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Barcelo Guatemala City

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Traveler (859)
360
Panoramas (39)
Room & Suite (418)
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About

#9 of 58 hotels in Guatemala City
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.3
2023 Travelers' Choice Best of the Best
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
City View
Languages Spoken
English, Spanish
4.5
4.5 of 5 bubbles3,073 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Barceló Guatemala City hotel garners a variety of opinions from guests regarding its service, ranging from commendable professionalism to instances of unresponsiveness. The hotel's cleanliness generally receives accolades for contributing to a pleasant stay. However, the rooms are often criticized for being dated and lacking modern technological conveniences, with some guests also highlighting noise disruptions. Its strategic location near the business district and airport, along with safe environs, is appreciated by travelers. Yet, the value proposition is marred by inconsistent pricing and unexpected fees. While the lobby impresses with its elegance, it contrasts with the rooms which many feel require revitalization. Amenities are well-regarded, though calls for updates, such as USB outlets, are recurrent.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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3,073Reviews47Q+A100Room tips
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Judith G wrote a review Apr 2
Saint Louis, Missouri144 contributions96 helpful votes
Fine, international style hotel. My only complaint was the long wait time to check in - about one half hour. The line wasn't even very long, about 5 individuals or groups in front of us. But the process took forever. Children in line got impatient. We like to stay here before international flights because the free shuttle to the airport is reliable (airline crews often stay here).
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 1 week ago
Dear Guest, Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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iwan858 wrote a review Mar 2024
De Lier, The Netherlands1 contribution
Near to the airport, but rooms not really clean and quite average. No five star experience. Rooms quite small, bathroom out dated and not really clean. Carpet average, though a good and comfortable bed.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharon M wrote a review Mar 2024
Houston, Texas1 contribution
The music at the pool area is excessively too loud. I love sitting there to enjoy the sun or food by their pool restaurant and always get a headache. They should turn it down 2-3 levels down. Also, I ordered chicken fiorentina to go, and the rice was too hard, it felt like plastic texture, and the amount of the rice was small. I do wish, they turn down the music by the pool soon, so people can relax.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FerMarArr wrote a review Mar 2024
Fort Lauderdale, Florida16 contributions7 helpful votes
Always a pleasant experience when you settle into your rooms and beyond. The check-in process is somewhat slow and tedious, but once you get your room keys, you're good to go. Though somewhat dated, their regular rooms are very clean and comfortable. I would recommend updating the electric outlets to include USB connectors for charging devices. I've tried two of their restaurants, La Fuente and Strikers, and both hit the spot just about right, as the food selection and quality is very good. The airport shuttle service is quite good and reliable. I'm not sure if it is always available, as I was once told that if it filled out (despite having a reservation), I would have to take one of the (very expensive) hotel taxis or get Uber service. Make sure you reserve your spot. Although I've never used them, the pool and jacuzzi seem very nice. There's also a huge spa center, but I can't speak to it because I haven't used it either. The pool area is quite nice to hang out, and to get a quick bite or drink from The Pergola bar. All in all, the Barceló Guatemala City is a very nice place to stay when in the city. Its closeness to the airport is a huge plus.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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atafa1734 wrote a review Mar 2024
Denver, Colorado14 contributions4 helpful votes
Good location for being close to the airport. The rooms and common areas look worn out and are in need of a refresh. We used the business center meeting room. I was not allowed access before the booking time to set up my materials and the room was uncomfortably hot. The thermostat was locked at so I could not adjust the temperature. Hotel room keys are easily deactivated causing me to return to the front desk 5 times in less than 24 hours. Each time I was told I shouldn’t put my room key near my cell phone, which I know and wasn’t doing. The music in the sports bar is incredibly loud drowning out any conversation you might want to have. When we asked if it could be turned down we were told no that it was preset and they had no way of adjusting it. Over all if you’re looking for a cheap place to stay close to the airport, it’ll do. You get what you pay for and next time I think I won’t take the recommendation from other colleagues.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick S wrote a review Mar 2024
falls church, va17 contributions6 helpful votes
Beautiful hotel near the airport with fantastic service all-around. Great choice of cuisines within the hotel and many other amenities. I previously stayed at both Hiltons and the Camino Real (Marriott) however, overall Barcelo is far more welcoming and secure.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vicdavmom wrote a review Mar 2024
Sanford, Florida1 contribution
Overall love this hotel. The location for my needs is excellent. Also like the fact that it is so close to the airport and the free hourly shuttle to the airport. Staff is amazing - very friendly, extremely polite and professional. My only problem is that rooms are old, carpets are worn, bathroom shower walls leak due to age. Rooms need to be renovated asap.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alfie H wrote a review Mar 2024
1 contribution
We had a bad experience with this hotel, we asked for an early check-in. They gave us one but did not inform us that they were charging us $60US for it. The receptionist that made this mistake lied about it to her management. They believed her and would not refund anything. It’s not as though we would just make this up ourselves. The room they gave was also not as per the description in Booking .Com. So would not recommend this hotel to anyone. Also the location was not good. All in all we were very disappointed
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Just be very that you check everything before you pay, they are not trust worthy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 3 weeks ago
Dear Guest, Although we are very surprised and dismayed by the content of your opinion regarding your visit to our Barceló Guatemala City hotel, you can rest assured that your comments have been addressed and reviewed by the entire hotel management team. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PVH65 wrote a review Mar 2024
New Jersey100 contributions76 helpful votes
We found the Barcelo in Guatemala City to be adequate for our 2 nights there. It was inexpensive when compared to other major hotel chains in Guatemala. Our room was a bit dated and the bathroom in particular looked like it was in need of a refresh, but everything was functional. Breakfast was served in a room with no windows and no decor or character. It was odd. There is a pool available outside. The hotel is conveniently located in the city.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to review our hotel. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Happiness41886439453 wrote a review Feb 2024
Hialeah, Florida3 contributions
I have stayed at other Barcelo Hotels, but this hotel in Guatemala city was subpar. When I showered for more than 5 minutes, there was a puddle of water in the bathroom. The employee who checked me in, charged me an additional 150 dollars for my stay......the staff also said that all we had to do to get the free shuttle service was to stand outside, the day of the flight the driver said I needed an appointment.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Channel Manager Guatemala, Ventas at Barceló Guatemala City
Responded Feb 28, 2024
Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again, so we can offer our quality services beyond your expectations. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$91 - $119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BARCELO GUATEMALA CITY $71 ($̶9̶9̶) - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about Barceló Guatemala City
Which popular attractions are close to Barceló Guatemala City?
Nearby attractions include Plaza Espana (0.3 miles), Parque Las Americas (0.2 miles), and J and M Cigars (0.3 miles).
What are some of the property amenities at Barceló Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Guatemala City?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Barceló Guatemala City?
Conveniently located restaurants include Gianni's, El Arte Steak House, and Restaurante El Cafetal.
Are there opportunities to exercise at Barceló Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barceló Guatemala City have an airport shuttle?
Yes, Barceló Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Barceló Guatemala City have airport transportation?
Yes, Barceló Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.