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Barcelo Guatemala City

7 Avenida 15-45 Zona 9, Guatemala City 01009 Guatemala
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Traveler (841)
360
Panoramas (39)
Room & Suite (418)
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About

#8 of 94 hotels in Guatemala City
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.3
2023 Travelers' Choice Best of the Best
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Refrigerator
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, Spanish
See what other travelers are saying
  • Susan P
    Kota Kinabalu, Malaysia24 contributions
    Kind help in difficult times
    This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
    Written March 23, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: March 2020
    Written March 19, 2020
  • Laurie EY
    Kyiv, Ukraine167 contributions
    I understand now why this hotel is so highly recommended!
    From the beginning I was impressed and it continued to grow during each interaction with staff at reception, luggage handling, doormen, business center and housekeeping. Everyone was professional, friendly and helpful - going out of their way to show courtesy. The rooms were excellent, beds comfortable, bathrobes cozy and great wifi.
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
    Written February 13, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Written February 12, 2020
  • Rob C
    San Jose, California2,115 contributions
    A very nice Hotel, especially for the price
    This was a short but an excellent stay in Barcelo in Guatemala City. THe Hotel is located close to the airport and a few blocks from the safe and modern Zone 10 where many shops, restaurants and bars are located. The room was very roomy and furnished in a classic fashion with a writing desk, two sitting chairs and a king bed that had two nightstands. There was a safe, TV, air-conditioning, WiFi, iron and hairdryer. All in good working condition. Bathroom was large and included various kits provided by the hotel. The reception area and lobby are large and include two restaurants and a bar along with some shops offering local products.Front dest was exceedingly helpful. COVID precausions were strictly adhered to, as far as I could tell.
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
    Written April 13, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: April 2021
    Written April 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2975Reviews47Q+A100Room tips
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Most Recent
hljuarez wrote a review Sep 26
1 contribution
It was so much fun being there, I will do it again soon. The amenities are great. The food used to be a little bit better, but still really good. I am hoping to bring my family back to Guatemala soon.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded yesterday
Estimado Huésped, Gracias por compartir su experiencia en Barceló. Sus comentarios son muy importantes para continuar trabajando en la mejora de nuestros servicios e instalaciones. Esperamos verle pronto en el Barceló Guatemala City Hotel. Saludos cordiales.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
djmagikjuan wrote a review Sep 21
Cranston, Rhode Island1 contribution
Great staff.. location.. cleanliness... staff is very courteous and able to help at any time... great bakcony view.. Overall service was excellent. Will definitely be staying here again on my next visit to Guatemala
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GrandTour542717 wrote a review Sep 19
1 contribution1 helpful vote
I liked the towels. Shuttle was full to the airport, had to use Uber. Location was a 20 min drive to airport at 7am. Avg hotel. Small TV. High priced restaurants. Welcome beer was poor. Service not great, where to go for free welcome drink was a riddle. (we speak Spanish)
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChaitanyaMudgal wrote a review Sep 16
Lexington, Massachusetts40 contributions15 helpful votes
Having stayed there before, I was very disappointed by the front desk. They were genuinely unhelpful in trying to help with check in and with trying to provide good customer service. They made us wait for more than 2 hours to check in and refused to let us use the pool after check out (stating hotel occupancy). We could see very clearly that the pool was essentially empty. How can the hotel justify not letting a customer who spent a lot of money at the hotel, not use the pool just because they just checked out...is utterly disappointing and suggests poor customer service.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cgreen05171 wrote a review Sep 13
1 contribution
We stayed at the hotel based on reviews. It was easy to get a reservation both the check in and check out process was quick and effortless. Everyone we encountered was extremely professional and kind. You can tell they all value customer service. Food was excellent and plentiful. Accommodations were very comfortable. The location was ideal. Very close to the airport and the zoo. We did arrange a car service through the hotel which was very affordable with exceptional service. We would absolutely recommend this hotel and plan to stay here on all of our trips to guatamala.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willie B wrote a review Sep 11
Sarasota, Florida43 contributions54 helpful votes
All hotel staff are friendly except for the reception/desk staff. These people raise rudeness to an art form! Incorrect information intentionally given about hotel shuttles to cause us extra inconvenience and expense, wrong room given with a curt "you aren't guaranteed the room you pay for online" and then they made us wait all day long to get the correct room supposedly because it was being cleaned - yet it was still dirty when we finally got into the new room after 4:00PM. Hotel was given the opportunity to correct these issues and chose to ignore my complaint. Never again.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patrick S wrote a review Sep 8
falls church, va15 contributions6 helpful votes
Barcelo Guatemala City is, by far, the best hotel we have stayed within the city. Great rooms and service with many having spectacular views of the volcano and the cityscape. It's located near the airport making it convenient for travel and has several spacious room types for which to choose. Prices are excellent and the staff goes above and beyond to ensure your stay is excellent. The dining amenities are great with a good variety of choices and reasonable prices. It is, without a doubt, the best valued hotel there that caters to each guest as family.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 days ago
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
battersea90 wrote a review Aug 2023
Sydney15 contributions20 helpful votes
Arrived in the early hours of the morning after flight from LAX. Taxi ride (USD12) from the airport took around 10 minutes. Check-in was seamless and the room was clean, functional with everything you need. Had breakfast in the restaurant both mornings, Very busy with locals on the Sunday morning but food was replenished and of good quality. Used the gym and the pool, both of which were fine. The area around the hotel has numerous restaurants, a supermarket and pharmacy. Staff were friendly and there are plenty of English speakers on staff if your Spanish isn't great.
Read more
Date of stay: August 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 4 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davidorfa23 wrote a review Aug 2023
1 contribution
We were in Guatemala for 10 days and stayed in 4 different hotels due to traveling to different parts of the country. We enjoyed our stay at BARCELÓ Guatemala the most! Comfortable beds and rooms, good food at the breakfast buffet, and kind staff, an overall pleasant experience- we did not spend time at the pool or hot tub cause we we’re spending a lot of time with family. Would recommend BARCELÓ to others
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 4 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hvelizmarco wrote a review Aug 2023
Montreal, Canada1 contribution
We enjoy our staying at the hotel , specially the room service, the food and drinks are very good,this is our 6 time , we have plans again this year to come back with other friends and family,definitely we will come back again .
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 4 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
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Not the right property for you?
There are more places to choose from in the Guatemala City area.
PRICE RANGE
$87 - $103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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BARCELO GUATEMALA CITY $71 ($̶9̶9̶) - Updated 2023 Prices & Hotel Reviews

Frequently Asked Questions about Barceló Guatemala City
Which popular attractions are close to Barceló Guatemala City?
Nearby attractions include Plaza Espana (0.3 miles), Parque Las Americas (0.2 miles), and J and M Cigars (0.3 miles).
What are some of the property amenities at Barceló Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Guatemala City?
Conveniently located restaurants include Gianni's, Restaurante El Cafetal, and SPARTAN.
Are there opportunities to exercise at Barceló Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barceló Guatemala City have an airport shuttle?
Yes, Barceló Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Barceló Guatemala City have airport transportation?
Yes, Barceló Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.