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Room was basic and for the most part clean. However, there were spots of something on the walls of the bathroom. The breakfast which was included was terrible. People were putting their hands all over the food and coughing over and on it. The tables...More
Wife and I spent a week here in June. Staff was very friendly and helpful. Location is great when visiting Aspen. Considering how expensive Aspen is, Hotel Aspen served its purpose. Jacuzzi room was nice. Very close to bus routes. Morning breakfast was nice.
This is not a hotel; it is a motel. It is very old and in my opinion not particularly clean. It was dark and uninviting. The pictures appear to me to be deceptive. One has to climb up and down a large, wide staircase to...More
1 Thank beenthere1951
Response from HayMaxHotels, General Manager at Hotel AspenResponded 4 weeks ago
Thanks for letting us know of your experience at the Hotel Aspen. I'm very sorry that you felt we weren't as responsive or understanding in your situation. I was actually on duty the afternoon when you arrived and when you let us know...More
No where on Hotel Aspen's website does it mention that they are "grandfathered in" so they do not have to meet ADA standards. We would not have booked a room if it did. They did mention that they are a boutique hotel, but in reality...More
The first thing you should note is that it is not a hotel, but a really a motel with the rooms opening to the outside, most of them with parking right in front of your door. With that said it is a very quaint, modern...More
2 Thank Crescoia
Response from HayMaxHotels, Guest Relations Manager at Hotel AspenResponded June 16, 2018
Thank you so much for taking your time to review our hotel! I'm glad to hear that you enjoyed your stay and were able to use our hotel's proximity to downtown to take advantage of all Aspen has to offer! In addition to...More
Response from HayMaxHotels | Property representative |
Good afternoon Nancy,
Unfortunately our rooms are not handicap-accessible; please contact us directly to discuss your needs and see if we are able to accommodate you!
Guest Service Manager