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Hyatt Residence Club Grand Aspen

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415 E Dean St, Aspen, CO 81611-1809
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Traveler (150)
Room & Suite (45)
Pool & Beach (7)

About

#6 of 34 hotels in Aspen
Location
Cleanliness
Service
Value
Travelers' Choice
The Hyatt Grand Aspen is a Residential property that also rents rooms as a typical hotel would. Keep in mind that as we are not a typical hotel some services are not provided such as room service, or a spa. What is provided is a first class property with beautifully appointed, immaculate rooms in a relaxed, home-like setting.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Horseback riding
Kids stay free
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Ski rentals
Skiing
Fishing
Babysitting
Books, DVDs, music for children
Children's television networks
Free airport transportation
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour check-in
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Kitchenette
Cable / satellite TV
Telephone
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
iPod docking station
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, French, Spanish
398Reviews8Q+A100Room tips
Traveler rating
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Popular mentions
Richard E wrote a review Feb 2021
Portsmouth, New Hampshire200 contributions105 helpful votes
Just back from a trip to Aspen and my first time back on skis since the pandemic. I have been anxious to get back out west and booked a very last minute trip to Aspen. The following is an account of my stay and a un responded to letter written to the manager. I am a returning guest and Hyatt Discoverist member. I want to say that my expectations on so many levels were not met and I was extremely disappointed with my stay overall. While there are certainly bigger issues in the world I am extremely upset even after a day to think about it. It has been a trying year for all of us but we all deserve to get what we pay for, especially as a loyal Hyatt member. I called in advance to give you my arriving flight information and even know my flight was delayed I had to wait a additional 45 minutes to be picked up. I called after waiting 20 minutes and was told the driver was "in traffic" and would be there in 5 minutes. He was not. It was another 20 minutes. In addition, a family of 5 was yelling at the driver and he was making it uncomfortable for me to even be in the same van. He said he was promised "private" transportation and it was suggested I take a taxi. There was none there as it was busy and my stuff was already in the van but it was certainly uncomfortable. Upon arrival to the hotel, nobody helped me with my luggage and I had to take my skis and bag up myself. Not to mention the check in process was confusing to your employees and each seemed unorganized as I was originally given the wrong keys. While we are all well aware of the restrictions and protections that are put in place for everyone's safety some of the polices are absurd. There was not bottled water in the room or coffee? Really? I went to the lobby to speak to someone and I was only able to see the young ladies at the front desk but they assured me they would have both sent to my room. Neither happened for the entire duration of my stay. Also, there was not even a chair in the room. I was also told that a chair would be brought up. That also never happened. I had to go into the bathroom to put on or take off my shoes by sitting on the edge of the tub or toilet. Is this really the Hyatt way? I was thankful to get on Wednesday a very last minute room reservation, albeit a studio, but there is room for and should be a chair in that room. The Aspen Hyatt fell way short of my expectations. My room keys had to be remade several times during my stay as there was constant confusion with the women at the front desk. In fact, when I told them my keys were not working and gave them my last name they gave me new keys WITHOUT ASKING FOR AN ID. Something seemed wrong and I asked if in fact are they giving me the right keys and then offered my id and she said she saw the issue and made me yet another new set of keys. Those keys also did not work that night and a maid on my floor let me in. The next morning I went down to get new keys and another apology was given and the issue was sorted out. I asked her how long she worked there and she said two months and I explained to her as a world traveler she could be fired for a lapse in security like that. While you are not in NYC it is the principal and I am sure Hyatt policy to always check ID and it was very concerning. In addition a maid and a maintenance man let me in the room, 32A3 twice when my keys were not working without checking for an ID. Or even checking to see why they were not working. I was let into the room without questions. Not having breakfast or coffee in the lobby can possibly be explained as a safety issue but there are in fact alternatives to be put in place. You are getting all the money with half the service. Reservations for the hot tub? Open it or close it. Social distancing and masks work. Hyatt keeps sending out emails to come out and enjoy the world. Other than the skiing I did not enjoy anything at your hotel. I called to the concierge on Friday afternoon and they were too busy to talk and was told I would get a call back shortly. The return call came back 3 hours later with an apology but after I was leaving the restaurant. There is no excuse for that. A maid walked into my room during my stay as I was in the bathroom and that, by your policy, was strictly prohibited. I needed new towels and asked her to come back after 10 am as I was going to ski. She never came back or brought new towels. As I said I am a returning guest and I am beyond disappointed. No response from anyone at the hotel after two weeks.
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Date of stay: February 2021Trip type: Traveled solo
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Henry S wrote a review Feb 2021
Hong Kong, China11 contributions7 helpful votes
There is so much wonderfulness to recap, I’ll summarize high points: people, location, kitchen, bathroom, living space, skiing and Aspen. People: First, Tami Brown with LastHoorah! Resort Destinations saved my holiday. I moved to the Hyatt Residence Club from the St. Regis to have a kitchen since Pitkin County closed restaurants for indoor dining. The apartment I rented didn’t have one. I didn’t notice. Tami did. And told me. And fixed it. She saved my trip. Second, the amenities go beyond any possible expectation. It is a chance to try out a marvelous gourmet kitchen, with All Clad pans (stainless steel and yet they wash as clean as my non-stick at home), Thermador and Viking appliances, every shape wine glass – just to give you an idea about the attention to details. The bathroom is above category – it has a huge jetted tub and a separate standalone steam shower. Plus heated floors around the toilet. Amazing. Beyond that, everything is magnificent. A baronial dining table, a eat in kitchen counter top with high chairs, TVs, fireplace, marvelous bed. I’ve stayed 3x as long as first intended. And loved every minute. And I can’t wait to bring my family to savor this perfection in vacation living next year. PS – for those wondering about Aspen, yes there are less parties. Yes everything closes early. But the skiing can’t be beat, lines are less than 5 minutes once you get on the mountain and you feel like the slopes are your own. An extraordinary luxury privilege and experience.
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Date of stay: January 2021
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Jeffrey G wrote a review Jan 2021
Los Angeles, California5 contributions
I’ve been staying at this property for almost a decade and remain a huge fan. I’ve stayed at most luxury properties in Aspen (St Regis, Little Nell, Hotel Jerome, Viceroy Snowmass), but the Grand Hyatt remains my favorite. The building and rooms have fine finishings, tasteful mountain decor and are much larger than typical hotel rooms. The location is perfect, sandwiched between the Little Nell Residencies and the St Regis. It’s just a couple blocks to the gondola at Ajax and a stone’s throw from all the shops and Resto in the core of Aspen. I always book via Tami Brown with LastHoorah Resort Destinations. This pandemic has been the most challenging of years for all travelers. Tami has gone above and beyond this year and I can’t recommend her enough. I plan to continue to stay at this gem of a property and will continue to book with Tami. This review has been long overdue and I’m glad to finally post it.
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Date of stay: December 2020
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mammothrox wrote a review Jan 2021
Newport Beach, California, United States23 contributions11 helpful votes
This was our second booking with Tami Brown at Last Hoorah Destinations. We were so impressed with her assistance, that we already booked our third trip to the Hyatt Grand Aspen for this next season. The Grand Aspen has the most polite and helpful staff...the cleanliness of the hotel was comforting and their service making reservations, supplying transportation, and recommendations went beyond the call of duty. The Location is a 10 and our condo is updated and fit our large family.
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Date of stay: December 2020
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Room Tip: We ask for the mountain view overlooking the pool.
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wasrco wrote a review Dec 2020
Miami Beach, Florida51 contributions46 helpful votes
We used to stay here every year. Here now for Xmas new year holiday . Hyatt should be embarrassed to have their name on this property. Housekeepers were rude! , plumbing busted, hallway carpet’s wet and stained, fans running all night to dry carpet. Boiler broke not enough hot water only had 1 boiler working. If you wanted to take a hot shower it had to be “during non- demand times according to their staff” Inexperienced kids working the front desk. Property needs major renovation, Not Hyatt here more like trashyatt
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Date of stay: January 2021Trip type: Traveled with family
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PRICE RANGE
$360 - $2,990 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt grand aspen hotel aspen, hyatt aspen, aspen hyatt
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hyatt Residence Club Grand Aspen
Which popular attractions are close to Hyatt Residence Club Grand Aspen?
Nearby attractions include Independence Pass (0.2 miles), Wheeler Opera House (0.2 miles), and Belly Up (0.09 miles).
What are some of the property amenities at Hyatt Residence Club Grand Aspen?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at Hyatt Residence Club Grand Aspen?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Residence Club Grand Aspen?
Guests can enjoy a lounge during their stay.
Is parking available at Hyatt Residence Club Grand Aspen?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hyatt Residence Club Grand Aspen?
Conveniently located restaurants include The White House Tavern, French Alpine Bistro - Creperie du Village, and Meat & Cheese.
Are there opportunities to exercise at Hyatt Residence Club Grand Aspen?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hyatt Residence Club Grand Aspen have an airport shuttle?
Yes, Hyatt Residence Club Grand Aspen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hyatt Residence Club Grand Aspen located near the city center?
Yes, it is 0.3 miles away from the center of Aspen.
Are any cleaning services offered at Hyatt Residence Club Grand Aspen?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hyatt Residence Club Grand Aspen?
The staff speaks multiple languages, including English, Spanish, and French.