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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Guatemala City
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 69 hotels in Guatemala City
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure.
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Room & Suite (279)279
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
Full view
88Good for walkers
Grade: 88 out of 100
35Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
7 Avenida 15-45 Zona 9, Guatemala City 01009 Guatemala
Getting there
Rental CarsSee rental cars from $20/day
2,600Reviews41Q+A100Room tips
Reviews
Traveler rating
- 1,362
- 864
- 221
- 89
- 64
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Popular mentions
The location is perfect with easy access to surrounding areas and main center. Strong wifi. Express services. Very very respectful and professional staff. Amazing breakfast. All facilities that you want are there. SPA, GYM, pool, gift&grocery shop, vending machines, business centre, Cafe and restaurants. Room was clean, tidy and spacious. Noticed in rooms that no enough power sockets to use and only one near the bed.. always in Barceló chain of Hotels the provide USB connections in the room, however its not available in this Hotel. Faced a big issue of water disconnection from 1 pm to 8 pm which was bad.
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Date of stay: March 2020Trip type: Traveled with friends
Helpful
Responded Apr 13, 2020
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
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Hotel's Favorite
From the beginning I was impressed and it continued to grow during each interaction with staff at reception, luggage handling, doormen, business center and housekeeping. Everyone was professional, friendly and helpful - going out of their way to show courtesy. The rooms were excellent, beds comfortable, bathrobes cozy and great wifi.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Rooms facing the pool are probably quietest
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Helpful
Responded Feb 13, 2020
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.
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Date of stay: March 2020
Value
Location
Service
1 Helpful vote
Helpful
Responded Mar 23, 2020
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
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Excellent breakfast buffet; Giovanni and all of them treated me light a king. They are very polite and fast. My room phone was out of order and in 10 minutes was ready. The Room service very good, nice and polite.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Responded Mar 16, 2020
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
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We stayed 2 nights at this hotel; here the issues we experienced: 1-Bathroom door didn’t close 2-Breakfast is basically bunch of fried stuff (bacon was like eating a sandal) 3-Second night next room guest were really loud till 3 am, went down to reception to get some help and they didn’t do anything at all (their solution was to move us to another room at 3 AM, had to pack all our stuff back without any help) 4-We came back after check out (1 pm) to wait for our flight (10:30 pm) and when we asked for use the pool to make some time while we wait they did not allow us just saying “no, only guest” when we already stayed 2 nights as mentioned before!!!! 5-also hotel facilities looks old and lack of maintenance When u pay more than $250 for 2 nights u are expecting to have a good service and be treat with respect! By letting people to use the facilities ones checked out u also can get more revenue and positives comments on social media... THIS IS NOT THE CASE! Don’t stay in this hotel, there’s a lot of options in the same area like Radisson, Intercontinental and more! Thanks for nothing! …
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Responded Mar 16, 2020
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.
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PRICE RANGE
$90 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Claim Your Listing Frequently Asked Questions about Barcelo Guatemala City
Which popular attractions are close to Barcelo Guatemala City?
Nearby attractions include Parque Las Americas (0.2 miles), Monumento a Cristobal Colon de Thomas Mur (0.2 miles), and Bar Mancha (0.3 miles).
What are some of the property amenities at Barcelo Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barcelo Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, Casa Chapina, and Kacao.
Are there opportunities to exercise at Barcelo Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barcelo Guatemala City have an airport shuttle?
Yes, Barcelo Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Guatemala City?
The staff speaks multiple languages, including English and Spanish.