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Hilton Garden Inn Arcadia/Pasadena Area

Traveler (38)
Room & Suite (39)
Videos (1)
Certificate of Excellence

About

#2 of 8 hotels in Arcadia
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room service
Restaurant
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
30Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
613Reviews
3Q+A
42Room tips
Traveler rating
  • 274
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  • 75
  • 34
  • 19
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Popular mentions
I am a frequent visitor to Southern California (after having lived in the area for more than two decades). I had not stayed in a Hilton Garden Inn until June 2019. My experience was very positive. The staff was quite nice. The only issue I had was getting an Internet connection in my room, but I was able to access the business center at no cost. I also found a nice price on Hotwire.
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Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 3 days ago
Dear RoseCityTraveler626, Thank you so much for visiting our hotel. It was a pleasure of having you as our guest here. Our goal is to make sure that our staff creates a great memorable experience here with us. I am very glad my staff did that during this visit. I do want to apologize for the internet connection; we have looked into it, and have fixed the problem. Please stay with us again soon. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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Hotel's Favorite
This is an excellent hotel in this category. Our room was very clean and comfortable bed comfortable and room was cleaned each day. Plenty of hot water. Coffee machine in room. There was plenty of storage in the bedroom hanging space as we as drawers. Breakfast was good. Good choice at the buffet and also service of eggs etc available on request. The waiters and waitresses and also reception staff were very friendly taking an interest in our plans for the day and offering advice etc. There is a self service laundry (needing quarters) washers are $2 and $2 for the dryer. This was much appreciated as we could get up to date before we travelled onwards. There is a large car park and we never had any trouble finding a space. We also spent a few hours relaxing by the small pool and Jacuzzi. There is a very pleasant public area with tea and coffee making and also snacks are available to buy at reception. Also there is a small bar in reception in the evening and during happy hour offers 2 beers for $6. Good location - close to the Santa Anita racecourse and also old Pasadena for sightseeing.
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Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Apr 1, 2019
Dear srablair, Thank you so very much for this amazing review you have given our hotel. You have no idea how excited this makes us when we see reviews like these. Our staff strives to give the best service to every guest and to create a memorable experience here with us, and by reading this, I am happy to know that we have accomplished that. I will share this wonderful review to my staff and I am more than positive that they will be excited to read such great review. Please stay with us again soon. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900.
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Room was dirty and bathtub was clogged and filthy (it was cleaned and unclogged upon request.) Housekeeping was not thorough. Halls always smelled of marijuana and walls were thin with loud neighbors. Watch out for the bed frames, as they stick out and hurt when you bump them.
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 2 weeks ago
Dear Tourist03846219023, Thank you for letting us know about your experience here with us. We are extremely sorry for all the troubles you experienced here with us. Our goal is to create a memorable experience here, and I am very sorry that we fell short this visit. I have shared your comments to my staff, and we will make improvements for future guests. Please stay with us again soon. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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I needed a room in Arcadia because it was centrally located for meetings my business partner and I were attending. Not only was the location perfect but also the hotel itself. It has a great business center and the staff was so helpful with everything we needed.
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 4 weeks ago
Dear Jet33208344963, Thank you so very much for this wonderful review you have left us. I am glad that our hotel was in a perfect location for you during this visit. My staff strives to give the best service to every guest who stays here with us and to create a great experience here. Please stay with us again when your travels brings you back to Arcadia Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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We usually stay at Hilton hotels and have never been disappointed. From the friendly staff, to the room types and even the amenities make us coming back to the Hilton. On to of that the more you stay the more points youea rn towards future stays.
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Apr 21, 2019
Dear Mike R, Thank you so much for that wonderful review you have given our hotel. I am extremely excited to know that your stay with us was great and that you will be staying with us again. Our goal is to make every guest experience a great one to where our guests will return. I am glad that our hotel made this happen for you. See you soon. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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PRICE RANGE
$137 - $247 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn arcadia / pasadena area hotel arcadiahilton arcadiaarcadia hilton garden inn
LOCATION
United StatesCaliforniaArcadia
NUMBER OF ROOMS
124
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