities at Intercontinental Real Guatemala?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Intercontinental Real Guatemala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Intercontinental Real Guatemala?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Intercontinental Real Guatemala?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Intercontinental Real Guatemala?
Conveniently located restaurants include El Arte Steak House, Gianni's, and The Market.
Are there opportunities to exercise at Intercontinental Real Guatemala?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Intercontinental Real Guatemala have an airport shuttle?
Yes, Intercontinental Real Guatemala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Intercontinental Real Guatemala have airport transportation?
Yes, Intercontinental Real Guatemala offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Intercontinental Real Guatemala?
Yes, dry cleaning and laundry service are offered to guests.
Does Intercontinental Real Guatemala offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.