The location is fantastic, the service was top notch, the room was great. I stayed in one of their standard hotel rooms (down in the courtyard section) and it was a very comfortable stay. I would say the highlight of my stay was how wonderfully accommodating and helpful the staff was. The room was also very clean and in great shape. There wasn't even a speck of dust on anything. It's hard to find something to critique. The only thing that could have been improved was the standard hotel rooms have absolutely no view, but you know this going in. And also the bathroom, though it had a spacious shower, lacked a bathtub which would have been nice. I snagged a great price on this room and look forward to staying again, likely late in ski season.
RLN is a truly remarkable hospitality experience. I did not use the word hotel because the service exceeds that of a hotel. I am a single mom with a 4 yo. The RLN caters to every age for every need. RLN has a playroom for the children, and my son played in it for hours with his babysitter. For adults, it is heaven. Carol, the customer relations specialist, is the reason for this review. As far as I am concerned, the stay begins and ends with her. She knows how to make a wonderful memory for the people who visit. She has a gift for making people feel as if they are the VIP in the room. There are not enough superlatives to use to describe the service to persuade visitors to stay here. They will not disappoint you.
I stayed here because of it's location next to Aspen mountain. I wanted a ski in / ski out location. My experience was fantastic. My flight into Aspen Airport was delayed. I contacted the hotel concierge to notify them and they said the would be tracking my flight in order to have someone there to pick me up when my flight landed. Sam was there waiting for me with a smile and was very friendly. Unfortunately my luggage did not make it on my flight and did not arrive until the next day. Jason at the front desk was very helpful in getting me as many toiletries as they had to help me make it through the night. The next day Brad took me back to the airport to pick up my luggage. My main reason for my trip was to ski. The Ski Concierge group was great. They walked me to the rental shop to get my skis, boots and poles and even carried them back to the Residence for me. Every morning they greeted me by name and even helped me put on my prewarmed boots. They even provided snacks and sun screen. They gondola is located just a few yards outside of the Residence door and they have your skis waiting for you on their private rack that is located just a few feet from the snow. They were also able to provide me with my lift ticket. The room was very nice. Breakfast in the mornings was provided in the Owners Lounge and was excellent. They had coffee and hot chocolate available throughout the day. The gym was large and had everything you could want. The heated pool and hot tub on the roof had an amazing view. My flight did not leave until 5:00pm, and they were very gracious enough to let me stay until 1;00pm before I needed to check out. Great experience. I would definitely stay there again.…
Fantastic stay at the Residences of the Little Nell. You can't beat the location, the service and the friendliness of the entire staff. Definitely go and visit this place. It's a must! Aspen offers every adventure you could possibly want.
I've been staying at the Residences for over 12 years every time I travel to Aspen. I love the Residences and everything they have to offer. Everyone is super friendly and you can't beat the location.
Fabulous stay, staff is great (although the shuttle service to other locations is extremely long waits), the complimentary breakfast and apres in the afternoon are wonderful. Very clean. Plenty of space among the guests. A quiet haven in the middle of all the action. And if you want a crowd simply walk across to the hotel.
I've never received such care and attention to detail while staying somewhere. They were genuinely interested in making sure our stay was special. This is a beautiful, incredibly clean resort, matched with 5 star personnel. Quite a magical experience celebrating my wife's birthday here. Luxury rooms, roof top pools, fire pits, ski in/out. Simply the best in Aspen.
My partner and I stayed at the Residences at The Little Nell during Thanksgiving weekend. We were both impressed with the level of service from the entire staff. The COVID precautions and policies they had in place made us feel comfortable and safe. Can't recommend enough - wouldn't want to stay anywhere else in Aspen. Oh, also - the bed was so comfortable.
Simply amazing! Great staff all around! Property, concierge were excellent! We stayed in a four bedroom 4 1/2 bath residence at the Little Nell, accommodations were Stellar! Definitely recommend and looking forward to coming back soon!
We were blown away by RLN. Everything from the staff, to the pool, to the room to the location was PERFECT! If you are seeking the best hotel accommodations in Aspen look no further. We will never stay anywhere else but RLN!