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Extended Stay America - Orlando - Altamonte Springs

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Traveler (59)
Room & Suite (56)
Dining (1)
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Dec 23Dec 24
1 room, 2 adults, 0 children
Standard Room
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  • Excellent45%
  • Very good20%
  • Average13%
  • Poor7%
  • Terrible15%
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Wheelchair access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
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Room features
Non-Smoking Rooms
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Getting there
Orlando Sanford International Airport12 mi
Orlando Intl Airport17 mi
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Traveler rating
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Chyna Y
Reviewed 1 week agovia mobile
I've had very few issues with my stay, but when I did, Ms.Sandra was prompt in correcting them. I was supposed to receive a call from the hotel manager because of a situation that took place. Needless to say I have YET to receive a call. I was double charged for a one night stay and when I called the front desk to find out why, Shay stated she didn't know why,couldn't tell me why and there's no manager here on the weekend. I called corporate and filed a complaint. Maybe now I'll get a call and a refund. Smh...
Thank Chyna Y
Response from 00esa, Manager at Extended Stay America - Orlando - Altamonte Springs
Responded 4 days ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Orlando, Florida
Reviewed Oct 24, 2018via mobile
I’ve stayed at extended stay at least 20 times or more. I stayed at the one in altamonte several times. This time I was mysteriously charged a “smoking fee of 250$ and I don’t smoke. The lady at the front desk even told me not to smoke in the room when I checked in! I’ve since called the Manager, the Gm and the corporate office to get some sort of explanation. I have no choice but to call my card company to dispute the charge. Beware this SCAM. Apparently they can charge your card without your permission and just SAY you were smoking in the room. I called for answers and was told to leave a voicemail on the managers line. I would recommend to any travelers not to stay here, and if you do be careful because they can charge your card 250$ at any time under the false guise of “smoking in the room”.
Thank Consumer_reports_223
Response from 00esa, Manager at Extended Stay America - Orlando - Altamonte Springs
Responded Oct 30, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We do adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We take guest feedback very seriously. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
West Palm Beach
Reviewed Oct 19, 2018via mobile
We booked our stay online at the last minute. We live in Tallahassee and it was the morning of hurricane Michael. It was a last minute decision to leave and we chose the Orlando area to take refuge in. The hotel was located in a good area, away from the tourist traffic but still surrounded by plenty to do. We used to live in this area so we knew that there were plenty of restaurant options, shopping nearby, and close to the highway. The hotel had a room ready for us and check in was a breeze. The room was spacious and clean. We were also able to bring our cat with us had no issues having our pet. We would definitely stay here again while visiting Orlando or anywhere else.
Thank pclifton30739
Response from 00esa, Manager at Extended Stay America - Orlando - Altamonte Springs
Responded Oct 20, 2018
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location and enjoyed your well-kept suite. We appreciate your feedback and look forward to welcoming you all back soon. Sincerely, Hotel Management
Kendra C
Reviewed Oct 13, 2018via mobile
I have been to lots of extended stays while traveling this year and I was not pleased with my stay. Now that I’ve moved here to Altamonte Springs, the extended stay is my temporary home until I find a permanent one. I love it here! The staff is really nice and they are generous. I have kids so I am conscious about noise but the walls are so thick you can’t hear anything! The view is like being on vacation with all the trees and the pawn next to it! I recently had a picnic by the pawn during my lunch break with my kids and they loved it! Of all the extended stays in Orlando this one is by far more reasonable as far as price and location! It’s walking distance from the mall, park and supermarket! FIVE STARS!
Thank Kendra C
Response from 00esa, Manager at Extended Stay America - Orlando - Altamonte Springs
Responded Oct 13, 2018
Kendra, thank you for sharing details regarding your amazing visit at Extended Stay America. We are thrilled to know you enjoyed everything that we offered and that our location surrounded by mesmerizing views made for a memorable experience. Thank you for being our guest, and we hope you will come back to see us again soon! Sincerely, Hotel Management
Reviewed Sep 16, 2018
The toilet was malfunctioning...had to manually flush so the manager comped our room which was nice. Staff was friendly, room was reasonably clean (for it's age), but we killed 2 bugs and found 2 dead ones in the room. We were expecting breakfast. Upon arrival we were told it was a "Grab & Go" breakfast of muffins and granola bars. When I went down at 8:15, there was only packaged oatmeal and 2 out of 3 coffee containers were cold. Coffee mate only. So, we went a mile or so down the road and ate breakfast at Panera. We might stay again if the bug issue were resolved.

눇Great location, staff was friendly. Morning coffee was good.
Thank FloridaSunbird
Response from 00esa, Manager at Extended Stay America - Orlando - Altamonte Springs
Responded Sep 16, 2018
Thank you for being our guest. We are pleased to know you were impressed with our associates and that you liked our location. However, we are sorry you were unhappy with our grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have made a note of your feedback and have shared it with the housekeeping team to inspect the room thoroughly before allocating it to our future guests. We look forward to having you all visit again so that we can provide you with a better stay. Sincerely, Hotel Management
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Room Tips
"Stay safe me place else"
Feb 25, 2017
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"some rooms have lake views"
Jan 31, 2017
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"Nice rooms all"
Jan 22, 2017
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"great customer service, accessibilty to main locations."
Jan 17, 2017
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$68 - $125 (Based on Average Rates for a Standard Room)
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