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Hilton Garden Inn Arcadia/Pasadena Area

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199 North Second Avenue, Arcadia, CA 91006
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Hilton Garden Inn Arcadia\/Pasadena Area
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360 Reviews from our TripAdvisor Community

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Mi wuk village, United States
1 review
3 of 5 stars Reviewed 1 week ago

I would not stay at this hotel again. For the price that I paid for a suite there were no amenities. The breakfast was almost $15. The hotel across the street had cheaper rooms. Free breakfast, order and they make right there, restaurant bar, happy hour (free) for 530 to 730. I think that this hotel needs to offer a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Allen M
Kenneth A, Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you for staying with us and thanks for taking the time to provide feedback about your stay. We truly appreciate your business. Your comments will assist us in our efforts to be constantly improving. Please come back and see us again soon! More 

Vista, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was nice. Staff was disinterested - i was using points - and not very helpful. Room was very clean, Complimentary internet worked fine. Ate out at a local asian restaurant - very nice. Great views of the Valley from the room on the 4th floor.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank neilmc237
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear neilmc237, Thank you for staying with us and for taking the time to write about your experience. I am thrilled you found the hotel to be clean and the free hi-speed internet to be helpful. I hope when your travels bring you back to the area you will come see us again! More 

Amarillo, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We teach seminars all over the world. A large group of non-English speaking students wanted to come to the Los Angeles area to study my courses. I went online to find a place, and various hotels bid for my business. Jason Casas at the Hilton Garden Inn in Arcadia won hands down. The cost of using the Salon/Classroom for 13... More 

Helpful?
Thank NoCuby
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear NoCuby, Thanks for the great review! Here at the Hilton Garden Inn in Arcadia we strive to make all of our guests feel right at home when on the road. Thanks for making our hotel your home away from home and come back to see us again soon! More 

Ponte Vedra Beach, Florida
Level Contributor
158 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I love where this HGI is located. I walked to Outback and Starbucks and a sushi spot all in a day. The management team has focused on service and it's noticeable. The place needs a little updating but everything was organized and clean. Only 13 minutes from Pasadena and 30 from LAX.

Helpful?
Thank Soki816
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear Soki816, Thank you for choosing the Hilton Garden Inn in Arcadia and thanks for the great review! Our hotel is perfectly located in the heart of the San Gabriel Valley; walking distance from some of the area's fine dining and happening nightlife. I am so glad you found the hotel to be so clean. Please, come back and see... More 

Bermuda Dunes, CA
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On the positive side, our room was comfortable and spotlessly clean, and the hotel's location was ideal for enjoying the Pasadena Rose Bowl Flea Market on Sunday and then giving us easy access to L.A./Santa Monica for a medical appointment the next morning. So that was all good! What was just a bit disappointing is that, unlike every other Hilton... More 

Helpful?
Thank skistopalms
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear skisopalms, Thank you for choosing to stay with us and for taking the time to write. We know how important our guests' satisfaction is to our success and thank you for the kind words and feedback. Come back and see us again soon! More 

Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Staff was was very nice and friendly. The room was clean and simple with the usual amenities. Fridge, desk lounge chair with ottoman. The only problem was the breakfast. We thought it was complimentary but ended paying $22 bucks for breakfast. That was a real bummer. It was the best place to stay cause there was an Embassy Suites and... More 

Helpful?
Thank Mike G
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear Mike G., Thanks for the review and thank your for choosing to stay with us. I am so glad you found the hotel to be clean and the staff friendly. I hope when you are back in the area you will come back to visit us again! More 

yuba city,ca, United States
1 review
5 of 5 stars Reviewed January 5, 2016

The Arcadia location has been perfect for me for several years as I spend time in the area several times per year. The comfort and service are always exceptional. My family and friends have always been quite pleased with my choice of hilton. Its proximity to shopping and entertainment is great.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James L
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear James L., Thanks for choosing to stay at the newly renovate Hilton Garden Inn in Arcadia and thanks for the great review! I am so glad your repeat visits have been so pleasant. We always love having the whole family here at The Garden. Happy New Year and please come back and see us again soon! More 

Towson, United States
1 review
2 of 5 stars Reviewed January 5, 2016

We had to move twice because of noise and a clogged shower drain that was not fixed in one room, and HVAC that did not work in another. We did not have a stay that met our Hilton expectations. The location was good, and the rooms and service otherwise was adequate.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John W
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear John W., Thank you for choosing to stay with us and thanks for taking the time to write. I am so sorry the stay fell short of your expectations, however, I am glad our staff was able to make it right and get you moved to a better location. Please know I am here to discuss matters of your... More 

Portland, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed January 4, 2016

I've stayed at this hotel numerous times in the past whenever I've traveled to the Pasadena area. At breakfast, I looked up and every light fixture was torn and tattered and quite soiled. My room's furnishings were a bit worn as well. The entire hotel could use a solid face lift - after all, this is Southern California.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward S
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear Edward S., Thank you for taking the time to write a review. We know our customers' satisfaction is critical to our success and take your comments very seriously. We wish you safe travels and hope you return to see us again soon. More 

arizona, United States
1 review
4 of 5 stars Reviewed January 3, 2016

Our first night stay was a not good. Our room was noisy with the sound from the elevator, the water pipes, the guests in other rooms and the hallway. Did not sleep. We contacted the front desk and they did not fulfill their 100% satisfaction guarantee. We were given a breakfast voucher and we changed rooms. But we were not... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharon H
Steve T, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Dear Sharon H., Thanks for staying with us and thanks for taking the time to write about your experience. I am very sorry about the noisy neighbors you encountered, however, I am glad my team was able to move your room and provide a free breakfast in the Garden Grill. If you would like to discuss these matters in more... More 

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