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Extended Stay America - Atlanta - Alpharetta - Northpoint - East

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Extended Stay America - Atlanta - Alpharetta - Northpoint - East
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9 Reviews from our TripAdvisor Community

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Showing 9: English reviews
Reviewed October 17, 2016 via mobile

Can get better hotels in the price paid. No room service during the stay. Says fully renovated but is not actually. It is an extended stay but each time you need any utensil including T cups you need to go to the front desk.not convenient at all.

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Thank Seemvic
Reviewed June 15, 2016

We checked in on Sunday at 3:30 pm to the Alpharetta Northpoint - East and found the room was not cleaned - random trash and dust on the floor, dirty kitchen appliances, wrinkled linens and the bathroom was filthy. We contacted the front desk and we were told there were no other available CLEAN rooms (at check-in time!). We requested...

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Thank Michelle R
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

Thank you for taking the time to write a review of your stay. Your comments in regards to being checked into a dirty room and not able to receive additional items requested, was disheartening to read. We pride ourselves on providing clean rooms and great customer service, so we are sorry to hear we did not meet this goal during...

Aiken, South Carolina
Reviewed June 14, 2016

The room stay was okay until I came back from work one day and found my room door wide open. After that, I was uneasy about my stay and was ready to leave. I won't stay here again. When I found my door open, it gave me an bad feeling.

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Thank MsT2011
Indianapolis, Indiana, United States
Reviewed May 21, 2016

The place is nice and the rooms are ok but the housekeeping staff is horrible and just plain lazy. If this place had a real general manager they would check rooms BEFORE, they let a paying customer check in. That is what a real manager does. The floors were not vacuumed, trash not taken out from last occupant, chairs caked...

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Thank Michael H
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. I am working with our entire team to ensure that our guests are provided with a clean room upon check-in and during their stay....

Douglasville, Georgia
Reviewed May 3, 2016

The room had a musty odor and it was apparent the room had not been vacuumed, and the bathtub was not clean. Even worse, when I checked the bed there were blood stains on the sheets and the mattress cover. Just nasty!! Apparently the cleaning staff is cutting corners, and housekeeping management is not verifying the rooms are sufficiently cleaned.

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Thank charmay2016
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention....

Reviewed May 1, 2016

its a good clean room in safe location. very nice place. dont read into old reviews. I would recommend this location to anyone passing through. The front desk associates as well as office staff were very nice and attentive. I expressed various needs and these were fulfilled. Thanks to the staff. They made the stay worth it!

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Thank Amit R
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

Thank you so much for posting a review of our property. It’s great to read that we were able to exceed your expectations and provide you with a comfortable stay! I truly appreciate your kind comments regarding our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable...

Hixson, Tennessee
Reviewed April 26, 2016

We've been here 2-1/2 months and our stay has been great! Convenient location, and especially loved having a full kitchen! The staff is awesome! Brenda in the office was MOST helpful, and always so pleasant. A special thanks to Jojo as well, who brightened my day every time I saw her. We have stayed at many Ext. Stays through the...

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Thank princellp
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

The team and I appreciate your kind remarks. I’m so pleased to read that we were able to accommodate your needs with our exceptional customer service and convenient location. I will be sure to share your wonderful comments with our entire staff! Once more, thank you for posting your review. We look forward to having you visit with us again...

Reviewed April 3, 2016

Stayed one night. It was pretty comfortable. Quiet. Friendly and helpful staff. I had to wait to check in for a while, but I was also early. It was not an issue. Clean room and decent bathroom. Good location; close to area restaurants and shopping. Good stay for the price. I would recommend this hotel to anyone looking for a...

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Thank Stephen U
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

Thank you for taking the time to write a review of your stay. I’m thrilled that you found our hotel to be a great value! It’s wonderful to read that you enjoyed our friendly customer service, comfortable rooms, and our convenient location. Thank you again for your kind words. The staff and I would love to provide you with another...

Reviewed February 24, 2016 via mobile

During my stay which was two nights. At best the hotel for me will be a last resort. Our office Admin reserved the room and my first question was, is it clean. She being the great assistant that she is sent me the reviews on the hotel. They averaged less than 2 stars. However, being the optimist I read that...

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1Thank Corey A
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear about the cleanliness issues you experienced. Please accept my apology. To uphold our company’s high standards, I will use your comments as a training tool to coach our housekeeping staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

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Near Extended Stay America - Atlanta - Alpharetta - Northpoint - East

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Extended Stay America - Atlanta - Alpharetta - Northpoint - East

Address: 3331 Old Milton Pkwy, Alpharetta, GA 30005-4437 (Formerly Studio Plus Deluxe Studios - Atlanta - Alpharetta - Northpoint)
Location: United States > Georgia > Alpharetta
Price Range: $76 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Atlanta - Alpharetta - Northpoint - East 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Studio Plus Alpharetta
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Questions & Answers

Questions? Get answers from Extended Stay America - Atlanta - Alpharetta - Northpoint - East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay here!”
  • IS THIS CLEAN?
 of 5 bubbles michellerH4084XV, Jun 15, 2016 | Read review
“Go somewhere else.”
  • carpet not swept
  • trash on floor
  • chairs caked in dust
 of 5 bubbles 732michaelh732, May 21, 2016 | Read review
“"Free" WiFi is very slow and useless if you need to VPN back to the office. You can upgrade to a decent speed for 3.99 per day.”
 of 5 bubbles charmay2016, May 3, 2016 | Read review
3 of 3
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