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Crowne Plaza Guatemala

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Crowne Plaza Guatemala
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439 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Igualada, Spain
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

I'm user of Crown Plaza Hotels and the first impression when we arrived at the Hotel was not so good, it is quite old, asking for a prompt renew; in the lobby there is a casino than doesn't helps to have a pleasant stay. The room are small and the bathroom too. The noise isolation is non-existent. I expected more... More 

Helpful?
Thank Morero
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments and your visit to our Hotel. Was a pleasure to serve you. Best regards, Lizeth de Amado Sales Manage More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Simple short stay Nice room Good service American food nearby Last stop close to airport A good traditional hotel following my stay in the city Would return I hAve nothing else to say - 200 words is too much That's all I've got If trip advisor wants me to do reviews they shouldn't force 200 words

Helpful?
Thank Michelle T
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We arrived here very late at night after flight delays. Their shuttle was waiting for us at the airport. Room was clean and comfortable. They even have a decent gym on the top floor. ATM machine in the lobby was nice to get some Quetzales so we didn't have to go to the bank first thing in the morning. There... More 

Helpful?
Thank Cindy G
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest , we appreciate your comments and preference to our services. Our main goal is to make our guests feel welcome and cared for , making your stay pleasant . We appreciate your business and hope you come back soon and visit us. Sincerely, Lizeth de Amado Sales Manager More 

Jamaica
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked because they offered a decent Senior discount and an airport shuttle. Room was dated but clean. The buffet (dinner and breakfast) was a little overpriced at roughly $20. However the staff were polite and hustled to provide service.

Helpful?
Thank ballewk
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. Let me tell you that we are in a renovation process in short time you can see all the changes. Was a pleasure to serve you. Best regards, Lizeth de Amado Sales Manager More 

London, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Well it did the job. We arrived at the airport late int he evening and stayed here for one night before heading to Lake Atitlan. It took ages (30 mins) for the courtesy bus to come, ages to check in and the room was dull and dingy. Still, it was a bed for the night. Just don't go here expecting... More 

Helpful?
Thank Catherine S
Newcastle, Australia
Level Contributor
57 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed July 20, 2016 via mobile

This hotel is located just a short drive to the airport and is perfect if you have an early morning flight. The hotel provides a free shuttle service to and from the airport leaving every 30 minutes. My room was a very good size although it required modernisation as many of the inclusions were quite dated. The bathroom was compact... More 

Helpful?
Thank Leon S
Chata A, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Customer Best regards . It is very pleased to receive your comments , we appreciate . I inform you that we started a remodeling stage in all our areas . We expect you can visit us again Sincerely, More 

Toluca, Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 13, 2016 via mobile

Needs lots of maintenance , old and very noisy air conditioning in the room. Dirty carpets in every hallway. Maybe it was a good hotel a long long time ago! Elevators are in really bad shape and the pool it's not nice at all, you don't want to swim there. Only good y the people and service kindly offered.

Helpful?
Thank enriqueman
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest , we appreciate your comments , which are of great importance to us. Let us inform you that we started with the total change of our elevators which will be Ready one later than one finales September , one of them in a week . Additionally we are in a stage of remodeling in all areas of the... More 

Pompano Beach, Florida
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 2, 2016

Very good. Best Squash & Ginger soup in Central America!! Great Hotel. The rooms are very clean and neat, all the necessary amenities are complimentary. The service is very friendly and professional. The ambience is very attractive.

Helpful?
Thank Emrori
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our service, food and friendly staff. Was a pleasure to serve you. Thank you for your choise. We hope you can back very soon a vist us again. Very truly yours, Lizeth de Amado Sales Manager More 

1 review
3 of 5 stars Reviewed June 23, 2016 via mobile

The room was not as nice as I expected. The room was nice and clean, but not very big. There are no nice restaurants nearby. I guess we could've walked in the rain for 8 blocks or taken a taxi. Thank goodness the hotel restaurant has a wonderful buffet for dinner and breakfast. It was worth the wait to eat... More 

Helpful?
Thank Carla M
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. Was nice to serve you and better you taste our meals in the Volcanos Restaurant. Let us know when you will back to give you a better room. Best regards, Lizeth de Amado Sales Manager More 

San Francisco, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 5, 2016 via mobile

Hotel is in a good location. Half a mile from the airport. The hotel has free shuttles. Very nice and clean property, free coffee in the morning. If you wish you can take a bus 'Transportes El Sol' from the hotel to El Salvador and Nicaragua. The bus leaves at 3pm and at 230am. It cost $28.00. The hotel is... More 

Helpful?
Thank jhnolasco
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments and your choice to visit us. Is nice to know that have a good stay and service. We hope you can visit us again as soon as you can. best regards, Lizeth de Amado Sales Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $106 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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