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Doubletree Hotel Atlanta/Alpharetta-Windward

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Doubletree Hotel Atlanta\/Alpharetta-Windward
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483 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Atlanta/Alpharetta-Windward
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Showing 477: English reviews
Reviewed September 30, 2016

The service was above board - Mohnish at the front desk was very helpful. He made the trip more comfortable. Had the right attitude towards the customer service. He made me feel important guest at the hotel.

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Helpful?
Thank ANZ T
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your review! We are pleased you received such exceptional service from Mohnish. We appreciate you taking the time to share your experience with us, as well as with other travelers. We hope you will return soon for another stay with us. Thank you.

Reviewed September 29, 2016 via mobile

After an extremely long day driving cross-country, we checked in STARVING. The second we got to our room, we immediately called to order room service before it got too late to do so. An extremely short time later, Silvia came to the door, tray in hand. I was on a very important business call, and she immediately dropped her voice...

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Helpful?
Thank TheOneAndOnlyMShirey
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the excellent review! We are pleased you found Silvia to be so helpful, and we will be sure to pass along your kind words. We hope to become your hotel of choice in Alpharetta. Thank you!

Atlanta, Georgia
Reviewed September 29, 2016

Was in town for an event. Called and spoke with Mohnish. He was very friendly and took care of my request. Upon arrival, he greeted me by name (he took a guess based on my arrival time). Not only did he give me information about the property, but about the general area. People like him make checking into a hotel...

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Helpful?
Thank Chris S
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the five star review, Chris! We are pleased you found Mohnish to be so helpful during your stay, and we will be sure to let him know of your compliments. We hope you will return soon for another great stay with us. Thank you!

Reviewed September 25, 2016 via mobile

I want to give this hotels kudos and accolades for their customer service. I want to give Mohnish special recognition for always giving me stellar treatment. When I come into this area I always come to this hotel!

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Helpful?
Thank 627newnik
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the excellent review! We are pleased you found Mohnish to be so hospitable. We appreciate you sharing your kind words regarding him with us, and we look forward to welcoming you back soon for another great stay. Thank you!

Reviewed September 24, 2016 via mobile

The hotel was worth the price and we received great service. Mohnish went out of his way to help us and made sure we had a pleasant experience. If we ever travel this way again we will definitely stay here again. Good job Mohnish!

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Helpful?
Thank Johnnie B
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Johnnie! Thank you for your review. We are pleased you received such outstanding service from Mohnish, and we look forward to becoming your hotel of choice in Alpharetta. Thank you!

Greensburg, Pennsylvania
Reviewed September 23, 2016 via mobile

I needed several things during my stay. The night manager Mohnish was extremely helpful and pleasant. I ended up not getting any cutlery to eat my take-out dinner with, and I locked myself out of my room. He was most hospitable and hooking me up with the things I needed That is such a nice thing to find when you...

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Helpful?
Thank zajdeld
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the five star review! We are happy you found Mohnish to be extremely helpful and pleasant during your stay. We will be sure to let him know of your kind words. We hope you will choose to stay with us again soon. Thank you!

New York City, New York
Reviewed September 23, 2016

I have stayed at this hotel several time before, but had an amazing experience this time because of Mohnish. He takes the service level and quality to a whole new level. He went above and beyond to make my stay comfortable. All my requests were promptly attended to. I'm definitely booking my stays at this location while he's around. We...

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Helpful?
Thank halmighty
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for taking the time to leave us a review of your recent stay! We are pleased you found Mohnish's service to be truly exceptional, and we will be sure to pass along your compliments. We hope to become your preferred hotel in the area. Thank you!

Alpharetta, United States
Reviewed September 22, 2016

I travel to the Atlanta area every 6-8 weeks, and with all the traffic it can be quite exasperating. Mohnish was a breath of fresh air upon arriving around 9pm (long day). He went out of his way to make sure I felt welcome, comfortable and was accommodated promptly. He knew a lot about the Alpharetta area and was very...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hilary O
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your review! We are pleased you felt accommodated and welcomed by Mohnish, and we appreciate you taking the time to share your experience with us. We look forward to welcoming you back soon for another fantastic stay. Thank you!

Alpharetta, Georgia
Reviewed September 20, 2016

This is a terrible hotel.... Room was not clean. Drywall falling apart. Restaurant is not open for dinner on Friday-Sunday. Do yourself a favor stay some place else. I honestly can not believe that Hilton does not just demolish this hotel and start over.

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Helpful?
Thank Trav8432
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We would like to apologize for the issues you encountered during your stay. We strive to ensure each guest experiences a pleasant stay, and we regret to have fallen short of your expectations. We hope you will return once the renovation has been completed to see the improvements we have made. Thank you.

Newnan, Georgia
Reviewed September 19, 2016

First of all....the staff is really nice and polite. Now the room.....Got back late from TopGolf and wanted to take a shower....NO WATER!!! Called the front desk but they said the maintenance man had already gone home for the night. On top of that the toilet ran all night long. Room 409 needs a little attention! Will not return!

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Helpful?
Thank bwinkler2552
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We would like to sincerely apologize for the issues you encountered during your stay, and we have since resolved the issue with the water and running toilet. We would like to assure you this type of stay is not at all typical of our property, and we regret to have fallen short of your expectations....

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more   less 

Additional Information about Doubletree Hotel Atlanta/Alpharetta-Windward

Address: 2925 Jordan Court, Alpharetta, GA 30004
Location: United States > Georgia > Alpharetta
Price Range: $92 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Atlanta/Alpharetta-Windward 3.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Doubletree Alpharetta
Alpharetta Doubletree
Hotel Style:
#14 Business Hotel in Alpharetta
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Questions & Answers

Questions? Get answers from Doubletree Hotel Atlanta/Alpharetta-Windward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“dont book here”
  • hanging off the wall
  • ac filter
  • dust
  • this is the door
  • dust on console
  • broken tiles
  • SO CLEAN! can you believe this is a Hilton?
 of 5 bubbles 632kyleb, Nov 17, 2016 | Read review
“Stay on the top floor if you want a quiet nights sleep.”
 of 5 bubbles Kashbcn, Nov 16, 2016 | Read review
“Request a top floor. You can sometimes hear people walking on the floor above you.”
 of 5 bubbles twidstrand, Nov 15, 2016 | Read review
“Rooms were clean”
 of 5 bubbles bbarnes67, Sep 30, 2016 | Read review
“Wait until the renovation”
 of 5 bubbles SteveS02, Sep 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question