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Hilton Garden Inn Arcadia/Pasadena Area

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Hilton Garden Inn Arcadia\/Pasadena Area
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426 Reviews from our TripAdvisor Community

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Showing 413: English reviews
Portland, United States
4 of 5 stars Reviewed 2 days ago NEW

I would probably rate this "good" if I had the choose, but it was better than average. Great location, close to freeway, gym, restaurants. I didn't really take advantage of the amenities other than the free internet (always a plus), but it was the first time I've been to a Hilton Garden Inn with a happy hour/bar service. Maybe that's... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Falone S
south dakota
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Respectful accommodating and professional. Clean rooms and the location is easy to find and near to your daily business. The staff were nice accommodating and know their facilitaties well. Room spacious and clean

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank yeoj0825
Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

The team, from top to bottom, all make sure we enjoy our stay. They are warm, courteous, and service-oriented. We've stayed here many times and have always been treated with the same high quality humanity and care--everyone is.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank camoncada
Glendale, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

Extremely accommodating and helpful Kelly, Kenneth and Griselda are all amazing at what they do. Extremely helpful and pleasant with their guests I would recommend this hotel to anyone business or pleasure

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cards2124
Kenneth A, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you Cards2124 for an awesome review. Here at the Hilton Garden Inn of Arcadia, we take pride in providing excellent customer service. We do hope you'll come back and visit us again soon! Kenneth A Hilton Garden Inn Arcadia Pasadena Area More 

Visalia, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn of Arcadia met my every Hilton property expectation. Staff, including housekeeping, we're all professional, helpful and ready to step up to satisfy my every need. They didn't even "snicker" when I locked myself out of my room......twice!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bacorrao
Kenneth A, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you bacorrao for taking the time to write an awesome review of our hotel, the Hilton Garden Inn Arcadia Pasadena Area. We take pride in knowing we can provide exceptional guest services that truly is genuine and authentic. We do hope you'll come back and visit us again soon! Kenneth A More 

Petaluma, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I consider myself an experienced business traveler, now retired. Nicolette Abril went above and beyond to meet my requests during 3 separate visits to the hotel, while my Aunt was hospitalized near by. I have never had a front Guest Services Supervisor show the empathy and concern for a guest with so much professionism during my 20 years of business... More 

Helpful?
Thank Bvaughanallcare
Kenneth A, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you Bvaughanallcare for take the time to recognize Nicolette here at the Hilton Garden Inn of Arcadia Pasadena Area. We're lucky to have such amazing employees here who are truly genuine and authentic and I'm happy to hear that your experience was more than pleasant. We do hope you'll come back and visit us again soon! Kenneth A More 

1 review
5 of 5 stars Reviewed 2 weeks ago

These 2 front desk staff turned our reservation "disaster" into an amazing 2 night getaway. When we arrived & found ourselves without a room it was late & I had cranky kids with me. Pillar got creative and set us up!! Griselda upgraded us the next day. We ended up in 2 great rooms and were treated like royalty the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Danica T
Kenneth A, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you Danica T for taking the time to recognize our amazing team here at the Hilton Garden Inn of Arcadia. I have to agree Pillar and Griselda truly are amazing and we're lucky to have such great team members. We understand that traveling can sometimes be challenging which is why it's always our priority to ensure that all of... More 

Tampa, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

This property do not measure up to previous Hilton properties I have visited. It needs some updates and staff with knowledge of the Hilton and also more staff for cleaning of the rooms and notifying information of the Hilton amenities and services

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Felecia J
Kenneth A, Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you Felecia J for taking the time to review our hotel. I sincerely apologize that your experience was less than memorable. We are constantly trying to improve our service and accommodations. I do hope you'll give us a second opportunity to show you just how great our hotel really is. More 

Dos Palos, California
1 review
1 of 5 stars Reviewed 4 weeks ago

Long story short. Was promised roll away beds to accommodate our family of four. Front desk forgot to rely message. Had to sleep on the floor. I let them know at the time of check on that I have a special needs daughter and if they couldn't get us the roll away bed I would book a room at the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank F6935GFmichaelv
Kenneth A, Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

We are truly are disappointed to hear about your experience with us. We are continually striving to meet and exceed our guests' expectations, and we will use your feedback to look into areas that we are falling short. Please know that it is our top priority to provide a home away from home for our guests, and we hope you... More 

Cupertino, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Booked rooms months in advance for 15 families and all had accommodation issues - inadequate sleeping arrangements despite requests. Being Hilton Honors member not relevant - nothing special And Pre registrations complete joke.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle S
Kenneth A, Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this review

Thank you Michelle S for taking the time to review our hotel. I sincerely apologize that your experience was less than memorable. We are constantly trying to improve our service and accommodations. I do hope you'll give us a second opportunity to show you just how great our hotel really is. Kenneth A More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Arcadia/Pasadena Area

Address: 199 N 2nd Ave, Arcadia, CA 91006-7079
Location: United States > California > Arcadia
Price Range: $151 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Arcadia/Pasadena Area 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Arcadia / Pasadena Area Hotel Arcadia
Hilton Arcadia
Arcadia Hilton Garden Inn
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