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The Ritz-Carlton Club, Aspen Highlands

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75 Prospector Rd, Aspen, CO 81611
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Traveler (49)
Dining (2)
View from Room (9)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Club, Aspen Highlands
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 35 Specialty lodging in Aspen
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.3
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Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Mountain View
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Free airport transportation
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Spa
Ski In / Ski Out
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Private balcony
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
114Reviews7Q+A25Room tips
Traveler rating
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Chay W wrote a review Jan 2022
Birmingham, Alabama26 contributions26 helpful votes
The staff was exceptional. From the Bellmen Jorge, Matt, Arturo and the guest services staff were all so very nice, kind and eager to accommodate! The young lady who delivered room service from the restaurant on the main level was amazing! Even amidst the COVID season, the entire Ritz Highlands Family made us feel like family! Thank you Guys!
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Be prepared for patience on flights in and out of Aspen. Its beautiful for a reason. Mother...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Fred Mexico wrote a review Jan 2022
Mexico City, Mexico2 contributions3 helpful votes
We had a good stay in Aspen, but the Ritz Aspen is a Wart for the Ritz Carlton name... After 28 messages with the concierge before arrival, our restaurants were not reserved, we did it ourselves thru open table finaly, more efficient. This was the beggining of a sub standard journey... The cleaning service was only provided 3 times during our stay, it supposed to be twice daily...and to get these 3 services we had to STRONGLY COMPLAIN. Whatever were the challenges, this supposed not to be of our concern, we pay, we need the service, unless we get refunded. The restaurant is closed 2 days a week, another unacceptable situation. During those days, Monday and Tuesday, we requested a Hamburger thru the room service, but all food was unavailable. Indeed, when the restaurant is closed, no room service: Unbelievable!!! But they seem to find it more than normal there... On a Wednesday, we then decided to place a food order, at the breakfast time. After dialling the number 3 times, we finaly got thru an operator. We placed our order...that never came. An other evidence of the poor management skills of this property head. But the worse, the most UNACCEPTABLE, occured on the last day, our check out day. We were 45 minutes beyong the check out date, and with a valid reason. First one of our son wasn t feeling well and we got the news on the same morning that our flight back home was cancelled. Whatever, the GENERAL MANAGER of the property that we have never seen before along with a coworker pop up at 11h45 (45 minutes later than the allowance...) knocking at our room door. He was on Security Guard mode and came toto KICK US OUT, asking us to leave. We found out later than the "vallet" that was escorting him was a bell boy...unbelievable practices!!! This is an absolute neverseen before. Overall, this property is poorly managed, probably led by a GM that for sure, is not an ex alumno of the Lausane School of Hotellerie...but got more the background of a security guard. He has no skills of hospitality, has nothing to do in this position and is for us the responsable of all these failure. The hardware is indeed good. We won t ge back there, knowing the price they practice, almost 3500 usd a night during peak period, this level of service is UNACCEPTABLE, nor is the behaviour of their manager. This property spoil the name of Ritz Carlton, an hotel chain we believe to have high hospitality standard. We will write to Ritz Carlton to STRONGLY COMPLAIN about this experience.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Debbie R wrote a review Jan 2022
Florida20 contributions4 helpful votes
It is with sadness that I report Aspen is the only Ritz Residence that I believe truly misses the value of exceptional customer service. We have been owners for many years. We enjoy Vail, St Thomas and San Francisco residences often. When we decided to go back to Aspen after 4+ years we experienced very unpleasant dealings trying to make arrangements. The last time we were there, the staff was so nice. Not this time! I was so disappointed with their attitude that we cancelled our Aspen booking and booked Lake Tahoe. It turned out fabulous, however, because the staff at Lake Tahoe were excellent. We will go back many times!
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Date of stay: October 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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JCFA wrote a review Jan 2022
Gainesville, Florida13 contributions13 helpful votes
I strongly recommend you do not stay here. You would think that paying $3000 a night you would receive good service, but that was not the case. All 3 people that stayed in my room were repeatedly harassed by a man named Sasha. I thought the Ritz cares about good service, but obviously not because they put Sasha as a manager. He is unnecessarily rude. This Ritz is not like any of the other Ritz's I've been to. They didn't clean our room multiple nights, and only left a note saying they wouldn't be able to clean our room. There are many better places to stay in Aspen for less money that are nicer and have better service.
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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John P wrote a review May 2021
Granbury, Texas27 contributions19 helpful votes
What a wonderful property, and a superb staff to match. We hit perfect weather, which made it even better. An unexpected surprise was excellent pad thai and pho in the restaurant, prepared by Thai chef using his grandmother’s recipes. A filet was mouthwateringly tender. We have been Marriott Vacation Club members for many years, and always enjoy our stays at the various MVCI properties, but the Aspen Ritz is our overall favorite.
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katha! wrote a review Dec 2020
Washington DC, District of Columbia2 contributions1 helpful vote
Just spent a luxurious week at Ritz Aspen Highland! First of all, the property is taking SO many precautions wrt cleaning and sanitizing all public areas. Second, the minute you arrive on the property, from the doormen to the bellmen to the check-in staff, everyone was incredibly warm and friendly but most importantly, super helpful. Third, I want to give a shout out to Carolina Griffiths, guest service manager, who remembered me from my last visit (10/2020). I was pleasantly surprised since I wore a mask all the time and yet, she made the effort to remember my name and made sure that my visit was as good if not better than the previous. It was customer service at its best. I also want to give a shout out to Mitch who was our waiter at the hotel restaurant. We had a great meal there all thanks to his recommendations.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vacationfam4205 wrote a review Aug 2020
Medina, Ohio22 contributions40 helpful votes
We had a great experience at the Ritz. It was a last minute booking during the summer of covid. But from the beginning our concierge Olivia was the best ! She helped use arrange numerous activities before we arrived. She gave great advice and did our bookings - which saved us time pre-vacation. We just had to worry about packing our bags the rest was taken care of ! The hotel was very nice - clean and fresh. During covid they made us feel comfortable. The grounds are relaxing during the summer and the location was close to everything. We will surely be back soon !
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Room Tip: if you want an outdoor balcony - becareful some rooms do not have them
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jennifer P wrote a review Jun 2020
Los Angeles, California13 contributions5 helpful votes
Visited Aspen with 2 teenagers and stayed in 2-bedroom unit - everything you could ask for in terms of amenities (full kitchen, washer/dryer in unit, well-appointed bathrooms). Super close to town - nice pool - great gym. We stayed one week, and could have stayed longer. Staff is VERY friendly, and helped make reservations for excursions, dinner and eager to help in any way. A week prior to my arrival, I received both an email and call from concierge to see if I wanted to pre-order groceries, and they would stock our fridge before we arrived. We'll be back!!
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Date of stay: June 2020
Rooms
Cleanliness
Service
Room Tip: Ask for a room on the mountain side with a balcony.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karen R wrote a review Feb 2020
20 contributions14 helpful votes
If I could give a 6 out of 5 - I would because it’s worthy of the rating. There’s nothing wrong with this place. Every detail is taken care of. The staff is the nicest group of people and make sure you are happy. The rooms are spectacular. Classy place. I hope everyone can experience this level of vacation stay. Enjoy.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LC2002 wrote a review Jan 2020
Chicago, IL34 contributions24 helpful votes
This is Ritz residencies so you will get a full 2 or 3 bedroom with full amenities. True ski in/out with storage of your skis and boots. Shuttle to town and Buttermilk. Would be nice if they would provide shuttle to Snowmass as well
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$1,512 - $3,364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton club aspen highlands hotel aspen, ritz aspen, ritz-carlton aspen, aspen ritz-carlton
FORMERLY KNOWN AS
The Ritz Carlton Club Aspen Highlands
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
73
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Frequently Asked Questions about The Ritz-Carlton Club, Aspen Highlands
Which popular attractions are close to The Ritz-Carlton Club, Aspen Highlands?
Nearby attractions include Maroon Bells (2.0 miles), T-Lazy-7 Ranch (1.6 miles), and Rio Grande Trail (2.3 miles).
What are some of the property amenities at The Ritz-Carlton Club, Aspen Highlands?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton Club, Aspen Highlands?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton Club, Aspen Highlands?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton Club, Aspen Highlands?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton Club, Aspen Highlands?
Conveniently located restaurants include The White House Tavern, French Alpine Bistro - Creperie du Village, and Pyramid Bistro.
Are there opportunities to exercise at The Ritz-Carlton Club, Aspen Highlands?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Ritz-Carlton Club, Aspen Highlands have an airport shuttle?
Yes, The Ritz-Carlton Club, Aspen Highlands offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Club, Aspen Highlands have airport transportation?
Yes, The Ritz-Carlton Club, Aspen Highlands offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Club, Aspen Highlands?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Club, Aspen Highlands offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.