My family (2 boys under the age of 9 and wife) and I stayed at the Little Nell for 8 days and 7 nights in June of 2021. We were coming in hot off of Covid and a missed 40th the prior year for my wife. So we went all in on accommodations with a suite for such an extended period. As much as we enjoyed the location and promise of The Little Nell, it unfortunately undelivered. 1) The pool service was terrible. Depending where you sit on the pool deck, you may or may not ever talk to a server. On one occasion, I had to ask if our area of the patio was ‘off limits’ for food because we were ignored while the waiter took orders from other guests. Most days, we had to find someone to take our order. 2) The Element 47 service was not good. We ate there some mornings, but after several breakfasts with poor service we ended up going to a small cafe down the street. There was one meal I would have tipped 20%, but oddly they force you into tipping 20%. We would always order a side of peanut butter for our youngest son, and 50% of the time, it wouldn’t come. I had to ask for coffee and water refills more than 50% of the time. They would consistently mix-up who ordered what when bringing out the food. It was almost like they opened Element 47 that week for the first time ever, with an apparent steep learning curve. 3) The pool was frigid. Then too hot. Then yesterday, cold again. Another family from Denver was at the pool where we discussed this. 4) On a random Tuesday, we waited for 20+ minutes to receive just water at Ajax. Of course, we decided not to order any food after that. After a while of staring at employees in an attempt to determine WTF, it appeared the bar tender was drinking and giving alcohol to other Ajax employees. I have yet to hear an apology on this one. 5) Of course, this trip was about my wife’s birthday (two actually). 40 and 41 because it was missed last year. The hotel, despite being acutely aware of this because of my itinerary (I had setup 4 birthday dinners in fact), did not wish her a happy birthday, did not send a card, champagne or chocolates, or anything. Truly bizarre. 6) I had to ask the concierge multiple times about the same topic or reservation. It was like Groundhog Day. Every time I'd call, it was like reintroducing myself as the dude living in your hotel for a week who has one or multiple activities planned every single day. If not for my persistence, I would not have had an itinerary I desired.…
My family and I had a wonderful stay at the Little Nell! What an incredible hotel - the staff is so friendly and helpful. The hotel is beautiful, and the base rooms are huge! Bathroom with double vanity, tub, and shower. Nice balcony, and dining table. We were able to check in early and check out late. The complimentary minibar snacks and drinks were really nice for the family. Room service was phenomenal - the food was fantastic, and the service was above and beyond. Also located in a great spot in town, we walked everywhere. Definitely one of our most memorable hotel experiences, thank you Little Nell!
Staff at The Little Nell welcomed us as if we were coming home for a visit! The valet team are super friendly and helpful. We enjoyed biking the town and the gorgeous Rio Grande Trail greenway. Spectacular scenery in and around Aspen. Rooms are huge, hip, airy, and homey. Complimentary non alcoholic beverages and snacks in the room. Twice daily room service - and once daily replenishment of drinks/snacks. Many hotels have not yet resumed housekeeping - or is done upon request only. Not at the Little Nell!! They make no excused and provide the highest level of pampering one could ever wish for!! Thank you Little Nell for a fantastic stay!
From the moment you arrive to the moment you leave, the entire team was exceptionally welcoming. It is rare to find this level of skills and professionalism. It was also super cool that the social media person shared your Instagram stories were the hotel was tagged. I also want to highlight the ski concierge who are fantastic, the concierge team who could not be more effective and the drivers who always had great conversations and manners.
Sublime: elevate to a high degree of excellence. The City of Aspen, Colorado: the place where humanistic ideals and the utopian concepts of melding mind, body and spirit, flourish. A stay at The Little Nell may be described as sublime, and unarguably elevates any visit to Aspen to the highest degree of excellence. The team at The Little Nell are diligent staffing professionals; who will effortlessly ensure that you are truly nurtured in mindfully soothing, body relaxing, and spiritually rejuvenating spirit experiences. Human Flourishing: a stay at The Little Nell.