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Hilton Garden Inn Guatemala City

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Hilton Garden Inn Guatemala City
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145 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Kalamazoo, MI
Reviewed 4 days ago NEW

The hotel in my opinion went from excellent to poor this past July I stayed here for 3 weeks and although we had a few issues for example the air conditioner and visitors getting into the hotel I felt like management went out of their way to rectify the situation and I was very pleased whenever I left fast forward...

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Helpful?
Thank Donnie3217
Santo Domingo, Dominican Republic
Reviewed 6 days ago NEW

this is a reformed hotel, some problems with elevator, a bit old, not big but very good placed, near airport and nice neighborhood. Restaurant are very interesting with typical food. People are very nice and kind.

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Thank jnynyn
La Libertad, El Salvador
Reviewed 1 week ago NEWvia mobile

I stayed at this property for three nights with my family and we had an excellent experience. The rooms are very comfortable (we had two standard rooms with double beds each) for two or three adults in each. Cleanness is a signature of the property I would guess. The rooms are always clean and they change towels and clean the...

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Thank GerPalac
Lima, Peru
Reviewed 1 week ago via mobile

In the bar of this hotel, the best rum they have is Zacapa 23, but they billed as Zacapa Centenario; which is 50% more expensive. The waitress told that computer has only one option for Zacapa and "nobody complains before"; while a waiter in the background tried to explain me "all Zacapa are 'Centenario'" which is an open lie. BTW,...

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Thank Farid_Matuk
Rosemount, Minnesota
Reviewed 1 week ago via mobile

Nice hotel in a good location. Rooms were clean but maids turned off A/C everyday. Many restaurants within walking distance. Courteous staff. Resturant inside hotel has good food. Shuttle service to the airport is reliable.

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Thank JMikeTh
Toronto, Canada
Reviewed 1 week ago via mobile

this hotel is within a 10 minute drive to the airport (note: free shuttle, but arrange through the hotel via phone, I could not find an email address for the hotel and the US/CAN customer service line can't arrange it) the hotel itself is not big, it only has 5 floors but it really does have all the amenities you'd...

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Thank WorldTraveler503
Reviewed 3 weeks ago

We stayed at the Hilton Garden Inn for a week's vacation in Guatemala. I travel quite often, and was very pleased with the stay. The staff couldn't be nicer or more helpful. Much appreciation goes to Claudia Solares, who communicated with me long before we arrived. She helped with tours, answered all questions thoroughly and patiently, and was very positive...

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1Thank kim n
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. Please count on us to assist you with the best options during your future stays. Kind Regards,

Reviewed 3 weeks ago

arrived late and checked in with front desk Diego. he gave me all information i need. On next day, Gabriela helped me to book a bus to San Salvador. Room was very clean. I received an excellent service. Thank you.

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Thank Mike L
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Mike, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. For any special requirements you can contact our team. We would love to see you again!

Raleigh, North Carolina
Reviewed 5 weeks ago

This was my third stay in Guatemala City and the Hilton Garden Inn. The hotel is safe, the staff is great and the rooms are very clean and modern. The restaurant was very good as well. I will always stay at this location when traveling to Guatemala City.

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Thank Leslie V
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Leslie, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. We would love to see you again!

Los Angeles, California
Reviewed November 5, 2016 via mobile

The Staff is incredibly courteous and they provide awesome service. I was happily surprised. Great service at check-in and at the restaurant / bar, even at 10 pm! Rooms are excellent, great value hotel. Will stay here when on business in Guatemala City.

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Thank alfredoMauricio
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Alfredo, We value your comments, they are really important to us. We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. Please count on us to assist you with the best options during your future stays. Kind Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the financial and business district, the new Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport(On request), just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center. Our Guatemala City meeting rooms are perfect for your next conference or training session - ask about our A/V equipment rental. Invite up to 250 guests to a wedding ceremony in our beautiful outdoor gardens and a catered reception in the ballroom. ... more   less 

Additional Information about Hilton Garden Inn Guatemala City

Address: Calle 7-65 13, Guatemala City 01009, Guatemala (Formerly Hotel Princess)
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $91 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Guatemala City 3.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Guatemala City staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“how elevator are slow, better choose rooms in first floors.”
 of 5 bubbles jnynyn, 6 days ago | Read review
“The patio doors silence noise from the street, which can be very noisy.”
 of 5 bubbles kimn566, 3 weeks ago | Read review
“Fifth floor rooms are very quite south facing rooms even better. One note the one elevator to the top floor is very slow.”
 of 5 bubbles richardk88, Aug 8, 2016 | Read review
“pick another hotel”
 of 5 bubbles 364lindseyd, May 28, 2016 | Read review
“Hotel floor plan designs make the rooms quiet and enjoyable.”
  • Lovely heart shape flower arrangement along with wine, made an overnight stay delightful.
  • The detail in the bed created a romantic ambiance for our nephew's honeymoon night.
  • Our request was fulfill sharp and neat to make our nephew's honeymoon night unforgettable.
 of 5 bubbles 443zenaa, May 9, 2016 | Read review
5 of 5
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