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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.

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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.
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30 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Milwaukee, Wisconsin
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This place is bare bones for sure. Although the staff was very nice (Debbie) and some upgrades have been done this wasn't the place for us. We intended to locate another hotel but it was already completely booked so we stayed. We had to ask for dishes, silverware and ice cube trays. There were no ice cube trays available! There... More 

Helpful?
Thank Janis K
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about a member of our staff; however, we apologize that you were not happy about the kitchen items, housekeeping services, the breakfast and the hallways having dishes. I met with our staff, and we have reviewed all areas mentioned and came up with solutions to... More 

2 reviews
1 of 5 stars Reviewed July 3, 2016

This is something else, I have stayed in a few motels in my life and this is so much worse. The free internet is virtually non-existant and completely unusable(Think a few minutes to load an email or check facebook). A tiny tv, maid service only once a week and electrical sockets falling off the wall. All this at double the... More 

Helpful?
Thank alex m
Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. The service issues you described regarding the internet service, the size of the TV, our housekeeping policy, and the electrical sockets in the room are regrettable; however, for an additional... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 22, 2016

I am a frequent traveler and I have stayed at Extended Stay a few times - usually, it has been uneventful, decent experience. Sadly, this location has ended the trend, it began before I checked in; I called to find out if I could get a handicap-accessible room. The agent, Linda asked for my reservation information (which was a non-smoking... More 

Helpful?
Thank Michelle R
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your experience was not to our company’s high standards. Please note that the front entrance is wheelchair accessible; there are no steps and the cement sets directly into the parking lot. I'm very sorry this was not made apparent to you, further causing a disappointment.... More 

Asheville, North Carolina
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed April 15, 2016

We were passing through and stayed for one night. The staff was super friendly and brought us the dishes, utensils and extra blanket we requested promptly. The room was clean and just fine for what we needed. The breakfast was a pass for us as it is just packaged high carb sweets and coffee but the price for this room... More 

Helpful?
1 Thank Sue D
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your feedback with our corporate office. Still, I’m pleased to read that you had a satisfactory stay overall and enjoyed our accommodating customer service. Thank you again for... More 

Ocala, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2016

We stayed at Extended Stay America - Atlanta - Alpharetta for a weekend. 2 nights. We had family in the area. We had checked all the hotels in the area before booking and decided to try Extended Stay. Staff was friendly and professional. Rooms are clean. Very pleasant experience. We will stay there again.

Helpful?
Thank Linda J
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you so much for posting a review of our property. It’s great to read that we were able to exceed your expectations and provide you with a comfortable stay. I truly appreciate your comments regarding our friendly customer service and comfortable accommodations! Once more, thank you for posting your review. We look forward to having you visit with us... More 

Loxahatchee, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 30, 2016

Very pleasant,accommodating staff. Nice room looking out into woods, quiet even though very convenient to Ga I 85. Prompt courteous when requesting bowls for soup. Great restaurants within walking distance. Zoe's kitchen a lovely Mediterranean cuisine "fast" food joint with great meals for vegetarians. Chipotle, Pollo Tropico, Ruby Tuesday, Bawarch Biryani, Chic fillet all near.

Helpful?
Thank BK Y
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that we were able to provide you with a comfortable experience. I'm also happy to read that our staff provided you with friendly customer service and that you enjoyed all of the convenient amenities our hotel has to offer! Once more, thank you... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2016

Really nice hotel. I stayed here while I was hunting for an apartment. My experience was great! The hotel is comfortable and clean. Great location! There are some good restaurants and a mall is close by. Super friendly and helpful staff.

Helpful?
1 Thank a s
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

Thank you so much for sharing your experience with us. It’s great to read that you enjoyed our comfortable accommodations as well as our convenient location. I truly appreciate your kind comments about our friendly staff! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
5 of 5 stars Reviewed February 9, 2016

This hotel had the best prices around. All of my employees that stayed said the rooms were very clean, newly renovated, plenty of room. Friendly and helpful staff. This hotel has given us nothing but great experiences. I would highly recommend.

Helpful?
Thank amandahX3772CV
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review

It is so rewarding to read that your team had a great stay with us. Thank you for your comments. I'm thrilled that you found our hotel to be a great value! It’s great to read that you enjoyed our spacious rooms and friendly customer service. The staff and I would like to thank you again for posting your review.... More 

1 review
5 of 5 stars Reviewed November 16, 2015

I was very surprised on how nice the room was and also had a little kitchenette upon my check in (even though I di not use it) I was only in town for 2 days on business and all the upper end Name Brand Hotels were booked in the area, so I reluctantly booked this lower priced Hotel not expecting... More 

Helpful?
Thank Gary R
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 7, 2015

The stay was comfortable with good staff. However the hotel needs to provide a little more in terms of breakfast than only coffee & oatmeal. For business travelers, breakfast is something they rely on and usually skip lunch due to busy schedules. Overall a decent place to stay for a couple of nights

Helpful?
Thank Monil H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry

Additional Information about Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.

Address: 1950 Rock Mill Rd, Alpharetta, Alpharetta, GA 30022-3014
Location: United States > Georgia > Alpharetta
Price Range: $73 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd. 2.5*
Number of rooms: 101
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