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Captain Morgan's Retreat

Travelocity$303*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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820 Reviews from our TripAdvisor Community

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Showing 813: English reviews
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Reviewed 5 days ago NEWvia mobile

We stayed for two nights in a Casita which was right near the water, which was beautiful. Unfortunately, I feel like we could have had a better stay elsewhere. I'll start with the good stuff: Right near the water, two great pools and plenty of lounging space. Very comfortable beds. Complimentary drink upon arrival was a nice touch. Room for...

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Helpful?
Thank Amelia M
San Diego, California, United States
Reviewed 6 days ago NEW

We went to Belize for our first time this past week for the first time. We booked 7 nights at the resort for an ok price. We had Casita 23 which was a good size. The good things about the resort: The best part is that it was in front on the beach. Picturesque views all day long. Our favorite...

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Helpful?
1Thank Cathy R
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for staying a week with us – we appreciate it! We’re a little concerned about the leak in your roof. Did your report it to the front desk? We would have tried to accommodate you the best we could have, and we will definitely take a look into the situation to make sure no one else is inconvenienced. Occasionally...

Reviewed 6 days ago NEWvia mobile

Still very nice. Need cushions on chaise poolside & umbrellas. Maintenance on units needs to be stepped up. New owners never introduced themselves to the condo owners. The spa is not open. Doing massages on the beach for a premium price. Gross! No other spa services available yet they keep the full menu at the front desk. Food is great....

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Helpful?
Thank Stacey L
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for your feedback – it’s very much appreciated. We’re trying our best to get around to everyone to say “hi”, and we will make it – it’s just taking some time to ensure everyone’s schedules are lined up. Taking over a resort is a lot of work and we’re making a lot of changes, and deck furniture is definitely...

Louisville, Kentucky
Reviewed 1 week ago

We waited far later than I typically like to reserve a hotel (for going outside the U.S.), but we finally narrowed it down to another hotel & Captain Morgan's Retreat. We were sooo glad we picked Captain Morgan's. We stepped off the water taxi and within minutes, a boat zipped up to the dock from Captain Morgan's to take us...

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Helpful?
2Thank Kathleen S
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

We’re certainly glad you picked us and decided to write this great TripAdvisor review – thanks! The worry-free vibe you felt here is the result of all our team members zoning in and doing their part to make sure you have a great holiday. It’s what they so well every day and we couldn’t be more proud of them. We’re...

Aurora, co
Reviewed 2 weeks ago

We think we chose the best place to stay on Ambergris Caye. Our whole Belize vacation was amazing. We arrived to find we had been placed on the ground floor when I had requested a second floor villa. Joel and Anna got us into a beautiful second floor villa. The rooms were clean, great view, comfortable bed, really nice shower...

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Helpful?
1Thank Imani L
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

We thank you for your very fair and largely enthusiastic review! We love to hear you thought you picked the “best place to stay on Ambergris Caye” – and we couldn’t agree more! We have a great team and it’s nice to hear that their service and attitude made a difference. But, you did have a couple of hiccups which...

Dardanelle, Arkansas
Reviewed 2 weeks ago

Descent place, would give it 3 stars. View was beautiful, room was nice. Surprised at the grass and sea weed. Absolutely go to secret beach, it was everything we were looking for in a beach paradise. Captain morgans food was not quality and definitely not worth the price. We tried every meal, breakfast was passable. We ended up eating in...

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Helpful?
1Thank jerr77
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for joining us at Captain Morgan’s. The seagrass in the shallows along Ambergris Caye is well known, as it provides habitat and a protective ecosystem for marine life. So, swimming and snorkeling typically happens beyond the shallows. We’re sorry to hear the restaurant didn’t live up to your expectations. We’re making some changes to the menu, so it’s our...

Livermore, California
Reviewed 2 weeks ago via mobile

Great place, wonderful staff, very clean... heavenly vacation, thank you!! Three pools, swim up bars, they keep the white sand beach so beautiful and clean. Great place! Been there 5 times and will always come back to Captain Morgan's

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1Thank aweeck
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks so much for your repeat business – it’s appreciated! In a few words, you’ve summed up some of the highlights that make Captain Morgan’s a favorite spot here on Ambergris Caye. You’ll always be able to rely on the kind of quality vacation you’ve come to expect. See you soon for trip #6!

West Linn
Reviewed 2 weeks ago

Undrinkable Water, fair food, average staff friendliness, broken in room safe, no room service for 2 days until we inquired, no in room phone, average room decore, poor maintenance. That sums it up. I can't in good faith recommend Capt. Morgan's. To many other comparably priced resorts.

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Helpful?
Thank Brad L
Yellowknife, Canada
Reviewed 3 weeks ago

We were fortunate to find this resort after we were forced to leave another resort unexpectedly. From the time we arrived we were treated to amazing service. We arrived at 6 pm on a Saturday evening and the staff was great. For the next 5 days, the staff was great. Can't say enough about the front desk staff. In particular...

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Helpful?
1Thank whatikpayne
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Fate brought you to our doorstep and hopefully your excellent stay will bring you back! We’re more than happy to have helped you and your wife out during your recent trip to Belize. Our enthusiasm and respect for our guests is really shown best by our team here, and you were able to meet some of them. We’ll be sure...

Plantation, Florida
Reviewed 3 weeks ago via mobile

I was here only for a day. The best was the service and staff that is why I gave 3 stars. Very friendly and accommodating. Joel at front desk was very professional and helpful. I arrived at 11am, check in is at 4pm but they rushed my room and it was ready by 1pm. I got a honeymoon cabana "Casita...

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Helpful?
Thank rashad40
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thanks for your recent stay. Our team are friendly and professional, and always wanting to make sure our customers are happy, so thanks for signaling them out. However, it sounds like you were met with some unwelcome challenges. We are making some changes to Captain’s, but we’re limiting the hours of work so we’re respectful of our guest’s need for...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking

Additional Information about Captain Morgan's Retreat

Address: 3 1/2 Miles From San Pedro Town, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye
Price Range: $157 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Captain Morgan's Retreat 3.5*
Number of rooms: 65
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Also Known As:
Captain Morgan`s Retreat Hotel San Pedro
Captain Morgans Retreat San Pedro
Captain Morgans Retreat Hotel
Captain Morgan's Retreat Belize/Ambergris Caye
Hotel Style:
#7 Spa Hotel in Ambergris Caye
#12 Top resorts Hotel in Ambergris Caye
#20 On the Beach Hotel in Ambergris Caye
#26 Family Hotel in Ambergris Caye
#30 Romantic Hotel in Ambergris Caye
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Questions & Answers

Here's what travelers have asked, with answers from Captain Morgan's Retreat staff and other travelers.
50 questions
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Questions? Get answers from Captain Morgan's Retreat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We lucked out & scored room A1 which was right in front and had a view of the water from our front door!”
  • View from Villa A1 at Captain Morgan's Retreat
821kathleens, 1 week ago | Read review
“We preferred second floor for privacy. Rent a cart for the week! It gives you independence to do what you want every day.”
ImaniL, 2 weeks ago | Read review
“great room, upper floor, on the beachfront”
mariank441, 4 weeks ago | Read review
“North timeshare bldg has elevator. VC 1-4 are on beach. Villas, on beach, face resort dock--Recommend C3 & 4.”
Pagosasal, 4 weeks ago | Read review
“The small beach bungalows are perfect for a couple.”
Bigrob325, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Travelocity
$303* /night
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Booking.com$312
Expedia.com$303
Hotwire.com$303
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Prices are for 1 room, 2 adults
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