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The Phoenix Resort

Travelers' Choice award winner
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The Phoenix Resort
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905 Reviews from our TripAdvisor Community

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Showing 885: English reviews
Houston, Texas
Reviewed 1 week ago

Fabulous resort and people. Grounds and condos are superb. Stayed in a one bedroom unit (B1) with our grown daughter who decided to come at the last minute. The staff said they would make up the sleeper sofa each night and take it down each morning but still I was concerned that the unit would be too small. Not at...

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Thank Elizabeth V
Reviewed 1 week ago

Rooms are oversized - more like a small apartments and are very well appointed with all modern amenities. Beds are super comfy and terraces are great for relaxing on a nice day. However, the main thing about staying here is the customer service. The staff here is exceptional - the best we had in Belize and on par with many...

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2Thank CarlThomTX
Reviewed 2 weeks ago

The service at The Phoenix is outstanding. The front desk, management, spa, pool attendants, and housekeeping all go out of their way to make your stay an exceptional experience. The location in San Pedro is great. Rooms, views are nice. Activities arranged by hotel were top notch. Pool is great. Highly recommend!

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2Thank Karl S
Chicago, Illinois
Reviewed 2 weeks ago

Just an amazing hotel. The staff is so friendly and most helpful of any we have every worked with. The rooms were huge, modern and beautiful. The activities and meals the resort organized were amazing. Location terrific. Everything was top notch. Can't recommend The Phoenix enough.

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1Thank mikes1515
Houston, Texas
Reviewed 2 weeks ago

We have spent the last two Christmas holidays with the Phoenix crew. The resort is beautiful and immaculate. It is modern in every way, and the rooms are spacious (actually, that does not do them justice... they are enormous). From the day you book until after your return home, The Phoenix team makes all the difference. The reservations team will...

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1Thank Beth B
Orange County, California
Reviewed 2 weeks ago

We stayed at the Phoenix in San Pedro for a mom and daughter get away. I could not have been happier for we both loved the overall exceptional service experience and resort stay. All the staff went out of their way to provide first class service from airport pick-up, welcome cocktails, to room service. They surprised us with a well...

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1Thank Vic C
Houston, Texas
Reviewed 3 weeks ago

We chose to visit The Phoenix Resort based on personal reviews from friends and we absolutely LOVED it! Mark Maggiotto, Tatiana Lopez, Azalia Canales, Wendy Garcia, Wendy Luna and everyone on staff treated us so well. Their hospitality started when Mark graciously accommodated our group after we had to cancel our trip on short notice due to a hurricane that...

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1Thank TravelDiva113
Houston, Texas
Reviewed 3 weeks ago via mobile

The Phoenix is a wonderful place to stay while visiting San Pedro. The condominium was spacious and the staff were wonderful. You are right in the middle of the city as well with a grocery store within walking distance. While it is recommended to rent a golf cart, we did not and had no problem getting to our restaurants and...

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Thank Braave1982
Reviewed 3 weeks ago

We went to the Phoenix on a family vacation. The ladies at the front desk are great resources and willing to help with just about anything! Food at Red Ginger is delicious. Happy hour upstairs is a good way to get the evening started. The kids loved the pools and the town. Rooms are well appointed, very comfortable. Wifi is...

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Thank Keith L
Chicago, IL
Reviewed 4 weeks ago via mobile

We brought our 2 year old and 4 year old as well as my mom with us for a week vacation at The Phoenix 12/10-12/17. I had to write a review because I was so pleased with the resort and every single member of the amazing staff. We stayed in a 3 bedroom condo, and the rooms were spacious, very...

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1Thank GSP_Mom
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more   less 

Additional Information about The Phoenix Resort

Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Price Range: $545 - $545 (Based on Average Rates for a Standard Room)
Number of rooms: 27
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro
Hotel Style:
#1 Spa Hotel in San Pedro
#1 Family Hotel in San Pedro
#1 Romantic Hotel in San Pedro
#7 Business Hotel in San Pedro
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Questions & Answers

Here's what travelers have asked, with answers from The Phoenix Resort staff and other travelers.
33 questions
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Questions? Get answers from The Phoenix Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are excellent. We have stayed in A1, A3 and B1 - all excellent.”
 of 5 bubbles elizabethv910, 1 week ago | Read review
“Third floor is top floor where we stayed and had great views and was very quiet.”
 of 5 bubbles mikes1515, 2 weeks ago | Read review
“Beachfront rooms are beautiful”
 of 5 bubbles 962bethb, 2 weeks ago | Read review
“All rooms are great as I could see. Make sure you do not miss out on the daily happy hour!”
 of 5 bubbles adk380, Dec 8, 2016 | Read review
“I think all are superb but go for an Ocean View”
 of 5 bubbles Lewbing, Nov 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question