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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Guatemala City
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 75 hotels in Guatemala City
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure.
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Room & Suite (303)303
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Spanish
Location
Full view
87Good for walkers
Grade: 87 out of 100
36Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
2634Reviews42Q+A100Room tips
Reviews
Traveler rating
- 1,382
- 871
- 223
- 91
- 67
Time of year
Traveler type
Language
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- English
Popular mentions
Have stayed here many times on past(12+ in last 18 months), usually some hiccup in service, but major issue with room service: food mostly takes 1 hour or more, orders incorrect, not hot . Staff has been good so far.
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Date of stay: March 2021Trip type: Traveled with family
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
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+1
Hotel's Favorite
Everything was excellent. So close to the airport and many restaurants nearby. Staff are very professional. Some were with limited English skills but try to understand you. As you enter the hotel, they sanitize your bags and take your temperature. And they gave me a package of mask and sanitizer. Sanitizer stations through out the property. Felt very safe. Bedding and pillow were very comfortable. Fridge in the room was nice. Shampoo, conditioner and bath gel are in Eco friendly dispensers. Ordered room service for breakfast, which came in a very timely manner. Ordered a Guatemalan breakfast which was very good. Coffee was very good! And afterwords they called me to make sure that the food was okay. Pool was closed due to COVID. Gym was nice. I thought it was neat the way they had the ice dispenser. Overall very nice hotel. Highly recommend it.…
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Date of stay: September 2020Trip type: Traveled on business
2 Helpful votes
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded Oct 7, 2020
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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I stayed in the hotel with my Aunt. I suggested my mother, sister, and brother's family do the same, but we all had terrible experiences. My Aunt had an accident in the hotel by some stairs connecting to the outdoor patio and pool, which dont even have handlers and are risky for multiple accidents. We thought that the hotel could care more and asked if they could they by courtesy a breakfast to her to the room. She had to be taken on a wheelchair to the room the night of the accident. I was going to get a call with the confirmation, which never happened. I went to the lobby to confirm, and the reaction from the receptionist was terrible. "She said we checked on the cameras, and it was my Aunt's fault for not paying attention, so they denied her breakfast. I am talking about a 5-star hotel that thinks is too much for a guest who was not filing a lawsuit. My grandma passed away, and we were not at our best. On top of this, the hotel made us feel bad and never apologized, but we did get a free breakfast voucher after having an extensive investigation—what a cheap customer service. The Front desk staff (sadly women) from April 5th through April 10th were terrible lacking customer service and empathy.…
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 2 weeks ago
Dear Guest, We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
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I booked a room for my wife at this hotel/city from 4/5/21 to 4/10/21 and the customer service experience from the FRONT DESK LADIES was the worst she has experience in all "3+ stars" hotels. They were really rude, unwilling to help and made really bad comments about guests. Hard to believe that when you have your family on a "nice" place they have to experience this kind of service, specially when you travel due to a family death.
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Date of stay: April 2021
Value
Location
Service
Room Tip: Do not book here
See more room tips
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 2 weeks ago
Dear Guest, We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
Read more
Great pool and jacuzzi, fantastic selection at the breakfast buffet, traditional and North American foods. Clean comfortable rooms, shower with excellent water flow and pressure, sports bar in lobby and Japanese style sushi . I’ve been a return customer for over 10 years and barcelo has earned my loyalty as a customer. I usually dread hotels while traveling but I look forward to staying at barcelo.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
Read more
PRICE RANGE
$90 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Claim Your Listing Frequently Asked Questions about Barcelo Guatemala City
Which popular attractions are close to Barcelo Guatemala City?
Nearby attractions include Parque Las Americas (0.2 miles), Monumento a Cristobal Colon de Thomas Mur (0.2 miles), and Bar Mancha (0.3 miles).
What are some of the property amenities at Barcelo Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barcelo Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, Kacao, and Casa Chapina.
Are there opportunities to exercise at Barcelo Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barcelo Guatemala City have an airport shuttle?
Yes, Barcelo Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Guatemala City?
The staff speaks multiple languages, including English and Spanish.