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Crowne Plaza Guatemala

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Crowne Plaza Guatemala
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439 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Singapore, Singapore
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 18, 2013

The staff is extremely friendly and helpful. Edgar Alvarez was very efficient and friendly as were everybody else. They are quick to solve problems and anticipate your every need. Best value for money hotel in Guatemala.

Helpful?
Thank mschwarzg
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 28, 2013

I have the oportunity to stay at the hotel several times and the services is excellent the people are friendly and helpful I always enjoy stay with you and the location is perfect are near for the principal mall of the city. Marta B

Helpful?
1 Thank MartaLBR
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala again. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Respectfully, María Joseé Navarro Revenue Manager/ Groups and Conventions Manager More 

Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 10, 2013 via mobile

All in a very good place to stay. Clean and safe. Excellent proximate to the airport. Shuttle was great. Food was surprisingly good - buffet was fresh and tasty. The rooms could use an update - flat screen tv's, feather pillows, duvets, hvac units.

Helpful?
Thank Radjeff
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy... More 

Redlands, California
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 5, 2013

The room was nice, and the bathroom had everything I needed. We needed very early transport to the airport. Their shuttle runs every half hour starting at 4:00 am. It was perfect for us. They even had coffee, orange juice and pastries set up in the lobby at 3:45 am when we came down from our room. I had heard... More 

Helpful?
Thank smilinggoats
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best Regards, Maria Josee Navarro Portillo/ Revenue Manager/ Groups and Conventions Manager More 

Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 14, 2013

I would return to this hotel and I recommend it. It has a pool and Jacuzzi and food tastes very good. I recommend pasta with seafood. I had read reviews before that breakfast were good and they´re not good they´re rather excellent. We love breakfast there. Service was good.

Helpful?
Thank dmcastro81
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed July 10, 2013

This is a great place to stay when visiting Guateamala city. We first stayed here a year ago, and have been back twice more. The hotel itself is a little dated, but the staff are first rate, and in fact this is the most welcoming place we've ever been. Caleb Flores and his colleagues do their best to accomodate your... More 

Helpful?
Thank JohnS155004
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Receive a warm greeting from Crowne Plaza Guatemala team. Thank you for your feedback about your stay with us. If you have any conserns or questions do not hesitate to contact me. My email address is mj.navarro@cpguatemala.com.gt. and let me know if you are planning a new trip to Guatemala, it will be a pleasure to have you... More 

Miami
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 26, 2013

I had the opportunity to travel to Guatemala from the 18 to the 22 of June. I made the reservation for the Crowne Plaza Guatemala and it was very good, my arrival to the airport was not that good since my car reservation was not found. Fortunatelly I was lucky enough to be checked in by this professional lady I... More 

Helpful?
Thank Albertousky
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thaks for your comments. It's so good to know that you enjoyed your stay at out home. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager More 

Thunder Bay, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2013

This hotel is one star only. The building is in a bad condition, its carpets were very dirty and they smell to mould and urine, the tubs of this hotel leak after having a shower which cause a swamp in the bathroom. The staff is unfriendly.

Helpful?
2 Thank sirenalatina
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff... More 

Aguadilla, Puerto Rico
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2013

I stayed here on a 5 night stay on May. The Hotel decor is a bit outdated but apart from that the services was Excellent and the food service has pretty good too. Not a 5 star hotel but has a five star service. The hotel is close to Zona Viva where you can find great restaurants and hangout pleaces.... More 

Helpful?
Thank disairi
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments about aur service and food. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager More 

Mexico
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 21, 2013

The Hotel definitly need maintenance. The elevators dont work very well, the internet service is a nightmare, and the cold and hot water in the shower are bad label. Yes I waited 10 minutes openning both hot and cold water when I realized they were swap. I was really suprise this hotel can have the Crown Plaza brand name My... More 

Helpful?
1 Thank IvanMexico
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $106 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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