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Holiday Inn Guatemala

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Holiday Inn Guatemala
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338 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Portland, Oregon
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 8, 2014

This is a well-located hotel in downtown GC. My second visit reinforced the first. It has comfortable rooms, good wifi and a much better than average breakfast. On good days, the view of the surrounding mountains is quite nice as well.

Helpful?
Thank Bob N
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Bob N. Thank you for taking the time comment about your stay and about our hotel, comments from guests like you make us want to do our job better every day. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 7, 2014 via mobile

The staff wasn't too competent. I purchased 2 nights at this hotel but the second day I had to go downstairs check out and check back in. The lobby was packed and it took me about an hour. They should have taken care of this when I arrived at first. They also didn't allow me enter the dinning room with... More 

Helpful?
Thank Vick S
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Vick S: Thank you for taking the time for letting us know your comments about our property. We appreciate your remarks and we will let know your observations to the departments involved for this does not happen again We will be glad to you, to have us on your hotel choices on your next visit to Guatemala, and have... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 3, 2014

The hotel is centrally located and across the street from the Hard Rock Cafe. The hotel is clean, and the lobby been recently renovated. As with many hotel they seem to renovate the lobby much before they renovate the rooms. My room was ok, but in need of a renovation to. Ring it to current standards. Try to get a... More 

Helpful?
Thank Jon F
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Jon F: Thank you for taking the time for letting us know your comments about our property We love to hear that our location was one of the most important factors and convenient for you. We appreciate your remarks and we will let the people involved know about them. We know you have many choices when it comes to... More 

Philadelphia, Pennsylvania
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed November 16, 2014

I arrived just before midnight. They couldn't find my reservation, even though I showed them a printed copy. It took me 15 minutes to check in. Hotel advertised free Wi-Fi, untrue, unless you came to the lobby, which had no seating. It also took 10 minutes to check out. When I got home, I found out the hotel charged me... More 

Helpful?
1 Thank alex c
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear alex c: Your observations are very important to us, we are thankful that you take your time to write us. We appreciate your remarks and we will let the people involved know about them, so on your next visit you can enjoy your stay, we also want to tell that our hotel policies grant access to free internet, extra... More 

brisbane
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 10, 2014 via mobile

Stayed one night prior to flying out. Check in was very smooth as was delivery of luggage to our room. Bathroom a little dated but overall the hotel is good value for money especially compared to the nearby Intercontinental which is not worth the extra. Lots of restaurants located nearby and good free shuttle bus to the airport every 30... More 

Helpful?
Thank WhamBrisbane
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear WhamBrisbane: We appreciate that you took the time to comment about our property. Comments from guests like you make us want to do our job better every day. we will let the people involved know about them, so on your next visit you can enjoy your stay. We understand you have a lot of choices when you book your... More 

San Pedro, Belize
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 5, 2014

I had an awesome weekend on this hotel. It has an amazing view of the volcanoes and mountains as well as the city. Chilly is my type of weather and this hotel has it. Very windy due to the buildings around but as I said, I loved it. Service was excellent except for one little thing. I call and requested... More 

Helpful?
Thank Rajiv N
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Rajiv N: Thank You for letting us know your comments about the weekend in our hotel. We are glad to hear that you enjoyed our property and our service was excellent. We apologize for the inconvenient with the towells, we have informed the departments involved, so that this situation does not happen again. We know you have many choices... More 

Costa Rica
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 28, 2014

Excellent location, accessible, good price and lots of shops around. The hotel is a very standard holiday inn hotel which has been remodeled recently. I have visited this hotel many times and it has been investing a lot on improving its image. Rooms are nice but a little more work could be done on cleanliness specially on the carpet. The... More 

Helpful?
Thank Huaizhi
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Miguel C: Thank you for posting your good experience in our hotel. As you mention in your comment, we have been remodeling our hotel to give our guests a better service and a better image for the hotel. We are glad that guests like you notice that and appreciate the changes in our property. We have read your comment... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 24, 2014

The Holiday Inn is a comfortable and safe space to begin a visit to Guatemala. The location in Zone 10 allows walking in the business and tourist zone and the prompt shuttle to and from the airport is reliable and easy to access at the airport. The hotel itself is quite spiffy, with views of the city and an outdoor... More 

Helpful?
2 Thank Michael T
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Michael T Thank you for taking the time to comment about our hotel. We are glad you like our location and you enjoyed your visit to our hotel and to our country. We look forward to see you soon again soon. Warm Regards, More 

Weston, Florida
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed August 10, 2014

I have stayed this year around 5 times in this Hotel, the experience has been always consistently fair at best, nothing to write home about. My May stay was the last one. I am still traveling to Guatemala but staying somewhere else. Even though my experience during my first stay was mediocre, I kept going back to gain points from... More 

Helpful?
1 Thank Marucha J
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear Marucha J: First of all we would like to thank you for sharing your experience with us. However, we are very concerned with what you experienced. Providing an excellent service to each of our guests is our main goal. Knowing that it has not been that way with you is a red flag for us. We want you to... More 

San Salvador, El Salvador
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 5, 2014

Excellent location! This hotel is almost at the middle of the best zone in town. You can go to fancy restaurants or have fun at clubs and everything is near you. The staff is great and breakfast was sooo good! I would definitely come back

Helpful?
1 Thank davidarf
oordonez, Front Office Manager at Holiday Inn Guatemala, responded to this review

Dear davidarf: We thank you for sharing us your experience of your stay with us. We are really excited to hear about your excellent stay. It is true that we are located in the best zone in Guatemala City. We are within walking distance from many interesting places such as restaurants, malls, entretainment places, and so on. We take pride... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more   less 

Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $89 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City
Hotel Style:
#9 Luxury Hotel in Guatemala City
#16 Business Hotel in Guatemala City
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