this place is amazing. the room and every inch of the hotel is full of charm, history and fabulous fabrics, art, everything. not one thing was left undone. I seriously could live there.... and plan to come back again!
Aspen is a stunningly beautiful destination. Our most recent experience was elevated by our decision to elope on October 22, 2022 at Hotel Jerome. From the moment I first spoke with Elyse Jokich, I knew she understood my vision for our “Magic Moment”. She listened with genuine interest and anticipation as I explained each and every detail of my dream wedding. It did not matter how intimate or grand the affair...she and the staff were prepared to deliver nothing less than perfection. On our wedding day, we witnessed their pursuit of excellence! Elyse and the entire staff worked diligently to make our dreams elegantly unfold. From the moment our guests arrived, we instantly became aware that nothing is too much trouble...everything was over the top service! Hotel Jerome has an understated style of rustic elegance and magnificent views. We couldn't have chosen a more beautiful setting! The photos of our most special day reflect the ambiance and will forever be treasured! Our fabulous experience was further amplified by the amazing staff. Everyone took such pride in the hotel and in making our wedding exceptional. They did not disappoint! It is the care and concern of the dedicated employees at Hotel Jerome that leave you with that feeling that you have stayed with wonderful and accommodating friends rather than simply being a hotel guest...and that alone is immeasurable! …
Flew in to the FBO on our jet, called Jerome and requested the hotel shuttle to pick us up- we waited over 1 hour for them to even call the driver. For $2k/night, we are not impressed & we haven’t even arrived. -The Mehling’s
To those who love stepping back in time, and love historical spots, you must visit the Hotel Jerome…we went to grab a drink and snacks at the bar located in the front…it’s gorgeous, you feel you walked into an old cowboy saloon, obviously with a modern feel…we sat at the bar, and our bartender Akshay was fabulous, so engaging and friendly…my hubs got one of the specialty drinks they offer, and loved it. I ordered the goat cheese with dried fig…and oh my gahhh…it was one of the best goat cheese spreads I have had, and I have tried plenty…we then walked around, and I took in all the charm of the hotel lobby…we headed to the coffee bar after…everything is so perfectly detailed and engaging…can’t wait to stay a night!
Beautiful facility with an amazingly courteous staff. The lobby was nicely decorated. The rooms were very cozy. The bar had amazing options. The food was high quality. This place is really an ICON of Aspen!!!
My wife and I recently stayed at Hotel Jerome for two nights while we were in Aspen, and it was an absolutely wonderful experience. Staying at this special hotel, which dates back to the 1800s, is just the perfect way to embrace a trip to this historic town. The hotel does the perfect job of marrying luxury with old-world Western charm in a way that just envelops you in a warm, welcoming ambiance at all times. Planning/Pre-Arrival Experience: Our trip was at the beginning of December during a somewhat slow period between Thanksgiving and Christmas. I thought it was actually an ideal time to come to Aspen, since we benefitted from a combination of plenty of snow, lower crowds, and beautiful holiday decorations. We have visited Aspen a couple times previously, and this time we were back for just a couple nights to enjoy the town and our favorite restaurants and bars. In our minds, there are three main hotels in Aspen in the luxury category: Hotel Jerome, Little Nell, and the St. Regis. On our last two trips to Aspen, we stayed at the St. Regis both times. Although that hotel is nice, we had service issues both times we were there and wanted to avoid it this time. I considered Little Nell briefly for this trip, but it was more than Hotel Jerome by a couple hundred dollars per night (with Hotel Jerome being far from cheap itself), and I’ve never been quite as drawn to the Little Nell as Hotel Jerome. We wouldn’t benefit from its ski-in/ski-out access, and we’ve always found the Little Nell to feel a bit cold when we walk in, whereas the Hotel Jerome’s historic feel and warmth really draws us in and has put it at the top of our list for a while. I’m very glad we made the decision to stay at Hotel Jerome this time. Shortly after booking, I received a generic welcome email providing contact information for the concierge if we had any questions in advance of our stay. Even though we already know Aspen well, I did reach out to the concierge, who responded very quickly and professionally. They provided more information about the complimentary airport shuttle, along with a series of documents with information about recommended local restaurants and activities, which would be especially helpful on a first trip to Aspen. Arrival Experience: Upon our arrival, we took the complimentary hotel shuttle from the airport to the hotel. After calling the hotel, they were there to pick us up outside of baggage claim in less than 15 minutes. We were impressed with the comfortable and very nicely appointed SUV for the drive, which ended up being private, since we were the only ones arriving at that time. If you want a guaranteed private transfer, they offer it for $100 each way, and the car will be waiting for you and tracking your exact flight (rather than having to call for the shuttle with a short wait). We thought the complimentary option was great, and generally wouldn’t find paying for something private to be necessary. The staff member who drove us was very friendly and welcoming, and as soon as we pulled up to the hotel less than 10 minutes later, several staff members greeted us and took all of our things, while immediately whisking us to the front desk. When we arrived, we were also immediately impressed by all of the gorgeous Christmas decorations that make this hotel pop even more during the holiday season, and are definitely worth a visit to see. There’s nothing cozier than spending time by the fire in the Hotel Jerome lobby, while taking in the pretty Christmas décor and gingerbread house. The front desk staff members were very nice, and immediately offered us either a glass of sparkling wine or a cocktail as a welcome beverage. We were also pleased to find out that our room had been upgraded from a basic Deluxe King Room to a King Junior Suite, and that the room was already available for us around 11:00 am. I was especially impressed with the upgrade since we weren’t repeat guests and we weren’t there to celebrate a special occasion. It was not a particularly busy week, so they probably just had extra capacity and decided to be generous, which was very much appreciated and makes us even more likely to return in the future. After completing check-in, one friendly bellman accompanied us to our room, while another had already taken our luggage up there as we were completing things at the front desk. I appreciated that on the way to our room, the bellman pointed out various hotel amenities and dining options, so we had a good overview of the property. He did the same for the features of the room itself, and proactively offered to get a humidifier set-up for us as we settled in. Room: Our room (440) was absolutely wonderful, with the upgraded Junior Suite being quite spacious at around 650 square feet. Although I would say it felt less like a suite and more like a really large hotel room, it was perfect for us and we loved all the space. It was also perfectly quiet at all times, with no noise at all from other rooms or the hallway. We were in the back of the hotel facing Red Mountain, and had great mountain views. It’s the opposite direction of the prime mountain views you usually think of toward the town and Aspen Mountain, but it’s still an excellent view. The décor of the room was in line with the rest of the hotel, with dark colors and a western feel, but done in a very comfortable and upscale way. Everything from the textiles, to the accessories, to the artwork (a lot of which included old photos of the hotel and Aspen that were fun to look at), felt high-end and really gave it a sense of place. In addition to a very comfortable king bed, the room had a comfortable couch with a chaise lounge and a large dining table with two chairs. The closet was also large with lots of hangers and a good amount of storage space. The only minor negative in the room was that it felt a little dark at night, even with all of the lights on. The décor is in darker tones to begin with, and another strategically placed lamp or two would help in the evening. In line with everything else, the bathroom was quite spacious and attractive, with a large vanity with double sinks and lots of storage, a tub, and a separate stall shower which had great water pressure. The bath products were from Hermès, with a perfect woody scent that fits Aspen well. The bathrobes that were provided were perfectly cozy for a winter trip, but not ridiculously heavy like hotel robes sometimes are. Probably our favorite feature of the room was the mini-bar, which was stocked with a large array of snacks that were all complimentary. The mini-fridge was also stocked with a variety of beverages, and all of the non-alcoholic ones were also included. It’s so nice to be able to grab a snack whenever you want it and not think about how much you’re going to be overcharged for the item. I did notice that items we consumed on our first day weren’t replenished on the second day, although there were plenty of other items left for us to have. However, when we called and asked for more of specific items we had liked and already consumed (which the bellman had recommended we do as needed), they were happy to bring more right away. Housekeeping did a great job, and the room was spotless at all times. I also really appreciated that they seemed to just always know when we were out, and we never had to request cleaning or turndown. Another thing that may be helpful to note about the hotel and rooms is the general layout and footprint of the property. Hotel Jerome is contained within one block in the heart of Downtown Aspen, and its original historic building is where you enter and where the lobby is located. Some guest rooms are in that building, but many are in a newer building behind it, which is connected inside and doesn’t feel like a separate space, especially since the décor is consistent throughout. Our room was in the back building, which is accessed by elevators that you reach after walking through the lobby and past the restaurant and Living Room bar. One of the elevators in our building was broken throughout our stay, but it didn’t cause any issues, and we never had to wait long for the other one. We did think it was a little odd that the elevator had a really old button panel that looked more like it belonged in a 90s motel than a luxury hotel, especially when juxtaposed against the elevator otherwise being decorated in line with the rest of the hotel. We also thought the room hallways were a little too dark. They definitely carry out the historic theme well, but the dark wallpaper and dim lighting gives a slight haunted house feel. I would encourage other guests to visit the 4th floor in the back building, as there was a nice common area/guest deck right when you get off the elevator, which had the best views of the town and Aspen Mountain that we saw anywhere in the hotel. We got some great pictures out there, and only knew about it because we happened to be staying on that floor. Dining: Hotel Jerome features a good number of dining options for being a relatively small hotel. The main hotel restaurant is Prospect, which is open every day for breakfast, lunch, and dinner. It’s right off of the lobby, and although very nice with a warm décor, it’s basically a standard hotel restaurant in the sense of being busy in the morning for breakfast, but pretty empty the rest of the day. We had one breakfast at Prospect, and it was generally good. We enjoyed the freshly squeezed orange juice, and the huevos rancheros that I got was excellent. My wife ordered the Felix classic bagel, which is a dressed-up bagel with lox. We had the same bagel at the Felix coffee shop in the lobby the previous morning and loved it, so she wanted to try it again. However, when our food came out, eggs benedict arrived instead of my wife’s bagel, so they took it back to make the correct dish. This led to one of those awkward situations where my food was getting cold, so I ate it, but then I was basically totally done by the time my wife received the correct food. She reported that the dish generally tasted ok when it came, but the bagel was clearly burnt, which was a bit disappointing after waiting so long to get it. I did really appreciate that without saying anything, our server then proactively apologized for the inconvenience and adjusted our bill to remove the charges for our juices as an apology. It was a simple gesture, but felt like an appropriate solution. It was a testament to the good service at Hotel Jerome, and I always appreciate proactive service recovery. J-Bar is probably the most popular hotel dining venue, and is located immediately to the left when you enter the lobby, with an entrance from the street as well. It’s the most informal bar space in the hotel, with a pretty strong Western theme and more of a bustling bar feel. J-Bar does serve a pretty full food menu, so you can certainly do a meal there. We always hear great things about the burger at J-Bar, but haven’t had a chance to try it. The Living Room is the other main bar off of the lobby, straight back after you enter the hotel. The Living Room is more of the upscale lobby lounge you expect to find in a luxury hotel. I really love the look of the Living Room, which is so cozy. The Living Room opens around après time at 4:00 each afternoon, and can get crowded and loud very quickly, which was a little annoying to have to walk through to get to our room. We did visit the Living Room for drinks one evening and luckily got the very last table that was available at the time. Service was professional, and we’ve found drinks there to be fine, but nothing super noteworthy – it is the ambiance that steals the show. Bad Harriet is the final bar at the hotel, and is our favorite. It is actually located in the separate Aspen Times Building, which is located next the main hotel past its courtyard, with an entrance from the street. The bar is located in the building’s basement, and has a really nicely done speakeasy vibe. Bad Harriet is the only bar at the hotel that takes reservations (with a deposit required), but on this trip, we visited Bad Harriet without a reservation, and we were able to get a table easily. I’d only make a reservation if you know you’re coming at a particularly busy time. We appreciated that Bad Harriet wasn’t as crowded as the other hotel bars, and the service was excellent, as were the drinks. The bartenders at Bad Harriet seem much more focused on creating interesting craft cocktails. For example, our server recommended a warm drink that sort of tasted like a warm alcoholic sweet potato soup (which definitely sounds odd), but was really memorable in a good way. The final dining spot at the hotel is the Felix Roasting Co. coffee shop off of the lobby. It’s a really beautiful space, and we enjoyed coffee and bagels there one morning. They have a roasted s’mores latte that was pricey ($18 each), but we wanted to try them and thought they were excellent. The lattes were made with a chocolate and graham cracker rim, and the entire drink was hickory smoked under a glass dome before it was served (preparing the drink is a little bit of a show). We also had the basic Felix bagel for breakfast while there and really enjoyed it. I’d definitely recommend getting some kind of coffee here and dining-in to enjoy it for a little while. Pool: The hotel has an outdoor pool with two large hot tubs in its main courtyard. The pool area is nice enough, especially for a hotel in the middle of a town without much space, but it’s not overly noteworthy. It’s just a basic rectangular pool with a couple rectangular hot tubs, although the mountain view from one of the hot tubs was surprisingly nice for being at street level. We did spend some time in the hot tub one morning and enjoyed it. We had the whole pool deck to ourselves, and the hot tub was heated to a perfect temperature. Even the main pool was warm enough to swim if we had really wanted to. They also have a cabinet with warmed towels by the pool and a fire pit near the pools. The only minor comment I would have is that the pool itself seemed like it may need some maintenance work (things like replacing missing waterline tile or grout, and considering re-doing the finish of the pool at some point, which was quite rough in spots). Location: The location of Hotel Jerome is excellent, right in the center of Downtown Aspen and in close walking distance to all of its best shopping and restaurants. You really feel like you’re right in the thick of things at this hotel, and we were able to walk absolutely everywhere we needed to go. Although the hotel is a few blocks removed from the mountain, I think Hotel Jerome would be fine for skiers unless you are set on being ski-in, ski-out, in which case the Little Nell is really your only hotel option. Hotel Jerome has a complimentary on-demand shuttle to Aspen Mountain, as well as free scheduled shuttles to each of the other three ski areas in Aspen. There is also a complimentary house car that can drive you anywhere within town, but it seems rare we’d ever need to use it unless there was bad weather. Staff Service: Staff service at Hotel Jerome was generally excellent. Throughout our stay, it definitely had a luxury hotel feel on the service side. I liked that the hotel seemed well-staffed, which is somewhat rare to find lately, and the staff was just uniformly nice. Virtually everyone we met was friendly and professional and would say hello as we walked by. I don’t think we had a single negative staff encounter. In addition, anytime we requested anything, the request was handled incredibly quickly. For example, one night, housekeeping forgot to provide waters during turndown, so I called to ask if we could have some, and in about two minutes, someone was at our room with a bag full of more complimentary waters than we could possibly have needed. The only area where I think service could feel a little bit better given the price point (but I’m not exactly sure how to fix it) relates to how it feels to be a guest at the hotel in the day versus the late afternoon and evening. We noticed that anytime we were walking around the hotel in the day, service was at a particularly high standard. It was impossible to walk from our room to the front door of the hotel without several different staff members saying hello or good morning, and when we’d return to the hotel early in the day, it was similar, with staff members either recognizing us and greeting us with “welcome back,” or similarly going out of their way to be polite and friendly. Into the evening, the hotel becomes much more popular with non-hotel guests, who visit just to see the historic hotel or visit its bars. This is totally fine, and we’ve done it before, but I felt that at those times of day, the extra attention we received as hotel guests earlier in the day was missing. Hotel staff members were still nice, but when walking into or around the hotel at night, it felt more like the assumption was that we were not hotel guests, and we weren’t typically recognized by staff. I noticed that if we were at one of the bars in the evening and mentioned that we wanted to charge the bill to our room at the end, the server would tend to light up and become subtly nicer once they heard we were hotel guests. Not every staff member can recognize every guest at all times. However, maybe if hotel staff were trained to more proactively ask if you are a hotel guest at the beginning of an encounter in a dining venue in the evening, it would help differentiate things a little bit for in-house guests to get the best attention and experience. I also think it would be nice if hotel guests could reserve space in the hotel bars, even though the general public cannot. It was disappointing to see how competitive it was to get a spot in the Living Room or J-Bar at night, but it would be nice if we could have reserved a table in those spaces as a guest. We’ve been to some luxury hotels that reserve tables for in-house guests in popular bar spaces on a first-come, first-served basis, so doing something like that here would help. Again, service was generally great at Hotel Jerome, so this is just a minor thought to improve an already great hotel. I also liked that although a 22% service charge is included on all checks at hotel dining venues, staff are clearly trained to make guests aware that this is already included and they are not expecting more. I thought this was really nice, and we were warned several times by servers not to accidentally tip on top of the service charge, since there is an extra tip line. I thought this was pretty remarkable, especially since it would be in any server’s personal best interest to say nothing. In a couple cases where service was above and beyond and I would have tipped over 22% anyway, I left more, but in other cases, it was nice to know the standard amount that is included is not viewed as insufficient. Finally, I appreciated that I received a text message from the hotel’s manager on duty shortly after we checked in, apologizing for not being present at check-in and making sure we had everything we needed. She reached out again on the night before we departed to make sure our stay had continued to be positive and to help arrange our shuttle back to the airport. I thought it was so nice to have a management contact throughout our stay in case we needed anything, which was just another layer of great service. Overall: Overall, we really loved Hotel Jerome and look forward to visiting again in the future. This hotel offers a quintessential Aspen feel that embraces its unique history and tells its story through a luxury hotel experience. We really only have positive things to say about this very special hotel, and you can’t go wrong with choosing it. Hotel Jerome has a certain magic to it that isn’t replicated anywhere else in Aspen.…
The Jerome is our go to spot for Aspen visits. Location is great, rooms are extra larger, food and beverage is top notch. HOWEVER, the staff (to the person) are the BEST. They are clearly led well, regarding the importance of guests and their experience. THANK YOU - Anna, Michele, Rodrigo and all the rest , whose names I didn't catch. You are all super stars and the Jerome experience is the BEST!
From stepping out of the airport to the house car, to the welcome drink and making sure my room was to my liking, it was a perfect stay (10/10 would come again). After getting settled, and being amazed with the details and the historical feeling of it all, we headed to the Living Room, where we were greeted and treated to some of the best food and drink I've ever had. This is truly a place of magic, comfort and very close to the mountains (for those who ski). Special events were all about, with a masterful pre-fix dinner at Prospect, showcasing all the talent in the kitchen. And on top of that, a visit to the spa after a few days of skiing was just what the body needed, and I was ready to get back out there after being fully rejuvenated by the amazing staff.
LOVE staying at the Jerome! Team is always on point, the hotel is gorgeous and the rooms are perfect and comfortable. Felix coffee shop is a must as well as desserts at Prospect. Can't wait for my next stay!
5 stars for our room, staff, services and dining also the hotel is within walking distance to everything. A perfect vibe for a mountain resort, the attention to detail is like none other. You will not be disappointed.