I must say, the Phoenix far exceeded my expectations. The service is top notch and you just can't ask for nicer people. The front desk helped me on multiple occasions with anything I needed....from sending someone to the airport to get me on an earlier flight through Tropic Air, to dinner reservations, walking us down on the back side of the island to show us where the jet ski rentals were and so on. The room (B6) was so clean and comfortable, the bar tenders by the pool were so fun and made great drinks, the Red Ginger had great breakfast (just ate in the mornings there) and the location is the best. If you book before you leave your next stay you save 20% and you save 10% on just being a return guest. We really loved it & can't wait to go back. Thank you!
Beautiful resort with excellent service - kind and accommodating staff. Great sea views, nice pools, easy to book excisions for snorkeling, scuba diving, and visiting Mayan ruins on the mainland. The rooms were gorgeous - modern and full of nice local art; full patio balconies; full kitchens, washer dryer en suite. Great on site restaurant and 5 minute walk to other good cafes and grocery store. Would definitely come back again and recommend to friends.
This is the second time we’ve stayed here and it was as fabulous as the first. From the exceptionally friendly service to the little touches like a birthday cake in the fridge when we got to the room, the staff make this hotel experience outstanding. This includes the bartenders by the pool who remember our drinks and keep us hydrated with filtered water and are generally nice people. This is definitely our go-to place to stay in Ambergris Caye and we already booked our room for 2023!
This was our third stop in Belize, and we saved the most luxurious for last. The 2-bedroom room was a lot grander than I was expecting. The full kitchen, washer and dryer, big balcony all surprised me. The staff were very helpful, the pools were excellent (and open 24 hours). We enjoyed the breakfast (and amazing smoothies) from Red Ginger. We choose to do other meals at the many nearby dockside pubs, just for variety and atmosphere. The staff was extremely helpful with organizing our transfers in Belize (from San Ignacio to San Pedro and from San Pedro to BZE) and they also booked our activities in San Pedro. They also use WhatsApp for messaging about questions and requests. They just made everything so easy. A highlight for me is the location - a 5 minute drive from the airport, right in the middle of San Pedro. It was fun to walk the three main roads in San Pedro and also the beachfront. The highlight for my kids is the pools.…
The Phoenix Resort was fantastic-- well-kept grounds, professional and friendly staff, Red Ginger restaurant was tasty (especially the weekend specials) and the rooms were amazing! Our room was huge- we had a 2 bedroom suite that faced the water. Each bedroom was huge but add to it the full kitchen and family room and it was like we had our own penthouse. We ate many meals at the Red Ginger and we followed the staff's recommendations and were not disappointed. We also enjoyed massages at their spa which was very relaxing. We HIGHLY recommend the Phoenix Resort. It was by far the best property on San Pedro from what we walked by. It also served as a very convenient location. We could walk to the airport or any of the downtown restaurants and we were close to all of the beach activity docks.…
The Phoenix continues to amaze me time and time again. In an world of uncertainty, you can be certain that your stay here will be delightful! The staff always goes above and beyond to make each stay special. They will help with everything from booking fishing and snorkeling trips to dinner reservations. They make sure every detail of your trip is covered including golf cart rentals and your flights to San Pedro from Belize City. You just have to sit back and enjoy your vacation! The location of the Phoenix cannot be beat! You can walk everywhere in town- the store, restaurants, bars, the park, dive shops, everywhere! Red Ginger, the on site restaurant has great food. Everything from Belizean breakfast, smoothies, the best coffee on the island to sol bowls and fresh fish. For a pool side meal or a nice dinner in, it’s super convenient. Don’t forget to get a massage while you are there. Jean and carrie are fantastic and they offer a ton of services that will help you unwind after traveling. You won’t regret your stay at the Phoenix!…
I can’t say enough about the experience my friends and I had at the Phoenix recently. It was perfect. The environment, the staff, the location. It felt like home away from home and I can’t wait to get back. The food at the restaurant on-site, Red Ginger, was delicious and had excellent service. We felt safe and were close to restaurants, markets, and local shopping. The views of the ocean from our room and the pool were picture perfect. Pamela and the rest of the staff could not have been more helpful with everything from the booking process to arranging our covid test required to travel back to the US. If you’re planning on a trip to San Pedro this is your place!
We visited here with friends and it was excellent from arrival through departure. The entire staff is incredibly kind, helpful, fun and all around amazing. Shoutout to Roly at the pool! He always remembered our name and what we liked and went out of his way. They clearly care about every guest b/c it's very genuine and they are the best. The accommodations are great as well with beautiful rooms that are spacious, very up to date, clean and all rooms are around the pool and easy to get to anything. The restaurant on property has delicious food, coffee and smoothies. The location of the condos are also just minutes from everything. This place has it all and I highly recommend and will certainly return. Great place!
Great experience, gorgeous hotel. Rooms are clean, spacious and well appointed. There are no rooms at this hotel that you wouldn't want to be in- nothing overlooks a parking lot or has a bad view. Grounds are meticulously cared for and manicured. The staff will know your name by the end of the first day and are always smiling, friendly and attentive. Fantastic location as well. Second time staying, will be back again!
I hosted 30 of my best friends for my 40th birthday at the Phoenix and it’s hard to describe how special it was. Everyone was blown away by their suites, the views and most importantly, the people. The Phoenix staff is the best in the world. They become family during your stay and will do everything to help from booking excursions, spa treatments (oh my gosh, Rosie is the best) to dinner reservations. I travel all over the world and the Phoenix is simply the best which is why I selected it for this special occasion. Thank you for your hospitality, your smiles and your hearts!