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Holiday Inn Guatemala

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Holiday Inn Guatemala
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339 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I travel to Guatemala City and since we had stay before at the Holiday Inn we decided to do it again. This hotel is in the middle of great restaurants and many other hotels but I like this one because is clean all the personnel are friendly, professional and efficient and I like the service to the... More 

Helpful?
Thank Guadalupe H
Muskego, Wisconsin
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited the Holiday Inn in Guatemala City on our way to Zacapa. I have travel extensively in Latin America for business and pleasure and rate this hotel one of the best I have stayed at. The construction mentioned in other reviews seems to be completed and the hotel looks modern and comfortable. We had a room on the 9th... More 

Helpful?
Thank Cheri M
Level Contributor
4 reviews
2 of 5 stars Reviewed 4 weeks ago

My wife and I, as well as my in-laws, had various experiences that did not make any of us feel like we would want to return or even recommend this hotel to anyone. We stayed there 3 different times during our month in Guate and every time, there was a tall and slender young man who did not handle our... More 

Helpful?
Thank Denik S
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Denik S. Thank you very much for taking the time to make your comments regarding your experience with us. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate... More 

Puerto Morelos, Mexico
Level Contributor
14 reviews
4 hotel reviews
3 of 5 stars Reviewed July 20, 2016

This place is clean, service is good , very nice situated and well organized, Me and my partner stayed just for 2 nights and every one was very helpful , the view was not amazing, can improve the safe in the room .

Helpful?
Thank TTHHIINNGGY
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear TTHHIINNGGY: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely, More 

Arlington, Texas
Level Contributor
235 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
2 of 5 stars Reviewed July 19, 2016

They are redoing the bathrooms. Ours was lovely but the loud, constant pounding from 7:30 am - 7:30 pm daily, even on weekends, as they work on other bathrooms was hugely bothersome. The noise traveled even though they weren't working on our floor. When we checked in, the receptionist assured us that we would hear no noise because they weren't... More 

Helpful?
Thank Texasmom04
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Texasmom04: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We know you have many choices when it comes to lodging and we hope that this experience will not prevent you from giving us the opportunity... More 

Seattle, Washington
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 11, 2016

Stayed at this hotel for 4 nights and really enjoyed this property. Room was clean and staff was very helpful. A bigger name brand hotel is across the street and double the cost which is really not needed at all. I would definitely return and stay at this hotel again on another visit to Guatemala City. Room service was fast... More 

Helpful?
Thank SeattlePoidog
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear SeattlePoidog: Thank you very much to prefer Holiday Inn Guatemala and for taking the time to make comments. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely, More 

Nottingham, United Kingdom
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed July 7, 2016

The Holiday Inn is located in Zona 10, which is convenient for the business districts and the airport. You also aren’t far from the zoo, artists market and museums either. There are a number of bars and restaurants in the local area. There is a Hard Rock Café which is directly across the road. Some nights of the week (Saturday... More 

Helpful?
Thank Akku_Nottingham
North Providence, Rhode Island
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 29, 2016

I had to spend the night there before leaving to the airport. I was shocked to say the least that they on y have shuttles to the airport until 10:30 /11:00 pm, only when available. Luckily the girl at the front desk was extremely helpful and arrange a shuttle for me and my coll ague. The lady at the bar... More 

Helpful?
Thank mromero28
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear mromero28: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. We would like to serve you at the next opportunity Warm Regards!!! More 

Antiguo Cuscatlan, El Salvador
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 26, 2016

This is one of those times when you pay for be near everything, although the place does not fit all your expectatives. Holiday Inn is the typical chained-brand hotel. A little bit expensive for its category, to say the truth. But it is placed in one of the best parts of Guatemala city, near a few malls, restaurants and night... More 

Helpful?
Thank carmengonzalezh
Brooklyn, New York
1 review
1 of 5 stars Reviewed May 23, 2016 via mobile

This hotel is centrally located and reasonably priced. However, no hotel I've ever stayed in has been more rude and illogical when it comes to visitors. No visitors are allowed in the rooms, even when accompanied by the hotel guest, without first registering at the front desk and paying an additional $100!!! This should be advertised up front so customers... More 

Helpful?
Thank B-Machine
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear B-Machine: Thank you very much for taking the time to make your comments regarding your experience with us. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate action.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more   less 

Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $89 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotwire, Priceline, Odigeo, Hotels.com and Travelocity so you can book your Holiday Inn Guatemala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City
Hotel Style:
#9 Luxury Hotel in Guatemala City
#16 Business Hotel in Guatemala City
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