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Hotel Vista Real Guatemala

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Hotel Vista Real Guatemala
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496 Reviews from our TripAdvisor Community

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Showing 194: English reviews
New Delhi, India
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2016 via mobile

I came in the Vista real 2nd time and still this is the best hotel I have ever seen. It has specious rooms,good staff,gym,swimming pool,bar etc. At reception Alejandra and Karen are the best and I really appreciate the services. Hotel is full of greenery and site seen. I would suggest to hotel management to install the facility of indoor... More 

Helpful?
Thank Amitabh M
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear amitabh_mishra We really appreciate the time you invested giving us your comments, your feedback it is very important for us, we are taking note of your suggestion on a game indoor facility. As always it is nice to have you here, thank you for your preference and loyalty to our Brand Best regards, Mariano Beltranena General Director More 

San Marcos, Texas
Level Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 12, 2016

This hotel is a Grand Class hotel among the LUX hotels that are known worldwide. My room had a few problems--no hot water, desk lamp not able to stay on, the power on the radio/alarm clock (I had set the alarm) went off during the night, and the temperature kept falling from the 20C we set it at until I... More 

Helpful?
Thank NancyS2
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear NancyS2 Thank you for your feed back It is great to know you wil be coming back and it was very nice having the chance to know you and assist you during you were here. I hope I can see you again next time you come back. Best Regards, Mariano Beltranena General Director More 

Level Contributor
4 reviews
5 of 5 stars Reviewed May 27, 2016 via mobile

Great location just on the outskirts of the city. Rooms are very clean and well kept, the staff are very helpful and friendly. Great food, and a beautiful place for events. Quiet and peaceful. Highly recommended.

Helpful?
Thank saritakayita
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear saritakayita We really appreciate the time you took to give us your Review, this is not only important for us but also for the travellers who use this tool to decide where to stay, It is nice to read that the service of our personnel and the variety of services that were provided went beyond your expectaions. I hope... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed May 26, 2016

I don't think I've ever left a bad review before but I'm pretty disappointed. I had a reservation for tonight for myself and my son, but the airline cancelled our flight. I called the hotel, spoke to two people, but all I got was 'sorry; you're too late to cancel.' I can totally understand the policy, but in this situation... More 

Helpful?
Thank Gregg Y
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Gregg Y Thank you for your review, we understand your requirement even though the reservation policy is clear, I would like to get int touch with you please E-mail me to Suites@vistareal.com it would be my pleasure to try to find a way out to your requirement. I hope I can get in touch ASAP with you, It would... More 

Santiago Atitlan, Guatemala
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2016 via mobile

My husband and I greatly enjoyed staying one night at the Vista Real Hotel. The staff was friendly and accommodating. The hotel was a quiet escape from the busy city. The hotel grounds are fragrant with blooming flowers and our room was a small slice of luxury. We had a great night of sleep in a bed that reminded us... More 

Helpful?
Thank AmandaFlayer
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear AmandaFlayer It is nice to read that your stay was pleassant and overwarming, we are proud to read that you and your husband could enjoy the location and arquitecture of the hotel, but also the service of our personnel. We hope you come back, I will be pleased to greeting you and your husband at your arrival. Best Regards,... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 3, 2016 via mobile

This is a beautiful hotel with great hospitality. The restaurant staff is amazing. I forgot their names but I will never forget how attentive and professional they were. From the moment you get there, concierge greets you at the entrance they help you with your luggage and if you need anything from any store outside of the hotel, they will... More 

Helpful?
Thank Curly L
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Curly L We really thank you for giving us your feedback, we feel really proud to read that your whole experience was beyond your expectations, that´s why we enjoy our job. Thank you again, I hope I can Welcome you next time you come back. Best Regards, Mariano Beltranena General Director More 

Lima, Peru
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 25, 2016

I left my opinion written twice. No response. Great follow through! I asked for a quite room at checkin. The girl put me in a room over the highway. She did just the opposite. The water drips constantly in the sink, the toilet water control got stuck constantly and had to be manually lifted to stop the toilet from running.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Michael K
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Michael K Thank you for your Review we really appreciate the time that you took to let us know the inconviniences you had, we apologize for the many situations you experienced during you stay, we just received your message and and we are very concern on what happedned, we are taking the adminsitrative and management actions to avoid this... More 

Irvine, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2016

Perfecto!! So now I will change to English and say that this is a beautiful hotel with very comfortable beds and pillows. The staff was excellent and very helpful. I wish we had spent a bit more time at the hotel. Guatemala City itself doesn't seem so great.

Review collected in partnership with this hotel

Helpful?
Thank Maui56
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear LaurieB56 Thank you for taking the time to give us your feedback and let us know how you experienced the service of the hotel, we feel proud to read that not only the architecture of the hotel its self went beyond your expectatios but also the service of our personnel. I hope I can say hello to you next... More 

Buffalo, Minnesota
Level Contributor
5 reviews
4 of 5 stars Reviewed April 13, 2016

Very nice hotel, with a very good restaurant close to the center of Antigua. Great price for a group and very good service. The facilities are a little limited (no pool or gardens to sit in) but if you goal is to have a place to launch your visit in Antigua I would recommend it.

Helpful?
Thank rhalagan
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review
Google Translation

Estimado rhalagan Muchas gracias por su comentario, sus reviews son importantes para los demás viajeros en su selección de hotel,... More 

Amsterdam, The Netherlands
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 28, 2016 via mobile

The mission of the hotel is to treat you like a king. The surroundings and public places certainly do resemble a castle or palace! In contrast with other top hotels in Guatemala, the welcoming service was excellent! Wake-up calls, restaurant reservations, lunch box for the next day, etc...all arranged within minutes and a warm smile! The rooms (we had business... More 

Helpful?
Thank w_hakse
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear w_hakse You could not say it better way our mission is treat you like a king actually, thank you for recognizing and sharing your experience as well as letting us know the issues we need to improve where is Due, Thank you again, we have shared this with our staff and they thank you too. I hope I can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Hotel Vista Real Guatemala

Address: Km. 9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $121 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Vista Real Guatemala 4.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hotel Style:
#1 Business Hotel in Guatemala City
#1 Family Hotel in Guatemala City
#2 Luxury Hotel in Guatemala City
#7 Romantic Hotel in Guatemala City
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