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About
#10 of 32 hotels in Aspen
Location
4.9
Cleanliness
4.7
Service
4.4
Value
3.9
GreenLeaders GreenPartner
Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. From our hotel's enviable vantage point, guests can enjoy world-class skiing or stroll to historic Aspen, where luxury boutiques and charming restaurants beckon. Remède Spa, our award-winning wellness destination, is renowned as one of the world's premier hotel spas, while our heated outdoor pool and hot tubs overlook stunning Aspen Mountain.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Skiing
Babysitting
Valet parking
Paid private parking nearby
Wifi
Paid wifi
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Patio
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Concierge
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Additional bathroom
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenware
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
81Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
Contact
315 E Dean St Building 1, Aspen, CO 81611-1807
Getting there
Rental CarsSee rental cars from $53/day
1269Reviews12Q+A100Room tips
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Having visited a number of St Regis properties worldwide, I've come to expect a high standard from both the brand and the price tag. St Regis in Aspen is the worst of the St Regis properties I've visited, without question, primarily due to the poor communication between staff and guest, as well as management of non-residents visiting the lounge and restaurants (in the naïve belief that residents should have priority when there is a waitlist). The staff we encountered were friendly and courteous, but they were overwhelmed, seemingly short-staffed, and poorly trained. This began before check-in, when we replied repeatedly to emails from "butler service" requesting information ranging from airport pick-up to dinner reservations. No replies at all, and no reservations were made, let alone confirmed, leaving us with few options when we arrived. Which makes the Butler emails nothing more valuable than spam. Upon arrival, no help in making dinner reservations - we fended for ourselves (and found some outstanding restaurants in Aspen, even for walk-ins!). At breakfast, I asked whether breakfast was included, and was told yes. Then was presented with a bill by the same person who told me it was included. My wife, my 16-yr-old son, and I were given a tour of the spa and indoor pool, then when my son and I returned to use the pool, we were told no one under 18 allowed. When I asked why, they said they didn't know, and didn't have anyone on the property who could answer that. There was a waitlist every evening in the lobby lounge, where I was told residents were not prioritized among the non-residents coming in off the street. Not even allowed to approach the bar to order a drink to take back to the room or one of the sitting areas. We were told this was because they only had one bartender (on one of the busiest weekends of the year), and he didn't want too many people approaching the bar. Then I found out later that it was possible to be prioritized as a resident, contrary to what I was told previously. Many other similar experiences during our long-weekend stay. The property itself is well appointed but starting to show its age, and the walls are paper-thin. I could easily hear (and participate in, had I chosen) casual conversations in the room next door. This is a mediocre hotel, not a luxury resort, and if you are familiar with this brand's typical standard of quality and luxury, it is likely this property will not meet that expectation.…
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Date of stay: February 2023
Value
Location
Service
Room Tip: come expecting large crowds of noisy guests (but OK, if that's your thing).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 5 days ago
Dear Guest, Thank you for your valuable feedback. We truly appreciate the information you provided and are always interested in hearing from our valued guests. Please accept our sincere apologies for the difficulties you experienced during your stay. This is not the level of hospitality for which we are known, and we regret not meeting our high standards. We have shared your comments with the appropriate individuals, and we will take suitable action to prevent these issues from happening again. We are also sorry for any miscommunication regarding the breakfast and will review your comments properly. We are grateful for your business and hope to have another chance to exceed your expectations on your next visit to the area. Please reach out to me directly when your travel plans bring you back our way so that I may personally oversee your visit. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We visited on December 16-19 2022, for a getaway from LA weather! So excited to check in to the beautiful St Regis Aspen and experience the snow! ended getting Daniel assigned as our butler and I was so happy with how professional and helpful he was for the entirety of our stay. He truly made us want to never stay at any other hotel but the St Regis no matter where we go! Daniel recommended amazing activities such as ski and snowboarding, nightlife and yummy restaurants. If you ever visit the St Regis in Aspen ask for Daniel i promise you wont regret it! Thank you Daniel for also helping my then boyfriend plan the sweetest most unique proposal ever. Will never forget this trip where I got engaged to the love of my life. So grateful for this magical experience!
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 3 weeks ago
Dear H6605QUshirleyg, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we thank you for your kind compliments mentioning Daniel. We will enjoy sharing your comments with him. It was our pleasure accommodating you and your boyfriend, and we look forward to seeing you again soon. Many Congratulations to you and your fiancé. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EDIT: ADJUSTED REVIEW/RATING BASED UPON OUR FINAL NIGHT OF STAY Writing this review at 1am on the second night of our 3 day getaway. Where to start? Can start first with the automated emails immediately after booking which responses were requested from myself and I gladly provided over and over (and over) asking for confirmation of receipt so they stop spamming. Finally after replying to all of the emails I was getting blasted from, the butler team kindly replied. Nothing from the named and titled associates who kept messaging. Arrival to the hotel, smooth and easy. And that’s just about where it ended. Upon arrival at 6pm, check-in part of the lobby was in chaos. Get our keys. Wait around. 10 minutes as only 1 elevator in the entire hotel is working. (And still currently working) pack in from the lobby like we are on a New York subway every trip up and down. Often waiting 5 minutes each way. (At least everyone smells nice unlike a subway!) Get to our room. Windows are WIDE OPEN (it’s -6 Celsius outside) no problem. Close the windows and adjust the thermostat. Clear as day right now, the thermostat is broken as the room was set to 72 (showed 68) and was HOT, set to 66, then 64, now 62. And room won’t cool. Only option at the moment to cool the room from heat is to have the windows open while smelling the aroma of marijuana and loud laughs and drums of some sorts playing. Day 2. 8AM. Order 2 coffees and waters from the “butler service” they rave about. They said sure thing. Be right up! 3 hours later. Nobody still came. 815AM. Housekeeping is banging on the door. Perhaps a bit odd, but we were up. Kindly ask to return between 11 and 1 when we are away from the room. Return to our room at 1, room was not made up. No problem as we were leaving again for a few hours. Kindly ask front desk to arrange room service. Another no problem! We are on it! 315 return to our room. Still not done. Forced to leave again to keep occupied while they made it up. For returning at 1pm to the hotel the car service advised call the front desk when ready for pickup. 19 calls in 16 minutes simply do not even get answered. It is at no fault to the valet/driver team. They’re the only bright spot in this entire hotel. 9pm. Return from dinner to have dessert and a drink in the lobby. Not that busy. Get seated on a nice comfy couch in the lounge. After 25 mins of no server, we are not complaining, but go to the bar to ask if they can put our food order in. Of all people the snap NO YOU MUST WAIT FOR YOUR SERVER was a gentleman who tilted himself as the manager. You sir, need to learn to either hire staff, or take a class in simple manners. DAY 3: -After reading my review, Miss Alaina, personally called me to go over all the issues at hand, and this is where the service did a complete 360. She was sweet, and attentive, personally offering remedy to all the issues at hand. -Immediately engineering came, and manually adjusted the thermostat to a fixed manageable temperature The good: -As mentioned. The drivers from airport to hotel. Amazing personable people along with the personal drivers. They’re all top notch and owning multiple businesses are exemplary representatives of what the St Regis name used to be -Alaina, their guest services manager. -One front desk attendant. Indian gentleman. Rakesh, I believe. Gracious, kind, and always smiling. Kudos to him. -Breakfast was good, dessert was also unique. S’mores with a little fire at your table. Other staff said the hotel is only running at around 75% capacity during our stay. So either this property is grossly understaffed, or lacks common hospitality training.…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 4 weeks ago
Dear Justin M, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. While we apologize for the initial inconveniences you experienced due to the issues you encountered during your stay, we are glad these concerns were resolved to your satisfaction while you were here. We are thrilled to hear about the positive aspects of your stay, especially the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we thank you for your kind compliments mentioning Alaina and Rakesh. We will enjoy sharing your comments with all of them. It was our pleasure accommodating you, and we hope to see you again soon for a seamless stay from beginning to end. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We don’t leave many reviews but this place deserves one. It is rare to come back home and actually miss a hotel. Even though we had issues with our check in they more than made up for it. They were courteous, professional, attentive, sweet. Honestly, with the hiring issues present today, I don’t know where they found these employees. These people were amazing. They made our anniversary trip very special and amazing. The valet guys were awesome, the front desk went above and beyond, the butler team was amazing, and the servers were phenomenal (shout out to Eduardo). They made it feel like they were our friends by the end of the stay. We’ll be returning to the St. Regis next year. Thank you all for the amazing Aspen ski and anniversary trip.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Feb 6, 2023
Dear FlrdaSun, Thank you for taking the time to share that your anniversary stay at The St. Regis Aspen Resort was perfect in every way. Our associates are passionate about inspiring and connecting with our guests, and we appreciate you recognizing them for an impeccable job. We enjoyed reading your feedback and look forward to your return. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Customer Service was phenomenal. Everyone was very attentive. Butler Daniel E was very helpful in informing me about various services and amenities that were offered. He was very patient with all my questions and general confusion lol. I would definitely recommend this hotel to my friends and family.
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Date of stay: December 2022Trip type: Traveled solo
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 29, 2023
Dear ave1006, Thank you for taking the time to share your warm feedback regarding your stay at The St. Regis Aspen Resort. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team, especially Daniel. Thank you again for your kind recommendation, and we look forward to welcoming you back soon. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is very nice but for the price has some issues that you wouldn't expect. The room s are beautiful, there's a wonderful location, and the champagne savoring is nice. They also have a great club in the restaurant and hosted a fun concert in the afternoon. The butler service was wonderful and particularly enjoyed the service from Aman. He was very quick to help and explain the services. We had problems getting housekeeping, but they promptly came when called around 3-4pm multiple times. Also many other hotels in the area offer shuttle service to Highlands Mountain and the St. Regis does not, it would be a nice addition to their services.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 26, 2023
Dear ATLflyer, Thank you for taking the time to review your stay. We are glad you enjoyed our inviting rooms, perfect location, St. Regis Butler Service, Champagne Sabering, exemplary service, and Chefs Club. We are thrilled you had a great stay at The St. Regis Aspen Resort, and we appreciate your gracious rating. However, we apologize for not meeting all of your expectations and for falling short in some areas during your stay. We are grateful for the feedback that helps us elevate our guest experience. We look forward to being your home in the mountains every time you visit Aspen. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second year in a row staying at this hotel as we love how well it accommodates our ski vacation with close proximity to Ajax mountain, easy ski storage service at Aspen Sports across the street, 2 min walk to ski shuttle to other mountains, and great Apres vibe in the lobby bar. I would like to also commend the concierge team for helping us make dining reservations and making that part of our planning so easy. The only thing is I would say that this property is not luxury, which is quite a shame. Two reasons why: first is that they need to work on mitigating housekeeping oversights. One day we came back from a long day of skiing and our room hadn’t been cleaned. Another day my partner was working in the room all day and so finally when he left he told them to clean the room and the hotel agreed to the time he specified. When we came back the room hadn’t been cleaned once again. Second reason is that the hotel has a partnership with a lounge/club called Snow Lodge which is housed in a tent attached to the hotel. Unfortunately our room was right above the tent so we could hear loud music from our room at all hours of the day, including at night when we were going to bed. For this reason, when there were times we wanted to relax in our room, we could not, and made a point of leaving to avoid the noise. It really defeats the whole purpose of staying in a luxury hotel if you don’t want to be in your room.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 26, 2023
Dear Vacation59833399730, Thank you for choosing us again and for the gracious compliments you gave regarding your stay at The St. Regis Aspen Resort. Your comments were a pleasure to read, and we are pleased to hear how much you enjoyed our perfect location and great lobby bar. We are excited to share them with our extraordinary staff. However, we apologize for the inconvenience caused due to the housekeeping and noise issues you experienced during your stay. We are grateful for your feedback, and we will use your comments to improve our guest experience. Thank you again for your feedback, and we look forward to welcoming you for a seamless stay to your home in the mountains again. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glad we stayed at the St. Regis for our first visit to Aspen. The location, facilities, and our room lived up to our expectations. The lobby and bar had a warm and fun atmosphere so it was a great place to relax in the evening. Food service and ski valet were a bit slow so they must have been understaffed. Aman and Whit on the concierge team made our stay special by going the extra mile for us.
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 19, 2023
Dear Hersin, Thank you for your generous review and for all the gracious compliments you gave regarding your stay at The St. Regis Aspen Resort. We are delighted to know how much you enjoyed our perfect location, exceptional services, inviting accommodations, exemplary hospitality, and beautiful property. Your comments were a pleasure to read, and we are excited to share them with our extraordinary staff. Thank you again for your valuable feedback that helps us elevate our guest experience. We look forward to welcoming you to your home in the mountains again. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The St. Regis Aspen, seemingly riding on the brand's long-standing reputation, failed to meet the expectations of a basic motel for a week straight. To be clear: the service here is atrocious. This hotel lives up to Aspen's cliché "see and be seen" in the worst possible way, and if you're looking for privacy, relaxation and hospitality seek alternate accommodations. Staff were rude and completely unhelpful at the front desk, valet and both restaurants we visited on the property. Every single request, no matter how small, had to be made MULTIPLE times before any action was taken. The concierge charged us for lift tickets, rentals and dining reservations and somehow failed to actually make the reservations leaving us to put everything together for our entire family at the last second. The concierge called us, sent a receipt of the charges and confirmed everything via email WEEKS prior to check in. Not so much as an apology was offered. Our room was small and underwhelming. Housekeeping and turndown service occurred sporadically over the course of our six nights here, and we had to make multiple requests each day to get the room cleaned, fresh linens, etc. The butler service is non existent at this property, so don't bother asking for anything. In terms of the hotels "amenities", the outdoor pool is average at best, the gym is a literal dungeon with equipment that needed to be replaced (and deep cleaned) decades ago (Peloton bikes were not operational, smith machine is rusty and old), and the Spa was crowded and extremely over priced for what it was. They automatically include gratuity for themselves at the spa, so, as you can imagine, there is no incentive to offer any kind of service. There is a reason the St. Regis rates are always lower than the Little Nell, and you get exactly what you pay for here. If you're looking for incredible accommodations, unparalleled customer service and privacy, head a few doors down to the Nell and avoid this place like the plague that it is.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 13, 2023
Dear Charlotte B, Thank you for reviewing your visit to our hotel. We sincerely apologize for the difficulties you experienced during your stay. This is not the level of hospitality for which we are known, and we regret not meeting our high standards. We have shared your comments with the appropriate individuals and will take suitable action to prevent these issues from happening again. We are also sorry that our amenities did not meet your expectations and will use your comments to make improvements. We would welcome the chance to show you our commitment to service excellence on your next visit to the area. Thank you again for your valuable feedback. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having travelled to over 160 countries staying in accommodations as varied as tents in the Arctic Tundra to Caves in Scotland to 7 star Arab resorts, I can say with impunity this is perhaps the worst luxury hotel I have ever stayed in. The hotel is quaint, luxurious, aesthetically pleasing without being gaudy with a prime location, however, quintessentially hollow. The service is abhorrent with the staff ghosts of days past, unhelpful, lost, and lacking the insight to cater to guests who pay in excess of 1500USD per night for the privilege of staying here. Perhaps this is the convergence of multiple exogenous issues facing most industries including staffing shortages, poor training, poor English skills and high turnover. The simplest requests seemed like solving a complex mathematical proof: 1) Whence we arrived the ingress was partially blocked by two vans, thus we proceeded to the ingress to make the valet aware, nothing more. We were rudely yelled at. The valet, having realized, we were guests about to check in embarrassing apologized. Nonetheless, this is an uncouth way to speak to another human being. 2) Concierge services were in an unfortunate state of affairs, unable to satisfy simple requests like a dinner reservation or a courtesy call back despite messages to do so. This unavailability seemed never to leave them. I used the app Open Table or simply visited the restaurant to ensure a reservation. I would suggest Parc, Bosq, and Matsuhisa. …
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Jan 8, 2023
Dear 629raym, Thank you for taking the time to post your review. We are truly sorry for the unpleasant encounter you had with our valet upon arrival and for the lack of assistance you received from our concierge. We strive to provide authentic and exceptional service from each of our associates; therefore, we are very grateful for your valuable feedback. We have shared your concerns with the appropriate individuals, and we appreciate your patience. On a positive note, we are glad to read you liked our inviting property and ideal location. We hope to have another opportunity to show you the impeccable hospitality for which we are known. We wish you safe travels. Sincerely, H. Steenge-Hart General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$889 - $2,336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis aspen resort hotel aspen, st regis aspen, st regis resort aspen
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
179
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Claim Your ListingST. REGIS RESIDENCE CLUB ASPEN - Updated 2023 Prices & Hotel Reviews (CO)
Frequently Asked Questions about St. Regis Residence Club Aspen
Which popular attractions are close to St. Regis Residence Club Aspen?
Nearby attractions include Independence Pass (0.1 miles), Wheeler Opera House (0.2 miles), and Belly Up (0.1 miles).
What are some of the property amenities at St. Regis Residence Club Aspen?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at St. Regis Residence Club Aspen?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at St. Regis Residence Club Aspen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Regis Residence Club Aspen?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to St. Regis Residence Club Aspen?
Conveniently located restaurants include The White House Tavern, French Alpine Bistro - Creperie du Village, and Paradise Bakery & Cafe.
Are there opportunities to exercise at St. Regis Residence Club Aspen?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does St. Regis Residence Club Aspen have an airport shuttle?
Yes, St. Regis Residence Club Aspen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is St. Regis Residence Club Aspen located near the city center?
Yes, it is 0.3 miles away from the center of Aspen.
Are any cleaning services offered at St. Regis Residence Club Aspen?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at St. Regis Residence Club Aspen?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.