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Captain Morgan's Retreat

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Captain Morgan's Retreat
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729 Reviews from our TripAdvisor Community

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Showing 724: English reviews
Littleton, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We did an exchange with Interval International as we own in Breckenridge, CO and what an amazing exchange and adventure it was! A travel day for sure but well worth it. We chose the "puddle jumper" with Maya Air and we were so happy we did. A quick 15 minute trip to San Pedro from Belize City and a transport... More 

Helpful?
Thank Tiffany1966
Reston, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed during July and August, and while the resort was hit by Hurricane Earl. Resort ensured safety of guests, and fully briefed everyone beforehand. Had food and water. Provided judicious use of generator so guests could cook and shower...and restaurant food in freezers did not spoil. Communicated clearly and routinely. Excellent job of taking care of guests during a potentially... More 

Helpful?
Thank eoinbs
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

We thank you for your long stay and your comments having seen Hurricane Earl before, during and after. Not many can lay claim to that, and we thank you for your kind remarks. In a serious situation (and in all situations) the safety of our guests is our number one priority, and communicating with them regularly is key to everyone... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

My family visited Captain Morgan Resort from August 13-21, 2016. Just a few weeks after Earl visited, the grounds was so clean I had to ask to see pictures of what the Hurricane did, could not believe. Such a relaxing Resort we really enjoyed our stay. The staff war so friendly and helpful. They interact with up under no pressure.... More 

Helpful?
1 Thank Kern R
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Hurricane Earl was indeed a challenge for us for a few of days, but our maintenance team are as hard working as they are skilled, and we were up and running again in no time. Thank you for pointing out their excellent work! Matthew is a caring and knowledgeable member of our team and he will delighted to hear he... More 

Aurora
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

We were staying at Capt Morgans and didn't eat there until the 4th night as we assumed it would be typical hotel fodder. We were wrong. The fish and lobster was fantastic! The service was great as well considering we weren't in a 5 star restaurant. The service was quick and the waiter was very attentive.

Helpful?
Thank Kert M
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Our restaurant, chef and kitchen staff really fly under the radar here at Captain Morgan’s. We are so pleased to see you have written about the magnificent job they do. Their fresh seafood dishes are some of the finest you’ll find anywhere, and our servers are very attentive and want to ensure you have a terrific Belizean dining experience. We... More 

Port Orchard, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 21, 2016 via mobile

It cracks me up how some reviewers are complaining about little things like sea grass, the wind, rain...as if it's CMs fault. If you don't like the water taxi then rent a golf cart. It'll pay for itself in a day. And all the whining about WiFi....please, put your phone down for a minute and take in the beauty around... More 

Helpful?
3 Thank Dyspneic
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

We appreciate your feedback as it is important to know where there may be something for us to take note of. The lateness of your check-in was regrettable for which we extend an apology. We have noted some of your other observations, but we’d love it if you would contact the resort directly and we can review the specific suite... More 

Allen, Texas
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 20, 2016

We are just finishing up our trip to Belize and we stayed at Captains Morgan's. I rally have no complaints. Hurricane Earl was here last week and while there was some minor damage to a few buildings the place was in really good shape and staff were working to repair. I would have to say the staff are fantastic! Everyone... More 

Helpful?
1 Thank DWDSWT
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Hurricane Earl was indeed a challenge, but our staff was well prepared and coordinated to ensure our guests felt safe amid the turbulence of the storm. Our staff works very hard to ensure all of our suites are up to order, and if something occurs during your stay, are extremely attentive in addressing it. We have so many things to... More 

1 review
5 of 5 stars Reviewed August 19, 2016

We visited Captain Morgan's Retreat two days after the island experienced Hurricane Earl. The staff were hard at work the entire time making sure we still experienced the luxury Captain Morgan's offers year round. The room we stayed in was gorgeous, incredibly clean, and air-conditioned. The pools were stunning, the restaurant had great, quality food despite power outages across the... More 

Helpful?
Thank Nikkaila B
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

Thank you for the touching TripAdvisor review complimenting the hard work and generous nature of our team here. Hurricane Earl certainly was not going to get in the way of our team ensuring guests felt well looked after. You are quite correct in characterizing Matthew as “adored” by our guests. He is among the very fine, talented and caring team... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016 via mobile

Let me start by saying the best part of this resort is the concierge Matthew. He treated my family and I with the up most respect and my kids loved this guy. When he says his job is to make your stay great he was true to his word. Matthew was unbelievable. Thank you Matthew!

Helpful?
1 Thank moock
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

At Captain Morgan’s our team members make a good vacation great! Matthew is authentic in his caring treatment of our guests and we will be sure he know you mentioned him here on TripAdvisor. We are already looking forward to your next visit. More 

2 reviews
5 of 5 stars Reviewed August 14, 2016

This hotel was amazing, The staff was incredible and the views spectacular! make sure you get to know Michael the concierge he will make your trip the most memorable and incredible experience he can! These guys will take good care of you!!!

Helpful?
Thank Tyler F
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

At its heart, Captain Morgan’s is, and remains, a retreat. That means offering an atmosphere and creating an experience for guests where they can leave their worries at the door, knowing that the team cares about their rest and relaxation. Matthew is actually the name of our magnificent concierge that is part of our caring team. We’ll be sure to... More 

Fresno, California, United States
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 10, 2016 via mobile

Post Earl they have everything up and running. Food is good, pools are clean and the grounds have been mostly cleaned up too. The docks destroyed but they should have it up and running in the next couple of weeks. They came out in better shape than most and once they can get their hands on some wood from the... More 

Helpful?
1 Thank Morgan W
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this review

We thank you for your understanding and patience. Our team’s motivation in returning things back to normal as quickly as possible, is of course, our guests. We won’t let some blowing wind and rain ruin our guest’s enjoyment of paradise. We look forward to welcoming you back anytime More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Captain Morgan's Retreat

Address: 3 1/2 Miles From San Pedro Town, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye
Price Range: $203 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Captain Morgan's Retreat 3.5*
Number of rooms: 65
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Also Known As:
Captain Morgan`s Retreat Hotel San Pedro
Captain Morgans Retreat San Pedro
Captain Morgans Retreat Hotel
Captain Morgan's Retreat Belize/Ambergris Caye
Hotel Style:
#7 Spa Hotel in Ambergris Caye
#16 Top resorts Hotel in Ambergris Caye
#24 On the Beach Hotel in Ambergris Caye
#26 Family Hotel in Ambergris Caye
#30 Romantic Hotel in Ambergris Caye
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