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Hotel Vista Real Guatemala

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1 room 2 adults 0 children
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Hotel Vista Real Guatemala
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564 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Hollywood, Florida
Reviewed May 6, 2015

I was so impressed. The staff was phenomenal and the room was spectacular. I would go back in a heartbeat. The food was great and when I needed something the staff went out of their way to help. I've traveled a lot and this was one of the best experiences I've had.

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Helpful?
Thank ImaJeni
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest we really aprecciate the time you invested giving us your feedback, the main goal of Our hotel it is exceeding the guest expexctations, We are glad to know your overall experience was great. Thank for choosing Hotel Vista Real as your home in Guatemala, we are sharing this nice comment with our personnel so they feel prod of...

Playa del Carmen, Mexico
Reviewed April 22, 2015

This was my first time at Hotel Vista Real Guatemala and I have to say that first of all the service is really, really good! The hotel is beautiful, it is very well kept, the kindness of the staff is just great, from the person that picks you up at the airport to the front desk, the servers in the...

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Helpful?
Thank Georgina G
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you very much for taking the time to give us your feedback, This is very important for the hotel Goals. in order to have the chance to know what the Guest experience is. We are glad to know your high expectations were achievied and we are sure this was the first out of many other stays you...

Greenwich, Connecticut
Reviewed April 19, 2015

I think this is the most beautiful hotel in Guatemala City all in one peacefully ,elegant good service a 5 stars hotel nothin else to wish, food is delicious and their staf is so professional, I will definitely recommend .

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Helpful?
Thank VILMAAPLENC
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We are very proud to read your experience fillfulled all of your expectations, the only way to measure the service it is having our guest feedback. We are showing to all of our employees your comment because they make it happen. I hope I have a chance to say hello to you next time you come back. Best...

Luxembourg City, Luxembourg
Reviewed April 18, 2015

I have been there for 3 weeks. During this time there were at least 8 private parties. Every time I cannot sleep until 2am. Room was cold and they have to provide me with a portable heater. Restaurant is at least 3 times more expensive than a good one in the malls. Isolated position means no alternatives without a cab.

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Helpful?
Thank roberto_stabile_it
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We are really concern about your confort in the room, therefore our rooms have a special hermetic window that we understand did not work properly, we will check the windonws to make sure they are all OK, next month we are changing our menus and we hope you lkike them. Thank you very much for giving us your...

Reviewed April 16, 2015 via mobile

Really beautifull architecture! Very comfortable. Nice beddings, nice vanity kit, nice beds, good food, perfect location, very secure, nice shops inside the hotel. Open wifi lets you work on every place of the hotel, the meeting rooms are not quite good, its a room suited for bussines purposes, but in the end, you can work fine

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Helpful?
Thank Enrique F
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for your feed back, we are glad to hear that you had an overall experience that went over your expectations. that is our main goal, and also thank you for you suggestions on the business room. I hope I can welcome you next time you come back. Best Regards Mariano Beltranena Director General

Guatemala
Reviewed April 9, 2015

We went as a family trip, we need some break, and been chosen this hotel. The counter was nice, the clerk spontaneous, and kind. They gave us a room (Business Class) I recommended, but the normal is also fine. The difference we had a appetizer and drinks on a specific room (vip business room). The used the pool, was very...

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Helpful?
Thank Sierrita
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you very much for taking the time to give us your feed back, we are pleased to know you enjoyed your stay at the hotel with your family and that your expectations were exceeded, I hope you have a chance to come back and if so, I will be glad to say hello to you personally. Best...

Logan, Utah
Reviewed April 4, 2015 via mobile

The hotel is in a central location. The grounds are beautiful. Our room was by a waterfall that provided wonderful backdrop sounds when the back door was open. The staff were very attentive and flexible with our needs. The restaurant is nice if a bit expensive. The room was surprisingly quiet for the location of the hotel.

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1Thank MelanieMDR
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest It is good to know you felt very pleased during your stay at the hotel, the location it is privileged and fortunately we have green areas and waterfalls, that make you describe it as unique and have an unforgettable experience. We are checking the prices according to your suggestion and evaluating if changes can be done. Thank you...

Calgary, Canada
Reviewed March 19, 2015

Is very disappointed with this hotel, this hotel was voted number one on trip advisor and I am shocked. When we arrived there was no bellman to assist with our bags. When we arrived at the front desk she did not acknowledge we were standing there, I actually had to ask if this is where we check in and she...

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4Thank FAtraveller333
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for giving us your feed back, we are very concern about the bad experience you had and we apologize for the inconviniences during your stay, you can be sure we are taking the corrective actions in order to garantee this does not happen again. We also thank you for letting us know Eddie went over your...

Calgary, Canada
Reviewed March 17, 2015

We managed to get a killer rate, so we booked two nights at the end of our trip. When we arrived there was no bell service to greet us and help us with luggage. The front desk agent did not acknowledge or welcome us, even though it was apparent that we had just arrived. She seemed annoyed that we were...

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1Thank DeeZeex
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest We appreciate you took the time to give us your feedback, we apologize for the inconviniences you had, unfortunately the night before and that night your arrived we were full, therefore we were not able to give you the room, all rooms were reserved, that does not justify the clerk attitude, we refuse that, and we will take...

Kingston, Jamaica
Reviewed March 17, 2015

The Vista Real Hotel possesses some of the best attendants in all areas of the hotel's operations. They are attentive to details and personable. The lush vegetation and water features add to the charm of his property. Meals are a bit repetitive but appetizing. Overall a good location especially for business meetings.

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Helpful?
Thank stann3
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you for giving relevance to our personnel sevice, we are giving this note to them because they earned it. And we are also glad to know you enjoyed the beatifuull landscape as well as the nature inside the hotel. Once again thank you! I hope I have a chance to say hello to you next time you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Breakfast Available

Additional Information about Hotel Vista Real Guatemala

Address: Km.9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $114 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Vista Real Guatemala 4.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hotel Style:
#1 Business Hotel in Guatemala City
#1 Family Hotel in Guatemala City
#2 Luxury Hotel in Guatemala City
#7 Romantic Hotel in Guatemala City
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Vista Real Guatemala staff and other travelers.
11 questions
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Philadelphia, Pennsylvania, United States
over a year ago
over a year ago
Buenos Aires, Argentina

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Questions? Get answers from Hotel Vista Real Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Unless you choose the presidential suite don't spend too much and get a normal room instead”
 of 5 bubbles launionm, 3 weeks ago | Read review
“Do not accept room 116.”
 of 5 bubbles AstridRick, Jan 28, 2017 | Read review
“Suite is perfect!,,”
 of 5 bubbles PLZELAYA, Nov 10, 2016 | Read review
“Rooms facing internal garden are much quieter, as hotel is located at a very busy avenue (rooms have double glass windows).”
  • This is how the work station area looks like... at noon
  • Very nice bathroom...
 of 5 bubbles jose_a_rojas, Nov 7, 2016 | Read review
“All rooms are very well oriented,and no noise is near by”
 of 5 bubbles mprendes, Oct 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question