Considering this is rated as one of the best hotels in Aspen our stay here was decidedly average. Even very basic standards like the cleaning of the rooms was sloppy. The room rates are also very opaque so be prepared too be ripped off in every direction. Luckily I booked through an agent who was able to fight my corner but even a month later the hotel was applying unauthorised charges to my credit card. After a long and tedious argument, refunds were arranged but even these managed to get returned to the wrong card. Hotel also impossible to contact off season and difficult to contact when open. The Jerome Hotel played a large contribution in making this the worst vacation I have ever taken. I've had issues with the Auberge Group before in other countries and will never stay at their over priced over rated hotels again, so if you like a stress free holiday, avoid them like the plague.…
We stayed at the Hotel Jerome for 5 nights and have nothing but good things to say about the property. The hotel is rich with history and character, yet luxurious and updated for the modern traveler. The décor is beautiful, the rooms are spacious, the service is top notch. There are a number of well-appointed communal spaces--from a lively bar to a warm and cozy lobby to a truly gorgeous coffee shop to a fun game room for the kids. We had a number of flight cancellations due to storms while trying to fly into Aspen, and the reservations team was flexible and accommodating while we shuffled around our booking. There is a daily shuttle service to/from the four mountains, which is very convenient. The location of the hotel is ideal – even though we were skiing in Snowmass every day we loved being able to walk out of the hotel to grab dinner at a nearby restaurant. A five-star experience.…
We stayed for 4 nights at this amazing and friendly hotel. The staff made us feel like family, and could not have been more accommodating or helpful. The J bar is a fantastic place for a drink or meal, with a buzzy Aspen vibe in the evenings. Our room was beyond expectations. Spacious and comfortable with a large soaking tub and plenty of amenity space. The hotel exudes a welcoming atmosphere from the moment you arrive until you leave. Highly recommend.
Awesome stay at Hotel Jerome. I was in Aspen for a business conference and received first class service from the staff. Recognized by my name from pretty much everyone was a nice tough. Top notch, friendly service. Made the experience great.
We had an absolutely wonderful stay at this hotel. The staff go above and beyond to ensure that the guests are happy! We had some issues prior to arrival and were welcomed to our amazing upgraded room with champagne and flowers and a note from the GM. The food at breakfast was great, amazing hot tub, helpful concierge. Everyone knows your name kind of place! We would certainly return.
We enjoyed every second of our stay at The Hotel Jerome. From the moment we stepped in the doors we were treated as special guests. The care that each staff member we encountered was superb and we thoroughly enjoyed our first time in Aspen.
The majority of the hotel staff was wonderful. Front desk was great and generally the bell staff/valet staff were great. One important area that fell short and why we will not be returning to Hotel Jerome occurred with the shuttle service - On Feb 20th around 3:30pm I called the hotel for a shuttle from the bottom of Highlands Mountain and was told to hop on the shuttle that was already waiting in the parking lot. Apparently the shuttle was waiting at the bottom of Highlands for another group of 7 hotel guests. We were 3 people. The other guests were extremely drunk and belligerent and harassed us about boarding the shuttle claiming the shuttle was "exclusively" for their group. After we boarded one white male continued to loudly harass us telling us repeatedly to "get off" and "shut the F up". The hotel shuttle driver not only did not intervene but told our group to "stop talking" when we tried to argue that we were instructed to board. The shuttle driver did not say anything to the group harassing us. Needless to say as a Chinese American female guest faced with a belligerent group of drunk Anglo men, this entire debacle did not sit well with me. The hotel failed to make me feel safe in this situation thus I will not be returning. I will also make sure to relay this experience to my community and friends.…
First time in Aspen. Absolutely loved it! Hotel Jerome made the stay that much better. Rooms were lovely and big. Very pet friendly. Location right in the center of town looking at Ajax Mt, can't be beat! Will stay again
We had a great stay at hotel Jerome, Aspen. We stayed in the one bedroom suite which was beautifully furnished and in immaculate condition. We loved the attention to detail in the furnishings and would definitely stay here again when we return to Aspen. Jason Low who assisted us during our stay made our experience exceptional.
We usually stay in more of a resort-y hotel on winter break so it was a really nice change to stay somewhere like this with so much character. I'm the only one in my family who doesn't ski so I loved that the hotel was right in the center of Aspen so I could go explore during the day although more often than not I spent my day curled up in the cozy living room lobby with a book and a glass of wine. The staff were all so friendly and professional - I couldn't fault the service - and the dining options were so good, even if I wasn't staying there, I'd go there in the evening.