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Placencia Rd Maya Beach, Placencia Belize
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1048)
360
Panoramas (53)
Pool & Beach (321)
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A note from Umaya Resort & Adventures
Updated 05/20/20

About

#11 of 24 in Placencia
Location
4.3
Cleanliness
4.7
Service
4.5
Value
4.2
2022 Travelers' Choice Best of the Best
Umaya Resort Belize, formerly known as the Belize Ocean Club is a beautiful full-service deluxe resort located on a 78-mile peninsula in the southern part of Belize on Maya beach. The resort has rooms overlooking the peaceful lagoon and distant Mayan mountains or overlooking the blue Caribbean Sea. The first of the new dining options, The Clubhouse, is a farm to table restaurant facing the lagoon with sunset mountain views. It offers cuisine rooted in Mayan and Garifuna Belizeans traditions. FYAH, named from the local dialect for fire, presents food cooked over an open flame grill, with both deck and barefoot in the sand seating options for a selection of parrillada and tandoor food. With the largest living barrier reef off its shores, Umaya Resort & Adventures is putting a focus on diving experiences, including the creation of an onsite dive certification program. The management team has also created unique new excursions for adventure travelers both at sea and in the nearby jungles and Mayan ruins of Belize. In addition to the offsite excursions, Umaya Resort & Adventures launched a variety of weekly cultural and gastronomic events such as Beer &Curry Night, serving original Indian dishes prepared by Chef Subu from Chennai as well as Best of Belize, highlighting local Garifuna cuisine and music.
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Property amenities
Free parking
Free internet
Pool with view
Yoga classes
Bar / lounge
Beach
Badminton
Children's television networks
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Hiking
Snorkeling
Bowling offsite
Fishing
Highchairs available
Free shuttle or taxi services
Meeting rooms
Body wrap
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Dining area
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Stovetop
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
English, Spanish
1077Reviews94Q+A100Room tips
Traveler rating
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Isabelle G wrote a review Apr 2022
Placencia, Belize24 contributions
This is a review about the Umaya / Laguna restaurant …. Breathtaking view on the Placencia logoon snd mayan moutains ….. especially at sunset …. Great food but extremely poor service !!!! Everything super sloooow …. Yes plenty waiters and waitresses agglutinated around the bar chatting …. Or constantly interrupting ure conversation or ure meal for asking if everything ok …. But not bringing u the coktail u ordered half an hour sgo … bringing u complimentary soup before u even got ure long awaited for coktail …. Any request feels like a pain … if u need an extra plate go get it yourself from the buffet or u may have to wait until ure meal is cold for seeing the waitress back with s plate !!! …. This service crew needs training and proper guidance …. By a supervisor who moves and works with them not by one who keeps talking from the bar !!!! …. While clients are waiting to get served … we were served half melted half refrozen ice cream … which got replaced by another half melted refeozen ice cream … quality control seems off !
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Date of stay: April 2022Trip type: Traveled
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Julie S wrote a review Apr 2022
3 contributions
Getting excited for our visit, I read the reviews on here about Umaya. I was so sad to read some of the reviews as I couldn’t wait to be there in the sun and on the beach. Well, we had the BEST time and all the staff were friendly and super helpful with anything we needed. Our condo was clean and we even had a toilet issue and it was addressed immediately and it was 9pm. Alan cleaned the pool everyday and Savier at the bar makes the best drinks - fresh pineapple in the pina coladas! Kayla helped us book a fishing trip when everything else was booked. My daughter and I did the cave tubing adventure and the whole family did the Silk Cayes snorkeling trip. The food at the restaurant was delicious, could use a few more local dishes and it takes a few minutes but relax you are on vacation! We are pretty easy-going and easy to please as a family and Umaya exceeded our expectations for a vacation we needed more than we realized. Thank you for creating this amaizng family memory. We will be back!
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Date of stay: March 2022Trip type: Traveled
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Deneth wrote a review Mar 2022
1 contribution
exceptional service, we visited in February for an event. the open view to the Laguna is incredible, our private dinner with a sunset view was amazing. Jackeline our server kept checking on us making sure we were enjoying our time, Special shout out to Edwin who organized our dinner set up making us feel special.
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Date of stay: February 2022Trip type: Traveled
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Terri S wrote a review Feb 2022
Chicago, Illinois3 contributions7 helpful votes
We had to cancel our trip because we were snowed in and couldn't get out or get the required covid test to get into Belize. This company has yet to respond OR refund what we are due. Our booking agent also could not get them to respond. Earlier, they overcharged us on our original booking and refused to give us our money back without a conversion fee even though it was their mistake! AMEX got us our refund and I am pursuing the big refund with AMEX again. This place is shady to say the least. I feel like we dodged a bullet here. Even though we booked their biggest, nicest suite, they would not respond on a pickup time from the airport or EVER respond to us or the booking agent on our entitled refund (less penalty.) There are earlier posts about their shadiness. I wish I had paid more attention.
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Date of stay: February 2022
1 Helpful vote
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Blingdiva wrote a review Jan 2022
Raleigh, North Carolina346 contributions21 helpful votes
Unfortunately, this hotel was the only one available to us since we decided on Belize in September. We had stayed in the jungle the first few days of our trip. The staff in the jungle and everywhere else we visited were friendly and warm. Not the case at the Umaya. The staff couldn't be bothered with us and were very unfriendly. The food wasn't bad at Umaya we did do the New Year's Eve dinner there and they had a DJ and it was enjoyable for all of us. The TV in our place didn't work. The pillows were like flat pancakes and very uncomfortble to sleep on. Now for the real bad: The beach was filthy. Garbage on the shore line and the water was brown. I wouldn't step foot in that water. In fact no one did swim there. The sand was filled with ants. The pool was dirty. Like green slime. There were no beach towels available and zero chairs available to lounge on. This happened twice when we went to sit outside. The lack of chairs was unbelieveable. Literally there were only a handful of chairs around the pool and only a few lounge chairs on the beach. Food was left to sit and collect ants and flys on the little tables next to lounge chairs that were apparently taken but no one sitting on them for hours. The distance to the town center was very far. It was not convienent to go into town for a quick bite or a dinner. You had to arrange a taxi to take you there and back. The shuttle they offered was also very inconvienent. You had to reserve it and it only went into town at 10 or 2. We reserved for a Sunday and went to the lobby to get the shuttle only to be told they don't offer shuttles on Sunday. Other hotels closer to town had clean beaches and nicer water. We eventually found a much nicer hotel to move to. Although, we lost our money since we prepaid to stay at Umaya. When we told them we were leaving early they didn't even care or ask why. The other hotel cost twice as much but we didnt care. We just wanted to get out of there. There are so many much much better options. Choose another hotel.
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Date of stay: December 2021
Value
Service
Sleep Quality
1 Helpful vote
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Anne W wrote a review Jan 2022
Raleigh, North Carolina9 contributions4 helpful votes
We just returned from an awesome trip to Belize. We LOVED where we stayed in the Jungle at Sweet Songs. However, we were not impressed with Umaya. Our trip was a bit last minute so we didn't have a ton of choices. The vibe was a bit odd at Umaya. The staff was not very warm and friendly. The two bedroom oceanfront unit we stayed at was fine but we were not thrilled with the pool situation. The first day we tried to sit by the pool there were no chairs available. The pool was also dirty. You could barely see a foot in front of you underwater. The second day we tried to sit by the pool, the pool was packed with what appeared to be locals and again there were no chairs available. I think the hotel allows locals to swim there on the weekends or holidays maybe. The restaurant was pretty good and we did enjoy the New Year's festivities. We were disappointed the water was pretty cloudy in front of the hotel. Our travel agent had told us we could snorkel right off the beach. That was definitely not the case. We did use the hotel bikes a couple of times which was fun. The town is really cute but a bit far from Umaya. It is at least a 20 min cab ride. If we returned to Placencia, I would probably stay somewhere closer to town where the pool/beach situation and service was better. We scoped out some other places while we were there.
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Date of stay: January 2022
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Lina1 wrote a review Dec 2021
3 contributions1 helpful vote
This place looked it had the potential. The staff are rude. Nobody seemed interested at all to engage with us or provide any kind of positive experience. Angry man at the swim up bar barely said 2 words to us, although we tried engaging. Wait time to receive anything in the restaurant was 30 min+ although we were usually the only guests there. At one point we had to get up and ask for a server after sitting at a table for 30 minutes while workers were walking by us, no apologies provided. We watched one employee pouring another one a shot of alcohol while our service was being neglected - the priorities here are very clear. The price of the food was cheap, but so was the quality. One of our friends in the group got food poisoning after a meal at Umaya, preventing him from being able to come on a tour we had booked. The lady at the front desk told us we would have to pay for him anyway since we had already booked it for him, although it was literally from eating at their restaurant that he could not come. We had dinner there once and chose to pay for a taxi to eat at other resorts after that. I may still have nightmares after the couples massage. It did not seem like they knew at all what they were doing. They bounced back and forth from massaging our feet and then our faces.. no respect for sanitation. All while not wearing masks, although Belize has a mask mandate. I left feeling disgusting and with more back pain than I had arrived with. The hot tub was broken during our stay, although there was no mention of it. I would never return here nor even recommend this resort to anyone. We had a wonderful stay at Blancaneux on the jungle side of Belize. We visited Turtle Inn and Nai resorts to eat in Palencia - both had better food and better customer service. This resort is owned by STEM hotels, so it is very likely they have no idea the state of this resort nor will care to fix the issues. There are better places in Belize, go there.
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Date of stay: December 2021Trip type: Traveled
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Kristin J wrote a review Jul 2021
Lakewood, Colorado26 contributions3 helpful votes
+1
Perfect relaxing family vacation! The room was spacious and air conditioned! Perfect 2 bedroom layout for our family. Beach and pool were beautiful and well maintained. Food was excellent every day and the staff was extremely friendly. Kayaks and paddle boards available for free use. Resort is a bit remote so it was a very chill trip which was exactly what we wanted. Resort was very helpful in booking adventuress golf cart as well as the required Covid test so we could return home. Plus the best Wi-FI in the country which my teenagers appreciated.
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Date of stay: July 2021Trip type: Traveled
Room Tip: Take bug spray if going in summer
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4willtravel wrote a review Jun 2021
Portland, Oregon66 contributions59 helpful votes
One of the more odd tropical resort/hotels I’ve stayed at. After having an amazing time at Chaa Creek in San Ignacio our arrival at Umaya was a bit of a surprise. We reserved a 2BR oceanfront ‘Penthouse’. It was located on the third floor. To find it we followed the front desk employee as she walked and we were in our car, to the other side of the road where our unit was located. No help with bags which is fine but a bit surprising given the 3rd floor location (no elevators). In terms of other guests, they all seemed to either be locals or Americans on long term stays working from Umaya. Apparently the hotel has been recruiting ‘digital nomads’ to stay and work from Umaya. Changes the feel of a ‘resort’ when the majority of guests are actually working. There was bar service and meal service at the pool on the weekends. On the weekdays, other than a bartender at the pool bar from 12-6, there was no food service. In the late afternoons it seemed locals were allowed to use the pool? Seriously one of the most odd travel lodging experiences I’ve had. On the plus side the staff at the pool bar was terrific when they were there. Our room was fine. Nothing special, nothing awful. Bed was like a taco (very swayed in the middle), water pressure in shower came and went, A/C didn’t work in bedrooms at all. The view was great. The hotel sits right on the beach (if you are on beachside). It is a long way from Placencia Village so if you don’t have a car it won’t be a convenient place to stay. All tours and activities go out of Placencia proper for the most part.
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Date of stay: July 2021Trip type: Traveled
2 Helpful votes
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Curtis M wrote a review Jun 2021
1 contribution
It is not often you take a trip that ends up being wildly better then you expected! Umaya Village is truly a special place. Work hard, play hard to a tee. Room, wifi, and staff all exceptional! Serving staff of Jamiel, Henry, Alex and Duane were exceptional. Hope to see them still on team for my next visit!
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Date of stay: June 2021
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PRICE RANGE
$178 - $296 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Belize Ocean Club
LOCATION
BelizeStann CreekPlacencia
NUMBER OF ROOMS
60
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Frequently Asked Questions about Umaya Resort & Adventures
Which popular attractions are close to Umaya Resort & Adventures?
Nearby attractions include Jaguar Bowling Lanes (0.5 miles) and Inky's Mini Golf at Sirenian Bay (2.8 miles).
What are some of the property amenities at Umaya Resort & Adventures?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Umaya Resort & Adventures?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Umaya Resort & Adventures?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Umaya Resort & Adventures?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Umaya Resort & Adventures?
Conveniently located restaurants include Maya Beach Hotel Bistro, The Quarterdeck Restaurant & Bar, and The Bonefish Grille at the Singing Sands Inn.
Are there opportunities to exercise at Umaya Resort & Adventures?
Yes, guests have access to an outdoor pool, fitness classes, and yoga classes during their stay.
Which languages are spoken by the staff at Umaya Resort & Adventures?
The staff speaks multiple languages, including English and Spanish.
Does Umaya Resort & Adventures have any great views?
Yes, guests often enjoy the harbor view available here.