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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Guatemala City
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 80 hotels in Guatemala City
Location
Cleanliness
Service
Value
Travelers' Choice
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
Full view
88Good for walkers
Grade: 88 out of 100
37Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
7 Avenida 15-45 Zona 9, Guatemala City 01009 Guatemala
Getting there
Rental CarsSee rental cars from $14/day
2669Reviews44Q+A100Room tips
Reviews
Traveler rating
- 1,409
- 876
- 223
- 92
- 70
Time of year
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Selected filters
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- English
Popular mentions
It was a really nice hotel!!! Very fancy lobby, AWESOME POOL and Hot tub. WOW What a breakfast buffet and omelette !!!!! Our breakfast everyday was really really good!!!! Not the normal hotel breakfast. Lots of variety everyday!!! With wonderful waiters Hugo and Giavanni . Loved getting to know them. It was nice to talk with them at breakfast. Their shuttle service was PHENOMENAL!!!! Vinney was an EXCELLENT DRIVER !!!!! We LOVED having him. Not only could he speak English he was funny and very informative and we felt very safe with him!!!! I don’t know what we would have done without Ariadnna there in transportation services. Got to know her a bit in our week stay. She was so helpful in arranging all our shuttle and taxi needs. She even went ABOVE AND BEYOND to help us in helping me with getting our covid test appointments scheduled. What a GREAT HELP they all were but especially those 4. We hated to leave when it was time to say Goodbye!!! Lots of security, shuttle from airport, and comfy beds too !!!!! LOVED OUR STAY THERE !!!!!!!!…
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Hotel's Favorite
Barcelo Hotel is outstanding in service and room comfort. Staff is helpful, friendly, and keen on security. Their morning breakfast buffet should not be missed! We will stay here again next time!!! Great location too...only 5 minutes or so from airport.
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Date of stay: July 2021
Value
Location
Service
2 Helpful votes
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded Jul 22, 2021
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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Elegant but very dated hotel. Bad guest service. Their system was down, so many guests did not get rooms by check-in time. When we got rooms, no key was provided, because of the system being down. We were pretty much locked in our rooms for one afternoon and night. The next day, I had to call to remind them I needed my room key. The room was nice, but many things wrong with it; the drainage in the tub wasn't working. The tub had one of those "Push in and push out" drainage stoppers. It did not work. I was trapped in dirty water before I could finish my shower. The Kleenex box incorporated on the wall was falling off (wish I had taken a picture of it). Uncleaned parts all over the bathroom. Not all the elevators were not working. When I wanted to call front desk to notify them of the tub issue, it turns out the phones in the room did not work. When the phone finally started working, the staff answering the phones were rude with an attitude of entitlement. I would not recommend this hotel to anyone. My first experience there a few years ago was bad, but because I believe in second chances, I decided to try them again. BIG regret. I was scheduled to stay for four nights, but left after the first night. They were unwilling to reimburse me when I spoke with them at the front desk, but I will talk to Expedia and my bank to see what can be done. DO NOT stay at this place.…
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Date of stay: August 2021Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Do not stay at Barcelo
See more room tips
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded Aug 5, 2021
Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.
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All the hotel staff was quick to provide assistance and to make sure my stay was nice. The food was absolutely delicious. I enjoyed time in the pool and will definitely recommend the hotel to friends and family members.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded Jul 30, 2021
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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Everything was clean, the staff were very nice and helpful and all of them spoke good English. The room service was incredibly tasty. The shuttle to the airport was prompt and fast. The whole place felt very safe as well.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tatiana Rodríguez, Propietario at Barceló Guatemala City
Responded Jul 26, 2021
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
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PRICE RANGE
$90 - $150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Claim Your Listing Frequently Asked Questions about Barceló Guatemala City
Which popular attractions are close to Barceló Guatemala City?
Nearby attractions include Plaza Espana (0.3 miles), Parque Las Americas (0.2 miles), and Monumento a Cristobal Colon de Thomas Mur (0.2 miles).
What are some of the property amenities at Barceló Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barceló Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barceló Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, Kacao, and Cafe Vienes.
Are there opportunities to exercise at Barceló Guatemala City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Barceló Guatemala City have an airport shuttle?
Yes, Barceló Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Guatemala City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Guatemala City?
The staff speaks multiple languages, including English and Spanish.