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315 E Dean St Building 1, Aspen, CO 81611
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Room & Suite (347)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. Regis Residence Club Aspen
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 33 hotels in Aspen
Location
4.9
Cleanliness
4.7
Service
4.4
Value
3.9
GreenLeaders GreenPartner
Embrace the extraordinary at The St. Regis Aspen Resort, a five-star luxury destination nestled at the base of Aspen Mountain. From our hotel's enviable vantage point, guests can enjoy world-class skiing or stroll over to historic Aspen, where luxury boutiques and charming restaurants beckon. Remède Spa, our award-winning wellness destination, is renowned as one of the world's premier hotel spas, while our heated outdoor pool and hot tubs overlook stunning Aspen Mountain.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Skiing
Babysitting
Valet parking
Paid private parking nearby
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Patio
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Outdoor furniture
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Additional bathroom
Desk
Fireplace
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Classic
Languages Spoken
English
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Zach Brown wrote a review Jun 2022
1 contribution
This hotel and spa is so nice and luxurious and has such spectacular service. My brother Charlie and I went and the everyone does such a good job to make sure that everyone has a good experience. Jomari and Virginia were amazing and helped us at the spa and we had the best time and experience. We want to go back soon because of how much fun we had 😀
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Date of stay: June 2022Trip type: Traveled with family
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 1 week ago
Dear ZachBrown03, It is a pleasure to know you and your brother enjoyed our renowned spa, Remède Aspen Luxury Spa. Our goal is to surpass all expectations and to help you escape to a sanctuary of indulgence and relaxation, and we appreciate your generous compliments. We are very proud of our attentive and well-trained staff, who love pampering our spa guests. We will share your kind comments with them, Jomari and Virginia, in appreciation of their exemplary service. Thank you for choosing The St. Regis Aspen Resort. We look forward to welcoming you back soon. Sincerely, H. Steenge-Hart General Manager
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Jen & Chad wrote a review Jun 2022
Denver, Colorado12 contributions3 helpful votes
What a beautiful stay at the St. Regis Aspen! We received beautiful service and hospitality from each and every St. Regis team member. We truly felt like we were at our "home away from home" and we didn't want to leave! The hotel itself is gorgeous. We visited the Mountain Social Club last year, and told ourselves that we wanted to stay on property the next time we returned. We are so happy we did! (On a sidenote--the hotel was hosting a very large wedding for over 300 guests while we there--and not once did we feel a lapse in service--which is a true testament to the incredible St. Regis team!!!) 1) Our butler was named Leimarr and he was a gentle soul who went above and beyond to take care of us. He helped my husband get his shirt pressed and also ensured we were well hydrated with chlorophyll water and regular water. He would call just to check in on us, and always let us know about his schedule and when he would be on property. (Quick sidenote--we have stayed at other St. Regis properties before, and this was the best butler experience we have ever had. We don't use butler service often, but the thoughtfulness behind your butler's service, even when you aren't asking for something in particular, is what really helps to set this experience apart). 2) Mary checked us in, and was very kind and hospitable as well! You could see that her and Leimarr are good friends and have a great respect for each other, which was so sweet to witness! 3) We had the BEST SERVICE and hospitality at Mountain Social. We LOVED Guillermo and Blaine--they chatted with us as we sat and tried drinks on the menu, and we got to learn about their backgrounds and stories. 4) Gregory and John were our bartenders and mixed us some of the most fabulous drinks while also teaching us about the new menu, some of their favorite whiskeys, and other fun stories! 5) We also loved Esteban and Rosario, who welcomed us with open arms and shared laughs with us. It truly felt like we were treated like an extension of their family. We always love the hotel bar of the hotel we are staying at, and Mountain Social Club is probably our most favorite of all the Marriott properties we have been to. Outside of the absolutely stunning room that we were in, being able to enjoy the gorgeous property, and getting to meet the incredible St. Regis team-- Mountain Social takes the prize for one of the biggest draws for us to return! We also want to be sure to recognize more of the incredible St. Regis family: 6) Gabby, our server at Velvet Buck whose smile lights up the room and whose kindness emanates with every guest she encounters. She was so kind and patient with us, while also ensuring we could order our breakfast when a miscommunication had happened our first morning on when a la carte breakfast ordering was no longer available. We just loved chatting with her and she was a real bright spot to kick off our days! 7) Dibyendu, the host at the Velvet Buck--so kind and hospitable and wanting to make sure our experience was nothing short of incredible! 8) CJ, Sophie, and Derbas at the Front Desk. Though we didn't have a lot of interaction, when we did speak and interact with them, they were nothing but professional and warm--lots of love and smiles and they should absolutely be recognized for their outstanding service!!! The fact that we still grabbed their names to recognize them speaks volume to the training and love of the St. Regis family--truly every little interaction goes a long way with guests, and this is no exception. 9) Whit at the Concierge Desk. My husband and I had the most joyous interaction with him after we had a fun restaurant, pub and shopping afternoon in downtown Aspen. We showed him our new sunglasses while also asking him what he recommended we do for the rest of our visit. He helped to book us our shuttle for Maroon Bells, which ended up being one of the highlights of our visit to Aspen! We grabbed gorgeous photos, had an incredible hike, and felt so proud that we had a true outdoors experience at one of the most beautiful places on earth! Whit was such a positive and fun soul, and we felt privileged to spend some quality time with him that evening. 10) Their incredible GM, Heather, who brings thoughtfulness and intentionality to her leadership and approach to customer experience. It's clear that the St. Regis team treats each other like family, and when you are on property, regardless of if you're staying as a guest, you get treated like part of their family, too. THANK YOU to everyone at the St. Regis Aspen for one of the most beautiful and memorable weekends! We cannot wait to return!!!
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Date of stay: May 2022
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 2 weeks ago
Dear ChadandJen, Thank you for the warm compliments regarding your stay at The St. Regis Aspen Resort. I am thrilled to read your comments about the exceptional service you received from my team. Our associates are passionate about inspiring and connecting with our guests, and I will enjoy sharing these gracious remarks with them. We also appreciate you highlighting your great experience at Velvet Buck and our Mountain Social Bar & Lounge. It was our pleasure to serve you, and we look forward to seeing you again soon. Sincerely, H. Steenge-Hart General Manager
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asa g wrote a review Jun 2022
1 contribution
This is the first TripAdvisor review I have ever felt compelled to write and its because the St. Regis Aspen staff helped me create the amazing memory of proposing to my Fiancé. I want to take a moment and thank the amazing effort by Stephanie Madrid and the concierge team who helped me plan an engagement I could have never done myself. Stephanie helped me plan my proposal at the amazing Maroon Bells State Park as well as the reservation as Betula Aspen after. Upon returning to the room, Stephanie had coordinated a romantic turndown service with roses and a warm tub for my Fiancé as well as a handwritten congratulations and a bottle of champagne. Throughout the weekend, the entire staff was attentive and accommodating to all my requests to plan my "fairy-tale" engagement. I would say this was "enough" for an engagement, but there are a few more individuals I need to specifically thank. Lexa Chase at the Remede spa made booking a treatment for my Fiancé simple. Lexa continued to follow-up and provide communication after my booking was complete. While my Fiancé was using the spa, the Remede staff treated me to the spa ammentities; including steam room, hot-tub, cold-tub and oxygen bar. I need to give a special thank you to Jamari in the Remede spa for providing the highest level of customer service and professionalism. To us, the St. Regis Aspen is a special place because of our engagement. Because of the amazing experience we had due to the above we are planning to make our stay at the St. Regis Aspen an annual tradition. Really, from the bottom of our hearts, thank you so much for making our engagement weekend the memory of a lifetime.
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Date of stay: June 2022
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded 3 weeks ago
Dear 864asag, Thank you for choosing The St. Regis Aspen Resort for your recent visit to our beautiful city. We are thrilled to hear about the exceptional service you received from our associates and how they exceeded your expectations. We are dedicated to providing a meaningful and seamless stay for all of our guests, and we appreciate your kind compliments mentioning Stephanie, Lexa, and Jamari. We will enjoy sharing your comments with them. We look forward to your return, and we wish you all the best with your travels. Sincerely, H. Steenge-Hart General Manager
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kim jones wrote a review May 2022
Chicago, Illinois9 contributions33 helpful votes
Due to covid, we had to cancel our New Years Eve trip and requested a credit after submitting a positive test result. They would not refund the $10,500 or allow us to apply it to a later date after 32 phone calls. Finally, i contacted an attorney in town who called the management office multiple times and after several months and 50 phone calls they agreed to allow a credit to be used moving forward. I had the opportunity to book 5/11-5/15 at the resort and its been a disaster. The front desk gave us inaccurate information at check in regarding a breakfast credit, there are plenty of staff standing around but it takes 20 minutes to get anyone to help. The room service for breakfast was wrong every morning- food was not prepared as ordered, it was cold and the condiments were all expired. There is also a $20 delivery fee on top of the gratuity not disclosed. The first room they gave us 215 is directly over the covered entry way and trash disposal so at 6am in the morning they roll the garbage cans out, cars are honking coming in and out. We changed rooms and were lucky to find a quiet room. Outside at the bar area, any potato chips or peanuts they bring have a $5 surcharge- the waitress was vert embarrassed. We went to the spa and enjoyed facials etc, tried to return the next day to enjoy the steam room but we had to pay a $75 day pass fee. The phones in the room were down so anytime we needed anything, we had to use our cell phones. Very disappointed stay and the hotel had a 5% occupancy rate. I cannot imagine returning when it is busy and the crowds have grown. They are not ready for quality customer service
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Date of stay: May 2022
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded May 14, 2022
Dear kmjr1, We want to extend our sincere apologies for the issues which inconvenienced you during your stay. We always want to provide impeccable service with authentic and trusted responses to our guests' needs, and we are very disappointed that this was not your experience. We have taken action with the appropriate individuals, and we are grateful for your feedback. We hope you will consider giving us another opportunity to provide you with the hospitality for which we are known. Sincerely, H. Steenge-Hart General Manager
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Skitrip377 wrote a review Mar 2022
11 contributions4 helpful votes
I've stayed at this hotel now 4 times in the past year and am approaching my 5th visit at the end of this month. I want to say I really do like this hotel despite a handful of little things that seem to go wrong each time I stay here. And for a hotel of this caliber, it is the little things that matter. When people ask me my opinion about the St. Regis Aspen I always coin the same term "I like it, but it's really just a glorified Marriott". My best advice, don't set your expectations too high and you won't be disappointed. A lot of the staff is young, and though they're very courteous and mean well it seems the operation as a whole is not as well run as it could be. Not like the St. Regis properties from back in the day. Like everything over time it has become not what it once was, especially for the price point. I'll start with what I like most about the property and the reasons I keep returning. The location is fantastic, basically right where you want to be in Aspen or maybe a few blocks over from the true center (but close enough). I love the look and feel of the property from the outside, with all the red brick it's charming and historic and it really makes you feel like you're in Aspen. I really enjoy the inside lobby area. It's warm, inviting, and you feel like you're in someone's comfortable mountain home. Lots of space to lounge. The rooms are nicely appointed albeit a bit small, but they do have a cozy feel. The front valet is helpful and on top of it *if* you're lucky enough to catch them when they aren't swamped. The room service food is good and delivery is reliable. If you rent gear from Aspen Sports they'll give you a golf cart ride over to the base of Ajax. On my most recent visit I was taking a ski lesson up at Buttermilk, and although it's outside the typical shuttle area they gave me a complementary ride up there in the hotel car which was greatly appreciated. I'll try to keep my complaints honest and as brief as I can, but I think they are the most important things to hear. The hotel's cancellation policy is brutal. Basically within 30 days you're out the money no matter what. I think it's terrible for their image. I find the overall service at the hotel, though well intentioned, to be inconsistent. There are times when they meet a request right away, and other times I've had to call the Butler Service line 4 or 5 times over an hour period before someone finally answers. Frustrating. During one of my recent stays a fan ran in the room all night that couldn't be turned off. On another stay the sinks in the bathroom wouldn't drain properly. In addition as other people have mentioned, the bath products are bad. The body wash smells like Windex and has blue beads in it that get all over. I ended up bringing bath products over from another hotel the last time I visited. I wasn't able to get any real computer work done in my room as the desk w/ couch set-up was quite uncomfortable. In my experience it's been relatively easy to get a ride anywhere in town which is great, but I've been left stranded several times unable to get return rides. It's not an issue for me as I'm young and can walk. But I once brought my elderly father and we were left stranded outside a restaurant in the brutal cold. The airport pick-up shuttle is a nice luxury, but rarely are they there waiting when my plane lands. Almost every time I've had to call and they then send a shuttle over, despite me having given my flight info in advance. Other properties in town have been more reliable with airport pick-ups. The front desk staff is very polite, but they don't seem to ever have any real answers and have never been able to solve any issues. On my last trip I was charged for having taken something from the mini bar which I didn't take. I was assured I would receive a refund for this charge. 2 months and 3 phone calls later, no refund was ever issued. It's a lot of little things that add up here to cause unnecessary frustrations. But again, they're little things.
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Date of stay: January 2022
Value
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2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Mar 19, 2022
Dear Skitrip377, Thank you for returning to our hotel. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We sincerely apologize for the difficulties you experienced during your stay; this does not reflect our passion to deliver exceptional services. We have addressed the concerns outlined with our associates, and we are grateful for your valuable feedback. We also understand the frustration you must have felt due to any unauthorized charges made on your folio and regret this has not been resolved yet. Kindly allow me some time to look into this matter further with the appropriate individuals. Your patience is appreciated in the meantime, and please expect one of our managers to get in touch with you within next few days. Sincerely, H. Steenge-Hart General Manager
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Chris M wrote a review Mar 2022
Washington DC, District of Columbia41 contributions54 helpful votes
Went to Aspen for a work trip.The hotel is wonderful. I didn't like my initial room and Katelynn the manager was able to move me to a much nicer room that made my stay so enjoyable. The lobby has a nice buzz and the spa is world class. The concierge was able to secure a reservation for me on short notice for four people and the staff was exceptional throghout.
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Date of stay: February 2022
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Trip type: Traveled on business
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Mar 13, 2022
Dear Chris M, Thank you for staying with us at The St. Regis Aspen Resort while you were here for a business trip and for taking the time to share your kind review. We are glad to know you loved our elegant hotel and inviting lobby, as well as our renowned spa, Remède Aspen Luxury Spa. It is also a pleasure to read that you enjoyed the tailored, seamless service provided by our associates, and we especially appreciate you recognizing Katelynn's effort in providing you with a more comfortable room that exceeded your expectations. We hope to see you again soon, and we wish you all the best with your travels. Sincerely, H. Steenge-Hart General Manager
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Matthew G wrote a review Mar 2022
New Jersey3222 contributions996 helpful votes
+1
My wife and I stayed at the St. Regis Aspen for 5 nights in early February, which was a return visit after staying there last winter. Despite having some issues the first time, we decided to give the hotel another chance, since we love Aspen and think the property has a lot going for it. We’re torn on whether the second chance was worth it. On one hand, we ended up with a major upgrade, spending 4 out of 5 nights in the Presidential Suite when the hotel made a mistake with our reservation. However, a very poor start to our stay, plus other small things that could have been better, left a sour taste in our mouths. Pre-Arrival Experience: The hotel reached out to us via email before our stay to provide hotel information and activity and dining recommendations, which are helpful and answer the major questions most guests would have. I also emailed the concierge with a couple follow-up questions about activities prior to our stay and they were helpful and responsive. The welcome email also reminds you of the hotel’s draconian cancellation policy, which is one thing I hate about this property. There is a 30-day cancellation policy, with no refunds after that point, and it’s especially ridiculous in how it’s applied to reservations on Bonvoy points. Cancelling a night on points less than 30 days in advance would require paying the hotel the cash rate for the privilege of cancelling and getting your points back (i.e. you can literally owe them a large amount of cash for something that was going to be free, with no option to just forfeit the points instead). Especially given that traveling to Aspen can be tricky in the winter, I resent the extra stress and pressure the cancellation policy puts on guests. They encourage buying travel insurance (which we did), but it shouldn’t be set up in such a customer-unfriendly manner in the first place. Since I’m a Platinum Bonvoy member, I decided to apply 5 suite night awards to our stay, which are a benefit of certain elite status levels with Marriott. These allow you to request a confirmed upgrade to a suite that can clear as early as 5 days prior to arrival. Since we were traveling during the high season, I was pleasantly surprised when I received an email from Marriott on the first possible day confirming our upgrade to a one-bedroom suite. About an hour later, the hotel’s butler team emailed to welcome us and let us know about the butler services that would be included with the suite. I then had several emails back and forth about our preferences, and they assured me we’d be well taken care of. Two days before our arrival, I received the usual notification from the Marriott app to complete online check-in. Rather than listing the suite we had already been upgraded to, I saw that the app now listed our room as a Grand Deluxe Room with Balcony, a wrong, lower room type. I immediately chatted with the front desk using the Marriott app, and also reached out to the butler team to see what was going on. I was assured the app was wrong, and that we would still have the previously confirmed suite. The next day, I received an email at almost 10:00 pm (about 12 hours before our check-in) from Katelyn, the Room Operations Manager, telling me that we would not have a one-bedroom suite, and that it was a “glitch” that the upgrade ever went through. Instead, we would have the standard room with a balcony that was showing up in the app. At that point, no form of compensation was offered at all. We were just supposed to be ok with the change because it was technically an upgrade from the room we had initially booked. However, it was now a downgrade from the suite we had been confirmed into, and it felt like a slap in the face. What I don’t think the hotel counted on is that I knew immediately what they were up to. It’s well-known that some Marriott properties will go out of their way not to honor suite night awards, even when the system correctly confirms the upgrade. The “glitch” excuse we were given is common, and I immediately knew it was a lie. What they were doing was a violation of the terms & conditions of the Bonvoy program. I even made contact with someone at Marriott corporate who agreed with me and reached out to the hotel to advocate on my behalf. I had a couple more email exchanges with the hotel in the hours before our arrival, expressing my anger with the situation and making it clear we’d need adequate compensation if they truly had given away the suite. Their best offer was to still let us have butler service (which I don’t view as compensation, since we were already expecting that service), and they would give us 50,000 Bonvoy points, which isn’t even enough for one night at this hotel. Arrival Experience: We arrived at the Aspen Airport in the late morning, and took the complimentary St. Regis shuttle to the hotel. It was early in the day and not very busy, so the St. Regis employee at the airport proactively came over to baggage claim to find us, which was nice. However, you would normally check-in with them at the St. Regis desk, which is at the far end of baggage claim next to the United office. We were then immediately off on the easy 10-minute drive from the airport to the hotel. At check-in, there were 3 front desk clerks to assist, who were young and very nice, but clearly didn’t have the authority to figure out the mess with our room. They kept assuring us that “everyone is looking into your issue,” while killing time by offering us a glass of champagne and making small talk about our trip. I appreciated the effort, but told them that I needed to talk to someone from management. We were told that no manager was available, so we should come back sometime later in the afternoon. This was frustrating, since the hotel knew exactly which flight and airport shuttle we were coming in on. They should have coordinated to have a manager there to assist, and I had asked for this in my emails the prior night. When we came back after lunch, CJ, the Assistant Director of the Front Office, was available, and he was ultimately the staff member who got us a resolution. He was professional and helpful, and remained at our disposal throughout our stay, even giving me his personal cell phone number to contact him anytime. We were grateful for his help and professionalism. During our conversation with CJ, assuming there really was no suite available, I offered a list of potential compensation options, including comping our planned spa day at the hotel, or giving a meaningful amount of Bonvoy points, not just 50,000. I also offered the solution of giving us two connecting hotel rooms to create a sort of pseudo-suite that would give us an amount of space closer to what we were expecting, since the main thing we cared about was having the extra space of the suite. It was frustrating that I had to give all these ideas, and that the hotel itself hadn’t proactively thought about any of it. They kept pushing a balcony room on us, when those are some of the least appealing rooms in the hotel from our perspective. They’re on a low floor with sub-optimal mountain views, and outdoor space is useless in the winter. They’re also generally popular for people who want to go outside and smoke, something we don’t do. After our conversation, CJ said he had to go back into the office to see what would be possible, and we got a call from him about 30 minutes later letting us know that they “had a cancellation” and found a suite for the first 4 of our 5 nights. If we took this room, we would have to move to a Grand Deluxe Room with a mountain view on our last night. Having to move rooms wouldn’t be ideal, but CJ encouraged us to tour the suite. When we got back to the hotel, he took us up to the Presidential Suite on the 5th floor, and informed us that this was the suite we could have for 4 nights. He assured us that our move on the final night would be seamless, and they were still willing to give us 50,000 Bonvoy points for the inconvenience. We agreed to this and happily settled into the Presidential Suite, which was well beyond the room we expected to have, and showed a willingness to finally make things right. The hotel did then go out of their way to provide extra attention during our stay, including: -A complimentary bottle of champagne and a plate of chocolate-covered strawberries were delivered to our room on our arrival day. -Later that afternoon, a staff member saw us watching the daily champagne sabering from our balcony (5 stories down and all the way across the courtyard) and showed up at our room 5 minutes later with 2 complimentary glasses of champagne. -On our second night, CJ sent a handwritten note, another bottle of champagne, and a variety of desserts, in addition to having flower petals decorating the room. -When we asked to meet the hotel’s dog, Kitty the Bernese, the hotel set-up a private meeting in our suite, where we got to meet Kitty and received gifts from him, including a bottle of Kitty’s wine (“Kitty Cab”) and a wine opener to take home. They had a picture of us with Kitty framed to take home as well. -When we had to move rooms on the last night, CJ was there personally to give us a tour of the new room and make sure the move was easy. Given all of this, I can’t say that the hotel didn’t work to make up for the initial issues. However, the St. Regis was responsible for a really negative start to our trip and we wasted an entire day unable to fully enjoy Aspen, which was still hard to forget. Rooms: There’s no denying that we loved the Presidential Suite. It was opulent and gorgeous, with high-end furnishings and art, and just tons of space. It was truly a perfect mountain retreat, like a private luxury condo. It featured a full dining room with a table for 8 and an adjacent small kitchen, plus a huge living room with a gas fireplace and even a Steinway piano, which my wife loved playing while we were there. The bedroom was huge as well, with another full seating area, and a spacious gray marble bathroom with tons of counter space, and a walk-in closet/dressing area. There was a second full bath near the room entrance. Every part of the suite had perfect mountain views, and there was a small balcony too. The opportunity to stay in this suite was wonderful and memorable in every way. The Grand Deluxe Room we moved to for our last night (344) was nice too. The room did feel a little small, especially coming from the suite. Regardless, I think the standard rooms are a bit tight, especially given the amount of luggage and bulky items people need for a winter vacation. However, the room was just as we remembered from last year, which was still comfortable, cozy, and upscale. I would recommend requesting not to have a connecting door, as we had one and could quite easily hear the neighbors through the door all the time. We had butler service during this stay, and we liked it. I found the butler team to be kind and accommodating. We’ve had butler service at a St. Regis one time before in Asia, and at that property, the butler was a specific person assigned to us. Here, it’s a team-based approach, where you can either email or call the butler team at any time, and any available team member will assist you, sort of like an upgraded front desk. It didn’t really feel like the butlers knew us, and there were minor moments where continuity was a little lacking. I would have expected, especially in the Presidential Suite, to have a more personalized butler experience. The complimentary butler services include: delivery of coffee or hot chocolate on-demand, packing/unpacking services, garment pressing, and shoe shining. The main thing we found valuable was the drink delivery, which we took advantage of daily. It always came very quickly on a nicely set-up tray. I also asked for assistance unpacking, which was done perfectly while we were at dinner our first night. General Service Issues: One thing I find frustrating about this hotel (across both of our stays here), is that as well-intentioned and nice as the staff is, there are a lot of little misses and mistakes. These are individually minor, but get annoying when added up. This included: -There are a lot of minor maintenance issues in the rooms. For example, in the Presidential Suite, there was a bedside lamp that couldn’t plug in without a European adapter that was missing, there was a phone that didn’t work, and there was a sour smell coming from the refrigerator. In our second room, we had to call about a light that was flashing and needed a new bulb. While most items were fixed promptly once I reported them, the simple lamp fix took almost two days to complete, and it was annoying to keep discovering maintenance issues. -I prefer foam pillows, and requested them in each room. When a staff member came to deliver them in the second room, the pillows he brought were just two of the standard down pillows. Even when I felt them and said I didn’t think they were foam, he insisted they were and just left. -Housekeeping was inconsistent. Even though I requested specific time ranges for housekeeping and turndown with the butler team each day (which they suggested), there were multiple days when housekeeping came at totally wrong times. In addition, one night, turndown in the suite appeared to have been abandoned halfway through, with no attention given to the bathroom, and the bed left in disarray. Another night during turndown, the radio was left on an odd AM radio station that was not normal turndown music. -On the day when we had to move rooms, we received 3 separate phone calls in succession from the front desk around 9:00 am, asking if we were ready to go. Although it was nice to know our new room was ready for the smooth transition we had requested, it felt like we were being pressured to leave the suite early. A housekeeper also showed up around the same time, adding to the pressure to leave. -Our final hotel folio had a few mistakes, including a charge for valet parking when we didn’t have a car, and a missing breakfast credit one morning. Although they did adjust the bill, I had to speak to 3 separate people before someone could fix it. After all of that, the parking charge still popped up again on the final bill after check-out (finally fixed a week later after I inquired again). The 50,000 Bonvoy points that were supposed to be credited to my account also took over three weeks after check-out to show up, despite multiple follow-ups on my end. Only after I reached back out to the Marriott corporate team, who said they would reach out to hotel management, did it get completed. Spa & Other Hotel Amenities: We spent one day at the resort’s Remède Spa, located on the lower level of the hotel. We love this spa. My chakra balancing massage with Farrah was excellent, and my wife really enjoyed her hot stone massage too. We love the spa amenities, which include an oxygen lounge, a warm co-ed waterfall pool, and steam rooms, cold plunge pools, and hot tubs in each locker room. The only slight disappointment was that it was very busy this year as compared to last year, so we weren’t offered as much in terms of snacks and sparkling wine, which the staff was very on top of last year (everything was still available by request, just not given as proactively). Either way, we had a great spa day, and highly recommend the Remède Spa. The hotel offers a heated outdoor pool and hot tubs in the courtyard year-round, and we enjoyed some time in a hot tub one afternoon. There are 3 hot tubs, and they get very busy in the traditional apres-ski hours from around 3:00 onward. We went a little earlier to have one to ourselves. Dining: There are three main food/beverage options at the St. Regis right now: Mountain Social, Velvet Buck, and The Snow Lodge. Mountain Social is the lobby bar, which basically takes up the whole lobby area. We like the couch seating in the sunken section, with its cozy ambiance created by the large fireplace. We enjoyed getting drinks there, and the service was attentive and friendly. It’s usually pretty busy, but rarely too hard to get a table. I believe they serve full meal service for lunch and dinner, but it’s more conducive to just getting drinks. We went to the main hotel restaurant, Velvet Buck, to use our Platinum breakfast credit most mornings. The credit was $52 per night, which could also be applied to in-room dining and covered around half of a breakfast for two. We generally enjoyed our meals there, but they weren’t super memorable. The restaurant is nice, but a little generic, with its strength being the very friendly and conscientious servers. The menu isn’t particularly extensive or inventive (there’s also a buffet option), and we got a little tired of it after a couple days. I do think Velvet Buck could use a bit of an overhaul to make it more interesting, and be open for meals beyond breakfast. We also had in-room dining for breakfast a couple times, and I appreciated that the food was always brought up promptly and set-up nicely. It was the same menu as Velvet Buck for the most part, with a couple additions. The Snow Lodge is the main dinner option, which is a very popular restaurant in the Chef’s Club space, where the hotel typically has a rotating visiting chef/restaurant each year. The Snow Lodge offers a bar, a dining room, and a separate tent with a more casual lounge space called the Red Room, all with live DJs, loud music, and a trendy, busy vibe. It was a little much for us, but we enjoyed the food, which was largely an Italian menu. Outside of the general chaos, the only other problem was that the tables were jammed way too close together. Local Area/Transportation: The St. Regis has a perfect location in Aspen, just a short walk to Aspen Mountain (although not ski-in, ski-out), and all downtown restaurants and shopping are very close by. The hotel is also only a block away from the Rubey Park Transit Center, where free RFTA buses take you almost anywhere you need to go in the area. The hotel will also drive you on-demand anywhere in Downtown Aspen. If going further, guests can also rent the hotel’s BMW X7 for free for up to 4 hours. We did this one morning when we needed to get to a snowmobiling tour. It was very convenient and a really nice included service. I also appreciated that I was able to book the BMW well in advance by emailing the concierge. Departure Experience: Departure was easy using the hotel’s airport shuttle, which departs on the hour and half hour from the front door. You just have to show up 5-10 minutes prior, and the staff will load your luggage. No reservation is needed for the shuttle, and we had it completely to ourselves with a very friendly driver back to the airport. Overall: I’m a bit torn in my overall assessment of the St. Regis Aspen. On one hand, we had a unique and incredible chance to enjoy four nights in the Presidential Suite, an upgrade we won’t soon forget. However, we were treated poorly prior to our arrival, had our confirmed room taken away on 12 hours’ notice, and had to advocate for ourselves repeatedly to get any resolution. It’s not as if the staff proactively offered the upgrade to make amends for the issue - we had to fight for it. The staff instinct at this hotel is simply too reactionary, rather than proactive. If you press hard enough, they may rectify an issue, but they expect you to just accept issues they caused with no recourse. The service standard at a St. Regis should just be higher from the start, and it’s clear from reading other reviews that we’re not the first to have that complaint. Although we really appreciated the way that the staff went above and beyond during our stay to continue to make us feel special and apologize, for the second year in a row, it felt like the St. Regis Aspen could and should be better. It’s a physically beautiful hotel in an amazing location, but if service is key to you, I would be prepared for potential frustration.
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Date of stay: February 2022
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Room Tip: Grand Deluxe Rooms on high floors have great straight-on mountain views
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Mar 8, 2022
Dear Matthew, Thank you for being a valued Marriott Bonvoy Platinum Elite member and writing about your return visit to our hotel. We apologize for the issues you had with your reservation and the way it was handled by our associates. Please allow us some time to look over your comments to understand the situation better. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your feedback appropriately. We are also sorry for the maintenance and housekeeping issues you had in both your accommodations. Our team has routine procedures in place to avoid such incidents, so we will certainly address your concerns with the appropriate departments. On a positive note, we are glad to know CJ was able to provide you with a resolution and that you loved the beautiful Presidential Suite. We also appreciate you pointing out your time at our Spa as well as our on-site restaurant. We hope the problems you face would not stop you from choosing us once again to show you that we have taken all your valuable comments seriously. Sincerely, H. Steenge-Hart General Manager
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Daniel T wrote a review Mar 2022
Boston, Massachusetts7 contributions4 helpful votes
The Gentlemen at the valet service were wonderful. Short of that the food was meh, largely unavailable under times where it was posted it would be, and noone seemed to know what was going on. Not a great represenation of the St. Regis.
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Date of stay: December 2021Trip type: Traveled on business
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Mar 2, 2022
Dear DanielT646, Thank you for reviewing your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to elevate our guest experience. We will review your specific concern appropriately, and we hope you will accept our apologies. We would welcome another opportunity to provide you with the perfect stay you deserve. Thank you again for sharing, and we wish you all the best with your travels. Sincerely, H. Steenge-Hart General Manager
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Matt M wrote a review Feb 2022
Seattle, Washington107 contributions56 helpful votes
Highs -Location -House Car service -Staff doing the “little things” -Bonvoy Welcome Reception -Housekeeping doing a phenomenal job Lows -Still struggling with staffing from COVID -Self park is the public parking garage which is a 10 min walk from hotel -One morning it took 90 min for Avocado Toast take out and when we got it, it was cold. This is my 4th stay at this property. The location can’t be better as it’s in the middle of town and just a 5 min walk from the Gondola. If you don’t want to walk they have shuttles all the time. Just a note, if you aren’t a strong intermediate skier you will need to go to another ski area (part of the same ticked and 4 mountains) and the hotel does not have a shuttle and you will need to take the bus. That said the bus stop is a 2-3 min walk. The housekeeping staff did a amazing job. Even refilling the humidifiers during our stay. A real shout out to them as they probably don’t get enough kudos. Also to the frond desk clerk and the had written note with some nice treats! I forgot who did it, but he was a OU grad! They also had a private reception for the Bonvoy members which had heavy apps and wine! I would highly recommend this hotel for anyone who is looking for the best customer service and experience. It wasn’t as good as it usually is but everyone is hurting and I think the SR Aspen has done a solid job all be it not perfect.
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: There wasn’t active service at the pool/hot tub. So bring a few drinks out there with ya if...
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Feb 28, 2022
Dear matsuuramatt, Thank you for returning to The St. Regis Aspen Resort. We are thrilled to know our prime location worked well for you and that our excellent associates met all your expectations once again. We appreciate you letting us know about the things that would have advanced your experience. Thank you again for your continued patronage over the years, we sincerely appreciate your loyalty. Sincerely, H. Steenge-Hart General Manager
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Ari C wrote a review Feb 2022
Miami, Florida1 contribution1 helpful vote
My wife and I reserved a couples massage at the St. Regis Spa in Aspen in November for a massage in February. It was difficult to get through to anyone to make the reservation, but ultimately my wife succeeded in getting through. We received a confirmation email and a follow up email about our upcoming “spa journey”. We show up 45 minutes early hoping to use the facility and they were unable to find our reservation. The “Director” of the facility was to busy to come and speak to us and the staff was dismissive. Worst experience for a supposed 5 star resort (supposedly the only 5 star resort in Aspen). At the very least they could provide customer service training for their staff. Aspen is a beautiful town and there are plenty of better options to choose from. Definitely not worth their exorbitant price tag.
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Date of stay: February 2022Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at St. Regis Residence Club Aspen
Responded Feb 5, 2022
Dear 181aric, Thank you for choosing our hotel for your spa services, we truly appreciate your feedback. We sincerely apologize that our team did not honor your booked couples massage upon check-in, and we understand the frustration you must have felt as you both were unable to take advantage of this despite showing confirmation mails. Our Spa Director is looking into this matter, and I am sorry she was unavailable during your visit. We always want to provide impeccable service with authentic and trusted responses to our guests' needs, and we are very disappointed that this was not your experience. We would love the opportunity to follow up further – would you kindly reach out to Jill Carlen at Remede Spa so that she may appropriately follow up? Thank you for your consideration and patience. Sincerely, H. Steenge-Hart General Manager
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PRICE RANGE
$836 - $2,015 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis aspen resort hotel aspen, st regis aspen, st regis resort aspen
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
179
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Frequently Asked Questions about St. Regis Residence Club Aspen
Which popular attractions are close to St. Regis Residence Club Aspen?
Nearby attractions include Independence Pass (0.1 miles), Wheeler Opera House (0.2 miles), and Belly Up (0.1 miles).
What are some of the property amenities at St. Regis Residence Club Aspen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at St. Regis Residence Club Aspen?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at St. Regis Residence Club Aspen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Regis Residence Club Aspen?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to St. Regis Residence Club Aspen?
Conveniently located restaurants include The White House Tavern, Pyramid Bistro, and French Alpine Bistro - Creperie du Village.
Are there opportunities to exercise at St. Regis Residence Club Aspen?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does St. Regis Residence Club Aspen have an airport shuttle?
Yes, St. Regis Residence Club Aspen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does St. Regis Residence Club Aspen have airport transportation?
Yes, St. Regis Residence Club Aspen offers airport transportation for guests. We recommend calling ahead to confirm details.
Is St. Regis Residence Club Aspen located near the city center?
Yes, it is 0.3 miles away from the center of Aspen.
Are any cleaning services offered at St. Regis Residence Club Aspen?
Yes, dry cleaning and laundry service are offered to guests.