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Residence Inn Hartford Avon

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#2 of 2 Hotels in Avon
Certificate of Excellence
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Residence Inn Hartford Avon
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111 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Atlanta, Georgia
Reviewed 2 weeks ago

As a business traveler, I do not want to go out for dinner every night and appreciate having a stove/oven to make my own meals when staying over weekends. The bed is comfortable and my room is quiet without hearing neighbors. Check-in staff are very personable and the Sales Director is fantastic! She took the time to show me several...

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Helpful?
Thank hennykaspara
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you for your positive critique of the Residence Inn, Avon, CT. We have addressed the issues in your suite, and I am delighted with you overall favorable opinion of helpful and personable staff and Sales Director!

Arlington, Virginia
Reviewed January 6, 2017

I did not read reviews prior to my recent stay, and now that I have logged on and seen some of them I am surprised. I travel quite frequently, and in my opinion this hotel was just fine. The check-in process was quick and painless, the breakfast items were varied and fresh, and the staff that I interacted with were...

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Helpful?
Thank PriusGirlVA
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thanks very much for your complete and supportive review the Residence Inn by Marriott, Avon, CT. My staff is committed to helping every guest experience a great and productive stay. Sounds like they have succeeded! Sincere thanks, Nelson

Waterbury, Vermont, United States
Reviewed January 1, 2017

Rooms were nice and have been upgraded. Staff was very friendly and the free breakfast was excellent. However, for us the mattress was much too soft. Very dog friendly, but they charge a $100 dollar fee whether you stay one night or a week. In our experience traveling with our dog this was the most expensive one night dog stay.

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Helpful?
Thank Jed B
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you for your review of the Residence Inn by Marriott, Avon, CT. I am pleased that you had an overall good impression of us. We are considering a change of our mattresses, and your comments will help in our decision process. I apologize for the pet charge fee, I know it is high for a short term stay. We...

Port Saint Lucie, Florida
Reviewed November 15, 2016

As others have mentioned, this hotel is in dire need of an update as the carpets are worn, beds sag, and walls marred. Though king-sized beds seems to be AWOL at this hotel, the rooms with an inviting fireplace are lovely this time of year when the chill sets in. The breakfast is better presented and maintained than on our...

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Helpful?
Thank Linda K
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you for your constructive comments. We want to be your favorite hotel. I am personally very disappointed in the lack of hospitality that you should have experienced. I will continue to work with me staff to provide friendly, helpful, and personal guest assistance that we are know for. I believe our the overwhelming majority of our suites are in...

Reviewed November 5, 2016

Property looks very nice from outside but inside is deceiving. The hotel interior is in need of major upgrades. The carpet, decor and more looks and feels like the 1970s. Beds are sunken and in need of replacement. Mini snack shop available adjacent to front desk with the food items (e.g. chips) past expiration date. Great restaurant within walking distance...

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Helpful?
Thank Sandi S
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you for your review. We apologize for those issues that need immediate attention; especially regarding staff friendliness and sincerity. We do hear you, and a decorating redo of the hotel is in our future. We hope you consider us again. Sincerely yours, Nelson

Greater London, United Kingdom
Reviewed November 2, 2016

This place is really nice, the rooms and facilities are great and the staff very helpful and friendly. Buffet breakfast available, no bar or restaurant but the "First and Last Inn" is a two minute walk away

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Helpful?
Thank Theo W
Newport, New Hampshire
Reviewed October 17, 2016

The one bedroom suite was very clean and comfortable - Free breakfast was excellent- scrambled eggs, fresh spinach, coffee cake, oatmeal bar, port and turkey sausage - huge selection. Only draw back is that this is a dog friendly hotel but $100 per night extra??????? I feel this is excessive - Otherwise I would have given this hotel 5 stars!

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Helpful?
Thank Sunapee17
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you very much for review. I will pass along your positive comments to my staff. It is always a great to hear that they are doing an outstanding job. The complimentary hot breakfast buffet continues to be upgraded and we are pleased that you enjoyed it. I agree that the pet charge is high for one night and I...

Houston, Texas
Reviewed October 16, 2016

This property has absolutely no king beds. A baby crib is 27" wide, and half of a queen is 30" wide. So two in a queen is not much wider than a baby crib. My wife and I travel often, and are very careful to get a room with king size beds. Unfortunately, I was in a hurry and booked...

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Helpful?
Thank John_Super
nelson_adame, Manager at Residence Inn Hartford Avon, responded to this review

Hello John_Super I'm so sorry a queen bed made for an uncomfortable night for you and your wife. We are actually in the process of transitioning many rooms to Kings. Thank you for your input and for staying with us.

Gainesville, Georgia
Reviewed October 13, 2016

This was a family stay. We ended up getting 2 rooms. The front desk staff was a pleasure to deal with, accommodating my requests. This RI still has the old color scheme, and should hopefully get its refresh in the next few years.

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Helpful?
Thank joshuacoiner
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

I appreciate that you took the time to comment on your recent stay with us. Thank you for your positive response on our Front desk staff and we all try our best to make your entire stay memorable. A redo have the hotel is being planned. Thanks for staying with us. Sincerely, Nelson

Reviewed October 12, 2016

The suite with a queen and sofa bed had problems. The sofa bed was bad, and although sheets and blanket were in the closet, there was no pillow. The chair to the work desk was very low, and no obvious way to raise it. Everything seemed well used. The WIFI was just OK. On the plus side, the free breakfast...

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Helpful?
Thank Bubba75
nelson_adame, General Manager at Residence Inn Hartford Avon, responded to this review

Thank you for your feedback of your recent stay. We will pass on your experiences to the approximate people who can improve the hotel for the future. I apologize for these issues and we do have plans for improvements. We are pleased that you enjoyed our full hot breakfast buffet! Sincerely, Nelson

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Hartford Avon

Address: 55 Simsbury Rd, Avon, CT 06001-3713
Location: United States > Connecticut > Avon
Price Range: $182 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Hartford Avon 3*
Number of rooms: 100
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Also Known As:
Residence Inn Hartford/Avon Hotel Avon
Residence Inn Avon
Avon Residence Inn
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Hartford Avon staff and other travelers.
2 questions
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Boynton beach
8 months ago
Boynton beach
8 months ago

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Questions? Get answers from Residence Inn Hartford Avon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dont' get the room next to the elevator! Pump runs frequently.”
 of 5 bubbles Sunapee17, Oct 17, 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles John_Super, Oct 16, 2016 | Read review
“some rooms have fireplaces.”
 of 5 bubbles joshuacoiner, Oct 13, 2016 | Read review
“any room in 3rd floor.”
 of 5 bubbles prasencallsu28, May 25, 2016 | Read review
“second and third floors are very quiet.”
 of 5 bubbles Mumyork, May 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question