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San Gregorio Hotel and Spa

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San Gregorio Hotel and Spa
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101 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Washington DC, District of Columbia
Level Contributor
434 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
5 of 5 stars Reviewed May 7, 2016 via mobile

Depending on traffic, which can be horrible, this spa is 40-60 minutes from zone 10 in Guatemala City. It's a lovely get away upland from the city where's it's cooler. The views cam be lovely of the hills and volcanoes though it was too cloudy for me on a partly sunny day. There are 10 bungalows set on a hillside... More 

Helpful?
Thank cfuller603
1 review
4 of 5 stars Reviewed April 20, 2016

We loved the private bungalows at the hotel. We stayed in No. 1, and our view wasn't the best, but we still really enjoyed it. Our room was clean and comfortable. We spent most of our day at the spa and pool facilities. They were very clean and nice. We both got massages and our nails done. It was very... More 

Helpful?
Thank Kylie C
SangregorioSpa, Director General at San Gregorio Hotel and Spa, responded to this review

Dear Kylie C. We certainly appreciate your opinion and are delighted to know that you enjoyed your stay. Relaxation and well being of our clients is our top priority. We hope to have the pleasure of your visit again whenever the occasion arises. Best regards, Hildegard S. Valle General Director San Gregorio Hotel and SPA More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 26, 2016 via mobile

Not the first time we have visited hotel, but first time we have stayed over night. Though well intentioned, the staff overall lacks the training and skills to accommodate seasoned travelers. Our massages and spa appointments were scheduled outside of check in and check out times. On an overnight trip this was a significant inconvenience. Food menu offers a continental... More 

Helpful?
Thank Caldeonmr
SangregorioSpa, Gerente at San Gregorio Hotel and Spa, responded to this review

Your comments are appreciated. Management continuously strives to maintain and improve service in compliance with our mission and vision statements. We regret to learn that we could not satisfy the expectations of a seasoned traveler. It is our policy to accommodate each visitor to the Spa according to availability and the needs of the guest and we regret your dissatisfaction... More 

Guatemala
1 review
1 of 5 stars Reviewed March 24, 2016

My husband and I booked an anniversary special for one night. We arrived at around 7:00 p.m. We were greeted at the front desk and made a prompt check-in. It all went downhill from there. We left our suitcases in the room and went to the restaurant to have dinner, we were starving. We ordered a cheese platter, a veggie... More 

Helpful?
Thank Marinesaurus
SangregorioSpa, Director General at San Gregorio Hotel and Spa, responded to this review

Dear Marinsaurus, first of all, my sincere apologies from me and from the entire staff who have not fulfilled your expectations of a flawless and satisfactory quality service, which most of our clients have become to expect. Because of your severe and justifiable complaints regarding our performance it would be helpful if you revealed your date of visit and your... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 19, 2016

Absolutely gorgeous pool facilities, I love spending the day here. The hot tub is delicious and its easy to spend an hour in there looking at the view. I recommend the massages really highly, but not so much manicures or pedicures. Its hard not to feel like there is huge potential here but that some key details are missing (hairdryers,... More 

Helpful?
Thank zoelouise08
SangregorioSpa, Director General at San Gregorio Hotel and Spa, responded to this review

Dear Zoe Louise08, I apologize for the delayed reply. We appreciate your comments regarding the SPA services and I accept the fact that we do have occasionally some shortcomings in certain areas which are being addressed. Standardization of procedures and ongoing training of our staff has been implemented. In reality, training and supervision is our top priority in order to... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

My friends and I went to San Gregorio for the spa because our hotel didn't have one. We got facials which were great and massages which were really just oil being rubbed all over our bodies, not so much a massage. The locker rooms were nice except for the lockers. It was a very neglected corner of the hospital. There's... More 

Helpful?
1 Thank Sandra G
sangregoriospa, General Manager at San Gregorio Hotel and Spa, responded to this review

Dear Visitor, thank you for taking time to comment on your visit to San Gregorio Hotel & SPA. I am very sorry that your experience was not satisfactory. Management is very interested in ANY comments from our clients. We have taken note, in particular your observations of the neglected locker area, which must be visited frequently by staff to maintain... More 

Guatemala City, Guatemala
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 15, 2015

Just spent our anniversary here for two nights. It was wonderful!!!!! Even though it rained a lot we enjoyed the jacuzzi, the pool, saunas, both dry and wet, and the wonderful masages. The food at the restaurant was gourmet. They take an average dish and elevate it so well. The breakfasts were great and the dinner and sandwiches also. The... More 

Helpful?
Thank 517beth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 25, 2015 via mobile

I have spent the last 48 hours at San Gregorio. All my senses have been stimulated in a VERY positive way. My hubby yanked me out of my everyday life and brought me here to relax and RELAX I HAVE. Sight: the view of Lake Amatitlan, the volcanoes and nearby towns is breathtaking. The grounds are beautiful. Hearing: No kids,... More 

Helpful?
Thank Karin M
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

This place being so close to central Guatemala City is a blessing! The pool is especially stunning, being able to swim from outside will always be a novelty! The hot tub is HOT and I am a big fan. The reception and the restaurant staff are awesome and very attentive, but the spa staff are not so friendly and in... More 

Helpful?
2 Thank Zoecanche
Guatemala City, Guatemala
Level Contributor
3 reviews
3 of 5 stars Reviewed June 14, 2015

Went there for our aniversary for a day spa. The spa is nice, the food was good and the view is breathtaking, but the staff was amateurish at best. They did not know what the specialty drink is, they did not know what our package included, we were greeted with welcome pay now, so my companion knew exactly how much... More 

Helpful?
Thank Daizenstatd
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
This romantic first class Boutique style hotel offers modern luxurious accommodations in bungalows overlooking lake Amatitlan and the volcanos de Agua, Pacaya, Fuego and Acatenango, a gourmet restaurant, a wine bar and the unique spa that combines nature and modern facilities for your pleasure and comfort with spectacular views and landscape. A perfect choice to spend time before or after touring the country of Guatemala or Central America.RFA Certification process:We recently have been approved by the Rain Forest Alliance for adhering to principles of good practices in hotel management, starting with responsible waste treatment, ongoing recycle program, socially responsible human resource management, good neighbor policies, to mention a few. Events and Conference Center:At the end of 2011 a state of the art structure for corporate and social events with a capacity of up to 250 persons has been added. Our unique location provides a stunning setting for destination weddings and for special corporate meetings, combining nature and technology. ... more   less 

Additional Information about San Gregorio Hotel and Spa

Address: Km. 29.5 en la Carretera a Santa Elena Barillas | Barillas Guatemala, Guatemala City, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Price Range: $106 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Gregorio Hotel and Spa 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
San Gregorio Hotel Guatemala City
San Gregorio Hotel And Spa Guatemala/Guatemala City
Hotel Style:
#7 Spa Hotel in Guatemala City
#10 Luxury Hotel in Guatemala City
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