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Hotel Jerome, Auberge Resorts Collection

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330 E Main St, Aspen, CO 81611-1930
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Traveler (342)
360
Panoramas (61)
Room & Suite (232)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 33 in Aspen
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.4
2022 Travelers' Choice Best of the Best
GreenLeaders Silver level
Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we've seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can't experience Aspen, without experiencing Jerome.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Luxury
1001Reviews2Q+A100Room tips
Traveler rating
  • 845
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Most Recent
Deborah Y wrote a review May 14
4 contributions3 helpful votes
Considering this is rated as one of the best hotels in Aspen our stay here was decidedly average. Even very basic standards like the cleaning of the rooms was sloppy. The room rates are also very opaque so be prepared too be ripped off in every direction. Luckily I booked through an agent who was able to fight my corner but even a month later the hotel was applying unauthorised charges to my credit card. After a long and tedious argument, refunds were arranged but even these managed to get returned to the wrong card. Hotel also impossible to contact off season and difficult to contact when open. The Jerome Hotel played a large contribution in making this the worst vacation I have ever taken. I've had issues with the Auberge Group before in other countries and will never stay at their over priced over rated hotels again, so if you like a stress free holiday, avoid them like the plague.
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Date of stay: March 2022
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mb1sf wrote a review Apr 2022
San Francisco, California18 contributions10 helpful votes
We stayed at the Hotel Jerome for 5 nights and have nothing but good things to say about the property. The hotel is rich with history and character, yet luxurious and updated for the modern traveler. The décor is beautiful, the rooms are spacious, the service is top notch. There are a number of well-appointed communal spaces--from a lively bar to a warm and cozy lobby to a truly gorgeous coffee shop to a fun game room for the kids. We had a number of flight cancellations due to storms while trying to fly into Aspen, and the reservations team was flexible and accommodating while we shuffled around our booking. There is a daily shuttle service to/from the four mountains, which is very convenient. The location of the hotel is ideal – even though we were skiing in Snowmass every day we loved being able to walk out of the hotel to grab dinner at a nearby restaurant. A five-star experience.
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Date of stay: April 2022
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Andrew C wrote a review Apr 2022
5 contributions2 helpful votes
We stayed for 4 nights at this amazing and friendly hotel. The staff made us feel like family, and could not have been more accommodating or helpful. The J bar is a fantastic place for a drink or meal, with a buzzy Aspen vibe in the evenings. Our room was beyond expectations. Spacious and comfortable with a large soaking tub and plenty of amenity space. The hotel exudes a welcoming atmosphere from the moment you arrive until you leave. Highly recommend.
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Review collected in partnership with this hotel
Date of stay: April 2022
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ryan3722 wrote a review Apr 2022
1 contribution
Awesome stay at Hotel Jerome. I was in Aspen for a business conference and received first class service from the staff. Recognized by my name from pretty much everyone was a nice tough. Top notch, friendly service. Made the experience great.
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled
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Amy S wrote a review Mar 2022
2 contributions6 helpful votes
We had an absolutely wonderful stay at this hotel. The staff go above and beyond to ensure that the guests are happy! We had some issues prior to arrival and were welcomed to our amazing upgraded room with champagne and flowers and a note from the GM. The food at breakfast was great, amazing hot tub, helpful concierge. Everyone knows your name kind of place! We would certainly return.
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Date of stay: March 2022Trip type: Traveled
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Alex F wrote a review Feb 2022
1 contribution
We enjoyed every second of our stay at The Hotel Jerome. From the moment we stepped in the doors we were treated as special guests. The care that each staff member we encountered was superb and we thoroughly enjoyed our first time in Aspen.
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Review collected in partnership with this hotel
Date of stay: February 2022
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848anonymous3210 wrote a review Feb 2022
New York City, New York2 contributions1 helpful vote
The majority of the hotel staff was wonderful. Front desk was great and generally the bell staff/valet staff were great. One important area that fell short and why we will not be returning to Hotel Jerome occurred with the shuttle service - On Feb 20th around 3:30pm I called the hotel for a shuttle from the bottom of Highlands Mountain and was told to hop on the shuttle that was already waiting in the parking lot. Apparently the shuttle was waiting at the bottom of Highlands for another group of 7 hotel guests. We were 3 people. The other guests were extremely drunk and belligerent and harassed us about boarding the shuttle claiming the shuttle was "exclusively" for their group. After we boarded one white male continued to loudly harass us telling us repeatedly to "get off" and "shut the F up". The hotel shuttle driver not only did not intervene but told our group to "stop talking" when we tried to argue that we were instructed to board. The shuttle driver did not say anything to the group harassing us. Needless to say as a Chinese American female guest faced with a belligerent group of drunk Anglo men, this entire debacle did not sit well with me. The hotel failed to make me feel safe in this situation thus I will not be returning. I will also make sure to relay this experience to my community and friends.
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Date of stay: February 2022
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1 Helpful vote
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Companion26766570142 wrote a review Jan 2022
1 contribution
First time in Aspen. Absolutely loved it! Hotel Jerome made the stay that much better. Rooms were lovely and big. Very pet friendly. Location right in the center of town looking at Ajax Mt, can't be beat! Will stay again
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Review collected in partnership with this hotel
Date of stay: January 2022
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Response from Patrick Davila, Other at Hotel Jerome, Auberge Resorts Collection
Responded Jan 24, 2022
Dear Companion26766570142, Thank you very much for taking the time to write a review of your recent stay and for choosing Hotel Jerome on your 1st visit to Aspen! I am thrilled you enjoyed your time with us and appreciate your kind words and comments. It was a pleasure to have you stay with us and we look forward to welcoming you back. Warmest regards, Patrick Davila General Manager, Hotel Jerome An Auberge Resort
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Kaveh W wrote a review Jan 2022
Kuala Lumpur, Malaysia109 contributions110 helpful votes
We had a great stay at hotel Jerome, Aspen. We stayed in the one bedroom suite which was beautifully furnished and in immaculate condition. We loved the attention to detail in the furnishings and would definitely stay here again when we return to Aspen. Jason Low who assisted us during our stay made our experience exceptional.
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Review collected in partnership with this hotel
Date of stay: January 2022
2 Helpful votes
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Response from Patrick Davila, Other at Hotel Jerome, Auberge Resorts Collection
Responded Jan 31, 2022
Dear Spotkav, Thank you very much for taking the time to write a review of your experience at Hotel Jerome. It was such a pleasure to read your nice comments and I am thrilled you enjoyed your stay in one of our one bedroom suites. Thank you for recognizing Jason, he is a wonderful asset to our Hotel Jerome team. We are lucky to have him with us. It was such a pleasure to have you stay with us and I look forward to welcoming you back in the future. Warmest regards, Patrick Davila General Manager, Hotel Jerome An Auberge Resort
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BaileyBrooksMcCarthy wrote a review Jan 2022
Atlanta, Georgia15 contributions3 helpful votes
We usually stay in more of a resort-y hotel on winter break so it was a really nice change to stay somewhere like this with so much character. I'm the only one in my family who doesn't ski so I loved that the hotel was right in the center of Aspen so I could go explore during the day although more often than not I spent my day curled up in the cozy living room lobby with a book and a glass of wine. The staff were all so friendly and professional - I couldn't fault the service - and the dining options were so good, even if I wasn't staying there, I'd go there in the evening.
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Date of stay: January 2022
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Response from Patrick Davila, Other at Hotel Jerome, Auberge Resorts Collection
Responded Jan 31, 2022
Dear BaileyBrooksMcCarthy, Thank you for choosing Hotel Jerome for your winter break this year and for writing a review of your experience on Tripadvisor. I am thrilled you enjoyed the character and charm of the Crown Jewel of Aspen. It was a pleasure to have you and your family stay with us and I look forward to welcoming you back in the future. Warmest regards, Patrick Davila General Manager, Hotel Jerome An Auberge Resort
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PRICE RANGE
$1,045 - $2,102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel jerome, an auberge aspen, jerome hotel aspen
FORMERLY KNOWN AS
Hotel Jerome
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
99
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Frequently Asked Questions about Hotel Jerome, Auberge Resorts Collection
Which popular attractions are close to Hotel Jerome, Auberge Resorts Collection?
Nearby attractions include Maroon Bells (0.1 miles), Rio Grande Trail (0.2 miles), and The John Denver Sanctuary (0.1 miles).
What are some of the property amenities at Hotel Jerome, Auberge Resorts Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Jerome, Auberge Resorts Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Jerome, Auberge Resorts Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Jerome, Auberge Resorts Collection?
Yes, parking is available to guests.
What are some restaurants close to Hotel Jerome, Auberge Resorts Collection?
Conveniently located restaurants include The White House Tavern, Pyramid Bistro, and French Alpine Bistro - Creperie du Village.
Are there opportunities to exercise at Hotel Jerome, Auberge Resorts Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Jerome, Auberge Resorts Collection have an airport shuttle?
Yes, Hotel Jerome, Auberge Resorts Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Jerome, Auberge Resorts Collection have airport transportation?
Yes, Hotel Jerome, Auberge Resorts Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Jerome, Auberge Resorts Collection located near the city center?
Yes, it is 0.09 miles away from the center of Aspen.
Are any cleaning services offered at Hotel Jerome, Auberge Resorts Collection?
Yes, dry cleaning and laundry service are offered to guests.