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Hotel Vista Real Guatemala

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Hotel Vista Real Guatemala
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508 Reviews from our TripAdvisor Community

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Showing 200: English reviews
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago via mobile

We only stayed one night at Vista Real. We got a huge room, all was clean, and the breakfast buffet was very good! We only had some issues with our airport transportation being delayed by the hotel- but we were lucky there was no traffic and we got there on time.

Helpful?
Thank A TripAdvisor Member
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Guest Thank you very much for your review, we are glad to read that your expirience was great and that you really enjoyed it, we are concern about the airport transportation issue, we will be more carefull about it and I wish you could give me more information about the shuttle situation, please feel free to contact me at... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel Vista Real's restaurant is amazing! Our dinner celebration was a very memorable one! The staff was always on top of things and we were delighted with the menu options! Everyone had a different dish and all of them were delicious!!! A real gourmet experience! I highly recommend it!!! They even brought flowers to our friend and sang happy birthday... More 

Helpful?
Thank X S
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear X S We feel very proud to read that your overall experience at the restaurant over-exceeded your expectations, we are giving a congratulations note to our personnel for the excelent job they did as you mentioned it. Thank you very much for your preference and for letting us be part of such a special moment in your lives as... More 

Saint Augustine Beach, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Nothing to do around the hotel. The hotel looks like every other chain hotel. The staff is rude and will barge in your room to check the minibar. The staff doesn't care to help you figure out the best spots to go. The taxi drivers all charge different rates and will rip you off. The photos are deceiving!

Helpful?
Thank Ryan D
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Ryan D Thank you very much for your review, this is very important to us in order to know what's the experience of our guests at the hotel, we are really concern of your recent experience, we will work to avoid this happens again, please let me know when you are coming back, we would be pleased to attend... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Paid too much for an average room. They advertise their amazing views, I saw no such thing from the room which was very overpriced. This is the second review, they deleted the first one. I would not stay there again and I do not recommend. Staff is very cold and absolutely not friendly at all.

Helpful?
Thank Monicac1759
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Monicac1759 We really thank you for your review, we are really concern about your comment not only for the experienced you had in the hotel but also for the first comment you mention, due that we are not allowed and actually we can not delete the reviews, we would really appreciate if you can give us more information about... More 

San Salvador, El Salvador
1 review
4 of 5 stars Reviewed 3 weeks ago

Majestic hotel with great architecture and gardens. We had a great stay for a couple of nights, comfortable rooms, good food, great guest service and very courteous staff. We had an issue with an extra charge on our bill that we had not requested and which we did not notice at the time of check out. We called the hotel... More 

Helpful?
Thank jphumpback
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Estimado jphumpback We feel proud to read that your entire stay was so pleasant, it was a real pleasure meeting you and had the chance to talk to you by phone and have the chance to help you with your situation which we understand, our main mission is to have guest satisfied. I hope i have a chance to say... More 

Birmingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

We arrived to what I must firstly say is a beautiful hotel with gorgeous rooms, however my girlfriend and I saw straight away that the price advertised online was actually without tax. This was 22% so a lot of money on to our stay (we had been backpacking for a month and this was supposed to be a treat before... More 

Helpful?
Thank NickHerlihy87
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear NickHerlihy87 Thank you very much for your review it was a real pleasure meeting you and talking to you at the check out because that allowed us to make an exception and give you the credit you were asking for, Even though we both checked that the reservation you confirmed did not apply for a food and bevereage Credit,... More 

Deventer
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

The hotel is a situated a bit outside the city giving it a great view over it. Rooms are large, comfortable and staff is friendly and willing to help. Bar is pleasant to stay and spend an hour or 2 getting contact with other travelers.

Helpful?
Thank mhjboom
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear mhjboom Thank you very much for your review, we feel proud to read that your overall experience was great, and mainly that you could enjoy the bar having a good time there. I hope I can Say hello to you next time you come back. Best Regards Mariano Beltranena General Director More 

Benque Viejo del Carmen, Belize
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2016

I visited Guatemala City for business recently and all the hotels in Zone 10 were fully booked, with the only availabilty being Vista Real. While it is a distance away from Zone 10 and the traffic can be bad during peak hours, it was more than worth it. The suite I booked was exquisite and elegantly furnished. The bathroom toiletries... More 

Helpful?
Thank Margaret7242
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Margaret7242 Thank you very much for ginving us your comments about your experience in the hotel, we feel very proud to read that your expectations were exceeded, and related to the Pool we are working in a renovation project which includes to make a warmer and indoor Lap pool. Thank you again for the time you invested giving your... More 

Santa Monica, California
Level Contributor
3 reviews
3 of 5 stars Reviewed August 15, 2016

The place is nice, a little outdated maybe. Rooms are big, gym and pool are nice, food is good, nothing exceptional though. It's not that far from the center in distance but it's a tough place to get to or leave because of traffic. I felt the room service management can step up their game. It took too long, they... More 

Review collected in partnership with this hotel

Helpful?
Thank Moloco
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Moloco We really appreciate the time you took to give us your detailled overall experience, we are glad to inform you that we are working on a renovation project that will change most of the things you experienced, not only the service in the amenities areas but also the outdated sensation you had. Therefore we really thank you for... More 

Dallas, Texas
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

This was out first time to stay at Vista Real and the hotel is really gorgeous. The common areas and landscaping are all really grand. The rooms are large and comfortable with somewhat ostentatious furniture. Really comfortable and a bit luxurious. The only negative for us was the pool. It's small and ice cold and right by the Main Street.... More 

Helpful?
Thank Min108
Howard G, Director General at Hotel Vista Real Guatemala, responded to this review

Dear Min108 Thank you very much for such a nice comment, we feel proud to read that you could enjoy your stay at the hotel, and also thank you for pointing down where is due, we are working in a big renovation project which will include the swimming pool area. We hope to see back. Best Regrads, Mariano Beltranena Director... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Hotel Vista Real Guatemala

Address: Km.9 Carretera a El Salvador, Guatemala City 01015, Guatemala (Formerly Quinta Real Guatemala)
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $122 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Vista Real Guatemala 4.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hotel Style:
#1 Family Hotel in Guatemala City
#1 Business Hotel in Guatemala City
#2 Luxury Hotel in Guatemala City
#7 Romantic Hotel in Guatemala City
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