Business associates and I called in advance to get rate information to a certain dollar amount, once agreed once we arrived at the hotel the personnel behind the front desk a veteran I have been there for many many years totally disrespected and stayed it out loud that more money would be paid other than what the management had approved. The disrespectful female behind the front counter a veteran of that hotel for many years proceeded to be very disrespectful to me and my guest out loud. Bottom line do not trust anything you can’t do yourself prior to your arrival make sure you read everything because they tack on unnecessary fees. I will never return nor will I ever recommend anybody to this dreadful experience
Let's first list cons so we can end on a high note. - peepholes painted over - bathroom ceiling mold - roaches - bathroom not cleaned well - staff member at checkin unprofessional - $50 "early checkin" charge between 2AM and 11AM even though the room was paid for from the previous night (based on night audit) Pros - comfortable bed - nice pool - free parking The pros are not enough for us to stay here again. If this is any indication of how Extended Stay operates, I don't plan on doing business with any other accommodation in their chain. I hope these issues are corrected so the next clients don't have the same experience we did.
Front desk service was horrible wouldn't give name or contact of any supervision to report this incident. Where guest at the hotel moved us to a another room that was filthy it smelled an was told that it wasn't cleaned for over a month so we was given another after already paying for the room and had to wait four hours for them to put up shower curtains.
When I booked the room I paid for a updated pool view room. When I checked in I went to the room and the smell was overpowering of mildew and cleaning supplies, not updated, and no pool view room. There was crumbs all over the floor, crusty stuff on the sheet, and the bathroom door scraped across the entire floor and you closed it. I cancelled my stay and left. Was refunded a couple days later!
This hotel was rated 2 1/2 stars but that was not true. It is undergoing a renovation and the rooms tell it. The lobby is nicely done but the rooms are not on the same level. Our room had nails in the walls for pictures but no pictures. No duvet on the bed only sheets and a blanket. The curtains were dirty, toilet seat not attached and the tub faucet leaked. We reported the toilet seat and though it was repaired, it was improperly done where the seat couldn't fully raise. Roaches were also present. The floor in the bathroom had obviously been repaired from a leak but it was poorly done. The furnishings were old and very worn. Words scratched into one side and drawers were broken. Old analog TV with just a few channels. Though the trash was picked up everyday and fresh towels brought to the room, the towels were placed on the coffee table or the vanity, not hung on the towel racks and our bed was NEVER made up. The security latch on the door had been broken off. I do have to say the staff was very friendly and as accommodating as they could be. That is why we gave it a poor rating instead of terrible. Never again will we stay at an Opal.…
My family and I stayed at this hotel during the first week of January 2022 and it was the worst experience since we have been traveling. Imagine they checked us into a room that was not properly cleaned. There were human hair and black particles all over the bed sheets and entangled in the bath towels. Even when they brought bath towels that they said were clean, upon inspection 🧐 they contained human hair still entangled in them. One of the bath towel was so badly greased with black stains that the front desk attendant said it should be thrown away. Yet still they brought it for us to use. During the night there was no hot water so we had to bath in cold water. When we called the front desk to enquire about this, all the did was apologize. I would never recommend this hotel to anyone. It is totally deplorable.…
The staff was very friendly and thank you to the lady from Vermont that greeted us. Definitely recommend and will return again. The pool was beautiful and the waterfall created a peaceful white noise as we slept. Best and most comfortable mattress I have ever slept on, too. Happy grand re-opening from your friends in Kentucky!
This was our first stau at this hotel and we were so beyond thrilled with our decision the moment we pulled in. The staff all so kind and genuine and the rooms extremely clean, the beds so comfortable as well as great pillows. The pool area is AMAZING! I would definitely stay here again and would recommend to all my friends and family. Near so many great places for shopping and food as well. They made Christmas so amazing for us.
First of know that I am not a “Karen” that is difficult to please. This property is advertised as a 2 1/2 stars — in reality it is a -15 star property. This is quite probably the WORST hotel I have ever seen!! Nasty is an understatement. Rooms are filthy. I changed room 3 times due to MAJOR problems with each of them. The hotel is in the process of renovations, and I was placed in the “renovated” rooms. It’s very very sketchy!! The door does not close properly, there is enough room under the door for small animals to fit underneath, the floors are covered with dirt, there is no security lock on the door, the window track is filled with dead insects, the overall appearance is very run down, looked like drug deals were going on in the very DARK parking lot, the exterior corridors have minimal lighting, and possible prostitution activity on the premises. The only positive thing I can say about this place is the front desk clerk was very nice. She has EXCELLENT customer service skills!…
The staff is extremely friendly and accommodating and this pool is beautiful. The front desk manager is an incredible person she is truly kind accommodating and a bright ray of light in these dark times