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7 Avenida 15-45 Zona 9, Guatemala City 01009 Guatemala
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Barcelo.com
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Guatemala City
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 84 hotels in Guatemala City
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.3
2022 Travelers' Choice Best of the Best
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:EXTRA 10% OFF
2718Reviews46Q+A100Room tips
Traveler rating
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Most Recent
3ymph6xa1y wrote a review Sep 2022
1 contribution
This hotel and staff exceeded my expectations. First class hotel. Location was perfect. I have already told my family and friends that Guatemala is a beautiful country and the Barcelo Guatemala City is the place to stay.. Hands down.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NorthStar635394 wrote a review Jul 2021
6 contributions1 helpful vote
Hotel's Favorite
This is our second time we stayed at this hotel and it is awesome! This hotel is very clean, has high security, very comfortable beds, it's close to everything . The staff are all very helpful, professional and friendly. This is a great place to stay for the value, I highly recommend it.
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Date of stay: June 2021
Value
Location
Service
Room Tip: Room with a balcony, facing the front entrance are nice, as they have a great view of some of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded Jul 5, 2021
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel N wrote a review Sep 2022
3 contributions
The front desk agent was friendly and answered all of our questions on visiting Guatemala City. The hotel facilities and guest room was very clean. The restaurant servers were also friendly snd wanted to please us. The piano player in the lobby each night was awesome.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Greg wrote a review Sep 2022
Ansonia, Connecticut36 contributions15 helpful votes
+1
We loved Barcelo Guatemala City hotel. We arrived around 7 pm at the airport, the shuttle driver was already waiting for us at the arrival area, the hotel had nice, clean van and it’s only 5 minutes from the airport. Fast check in, the hotel is big and clean, our room was on the 8th floor with 2 balconies. We had a king bed and they provided us with 2 bottled water and a tray of fruits. They have a pool but we didn’t have enough time to enjoy it. Breakfast was very nice, they have different guatemalan food choices for breakfast everyday like fajita, plantains, beans. They also have the usual eggs, bread, cheeses, yogurt, cold cuts and lots of fresh fruits. The servers were so kind. We also ate at the restaurants inside the hotel, Kyoto for japanese cuisine and Strikers for american food. We exchanged currency at the front desk everyday since we don’t know how much money we will spend for every tour. We made Barcelo our base hotel and took tours everyday. We did Hobbitenango, Antigua, Chichicastenango, Guatemala city tour and Lake Atitlan with San Juan la Laguna, which we all booked via Viator, we were lucky that most tours it was only the 2 of us. There is a supermarket Paiz just one block from the hotel where we bought drinks and snacks. The area is very safe and the hotel has 24/7 guards at the lobby and gate. We also booked the shuttle going back to the airport, our flight was at 6am and we took the first shuttle at 4 am, plenty of time to get to the airport, security and immigration. Thank you Barcelo for the great stay and we hope to come back soon!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pioneer59045580711 wrote a review Sep 2022
1 contribution
I’ve been traveling to Guatemala for over 30 years and the Barceló is by far my favorite hotel. Exceptional service, the staff could not be nicer or more helpful. Great swimming pool and breakfast buffet, and close to the airport.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JAFIP0822 wrote a review Sep 2022
1 contribution
Overall experience was amazing. Clean and extremely well kept hotel. Amenities are out of this world, and the staff was helpful beyond belief. After staying in many hotels for business in Guatemala, this is definitely one of the best.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
salvador725 wrote a review Aug 2022
1 contribution
I stood three days at Barcelo and I enjoy the stay. I used the pool and the gym at location. I met some nice people while using the pool. The breakfast was very good and the staff provided great service. I have stay at Barcelo three times.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin C wrote a review Aug 2022
26 contributions6 helpful votes
I have stayed at this property many times over the years and used to live in Guatemala, but have to say the hotel does need some IT rehab in their rooms (no USB connections) and can re-do the carpet and furniture as it is VERY dated and dark. I had a problem with my credit card that was used only for incidentals at the hotel, which was limited to one breakfast for me, which cost around 12 USD. My credit union cut off my card due to the charge for incidental being in Guatemala, and upon check out I received warnings for multiple charges on my card from the hotel. Keep in mind the room was paid in advance to Expedia with another credit card. When I got back to the US, I got an email from the hotel saying I was being charged 1200 Quetzales, which is about 150 dollars on the card Expedia had on file to pay for my room. I did not give Expedia permission to give anyone my card and the charge outstanding was only 12 dollars for one solo buffet breakfast. Why did Expedia give my card to the hotel, when I could have dealt with the hotel upon my return and paid the 12 dollar charge? I consider this a violation of my personal credit privacy and was not advised by Expedia that they had given my card number to the Barcelo. Poor Expedia. I am not. trying to resolve this overcharge and will contest this charge.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 2 weeks ago
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rbalfo855017 wrote a review Aug 2022
1 contribution
We've used the Barcelo before when taking early flights or returning late at night to Guatemala. The shuttle service is excellent and the staff are very polite, helpful and hard working. The rooms and beds are very comfortable and quiet. We will definitely use the Barcelo again in the future and would really recommend it. Oh and the breakfast was delicious!
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded Aug 24, 2022
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eduardomonterrosolo wrote a review Aug 2022
1 contribution
The best pool in the city, All the staff so kind and friendly and the Barceló loyalty program really brings benefits, if you want to stay in the city of Guatemala, it is surely one of the best accommodation options, it is also super close to the airport.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded Aug 10, 2022
Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$76 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Frequently Asked Questions about Barceló Guatemala City
Which popular attractions are close to Barceló Guatemala City?
Nearby attractions include Plaza Espana (0.3 miles), Parque Las Americas (0.2 miles), and Monumento a Cristobal Colon de Thomas Mur (0.2 miles).
What are some of the property amenities at Barceló Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, SPARTAN Grill & Deli, and Carpaccio Restaurant.
Are there opportunities to exercise at Barceló Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barceló Guatemala City have an airport shuttle?
Yes, Barceló Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Barceló Guatemala City have airport transportation?
Yes, Barceló Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.